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Gravitiq is a private equity-backed consumer brand group building and scaling health and beauty brands into omnichannel category leaders. Our portfolio spans cosmetics, supplements, medical devices and wellness products across Amazon, retail and DTC globally. We are now entering the next phase of growth, focused on building the operational infrastructure required to scale with greater predictability, control and resilience. This role is central to that transition. The Operations Director will lead and strengthen the operational engine of the business, ensuring we can scale with greater discipline, predictability and control. This role owns the core operational functions - Supply Chain, Product Development & Regulatory, and Customer Support - bringing them together into a more coordinated, high-performing system. Reporting to the founders, you will translate growth ambition into operational reality: building the structure, processes and capabilities needed to support a multi-channel, international business. You will work closely with Commercial, Brand and Finance to ensure plans are realistic, aligned and deliverable - improving how the business forecasts, prioritises and executes. This is a hands-on leadership role. You will be expected to set direction while staying close to the detail, identifying issues early, challenging assumptions and ensuring consistent delivery. We are looking for someone who thrives in fast-moving environments and has experience building operational foundations during scale — not just managing established systems. Key Responsibilities Operational Strategy, Process and Execution: • Build scalable processes: Introduce practical planning frameworks, execution rhythms, and performance tracking that allow operational functions to deliver predictably and reduce firefighting, • Build stronger cross-functional alignment between Commercial, Brand and Operations (in partnership with Chief of Staff) to ensure plans are realistic, aligned and deliverable and targets are consistently met, • Partner with Tech and Transformation to drive AI and automation adoption in the operational functions Supply Chain & Operations: • Own the end-to-end supply chain, including sourcing, manufacturing, planning, logistics and inventory performance, • Establish robust demand and supply planning frameworks, improving forecast accuracy and product availability, • Drive inventory, working capital and service level performance, balancing availability with margin discipline, • Lead supplier strategy and performance, strengthening reliability and cost efficiency, • Build resilience through risk management and contingency planning, • Ensure operational readiness for US retail and international expansion Product Development & Regulatory: • Oversee end-to-end product development and packaging delivery, • Improve predictability, timelines and delivery discipline across NPD and packaging, • Embed margin awareness and cost discipline into development decisions, • Drive alignment across Brand, Commercial, Creative and Supply Chain to ensure effective delivery, • Build scalable regulatory and compliance frameworks across categories and markets Customer Support & Service: • Lead omnichannel customer support, ensuring strict SLAs and rapid resolution across all platforms (Amazon, DTC, TikTok Shop, Retail)., • Champion the 'voice of the customer', leveraging feedback and trends to drive continuous cross-functional improvements across Brand, Product, and Supply Chain. Technology & AI: • Strong tech and AI-forward mindset – partner with our technology and AI teams to improve systems, data, automation and efficiency in operational functions (eg forecasting, customer support) Requirements: • Significant senior operational leadership experience within a high-growth consumer goods business, • Experience owning multiple operational functions (eg. supply chain, product, operations, customer service), • Track record of building operational foundations during scale (not just managing steady-state), • Strong financial understanding, including margin, COGs and working capital management, • Experience working with retail environments, particularly in the US, • Comfortable working in a founder-led, fast-moving environment, • Willing to be hands-on when required, without losing strategic perspective

Freightserve recruitment are looking for an Operations Manager for a well-established Freight Forwarder based in the Heathrow area.\n\nPurpose of role\n\nUnder the direction of The Director, the Operations Manager will be responsible for the full management function of the overall performance of the team (10 plus staff) in line with key performance requirements of the department.\n\nThis is a hands on managerial role that requires the individual to both manage and monitor output and deliverables but also take an active involvement to support the managers of each department to ensure operational success.\n\nResponsibilities:-\n\n Day to day operational requirement for Cross Border; Ecommerce and EU pallet groupage department and warehouse operations\n\n Supporting the team at an Operational Level, with escalation of queries both with staff and with service providers.\n\n On going focus to identify continuous improvement opportunities to enhance customer experience and support team effort through innovation and technology.\n\n Setting, managing and monitoring day to day KPI’s for internal process measure and improvements and ensure that laid out working procedures in each department are followed in conjunction with departmental managers\n\n Overall management of team’s performance and output\n\n Overall management and resolution of all operational and administrative processes ensuring correct profitability is met\n\n Dealing with crisis situations as they arise, including but not limited to transport delays and challenges, ferry and paperwork issues and challenges, tipping and delivery and slot delays or challenges.\n\n Ability to foresee situations before they arise and put in necessary corrective actions to avoid service failure to customers\n\n Support effective implementation of Cross Border operational requirements in conjunction with the warehouse team\n\n Ensure own warehouse in UK is operating in a compliant and organized manner that aligns with clients SLA’s\n\n Manage and maintain effective relationships with 3rd party suppliers and partners,\n\n Responsible for staff training and development\n\n Responsible for the facility management of the Heathrow site\n\n Work in conjunction with the Director for Compliance in terms of H&S requirements\n\nPerson Specification:-\n\n Must be well organized and work towards tight deadlines\n\n Previous experience in managerial role essential\n\n Ability to work at different levels of the organization across countries and disciplines\n\n Analytical mind that has the ability to interpret and draw relevant insights from various resources\n\n Has exceptionally high level of attention to detail\n\n Must have excellent verbal and written communication skills\n\n Is open to new approaches and alternative means to accomplish results despite setbacks\n\n Ability to manage conflict, solve problems and create sustainable solutions independently and together within the team\n\n There is a strong need to be independent and focused\n\n Ability to work in a challenging and dynamic environment as a team player\n\n * Must be flexible in approach and willing to work extended hours when required\n\nCompetencies:-\n\nIs dedicated to meeting the expectations and requirements of internal and external customers, ensures that the team performs at levels that consistently exceed customer expectations\n\nUses rigorous logic and methods to solve problems with effective solutions, probes all sources for answers, looks beyond the obvious and does not stop at the first answer.\n\nCan be counted on to exceed goals successfully delivery constantly and consistently.\n\nKnows how businesses work, knows the competition, is aware of how strategies and tactics work in the market, and has thorough product knowledge\n\nAs an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry

SALES MANAGER – IT SOLUTIONS / CYBER SECURITY New Malden, Greater London £65,000 – £75,000 Basic + £40,000 OTE (Year 1) An outstanding opportunity has arisen for an experienced Sales Manager to join a fast-growing, multi-award-winning Managed Service Provider at the forefront of cyber security, data resilience, cloud storage, and managed IT services. Established in 1986, this business has built a strong reputation for delivering enterprise-grade cyber security and data protection solutions to organisations with 400+ IT users across the UK. Their consultative approach focuses on strengthening security posture, avoiding vendor lock-in, and delivering predictable, high-value cloud and backup solutions. Their flagship Cloudlake® platform provides secure, immutable backup and storage solutions designed to protect businesses from ransomware and critical data loss. Working with leading global technology partners including Veeam, Wasabi, Microsoft, Cisco, Dell, and Palo Alto Networks, they provide cutting-edge services across: Cyber Security Maturity Assessments Virtual CISO Services Penetration Testing 24/7 MDR (Managed Detection & Response) Microsoft 365 Backup Immutable Cloud Storage Managed Backup Solutions Hybrid Cloud Infrastructure Data Centre & Cloud ServicesThis role is ideal for a commercially driven sales leader with strong MSP experience, a passion for developing high-performing teams, and a proven ability to drive both new business acquisition and account growth within a consultative sales environment. What We’re Looking For Minimum 5 years’ experience within IT / MSP sales Strong background in cyber security, cloud, infrastructure, or data protection sales Proven track record of revenue growth and delivering measurable sales success Experience managing and developing high-performing sales teams Strong commercial awareness and consultative selling approach Willingness to travel nationally when required Full UK driving licence and access to a vehicleKey Responsibilities Lead the full sales cycle from prospecting through to close Drive growth across both new and existing client accounts Identify whitespace opportunities and expand strategic customer relationships Manage, coach, and mentor the Account Management team Strengthen vendor and distributor partnerships Deliver accurate forecasting, pipeline management, and CRM reporting Support go-to-market strategy and demand generation initiatives Collaborate with Business Development, Marketing, and Pre-Sales teams Represent the business at customer meetings, trade shows, and industry eventsWhat’s On Offer Competitive basic salary up to £75,000 £40,000 realistic OTE in Year 1 Excellent earning potential in Year 2 and beyond Private healthcare and additional health benefits 25 days annual leave + UK bank holidays Additional paid time off between Christmas and New Year Ongoing training and professional certifications Access to major industry networking events Genuine long-term progression path into senior leadership, with potential for Director / CRO-level advancementThis is a fantastic opportunity to join one of the UK’s most respected MSPs, helping shape the next phase of growth within a business known for innovation, customer retention, and exceptional service delivery. If you’d like to find out more, please apply today or contact Kylie for a confidential discussion: (phone number removed) (url removed)

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