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  • Property Manager
    Property Manager
    5 hours ago
    £30000–£40000 yearly
    Full-time
    Harrow

    An exciting opportunity has arisen within our Block Management Department for an experienced IRPM Block Manager to join our friendly vibrant and boutique agency. Rather than just being “another Block Manager” filling a position in a large corporate company, here you are encouraged to bring new ideas to the table and have a real influence on how the department develops and grows. Our Block Managers possess excellent customer service skills, solid industry knowledge and strong problem-solving skills. They are also hardworking and organised professionals, with a calm, strategic, flexible approach to client management. The successful candidate will need to have 2 years’ experience in the Block Management Industry, either as a Block Manager or an Assistant Block Manager looking to take the next step. Alternatively, we are willing to train applicants with first class honours in surveying, real estate/housing management or similar RICS accredited disciplines. Trainee applicants will be offered on the job training and be required to complete the TPI Level 2 Leasehold Management Course within the first year of your employment with us. Key responsibilities: • Day to Day Block Management: proactively develop service levels across the portfolio to exceed client expectations, advising client of management set-up, • Planning cyclical maintenance, managing reactive works and monitoring contractors. Ensure only approved contractors are instructed. Regularly monitor service delivery of contractors., • Meeting service level KPIs including maintenance repairs, sales packs, email/letter responses, etc., • Demonstrating and applying an understanding of all service agreements in place within your portfolio including legislation and codes of practice., • Being able to read and understand leases; keeping up to date with legislation and demonstrate an awareness of approaching changes and major case law. Pre-empt legislative issues which may affect the properties under your control ensuring that team members share the knowledge, • Carry out thorough quarterly site inspections across portfolio and send timely reports to block directors, • Organising, attending and chairing AGMs including sending the relevant notices and preparation, • Working with accounts department to prepare budgets, service charges demands and ground rents including reconciliations and timely chasing of arrears, • Liaison with accountants for production of blocks accounts, ensuring timely submissions to CH and HMRC, • Carrying out statutory consultation procedures ensuring guidelines are met, • Liaising with Insurance Brokers to ensure any claims are dealt with in a timely manner, • Liaising with leaseholders and block directors, ensuring they are kept updated on matters and notes are on the system. Demonstrating tact and diplomacy in handling sensitive matters, • Updating leaseholder and tenant information, ensuring data is accurate on the system, • Remaining compliant with data protection governance and confidentiality, • Introduce innovative ways to improve what we do and to anticipate and alleviate potential problems. Working with management to put measures in place to prevent problems recurring, • Attending out of hours emergency calls on rotation, • Reviewing record keeping procedures, ensuring the database is updated and accurate, • Attend regular team meetings and provide monthly department reports, • Mentoring junior colleagues and ensuring your direct reports are working to required standards.

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  • Marketing Manager
    Marketing Manager
    1 month ago
    £45000–£52000 yearly
    Full-time
    Borehamwood

    Job Title: Marketing Manager Job Type: Full Time (Permanent) Salary: from £45,000 per annum Location: London Start date: As soon as possible Reporting to: Director The Marketing Manager is responsible for developing and executing marketing strategies that promote the company’s real estate portfolio and property management services, drive revenue growth, and enhance brand visibility. This role involves team leadership, client and stakeholder engagement, campaign management, and close collaboration with senior management to ensure marketing activities are aligned with the company’s overall commercial and investment objectives. Job Descriptions • Collaborate with senior leadership to define the range of real estate services offered, including property acquisition, sales, lettings, and management solutions., • Contribute to the development of sales and leasing strategies and assist in setting achievable revenue and occupancy targets based on market conditions and business objectives., • Conduct market research, surveys, and competitive analysis to understand property market trends, tenant demand, investor expectations, and competitor activity., • Evaluate customer and tenant responses to property offerings, pricing structures, presentation standards, and service delivery to inform strategic decisions., • Compile and analyse sales, lettings, and occupancy data to assess performance against agreed targets., • Develop proposals for marketing campaigns and promotional activities that effectively target buyers, tenants, investors, and property owners., • Produce regular reports for senior management detailing marketing performance, client feedback, portfolio insights, and market developments., • Provide strategic recommendations to enhance property marketing, leasing performance, and brand positioning., • Manage and mentor the marketing team to ensure the effective delivery of marketing strategies across all property services., • Oversee content creation, digital marketing, branding, advertising, and property-focused promotional initiatives., • Foster strong relationships with existing and prospective clients, tenants, investors, and business partners through proactive communication and tailored engagement., • Support the negotiation of new business opportunities, including property management contracts, sales mandates, and leasing agreements., • A Bachelor's degree that is equivalent to RQF Level 6, • Proven experience in real estate or property management, or a related professional services sector., • Strong leadership and team management skills, • Proficiency in digital marketing tools, property portals, and analytics platforms, • Excellent communication, negotiation, and organisational abilities, • Strategic and commercially focused thinker with strong attention to detail

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