Are you a business? Hire response team candidates in Middlesbrough
As a Customer Services Manager, the work duties includes: 1. Help to build good customer relations. 2. improve customer service experience, create engaged customers and facilitate organic growth; 3. Training and managing customer service assistants and representatives; 4. Interacting with customers daily by answering their questions and directing them to the appropriate service for their needs; 5. Establishing customer service policies and procedures; 6. Staying updated on developments in the customer services field; 7. Focus on customer satisfaction which includes addressing customer "pain points," adjusting policies and procedures, ensuring agents are well trained, measuring customer satisfaction and responding to customer feedback 8. Develops and implements policies and procedures to deal effectively with customer requirements and complaints; 9. Discuss customer responses with other colleagues with a view to improving the product or service provided; 10. plans and co-ordinates the operations of help and advisory services to provide support for customers and users; 11. Taking ownership of customers issues and following problems through to resolution; Keep accurate records and document customer service actions and discussions; Control resources and utilise assets to achieve qualitative and quantitative targets; Handle customer complaints or any major incidents, such as a security issue or a customer being taken ill; Coordinates with sales department to incorporate plans to increase customer satisfaction; Maintain confidentiality regarding personnel information and customer financial data by keeping sensitive documents private and secure; Issue refunds or compensation to customers; keep accurate records of discussions or correspondence with customers; Produce written information for customers, often involving the use of computer packages and software; Develop feedback or complaints procedures for customers to use; Make sure that the needs of customers are being met or exceeded; Key Skills involves: · Proven working experience as a Customer Service Manager; · Experience in providing customer service support; · Excellent knowledge of management methods and techniques; · Strong leadership skills to work with people within the organisation with different skills; · Proficiency in English and other languages; · Working knowledge of customer service software, databases and tools; · Awareness of industry’s latest technology trends and applications; · Ability to think strategically and to lead; · Strong client-facing and communication skills; · Advanced troubleshooting and multi-tasking skills; · Customer service orientation; Managing a team of customer service staff; Handling face-to-face enquiries from customers; Dealing with customers who are upset or angry may be stressful; Communication and Excellent IT skills; Creative thinking, to be able to come up with new ideas to improve customer service standards.
Asa Delivery Driver with Evri you will benefit from:. We haveimmediate opportunities for you to join our team with plenty ofoptions for you to choose from across our 7-day delivery operationand the best thing is you will only work. If you enjoy working as part of a supportive team but wantthe fle...
To become adelivery driver you need a valid UK driving licence and a vehicle. Arethere are any deals and discounts available to becoming an AmazonFlex delivery driver?. Schedule a delivery block and start delivering parcels aslittle or as often as you like. Currently the only available delivery o...
Respond to security incidents as they occur as part of an incident response team.* Implement metrics and dashboards to give visibility of the Enterprise infrastructure.* Produce documentation to ...
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... response evaluation, contract negotiation and award * Develop and implement contract management ... Collaborative team player * Proficiency in SAP beneficial * MRICS, MCIPS or MCIOB - part/full ...
... response to safeguard them is in place. To identify and monitor all missing and absent young people ... team will be more than happy to help.
If you are an experienced Production Engineer, with a background in precision/high value manufacturing, apply now for an immediate response. The Job You'll Do; * Lead the Production Engineering team ...
... team. This is an urgent requirement. Reporting to the Director of Operations, you will be ... Proactively support line management in response to an incident and its subsequent investigation
Prioritising maintenance and repair tasks to meet established timescales and response requirements. * Swiftly identifying non-repairable faults, providing detailed findings to the management team ...
About us We are a small team of ambitious, passionate, and committed people who have come together ... Hands on experience of working in incident response & management, operational resilience, and ...
Due to rapid growth our client is looking to expand their internal finance team even further. Are ... All applications will receive a response.
... quotations in response to customer ITT's and RFQ's. * Through continual improvement set and ... Along with the projects team monitor, track and control project and program deliverables, including ...
... responses to First Tier Tribunal (FTT) casework. You will establish and maintain confidence amongst senior partners and the public in our FOI service, ensuring your team provides clear and persuasive ...
... team. All applications and interest will receive a response. Don't worry if your CV isn't up to date, we can talk through your recent experience. Please note, all speculative CVs and direct ...
Supervise a team to ensure that maintenance is undertaken to schedule and highlight any issues ... Support the response to audit findings in a timely and appropriate manner and provide information ...
... team culture and a fantastic new career move. If you are an electrically biased Maintenance Technician, looking for a dayshift role, please apply now for an immediate response. The Job You'll Do
As ICT Service Desk Analyst, you will be an integral part of the Service Delivery team, you will provide response to managing incidents and service request supporting the ICT technology strategy and ...
... team culture and a great new career move. If you are a CAD Draughtsman, with relevant industry experience, please apply now for an immediate response. The Job You'll Do; * Producing scheme drawings ...
All applications and interest will receive a response. To learn more about how joining the team can give you something different, and benefit you, apply or contact Lindsey Hazle at People Partners ...
From installation and maintenance to repair and emergency response, our experienced team is equipped to handle various trackside requirements. At Torrent Trackside, we prioritise customer ...
... team * Can work towards tight deadlines * Good accuracy and attention to detail * Excellent time management skills Due to the amount of response we receive, unfortunately we are not able to give ...