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Retreat & Guest Relations Manager\n Salary: Up to £33,000 per annum + Benefits \n Hours: Full-time, 40 hours per week, 5 days over 7 (including weekends and bank holidays) \n Location: YO62 4EN \n Closing Date: Wednesday 29th July 2026 (may close sooner depending on applications) About the Role\n Located within the beautiful Howardian Hills, this historic site welcomes thousands of visitors each year to its Retreat Centre, Visitor Centre, Shop and Tea Room. It offers a unique environment where hospitality, heritage and community come together. \n We are looking for a Retreat & Guest Relations Manager to lead the guest experience, ensuring every visitor receives a warm welcome from initial enquiry through to departure. You will oversee retreats, group visits, conferences and events while leading a dedicated coordination team and maximising occupancy, service standards and revenue. \n This is an excellent opportunity for someone with strong hospitality, events or visitor attraction experience who enjoys delivering exceptional customer experiences within a unique heritage setting. Key Responsibilities\n Guest Relations \n\n • Lead all guest bookings for retreats, tours, conferences and events.\n, • Oversee check-in, check-out and the overall guest journey.\n, • Work closely with internal stakeholders to deliver the annual retreat programme.\n, • Coordinate with housekeeping and operational teams to ensure exceptional service.\n, • Resolve guest enquiries and complaints professionally.\n\n Leadership & Operations \n\n • Manage and develop a team of Retreat Coordinators, an Event Coordinator and volunteers.\n, • Lead team meetings, performance reviews and training.\n, • Manage staffing rotas, ensuring appropriate weekend and bank holiday cover.\n, • Ensure compliance with Health & Safety, GDPR and Safeguarding requirements.\n\n Reservations & Performance \n\n • Manage booking systems and room occupancy.\n, • Process invoices, deposits and billing accurately.\n, • Monitor KPIs and prepare monthly performance and guest feedback reports.\n\n Events & Conferences \n\n • Act as the main contact for external venue hire.\n, • Coordinate conferences, concerts, tours and special events.\n, • Liaise with caterers, facilities teams and external suppliers to ensure successful delivery.\n\n Customer Experience \n\n • Deliver a welcoming, professional and high-quality guest experience.\n, • Ensure guest requirements, including dietary needs, are met.\n, • Continuously improve service standards through guest feedback.\nAbout You\n We're looking for someone who has: \n\n • Previous experience in hospitality, guest relations, events or visitor attraction management.\n, • Strong leadership and people management skills.\n, • Excellent customer service and communication abilities.\n, • Outstanding organisation and attention to detail.\n, • The ability to manage multiple priorities in a busy environment.\n, • A calm, approachable and professional manner.\n, • Respect for working within a heritage and historic environment.\n, • A full driving licence and access to transport.\n\n Experience within a heritage, tourism or faith-based environment would be advantageous. Benefits\n\n • Up to 8% employer-matched pension\n, • Life assurance\n, • Free lunch during working hours\n, • Free on-site parking\n, • 20% discount in the Tea Room and Shop\n, • Cycle to Work Scheme\n, • Christmas closure\n, • Historic Houses and Yorkshire Great Houses passes\n, • Employee Assistance Programme\n, • Retail savings platform\n, • 50% discount on fitness suite, swimming and other activities\n\n All appointments are subject to an enhanced DBS check and satisfactory references. \n

Overview \n We’re Enterprise Mobility. A family-owned, global mobility leader with a $39 billion turnover, nearly 90,000 team members, and operations in 95 countries. Led by CEO Chrissy Taylor, the third generation of the Taylor family, we’re built on a legacy that gives us the stability to focus on the long-term success of our people, our customers and our business. \n Join us, and as a three-time TargetJobs Graduate Employer of the Year and a The Times Top 100 Graduate Employer, we’ll give you the freedom to explore your potential – and the support to shape your own career journey. Ready to make your move? \n Why join the Graduate Management Training Programme? \n As a Graduate Management Trainee, you'll have the freedom and support to explore your leadership potential - and the opportunity to become a branch manager in one of our retail operations in as little as two years. In fact, most of our senior leaders began their careers in this very role - including our current CEO. \n From day one, we’ll invest in you. You’ll be in a supportive environment where you’ll take on real responsibilities and gain invaluable hands-on experience in customer service, sales, marketing, finance, operations, and more. \n We work hard and reward hard work \n Your work will be recognised with performance-based incentives and opportunities for continued promotion. Our unique promote-from-within culture means you can keep your career moving forward without having to change organisations. \n Award-winning training and development \n Whether you’re building on existing strengths or developing new ones, your growth is our priority. Through classroom learning, on-the-job training, and mentorship, you’ll have the tools and support to take the next step – and the one after that. \n Our doors are open \n As a Graduate Management Trainee, your experience at Enterprise Mobility will be as unique as you because you shape who we are as much as we shape your skills, path and potential. We pride ourselves on opening our doors to a variety of voices, giving way to an experience that’s both inclusive and that inspires diversity of thought. \n Responsibilities \n From your very first day, you’ll be trusted with real responsibility and exposed to all areas of our business. You’ll develop skills in: \n Customer Service: deliver exceptional experiences by confidently handling reservations, resolving enquiries, and building rapport with a diverse range of customers. \n Sales and Marketing: connect with local business partners, grow your network and develop lasting relationships. \n Financial Control and Profitability: understand the financial mechanics of a successful business, including cost control and interpreting profit and loss statements. \n Operations and Logistics: learn how to manage a fleet, plan strategically, and drive performance. \n Leadership and Development: take the lead in mentoring, training, and developing your own team - with the opportunity to manage and promote others as you grow. \n Qualifications \n\n • A Bachelor’s degree is preferred; however, professional experience can be substituted if applicable.\n, • You must have a full manual UK or EU driving licence, but we do make accommodations for applicants who don’t drive due to a disability.\n, • No drug or alcohol related offence on driving record within the last five years is permitted.\n\n Additional Information \n\n • Regardless of your socio-economic background, university attended, subject studied, and degree attained, we will always look at how you perform against our competencies and will judge you on that alone.\n, • In accordance with current government guidelines, we are unable to offer sponsorship for this role as the role does not appear on the Home Office list of RQF Level 6 roles approved for sponsorship under the Skilled Worker system.\n, • Please let us know about any accommodations you may need to participate in our recruitment process.\n, • Please limit your application to only one job posting based on where you live and/or plan to work. Applying to multiple locations will delay your application being processed.\n, • This job posting is for applications within the following location(s): York\n

Groups, Reservations & Events Office Manager. We are looking for an experienced hotel professional to lead our Groups, Reservations and Events Office. Lead and develop a small Groups, Reservations and Events team.

Position Title: Retreat and Guest Relations Manager Salary: Up to £33,000 per annum Benefits Hours: Full time 40 hours per week, 5 days over 7 to include weekends and bank holidays Based at YO62 Line Manager: Head of Guest Operations Key relationships: The Monastery Lead for Hospitality Line management of: 2 x Retreat Coordinators 1 x Event Coordinator Volunteers within Retreats & Events Closing date: Wednesday 29th July 2026 (may close sooner depending on volume of applicants) About us We are home to the UKs largest Benedictine Monastic Community, rooted in the Rule of St Benedict, whose mission is to seek God through prayer and service, and to invite others to experience faith in action. Located in the Howardian Hills north of York, the Abbey sits within an Area of Outstanding Natural Beauty and welcomes thousands of visitors each year to its Retreat Centre, Visitor Centre, Shop and Tea Room. The Trust is a registered charity, working alongside the Monastic Community to support its mission. With around 60 lay staff, the Trust delivers on a five-year strategy, Choosing a Future Together, to ensure a sustainable, faith-led future for the Abbey. Supporting the Monastic Communitys charism of Welcome and Hospitality, the Guest Relations Manager oversees, facilitates and delivers full-service support from an initial enquiry to the conclusion of a visit, providing excellent guest service for all retreatants, visitors, groups and for guests on tours and commercial events, while delivering on the aims of high occupancy, seamless coordination, excellent guest service and maximising revenue across all guest experiences. If you enjoy working in a friendly peaceful atmosphere, meeting new people, being part of a hardworking team then this is perfect for you! Core to this role is the delivery of a guest and hospitality experience commensurate with the aims of the Benedictine Community. The main responsibilities are as follows but are not limited to:- 1. Guest Relations and Front of House for the Trust Provide a first point of Benedictine welcome to all guests, visitors and enquirers. Working closely with the Monastic Lead, manage and implement the annual programme of retreats. Work closely with the Monastic Community in the delivery of the retreat programme and a welcoming environment for all guests. Manage all guest bookings for retreat guests, group tours, day visitors, conferences and events. Oversee guest arrivals, check-in/check-out processes. Oversee the provision of a Benedictine welcome to all group and event visitors. Liaise and coordinate with other departments to ensure a smooth operational service to guests and visitors. Work with the Housekeeping Supervisor to ensure rooms are serviced on time and with the relevant personal requirements. Act as the senior point of escalation for guest complaints and service recovery, resolving issues swiftly and to the guests satisfaction. Liaise and coordinate with the Marketing team and Monastic Community on the receiving of donations. 2. Team Leadership & Management Set the standard, lead and motivate the Coordination team in the provision of a professional and excellent Benedictine guest experience. Liaise regularly with the Monastic Lead of Hospitality to ensure delivery of the Communitys aims. Liaise regularly with the Guest Operations Manager and other on site team members to ensure the smooth delivery of services for all guest bookings. Participate in all Trust team meetings appropriate to the Role of Guest Relations Manager. Lead regular team meetings for the management of the teams workload and the delivery of efficient and proactive guest support services. Conduct regular performance reviews to develop the skills and personal development of the Coordination team members. Lead or arrange training for team members, appropriate to their role. Set clear performance targets for retreat and event bookings. Manage rotas and staffing levels and ensure appropriate cover including weekends and bank holidaysEnsure compliance in all aspects of Health and Safety, G.D.P.R. and Safeguarding in accordance with the Trusts Policies and Procedures . 3 . Reservations & Revenue Management Manage the booking calendar for the Trust. Oversee all individual and group retreat reservations. Oversee the coordination of all group tours bookings. Optimise room occupancy and venue space utilization. Handle complex customer enquiries and escalations efficiently. Process invoices, deposits and final billing reports accurately. Track and report on key KPIs. Present monthly performance summaries and guest feedback analysis. 4. Conferences, Concerts & Events Management Serve as the primary contact for all external hire arrangements. Negotiate contracts, rates and terms for corporate conferences and events. Coordinate ticketing, seating plans and logistics for events and concerts. Liaise with internal and external caterers, audio visual technicians, and facilities teams for the smooth delivery of all events. Manage the Event Coordinator and handover to the Operations team to ensure flawless on-site delivery of events. 5. Customer Experience & Quality Control Ensure the Benedictine charism of Hospitality is at the heart of the guest experience. Create a warm, welcoming, professional Benedictine guest experience for all guests. Identify opportunities, including via guest feedback, to elevate service standards and enhance the guest experience, delivering and reviewing them on an ongoing basis. Ensure special guest requirements and dietary needs are logged and delivered. Ensure all health and safety compliance requirements and documentation are fulfilled across the guests experience. Any other duties, as required by the Head of Guest Operations, Executive Team, Abbot or Monastery Lead for Hospitality, which pertain to the provision of a good guest experience. About You Previous experience in a similar role Strong leadership and team management skills Be a team player, flexible and reliable with a can-do attitude Excellent guest service and communication abilities Good organisational skills with excellent attention to detail Strong problem-solving skills with the ability to manage multiple priorities. Own transport required Experience working in a heritage, visitor attraction, or faith-based setting Interest in history, heritage, or monastic tradition Calm, approachable, and professional manner Respect and support for the spiritual and historic nature of the Abbey Ability to work in a sometimes quiet, reflective environment Working Conditions Includes weekends, bank holidays, and occasional events Fast-paced environment during peak visitor seasons Benefits Up to 8% employer-matched pension Life assurance Free lunch during working hours Free on-site parking 20% discount at the Tea room and Abbey Shop Cycle to Work Scheme Christmas Closure Historic Houses and Yorkshire Great Houses, Castles and Gardens passes to borrow Employee Assistance programme Retail savings platform 50% discount on fitness suite, swimming and other activities at St Albans Centre The Trust is committed to the highest standards of safeguarding. All appointments are subject to an enhanced DBS check and satisfactory references. Interested? If you feel that you possess the relevant skills and experience, then please submit your CV for review. Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.

The successful candidate will demonstrate: * Previous experience as a Senior Reservations Agent, Reservations Supervisor, or Assistant Reservations Manager within a luxury restaurant, hotel, or hospitality environment. We are seeking a highly organised, service-driven, and proactive Assistant Reserv

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Approval in such circumstances will be made by the HR &OD Manager.

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Great development opportunities - 65% of our current Managers joined us as Team Members.

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Reporting to the Finance Manager, you will be responsible for the day-to-day management of the sales ledger, ensuring customer accounts are accurately maintained and invoices are processed efficiently.

As the Team Leader in Derby home, you will be responsible for deputising in the Deputy Managers' absence and supporting the Support Workers.

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Alongside the Housekeeping Manager and the Housekeeping Team Leaders you will be a fundamental part of the smooth running of the guest journey from the moment they arrive to their room.

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Reporting to the Engineering Manager, you will be required to:.