Queue jobs in Dudley

Monitor the Incident Management queue, Assigning/Reassigning and follow up of tickets as per standard procedure. * Experience in executing the service request raised in the ticketing tool as per the ...

Daily monitoring of request and incident queue, to ensure all are progressed through to completion. * Challenge services and processes to ensure good governance and value for money. * Act as ...

Applications and selected systems will be passed to your queue for 2nd level investigation and resolution. This will involve working with vendors and other parts of the IT team but in all cases ...

Managing your own call queue within specified SLAs * Resolving technical issues for clients * Ownership of a call, ensuring you are keeping a client fully informed of progress at every stage The Team

Triage and process the support case queue to ensure we respond and communicate in a timely manner against SLA's. This can be via Phone (Zoom) and Email/Jira as required. * Take ownership of support ...

... of queue-based communication to external system. * Data collection, Analysis and Reporting * of PLC, SCADA Systems * in any reporting tool (Power BI, Tableau) etc., * Proficy Suite Products ...