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Children’s Social Work Team Manager, Assessment Team, HertfordshirePay rate – £45.50 per hourContract roles – Assessment TeamPertemps are recruiting for an experienced Children’s Social Work Team in Hertfordshire.There is to work in a Assessment Team and is at Team Manager level.Please get in touch for more information.This is an agency post and Pertemps can offer you:- • A Dedicated consultant who has access to all roles across the UK and is available for you to speak to, • An easy registration process (all done online), • Referral schemes and incentives, • Ongoing compliance managed for you, • Prompt and reliable payroll and lots more.Please contact Graham Leatham on or email for more information. We recruit across all areas of Qualified Social Work. If you are a Social Worker and this isn’t the role for you, contact us about other roles including IRO, BIA, MASH, LAC, Children’s Social Work, Adult Social Work, Service Manager, Head of Service, Team Manager and Assistant Team Manager

Role: Practice Manager Department: Youth Partnership Service Connect2Luton are excited to recruit a Practice manager on behalf of Luton Borough Council within their Children Families & Education department. Main purpose of position: Effective management of the day to day operations and service delivery of the Youth Partnership Service in Luton to achieve best outcomes for children, young people,families and victims and protect the public from serious harm. Offer supervision and support to staff based within the Service and ensure the work of Service is carried out in accordance with legal requirements, local policies, national standards and best professional practice. As a Practice manager you will be responsible to: • Effectively manage the day to day operations and delivery services in Lutonto achieve best outcomes for children, young people, families and victims and protect the public from serious harm., • Provide caseload management and individual practice support to staff acrossthe service in line with professional standards to ensure effective management oversight of high risk cases is in place with regard to risk of serious harm and vulnerability., • Lead in the provision of specific areas of quality practice within the service.Under the direction of the Deputy Head of Service, participate in thedevelopment of strategic objectives., • Recruit, manage, provide professional supervision and appraisal, motivateand develop staff from a wide range of agencies taking account of varying employment policies and procedures, legislation, government requirements and best practice. Skills and Experience • In-depth experience in a settingrelated to working with young people in the statutory arena including experience overseeing operational performance., • Substantial experience ofcomplex decision making within children/youth services arena with the ability to analyse informatio., • Proven problem solving skills -the ability to identify causes, make objective and informed judgements that demonstrates emotional resilience and, • Proven ability to workeffectively to ensure delivery of a multi-agency team or teams within a children's social care service to deliver outcomes for children and young people. Because of the nature of this job, it will be necessary for Disclosure and Barring Service checks to be undertaken. Therefore, it is essential in making your application you disclose whether you have any convictions, bind overs or cautions and, if so, for which offences. This post will be exempt from the provisions of section 4 (2) of the Rehabilitation of Offenders 1974 (Exemptions) (Amendments) Order 1986. Therefore, applications are not entitled to withhold information about convictions which for other purposes are 'spent' under the provision of the Act, and, in the event of the employment being take-up, any failure to disclose such convictions will results in dismissal or disciplinary action by the Authority. The fact that a bind-over or caution has been recorded against you will not necessarily debar you from consideration for this appointment. About Us Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council. Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years. We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates. Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.

Role: Practice Manager Department: Youth Partnership Service Connect2Luton are excited to recruit a Practice manager on behalf of Luton Borough Council within their Children Families & Education department. Main purpose of position: Effective management of the day to day operations and service delivery of the Youth Partnership Service in Luton to achieve best outcomes for children, young people,families and victims and protect the public from serious harm. Offer supervision and support to staff based within the Service and ensure the work of Service is carried out in accordance with legal requirements, local policies, national standards and best professional practice. As a Practice manager you will be responsible to: • Effectively manage the day to day operations and delivery services in Lutonto achieve best outcomes for children, young people, families and victims and protect the public from serious harm., • Provide caseload management and individual practice support to staff acrossthe service in line with professional standards to ensure effective management oversight of high risk cases is in place with regard to risk of serious harm and vulnerability., • Lead in the provision of specific areas of quality practice within the service.Under the direction of the Deputy Head of Service, participate in thedevelopment of strategic objectives., • Recruit, manage, provide professional supervision and appraisal, motivateand develop staff from a wide range of agencies taking account of varying employment policies and procedures, legislation, government requirements and best practice. Skills and Experience • In-depth experience in a settingrelated to working with young people in the statutory arena including experience overseeing operational performance., • Substantial experience ofcomplex decision making within children/youth services arena with the ability to analyse informatio., • Proven problem solving skills -the ability to identify causes, make objective and informed judgements that demonstrates emotional resilience and, • Proven ability to workeffectively to ensure delivery of a multi-agency team or teams within a children's social care service to deliver outcomes for children and young people. Because of the nature of this job, it will be necessary for Disclosure and Barring Service checks to be undertaken. Therefore, it is essential in making your application you disclose whether you have any convictions, bind overs or cautions and, if so, for which offences. This post will be exempt from the provisions of section 4 (2) of the Rehabilitation of Offenders 1974 (Exemptions) (Amendments) Order 1986. Therefore, applications are not entitled to withhold information about convictions which for other purposes are 'spent' under the provision of the Act, and, in the event of the employment being take-up, any failure to disclose such convictions will results in dismissal or disciplinary action by the Authority. The fact that a bind-over or caution has been recorded against you will not necessarily debar you from consideration for this appointment. About Us Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council. Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years. We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates. Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.

Site Manager - Social Housing Planned MaintenanceLocation: St AlbansContract: Full time, permanentSalary: £48,000 - £55,000 DOE + car allowance OR company vehicle The Opportunity We are working with a leading Social Housing Contractor to recruit a proactive Site Manager to deliver internal and external retrofit projects across social housing properties in the St Albans area. This is a client-facing role where you will be responsible for ensuring projects are delivered on time, within budget, and to the highest standards of quality and health & safety. Key Responsibilities • Oversee the overall direction of projects while maintaining financial control., • Build strong relationships with clients and their representatives to ensure high-quality service delivery., • Manage costs and coordinate subcontractors effectively., • Plan and implement short, medium, and long-term programmes for multiple work streams., • Conduct onsite inspections, investigations, and reporting to drive continuous improvement., • Handover properties on time, meeting strict key performance indicators (KPIs)., • Liaise closely with clients, contract administrators, and design teams., • Ensure strict health and safety compliance on site., • Manage site administration and staff effectively., • Oversee scheduling and procurement of materials., • Chair subcontractor progress meetings., • Proven track record delivering planned maintenance projects within social housing, ideally retrofit works., • Strong leadership skills and the ability to maintain a visible, "hands-on" site presence., • Excellent communication and client-facing skills., • Experience in cost control and subcontractor management. You will be part of a modern, forward-thinking business that values the strengths, skills, and personalities of its people as the key to success. In return, you will receive a highly competitive salary, car allowance and mileage reimbursement, alongside excellent career progression opportunities. For your chance to secure this exciting opportunity, please apply online today!

Site Manager - Social Housing Planned Maintenance\nLocation: St Albans\nContract: Full time, permanent\nSalary: £48,000 - £55,000 DOE + car allowance OR company vehicle\n\nThe Opportunity\n\nWe are working with a leading Social Housing Contractor to recruit a proactive Site Manager to deliver internal and external retrofit projects across social housing properties in the St Albans area.\n\nThis is a client-facing role where you will be responsible for ensuring projects are delivered on time, within budget, and to the highest standards of quality and health & safety.\n\nKey Responsibilities\n\nOversee the overall direction of projects while maintaining financial control.\nBuild strong relationships with clients and their representatives to ensure high-quality service delivery.\nManage costs and coordinate subcontractors effectively.\nPlan and implement short, medium, and long-term programmes for multiple work streams.\nConduct onsite inspections, investigations, and reporting to drive continuous improvement.\nHandover properties on time, meeting strict key performance indicators (KPIs).\nLiaise closely with clients, contract administrators, and design teams.\nEnsure strict health and safety compliance on site.\nManage site administration and staff effectively.\nOversee scheduling and procurement of materials.\nChair subcontractor progress meetings.\nProgramme works using MS Project.About You\n\nProven track record delivering planned maintenance projects within social housing, ideally retrofit works.\nStrong leadership skills and the ability to maintain a visible, "hands-on" site presence.\nExcellent communication and client-facing skills.\nExperience in cost control and subcontractor management.\nCompetent in using MS Project or similar planning software.Why Join Us\n\nYou will be part of a modern, forward-thinking business that values the strengths, skills, and personalities of its people as the key to success. In return, you will receive a highly competitive salary, car allowance and mileage reimbursement, alongside excellent career progression opportunities.\n\nFor your chance to secure this exciting opportunity, please apply online today

Registered Manager - Job Description Provider: Havenwell Homes Location: Luton Salary: £60,000 per annum + company car + performance-related bonus (payable once the home has opened) Home Capacity: 3 children (ages 11-15) 1. Job Purpose The Registered Manager (RM) will lead Havenwell Homes' new 3-bed children's home in Luton, providing high-quality, child-centred residential care for young people aged 11-15 with various emotional and behavioural needs. The RM is responsible for leading the Ofsted registration process, establishing a stable team, and ensuring full compliance with the Children's Homes (England) Regulations 2015 and the Quality Standards. They will shape the home's culture, ensuring therapeutic, trauma-informed practice and consistently positive outcomes for children. 2. Key Responsibilities Leadership & Management • Lead the home through Ofsted pre-registration, interviews, and initial inspection., • Develop and embed a child-centred, trauma-informed culture., • Provide strong leadership to the team, including induction, supervision, and performance management., • Maintain effective staffing levels and create the staff shift pattern (TBC)., • Serve as the Designated Safeguarding Lead (DSL) for the home., • Ensure safe, effective care planning, risk assessments, and placement matching., • Advocate for children, ensuring their voice shapes daily practice and the home environment., • Build strong relationships with families, social workers, and external partners., • Ensure full compliance with Children's Homes Regulations & Ofsted SCCIF., • Maintain accurate, high-quality records in line with legal and organisational requirements., • Prepare and submit Regulation 45 Quality of Care Reviews., • Ensure all notifiable incidents are reported to Ofsted and safeguarding partners., • Manage the home's budget and ensure cost-effective operations., • Oversee rotas, training plans, admissions, and staff deployment., • Ensure the home environment is safe, welcoming, and well maintained., • Lead team meetings, reflective practice sessions, and debriefs., • Support the development of Havenwell Homes' wider service and future homes., • Embed continuous improvement and evidence-based practice., • Build strong links with local authorities and external professionals. 3. Person Specification Essential Skills & Attributes • Strong leadership and team-building skills., • Excellent safeguarding decision-making., • Ability to create a therapeutic, structured, and nurturing environment., • Excellent communication, relationship-building, and report-writing skills., • Resilient, emotionally intelligent, and calm under pressure., • Ability to develop new services., • Experience supporting children with complex and varied needs., • Understanding of therapeutic models such as PACE or restorative practice. 4. Required Qualifications & Experience Essential • Level 5 Diploma in Leadership & Management for Residential Childcare (or equivalent)., • Minimum 2 years' experience in a children's residential setting., • Minimum 1 year supervisory/management experience., • Strong understanding of:, • Children's Homes Regulations 2015, • Quality Standards, • Ofsted SCCIF, • Safeguarding and risk management, • Experience as a Deputy or Registered Manager., • DSL training., • Behaviour support and trauma-informed practice training., • Medication administration, first aid, and health & safety training. 5. Additional Requirements • Full UK driving licence (company car provided)., • Ability to work flexible hours, including occasional weekends/evenings., • On-call responsibilities as part of the management structure., • Enhanced DBS (Disclosure and Barring Service) check.

Scheme Manager - Oysterfields, St Albans\n\n£33,054\n\nAre you a compassionate and dynamic leader looking to make a meaningful difference? We are seeking a dedicated Scheme Manager to join our team and help shape a supportive environment where young people feel empowered to build brighter futures.\n\nIn this role, you will work closely with the management team to ensure the smooth day-to-day running of our home, while driving forward innovative ideas that strengthen our services. Through a respectful and inclusive approach, you will champion our commitment to creating a place where young people and colleagues alike feel valued, heard and supported.\n\nCandidates will ideally have 1 year’s management experience and at least 2 years’ experience working within the care and supported housing field or with young people.\n\nKey Responsibilities:\n\nEmpowerment and Support:\nLead and inspire a dedicated team to empower vulnerable young people to develop independence and fulfil their potential, working compassionately alongside social workers and other professionals.\n\nSkill Development:\nUse a positive, respectful approach to help young people build essential life skills such as cooking, cleaning, budgeting and confidence-building, supporting their resilience and transition to independence.\n\nMeaningful Engagement:\nEncourage young people to take part in education, employment, training and volunteering, promoting inclusion and ensuring every individual has opportunities to thrive.\n\nCollaborative Working:\nWork collaboratively with external agencies to provide a joined-up and supportive journey for each young person.\n\nTeam Leadership:\nLead and support Senior Support Workers, Support Workers and Night Supervisors to deliver high-quality, compassionate care.\n\nOperational Management:\nOversee staff rotas, annual leave and sickness cover to ensure smooth operational delivery.\n\nQualifications and Experience:\n\nEducational Background:\nNVQ Level 5 in Children & Young People or equivalent, or willingness to achieve this qualification in the workplace.\n\nRelevant Experience:\nExperience supporting young people facing complex challenges, including behavioural issues, mental health needs or substance misuse.\n\nAsylum Process Experience:\nExperience assisting young people navigating the Home Office asylum process.\n\nCommitment to PIE:\nStrong understanding of Psychologically Informed Environments (PIE) and how they support compassionate, relational practice.\n\nInterpersonal Skills:\nAbility to adapt communication to individual needs, ensuring young people feel respected, understood and engaged.\n\nFlexibility:\nWillingness to work across various community locations and adapt to diverse needs.\n\nProfessional Development:\nCommitment to continuous learning, reflective practice and collaborative improvement.\n\nDriving Requirements:\nA car driver with access to a vehicle and business car insurance.\n\nRegulatory Knowledge:\nUnderstanding of, or willingness to learn, Ofsted regulations, with experience maintaining high standards in youth support settings.\n\nBenefits:\n\nGenerous annual leave allowance of 33 days per year, rising to 35 with service (pro rata)\n£33,054 salary\nAnnual bonus based on satisfactory performance\nMonthly attendance bonus\nBlue Light Card: Access to discounts for local and national retailers\nCommitment to health and wellbeing through the Five Ways to Wellbeing\nOpportunities for training and professional development\nWorkplace pension scheme and life assurance of three times annual salary\nAccess to an employee assistance helpline \n\nThe Young People’s Separated Migrant Children (SMC) Services team is committed to providing empowering, inclusive and psychologically informed environments for young people aged 16-18 under the care of the Local Authority. We strive to create safe, compassionate and respectful spaces that support growth, resilience and positive change, while meeting Ofsted requirements.\n\nHightown is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. Successful candidates will require a satisfactory Disclosure and Barring Service check, along with any other relevant recruitment checks.\n\nWe are an Equal Opportunities & Disability Confident Employer

If you are a Social Worker and this isn’t the role for you, contact us about other roles including IRO, BIA, MASH, LAC, Children’s Social Work, Adult Social Work, Service Manager, Head of Service, Team Manager and Assistant Team Manager. Children’s Social Work Team Manager, Assessm

If you are a Social Worker and this isn’t the role for you, contact us about other roles including IRO, BIA, MASH, LAC, Children’s Social Work, Adult Social Work, Service Manager, Head of Service, Team Manager and Assistant Team Manager. Children’s Social Work Team Manager, Assessm

If you are a Social Worker and this isn’t the role for you, contact us about other roles including IRO, BIA, MASH, LAC, Children’s Social Work, Adult Social Work, Service Manager, Head of Service, Team Manager and Assistant Team Manager. Children’s Social Work Team Manager, Assessment Team, He

About The Role Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates. Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career, with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? At M Group Highways, were supporting the safe transportation and movement of people across the UK. We dont just build roads and bridges- were building a better future, creating lasting social value that gives back to the communities in which we work. Youll be joining our Highways maintenance team, as the UKs number one highway maintenance contractor, our teams use the latest innovations to create effective solutions. We offer a range of services including planned and reactive maintenance and highway improvement schemes. Want to come and be a part of it? What will you be doing? • Manage delivery resources to ensure successful completion of construction projects up to £500k and annual portfolios of circa £4m., • Manage health, safety, environment and quality undertakings to ensure compliance to company and regulatory standards., • Work with the Programme Manager and Client to define the Annual Plan/ Contractors Plan for the portfolios and deliver against these commitments., • Manage the delivery phase of the schemes programme and allocate resources to ensure optimum utilisation and programme consistency., • Undertake design surveys/ECI meeting agree works values to inform commercial target costs., • Experience of managing construction schemes operational resources, • Experience of managing Structural maintenance schemes (Carriageway and footway resurfacing, Surface dressing and others treatments)., • New roads and streetworks supervisor experience, • SMSTS qualified, • Relevant academic construction/project management qualifications, • Knowledge of Chapter 8 of the Traffic Signs manual, • Working understanding of Microsoft 365, Asta, Confirm, • Matched or contributory pension scheme, • Online GP service, 24 hours a day, 365 days a year, • Employee assistance programme, • My Rewards portal, access to 1000s of retail discounts, • Life assurance, • Cycle to work, salary finance and give as you earn schemes, • Enhanced maternity, paternity leave and adoption leave, • Reward and recognition schemeIn addition, this role offers;, • Company car and fuel card with a range of EV and hybrid vehicles to choose from, • 28 days annual leave plus bank holidays, • Recommend a friend get rewarded for introducing people to us!, • Holiday purchase scheme, • Wereresponsibleand go further for our people, clients, communities and the planet, • Wereopenand seek new and better ways of exceeding expectations, • Weretogetherand as one team; the whole is greater than the sum of the parts #MGroupH IND1

Deputy Service Manager When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Due to the nature of the service, it is an occupational requirement that the post holder is female and the post is therefore exempt from the provisions of the Equality Act 2010 in terms of Schedule 9, Part 1, and Paragraph 1 of the Act. Job Title: Deputy Service Manager Location: Based in Luton. Unfortunately this service has no step free access. Salary: £28,700 (Annual) Shift Pattern: Fixed Term Contract until March 2028working 37.5 hours per week Monday to Sunday on a rota which can vary between 08:00 - 16:00, 09:00 - 17:00, 10:00 - 18:00 and 12:00 - 20:00. You may be required to work outside these hours as per service and resident requirements and will include bank holiday working. You will also form part of the out of hours on call rota for managers. About the Role We are seeking a Deputy Service Manager to support the Service Manager in leading our residential based service which is based in Luton. Penrose Women's Luton SHAP support women who have experienced multiple forms of exclusion such as historical/ongoing abuse, involvement in the criminal justice system, mental health challenges, drug/alcohol dependency, and enduring high levels of violence and coercion. The team supports our women to create a safe, secure, and nurturing environment to create a space where they can call home. They provide person-centred care and support to help them overcome personal challenges and rebuild their lives for brighter futures. In this role, you will support in leading the team by providing overall leadership to the service and line management responsibilities to support, enable, and empower your team to deliver high quality support to our residents. You will support in driving service outcomes in line with contractual requirements, ensuring quality and consistency within a trauma and psychologically informed environment. You will ensure the service runs smoothly in collaboration with the team, wider teams, and external partners. We're looking for someone who is solution focused, has experience within a similar service environment, and can create a safe space for individuals to learn, and grow. Key Responsibilities Include: Line management and leadership, offering guidance and support throughout the employee lifecycle, fostering a supportive leadership culture focused on staff wellbeing, learning, and development. Encourage productivity, engagement, and wellbeing of the team through regular check-ins, training, meetings, and supervisions. Support with day to day tasks within the service, supporting the team to deliver the best possible outcomes with their residents. Ensure Risk Management processes and policies are followed within the service. Property and housing management, ensuring accommodation standards, timely maintenance and reporting. Striving to ensure excellence and quality in our service delivery. Financial Management of service budget with cost saving mechanisms. About You We're seeking someone who has a genuine passion for making a difference to lives, and helping to create safer communities for all. You will be a proactive leader, with the ability to motivate and empower a team to drive excellence, both as individuals, and as a team, whilst providing practical solutions to challenges which arise. You will be knowledgeable of the trauma and challenges that women face within the service including exclusion. We're looking for someone who can build rapport, trust, and create an environment which allows individuals to grow their skills and experience and develop as individuals. Due to the nature of the service, it is an occupational requirement that the postholder is female. Previous experience in supporting individuals in a similar capacity or managing a service which supports residents who have experienced multiple forms of exclusion such as historical/ongoing abuse, involvement in the criminal justice system, mental health challenges, drug/alcohol dependency, and enduring high levels of violence and coercion. Ability to provide high quality support and line management to staff. Ability to motivate and empower a team to achieve KPI's Ability to support the Service Manager and help manage staff with daily tasks, caseloads and overall day to day running of the service. Ability to provide advice, guidance, and support to the team on all aspects of service delivery including resident related queries. Ability to work flexibly to meet the demands and needs of the service. For example, Provide an emergency on call service as and when required in case of emergency. IT proficiency - we use various systems so look for someone who can learn and navigate new systems including case management, Microsoft, ATS, HR systems, and other types of organisational software. Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency. Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria. What we Offer 25 days (Full time equivalent) annual leave, increasing with the length of service Employer Pension Contribution Eligibility to register with Blue Light Discount Card Access to discounted tickets for music events, shows, sports and more Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work Training and Development, including access to courses, upskilling, and progression plans Employee Assistance Programme, including counselling Life Assurance Scheme Cycle-to-work scheme Annual Staff Awards EDI Ambassador programme About Social Interest Group (SIG) SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets. Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group . Additional Information Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages. Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. TPBN1_UKTJ

Deployments & other downtimes: Communicate deployments & service interruptions on TSO website and social media. Remote Community Manager for Major Gaming Client – Work from Home, English and German & French. FAQs, tips & tricks, Game Guide).

Do you want to support people with mental health issues in a moment of crisis? Are you calm, non-judgemental and able to work effectively with people experiencing distress? If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you. Service Manager – Nightlight Crisis Services Reference: 346 Salary: £41,000 - £42,000 per annum Hours: Full time, 37.5 hours per week (Flexibility of outside of 9-5 required) Contract: Permanent Working base: Watford Wellbeing Centre or Hemel Crisis House – can be negotiated Reports to: Director of Crisis, Counselling and Children & Young People About the Nightlight Crisis Service Hertfordshire Mind Network (HMN) has been delivering Nightlight, part of Hertfordshire’s crisis alternatives pathway, for the last 8 years. We are proud to provide urgent support, crisis intervention and emotional support to people experiencing a mental health crisis in Hertfordshire as an alternative to statutory pathways. We provide support to adults across Hertfordshire 7 days a week, 365 days a year through our Helpline, Crisis Cafes and 24/7 Crisis House. We aim to provide a safe space for people in crisis to talk and feel supported, be listened to without judgement, access relevant support with problem solving and facilitate access to external services when necessary. As a senior member of our diverse team, you will work closely with service users in crisis by using a person-centred approach to ensure that each individual is supported with dignity and respect. By honouring the individual experience of each service user, we are able to respect their autonomy as well as encourage and facilitate positive steps towards management of crisis and recovery. About the Role As a member of the HMN Senior Management Team (SMT) and the Service Manager for our Crisis provision across Hertfordshire (Nightlight), you will be leading the total provision of our 24/7 365 week Crisis House, Daylight, Helpline and Crisis Cafés. You will also oversee our A&E Liaison Project, supporting staff operating in A&E to divert individuals into community crisis provision. You will ensure the provision is safe, effective and person centered; be accountable for achieving KPI’s, data reporting to Commissioners and the wider SMT & CEO, and develop the service using evidence based data, strategic thought & planning. The objectives of HMN’s Nightlight Crisis provision is: • To improve the mental and emotional wellbeing of people experiencing a mental health crisis in Hertfordshire., • To provide 24/7 365 support for individuals experiencing a mental health crisis., • To increase early access to help for people experiencing a mental health crisis in Hertfordshire, by providing a clear and effective pathway to other services provided by HMN and other third sector and statutory providers., • To remain a source of independent support for all service users., • To provide an alternative pathway to people in distress and crisis to support better outcomes and reduce the demand on statutory crisis services and emergency services. We offer: • Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays), • An additional day of leave each year for your birthday following completion of probation period., • Ongoing training relevant to your role., • An Employee Assistance Programme., • Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments. Being able to drive and having access to your own vehicle is essential for this role. Closing date for receipt of applications is Sunday 19th April 2026. Interviews to be held on Tuesday 28th April 2026 at our Watford Wellbeing Centre N.B. Please quote reference number 346 when completing your application for this role. Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs. Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team. No agencies please

Central Bedfordshire Council, who are currently seeking an experienced Team Manager to join their Family Help Service. This is a fantastic leadership role within a service that truly puts children and young people at the heart of everything they do. About the Role: As a Team Manager, you will lead a multi-disciplinary team of Social Workers and Family Practitioners delivering: Targeted Early Help Child in Need Child Protection servicesYou will play a key role in safeguarding decision-making, service development, and ensuring high-quality practice across the team. Key Responsibilities: Managing and supporting a multi-disciplinary team Making day-to-day safeguarding decisions Overseeing assessment, care planning, and interventions Monitoring performance and ensuring consistent practice standards Handling complaints and complex challenges with professionalism Working closely with Service Managers and senior leadershipWhat We're Looking For: Qualified Social Worker with Social Work England registration Strong post-qualification experience in Child Protection Proven leadership and management experience Confident decision-maker in safeguarding matters Experience working in multi-disciplinary and statutory settings Excellent communication and problem-solving skillsWorking Arrangements: Hybrid working model Office attendance at least twice weekly (plus service needs) Encouragement of regular in-person team collaborationYou'll be joining a supportive and forward-thinking management team that is passionate about making a real difference and supporting professional development. If this role sounds of interest, please get in touch to discuss further or send across your CV. Adarsh Parihar (phone number removed) Benefits of working with Eden Brown Synergy include: DBS check processed and paid for by Eden Brown Synergy Referral bonus if you refer a colleague or friend to us Bonus for finding your own job Twice weekly payroll Dedicated recruitment consultant who will support you throughout your job search, employment and beyond. Eden Brown Synergy is an equal opportunities employer. Eden Brown Limited is a limited company registered in England and Wales with registered number (phone number removed). Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free

We’re working in partnership with a fast-growing, nationwide property services and social housing maintenance provider to recruit a Customer Experience Manager for their South/Central region. This is an excellent opportunity to join a well-established and expanding organisation that delivers repairs, planned works, and customer-focused services to public sector and housing clients. With continued growth driven by contract wins and acquisitions, the business offers a supportive, collaborative environment with a strong emphasis on service quality and continuous improvement. The Role As Customer Experience Manager, you will take ownership of the end-to-end resident and tenant journey across the region. You’ll play a key role in analysing customer feedback and complaints data to identify trends, drive improvements, and enhance overall service delivery. Working closely with operational teams and senior stakeholders, you’ll help embed a customer-first culture and ensure high standards of communication and satisfaction across all touchpoints. Key Responsibilities of a Customer Experience Manager: Take full ownership of the resident/tenant journey, mapping key touchpoints and identifying opportunities to improve satisfaction and service consistency Analyse complaints, compliments, and feedback data to identify recurring themes, root causes, and areas of risk Lead on developing and implementing action plans to address service gaps and improve overall customer outcomes Work closely with operational teams (repairs, maintenance, scheduling, and contact centre functions) to embed practical and sustainable service improvements Monitor performance against customer experience KPIs, including satisfaction scores, complaint resolution times, and service standards Support the effective handling and resolution of complaints, ensuring responses are timely, high-quality, and aligned with regulatory expectations Provide insight and reporting to senior stakeholders on customer trends, risks, and improvement initiatives Champion a customer-first culture across the region, coaching and influencing teams to prioritise resident experience in day-to-day operations Identify opportunities to streamline processes and remove friction from the customer journey Contribute to continuous improvement initiatives, sharing best practice with the wider customer experience function Support internal audits, service reviews, and compliance requirements related to customer experience and complaints handlingAbout You Strong customer experience background within social housing (essential) Solid understanding of resident/tenant expectations and service delivery Experience managing complaints processes and using insights to drive change Comfortable working in a fully office-based role (5 days per week) Collaborative, personable communicator with a proactive approach Able to operate effectively in a fast-paced, growing environmentWhat’s on Offer: Customer Experience Manager Salary up to £42,000 Opportunity to join a growing organisation with genuine career potential Supportive and professional team cultureIf this Customer Experience Manager role is of interest please apply or contact (url removed)

Our client is seeking a Quality, Safety, Sustainability & Compliance Manager (QSSC Manager) to lead Quality, Health & Safety, Sustainability and non-financial Compliance across the group, as well as oversee facilities management. You will drive a strong safety culture, ensuring robust processes, compliance with legal and industry standards, and continuous improvement across multiple locations. The role also plays a key part in developing and delivering ESG initiatives that support the groups ethical and sustainable growth. Key Responsibilities for a Quality, Safety, Sustainability & Compliance Manager : Lead and manage health & safety policy, reporting and procedures including Health and Safety initiatives to improve group culture and maintain their ISO45001 accreditation. Develop a Environmental & Sustainability business strategy. Identify, create, and manage group sustainability initiatives and targets across all group sites. Working with department leads to ensure their supply chain meets their social governance, sustainability and ethical goals. Upholding quality assurance standards across the group. Working with the HR Manager to develop employee compliance training and understanding of QHSE polices across the group. Coordinate Route Cause Analysis investigations & customer communication. Report to the business on a monthly basis any ongoing cases or concerns. Carry out risk assessments of all work tasks and contractor inductions. Promote a culture of safety by investigating adverse events and ensuring safe working practices are adhered to. Key Skills for a Quality, Safety, Sustainability & Compliance Manager : IOSH and/or NEBOSH qualification in Health & Safety management. Experienced working within operations and compliance at a management level. Experienced with management system development and audit delivery. Good communication skills in order to keep all stakeholders informed of progress. Full UK driving license. IT Literate in MS office programmes, data usage and reporting. Key Benefits for a Quality, Safety, Sustainability & Compliance Manager: 25 Days holiday, plus bank holiday & your birthday off Pension scheme Medicash Death in Service x2 Salary EAP Scheme Corporate deals and discounts (cashback vouchers, reduced gym membership etc) Up to 2 days paid volunteering each year If you feel you can be a good fit for this role, then please apply now! TPBN1_UKTJ

Be all you can be with Hamberley At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day'. We're seeking a Quality Assurance Manager to help us achieve our goals. Reporting to the Director of Quality, the Quality Assurance Manager will play a key role in supporting our Home Managers to uphold statutory and regulatory standards, while providing oversight and guidance on clinical care and governance. Working across allocated homes, the role will focus on monitoring quality, identifying areas for improvement, and promoting best practice to help achieve the highest standards in care and service delivery. This role will require the successful applicant to possess a full driving license and must be able to work flexible hours, including evenings and occasional weekends. At Hamberley we believe our residents deserve something 'Extra Special, Every Day', and we focus on the tiny details that make our homes for older people a luxurious and comfortable, home-like environment. We offer our colleagues: Competitive salary and benefits package 25 days holiday (plus Bank Holidays) Workplace pension A supportive and collaborative working environment Opportunities for professional development and training Access to high street discounts via our mobile friendly HapiApp benefits platform Employee Assistance Programme, occupational health support and wellbeing services Support and reimbursement of your revalidation costs and NMC annual fees.What you'll be doing: Provide strategic oversight of quality assurance, governance and inspection readiness across allocated services, ensuring alignment with the CQC Single Assessment Framework and supporting the delivery of safe, effective and high-quality care. Provide oversight of governance, risk and compliance frameworks, ensuring systems are robust, effective and aligned to regulatory expectations, with clear escalation where risks are identified. Support services to maintain continuous inspection readiness, reviewing and advising on the quality, organisation and triangulation of evidence to ensure it is current, accessible and inspection-ready. Provide oversight and challenge of incidents, safeguarding and investigations, ensuring learning is identified, embedded into practice and shared across services to strengthen resident safety. Monitor and interpret data from digital systems (e.g. PCS, Radar, Camascope), identifying trends, risks and themes, and ensuring actions are progressed and closed in a timely manner. Provide assurance of audit frameworks and outcomes, promoting consistency, quality and alignment to regulatory standards, without direct ownership of service-level audit completion. Produce clear, structured assurance reports for senior leadership and Board, supporting oversight, transparency and informed decision-making. Chair governance and quality meetings, ensuring multi-disciplinary input, clear accountability and effective follow-up of actions. Support and challenge Home Managers through coaching, guidance and governance oversight, promoting accountability and continuous improvement while maintaining a supportive and advisory approach. Provide oversight of service improvement plans, monitoring progress and escalating risks or delays to completion. Contribute to the development of policies, procedures and governance frameworks, strengthening quality, consistency and outcomes across the group.Could you be part of our team? We are recruiting for a Quality Assurance Manager to join our dynamic team. The successful applicant will be/have: Strong knowledge of governance, quality assurance and CQC regulatory frameworks, with applied understanding of the Single Assessment Framework Experience working within CQC-regulated services, ideally within adult social care or care home environments Proven experience in quality assurance, governance, audit or compliance roles, with the ability to influence and challenge at all levels Experience using digital care systems and governance dashboards (e.g. PCS, Radar, Camascope), with strong data analysis and reporting capability Ability to interpret data and provide meaningful assurance and insight to senior leadership Experience in supporting improvement through coaching, guidance and constructive challenge, rather than direct operational management Strong communication skills, with the ability to build effective relationships with colleagues, services and external stakeholders High level of organisation, with the ability to manage competing priorities and respond flexibly to service needs Experience contributing to quality improvement initiatives, governance frameworks or policy development Level 4/5 Diploma in Health & Social Care (or equivalent) Relevant qualification in quality, governance or leadership (desirable) Full UK driving licence and access to own vehicle, with flexibility to travel across servicesIf this sounds like you and you're looking for a fulfilling role that makes a genuine impact in the lives of others, this rewarding career is for you. About Hamberley Care homes Hamberley Care Homes is a care home group in the UK - offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house - where we screen classic films - to the on-site luxury spa - offering hairdressing, manicures and relaxing therapies - everything has been designed and finished with the care and attention you would expect from a 5-star hotel. Hamberley People: We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of something special. Be part of Hamberley

We are looking for a dedicated and compassionate Deputy Manager for our service in Bedford, we pay upto £32,500 depending on experience. How would you feel about helping others and doing the things that you both enjoy, whilst getting paid to do them? Would you like to be in an empowering and supportive position, where your skills and knowledge are nurtured developed? Being fully hands on and having a truly active role supporting our clients and developing our support workers to achieve more within their careers. There are other great benefits too: * A Monday to Friday working week. * Wear our own casual clothes. * Shopping discounts scheme. * Full holiday entitlement inclusive of bank holidays. * Ongoing continued professional development and progression opportunities. We work hard enriching the lives of the people we support, with many different care needs. It’s exciting and rewarding work, and we’re full of pride and passion for what we do! We are focused on our people. Our teams are dedicated and passionate about going ‘the extra mile’ for the people we support and in return, we go the extra mile for them. We will provide you with all the training, support and resources you need in your role and will help you develop your career. More about the role: As a Deputy Service Manager, you will be responsible for assisting with daily management of our Supported Living establishment in Bedford, the type of care we offer varies according to our clients. You will be responsible for the welfare of our Supported Living accommodation and ensuring the appropriate standards are always maintained. Typical work activities can vary but will include a range of the following: * Complying with national care standards * Taking responsibility for the quality care provided * Remaining up to date with relevant care standards legislation * Supporting our clients to manage their budgets * To participate in training and be responsible for your own development as well as that of your team. * Working alongside other professionals to develop specialise services, e.g drug rehabilitation, occupational therapy, specialist teaching and art therapy etc This is not an exhaustive list and a full job description will be provided before any interview. Your values: As a dedicated, passionate, and experienced care professional, you will be supporting the Service Manager and wider team directly. High standards are a must as you will be responsible for the welfare of our clients and ensuring appropriate standards are met. You will always strive to improve the service and the lives of our clients and take pride in yours and their achievements. You must have an excellent knowledge of CQC requirements and standards and strive to go above and beyond. It takes a special person to work in social care, and we recognise that not everyone who might be perfect for the role, will have management experience. Which is why we are passionate about speaking to people from all levels, you may be a team leader looking for the next step in your career. You may not be able to progress in your current position we would be keen to hear from you and discuss this position. Do you have some, or all the following attributes? * A caring nature, with a mature outlook * Experience in managing teams * Working in a demanding but rewarding environment * A passion to learn. * Patience, Resilience and Determination * Compassion, Sensitivity, and Empathy * Honesty and Reliability * A strong work ethic, and a natural problem solver If you have read this advert and feel like it’s exactly the role and organisation you’re looking for, please click 'Apply' and we look forward to receiving your application. A Place I belong Here at NSSL Group we aim to be a warm, welcoming and inclusive employer, where all colleagues feel they belong. We want to an organisation that is truly fair and equal to all – where individual diversity is valued, unique characteristics celebrated and everyone feels able to bring their true selves to work. By encouraging and embracing a range of diverse backgrounds, experiences, capabilities and viewpoints, we will build a stronger, richer, more vibrant workforce, which reflects the people we support, and the communities in which we work. It helps us make better decisions, bring fresh ideas and become a true provider and employer of choice. Next Step Support is an Equal Opportunities employer