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Job Title: Admin & Customer Services Advisor (Part-Time) Location: Home-based (following initial training period) Hours: 20 hours per week Pay: £12.71 per hour Company: UK Pallets LTD & Sendapallet (part of Mitchells of Mansfield) Reporting to: Customer Services Manager About the Role We are looking for a reliable and customer-focused Admin & Customer Services Advisor to join our small, supportive team. This is a part-time, home-based role (following an initial training period), supporting our web-based customers and ensuring a high standard of service delivery. You will be responsible for handling customer and supplier queries, resolving issues efficiently, and proactively managing consignments to meet agreed timescales. Key Responsibilities • Deliver all duties to a high professional standard, • Handle incoming requests from customers, suppliers, and colleagues promptly and thoroughly, • Troubleshoot customer issues via phone and electronic communication, • Proactively manage customer relationships and provide updates where required, • Carry out consignment checks to ensure timescales are met, • Communicate any delays or issues to customers where resolution is not immediately possible, • Liaise with suppliers regarding special requirements and provide feedback to customers, • Manage all back-office tasks effectively, ensuring completion within agreed timescales, • Take ownership of all communications and ensure they are completed in full Key Work Activities • Answer incoming calls within 3 rings, • Respond to emails and electronic communications in a professional and timely manner, • Maintain clear and accurate communication Core Skills & Attributes • Strong sense of integrity and commitment to customer satisfaction, • Passion for delivering excellent customer service, • Friendly, patient, and professional communication style (written and verbal), • Excellent listening and attention to detail, • Ability to remain calm and solution-focused under pressure, • A proactive approach and willingness to go above and beyond for customers Knowledge & Experience • Full training will be provided, • Experience of pallet networks and transport operations would be advantageous, • Basic knowledge of Excel, Freshdesk, chat systems, and Microsoft Teams is beneficial, • Ability to quickly learn systems and processes What We Offer • Flexible part-time hours on a rota basis, with coverage between 8am and 6pm., • Home working after initial training – training to be held at WS15, • Supportive team environment, • Ongoing training and development If you are organised, customer-focused, and enjoy working in a fast-paced environment, we would love to hear from you.