Are you a business? Hire skills 4 candidates in Middlesbrough
As a Customer Services Manager, the work duties includes: 1. Help to build good customer relations. 2. improve customer service experience, create engaged customers and facilitate organic growth; 3. Training and managing customer service assistants and representatives; 4. Interacting with customers daily by answering their questions and directing them to the appropriate service for their needs; 5. Establishing customer service policies and procedures; 6. Staying updated on developments in the customer services field; 7. Focus on customer satisfaction which includes addressing customer "pain points," adjusting policies and procedures, ensuring agents are well trained, measuring customer satisfaction and responding to customer feedback 8. Develops and implements policies and procedures to deal effectively with customer requirements and complaints; 9. Discuss customer responses with other colleagues with a view to improving the product or service provided; 10. plans and co-ordinates the operations of help and advisory services to provide support for customers and users; 11. Taking ownership of customers issues and following problems through to resolution; Keep accurate records and document customer service actions and discussions; Control resources and utilise assets to achieve qualitative and quantitative targets; Handle customer complaints or any major incidents, such as a security issue or a customer being taken ill; Coordinates with sales department to incorporate plans to increase customer satisfaction; Maintain confidentiality regarding personnel information and customer financial data by keeping sensitive documents private and secure; Issue refunds or compensation to customers; keep accurate records of discussions or correspondence with customers; Produce written information for customers, often involving the use of computer packages and software; Develop feedback or complaints procedures for customers to use; Make sure that the needs of customers are being met or exceeded; Key Skills involves: · Proven working experience as a Customer Service Manager; · Experience in providing customer service support; · Excellent knowledge of management methods and techniques; · Strong leadership skills to work with people within the organisation with different skills; · Proficiency in English and other languages; · Working knowledge of customer service software, databases and tools; · Awareness of industry’s latest technology trends and applications; · Ability to think strategically and to lead; · Strong client-facing and communication skills; · Advanced troubleshooting and multi-tasking skills; · Customer service orientation; Managing a team of customer service staff; Handling face-to-face enquiries from customers; Dealing with customers who are upset or angry may be stressful; Communication and Excellent IT skills; Creative thinking, to be able to come up with new ideas to improve customer service standards.
My Four Wheels are looking to expand our team and are recruiting both part time and full time ... skills, Enjoy meeting new people We provide the most cost effective training in the UK. Once you ...
We're representing one of the largest providers in our industry, providing training across all four ... Skills Development Team Leader Location : Hybrid working, with some travel, Candidates must drive ...
Employers want to know
Do you have work experience?
Skills and experience - you are/will have most of the following: * Qualified Accountant (ACA, CIMA ... four weeks of the year you can work from anywhere worldwide 🏡 Flexible working - you 'own the ...
Extensive line management and strong leadership skills, with ability to inspire and motivate a team ... Company pay 9%, employee pays 6%. * Death in Service - 6 x salary if have financial dependants, 4 x ...
Excellent time management skills * The ability to work autonomously, in line with an operating ... We are made up of four unique businesses, two of which focus on apprentice training across a range ...
Training schedule: * Full-Time Monday-Friday (9am-5pm) for four weeks You must be able to attend ... The successful candidate will have the following skills and experience: * Good level of education
This role would suit someone with 4+ years PQE, has spent time in a FMCG or Manufacturing business ... Our Consultants assess based on the experience and skills evidenced on the CV. If you do not hear ...
... Skills Contract type Permanent Full time 37 hours Location and Working Pattern This role will be based in Beckford Street, Hamilton. The working pattern for this role: Monday - Friday 8.30 - 4.30pm ...
Life assurance of 4 times your annual salary * Enhanced family friendly leave * Employee Discount * The opportunity to learn new skills and develop your career Hours of work are Monday to Friday 07 ...
Excellent organization skills and management of priorities * Understanding of 7W / lean improvement ... wheelers, four-wheelers or electric vehicles My Staff Shop - exclusive discounts and savings ...
... 4 and EPCM form of contract. Member of the Royal Institute of Chartered Surveyors desirable. You will need excellent cost management and reporting skills and be a strong negotiator. You will be ...
This position involves a broad range of skills, including the development and mentoring of junior ... Corsham (4 days on site) What we're looking for: * Previous experience of utilising the MITRE ATT ...
You will be joining a team of four process safety and hazards assessment professionals at various ... Skills and Qualifications needed for Process Safety Manager * Masters in Chemical or Process ...
... 4 qualification) * £47,586.00 - Registered Manager (experienced and holds QCF Level 5 ... Strong leadership skills with the ability to inspire and motivate a team. * Excellent communication ...
Full UK Driving license * Working knowledge of small plant engines such as petrol 2 stroke, 4 ... We make recruiting decisions based on your experience and skills.
Additional Employee Benefits Skills and experience required: Financial Adviser * 4 Diploma in Regulated Financial Planning * Financial Advice Experience
You can work your full time hours over 4 days and enjoy a long weekend, or work over 5 days to ... Our Ideal Candidate Skills Knowledge and Experience * Relevant work experience leading and managing ...
Sector experience is not essential, more important is your ability to develop your skills and play ... AAT level 4 qualified, progressing towards full qualification (or ACA / CIMA / ACCA qualified) * A ...
Proficiency in the English language, together with excellent communication skills. * A strong ... across 4 categories. Cpl also have attained a Gold Award by Investors in Diversity for our ...
... four continents. We're currently looking to hire a Senior Test Engineer to join our growing team ... Our benefits and rewards program has been thoughtfully designed to recognize your skills and ...
Your skills will shine as you champion dignity and safety, serve as a role model to your colleagues ... up to 4 children* * Early Pay - Access to earned pay prior to payday * Benefits platform ...
You must have the relevant qualifications with 1-4 years post-qualification experience. Must have strong drafting and negotiation skills as well as excellent analytical and communication skills. If ...
Chef & Cook
Waiters
Bar Staff
Retail
Kitchen Porter
Barista
Fast Food
Accounting & Finance
Animal Care
Art, Media, Design
Child Care
Cleaning
Construction & Trades
Customer Service
Driver & Delivery
Education
Engineering
Entertainment
Events & Promotion
Fashion
Healthcare
Host & Hostess
Information Technology
Legal
Management
Manufacturing
Office & Admin
Online Jobs
Sales & Marketing
Salon & Beauty
Science
Security
Sports & Wellness
Warehouse
Writing & Editing
Other
