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Who Are We? Gear4music is a leading UK & European musical retailer. Since launching in 2003, our mission has been to make music accessible for all. We now offer over 62,000 products, serve customers in 190 countries, and operate in 15 languages and 9 currencies. In 2022, we also launched AV.com – retailing HiFi, Home Cinema, and accessories. Behind the scenes, we’re powered by a growing technical team who make all of this possible. We recently turned over £147m and continue to grow, evolve, and innovate. Who Are You? You’re a sharp, thoughtful, and organised Product Manager with a passion for technology and process improvement. You love asking the right questions, spotting bottlenecks, and figuring out how things can be done better, faster, smarter. You thrive in fast-paced, collaborative environments and enjoy solving real-world problems. You’re a confident communicator who can bring together technical and non-technical minds to drive tangible change – and you're excited to make a serious impact on how we work. Your Mission Sitting within the Tech Team’s product management function, You’ll play a key role in enhancing operational efficiency. Your job is to act as the bridge between technical teams, business stakeholders, and third-party vendors, helping us design and implement solutions that drive real results. You will: • Gather, document, and analyse complex business requirement., • Translate business needs into clear, actionable technical specifications., • Work with technical SMEs to understand our current technical set up, identifying areas of particular complexity and challenge., • Analyse and model current and future processes, identifying opportunities for efficiency and improvement., • Work closely with developers, external partners and infrastructure teams to deliver scalable technical solutions., • Support project delivery using Agile practices – contributing to sprint planning, retrospectives, and stakeholder demos., • Drive test planning and UAT, ensuring business goals are met before solutions go live., • Proactively communicate project progress, blockers, and outcomes to stakeholders at all levels., • Act as a champion for continuous improvement, working across departments to reduce manual processes and increase operational efficiency. The Technical Bits We don’t expect you to code – but you’ll need to be technically fluent enough to hold your own in discussions with developers, product teams, and vendors. Here’s the sort of experience we’re looking for: • Demonstrable experience as a Product Manager, Business Analyst, Systems architect, or similar role (3+ years)., • Experience with warehouse management systems (WMS), operational systems, or logistics platforms., • Familiarity with business analysis tools (e.g. JIRA, Confluence, Visio, Lucidchart)., • Understanding of the software development lifecycle (SDLC) and Agile methodologies., • Comfortable working with technical documentation, workflows, and data models., • Experience with WMS platforms, Logistics technology, or e-commerce back-office functions is highly desirable. Bonus points for: • Experience in systems/process transformation in a logistics, warehouse or retail operations environment. Why Us? Because we actually care. No, really. We're not about flash perks or empty promises. We’re about giving you the space, support, and flexibility to do your best work, grow in your role, and feel valued along the way. From wellbeing resources and mental health support to properly planned progression paths – you’ll be part of a culture that values honesty, collaboration, and impact. You’ll work with real people solving real challenges – not stuck in endless meetings or writing reports no one reads. You’ll get to shape how we work and play a key part in building solutions that scale with our business. We’re a flat team – our directors sit with the teams, and everyone has a voice. Critiquing your boss is allowed. Encouraged, even. Our Head Office and UK warehouse operations are based in York, so that’s where you’ll spend the majority of your time, but there will be opportunity for hybrid working and flexible hours, depending on your circumstances. What We Will Offer • Great pay – and it’s always on time., • No expectation of long hours. We respect your time., • A personal development plan and regular 1:1s., • Your choice of Mac or Windows Laptop, • Health Assured Employee Assistance Programme., • A generous staff discount scheme., • Flexible hours and no dress code., • Mental health first aiders., • A strong learning culture with support for external training. And the usual good stuff: • Cycle to work scheme., • Eyecare vouchers., • Company pension scheme., • Employee referral bonuses. We are an equal opportunities employer and welcome applications from all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation, in line with the Equality Act 2010. If you require any reasonable adjustments as part of the recruitment process, please let us know. A member of our friendly recruitment team will contact you to discuss your needs in more detail and ensure appropriate arrangements are made.