130 Best care support worker Jobs in Twickenham (November 2025)

Deputy Manager

5 days ago

Thames Ditton

Come and join one of the UK's largest independent providers in neuro and mental healthcare. We proudly employ over 4000+ people - no matter what your experience, we have jobs for everyone. We'd like you to join us as an Deputy Manager at our service Rowland House in Surrey. At Rowland House, we're focussed on helping each individual achieve their goals, improve their skills and grow their confidence. We're committed to helping every person we support feel safe, happy, empowered enabling them to live the best life possible. The main purpose of the Deputy Manager is to lead the development, implementation and maintenance of the Active Care Group approach to care and support within Rowland House, Thames Ditton. To provide the Registered Manager with effective support to ensure the smooth and efficient running of the Service, with regard to care and support of Service Users; budgetary management (income and expenditure); the day-to-day housekeeping of the property and the services and facilities; day to day management and development of staff. What you'll be working: Full-Time hours 42 hours per week Annual salary £35,000 What you'll be doing: Ensuring the service has the required level of resources to support the service users. Including ensuring that the service is fully staffed according to agreed levels. Responsibilities Taking all three aspects into account the range of responsibilities for this role are likely to include: Leadership and People Management: To lead by example, and develop effective teams within the Service(s). Develop a positive working environment which nurtures and rewards good practice through a programme of training and development. Provide monthly supervision and annual appraisal to Senior Support Staff and support staff in line with Company procedures and standards. Staff Management: Ensure information is collated and recorded in line with the My Life Approach to care and support, Quality Assessment Systems and CQC requirements. Manage the appropriate maintenance of records and personal information in line with the Data Protection Act and to the standards required by Information Governance. To attend reviews as appropriate. Ensure that all policies and procedures related to the running of the service are adhered to. To provide appropriate leadership and development to all relative staff to ensure an effective, well trained and motivated team of staff. To ensure that prescribed staffing levels are provided to meet registration requirements and personal care and support plans. To support in the delivery of a comprehensive and well-structured induction programme for new staff members. To ensure that all staff are aware of their responsibilities about: - Health and Safety at Work (including risk assessment) Control of substances Hazardous to Health Reporting of accidents and incidents Fire precautions and evacuation procedures Agreed safe working practices To help ensure that each service provides an environment conducive to the delivery of appropriate and high quality care for each individual. To ensure that correct assessment procedures are carried out and documented and that all agreed processes are undertaken with referring authorities. To monitor on a regular basis that all individuals within our care have a comprehensive, detailed care and support plan which is reviewed on a regular basis. Via the key worker system, to ensure that all individuals are encouraged and allowed to participate at the highest level in all aspects of their lives. To communicate and work closely with relatives and stakeholders. Ensure a range of meetings take place, and are documented, with both staff and service users to achieve effective the implementation of the Active Care Group approach to care & support. Work with the Recruitment and Training departments to ensure the recruitment and retention of staff with a positive value base and person centered approach. Provide support and guidance to the staff team. Where necessary ensure that all disciplinary and grievance procedures are carried out in line with Company policy and statutory requirements. To manage change effectively. Rota Management. Provide regular on call cover. Ensure staff adhere to all Care Sector Codes of Practice and the Employee Handbook. Partnership Working: Maintain effective links with the Head office, Company Admin, HR, and Health and Safety agencies. Maximise effective partnerships with mainstream and specialist services e.g. Social Care representatives, NHS representatives, and others. Maintaining close contact with families as appropriate, with consent of service users. Equality and Diversity: Assist in ensuring equality in the workplace regardless of race, age, disability, gender, sexual orientation or religious belief or any other protected characteristic and work in accordance with the Equality Act 2010. Utilising support services as required, such as Advocacy. Implementing/monitoring and contributing to joint initiatives as required e.g. Positive Behaviour Support Plans, Person Centred Plans, Health Action Plans. Celebrate and share success with service users, colleagues and partners. What you'll have: Excellent time keeping and organisational skills Previous Microsoft Office experience particularly Excel Previous experience in the healthcare sector would be an advantage, but is not essential Ability to take direction and work alone and part of a small team Successful candidates will be required to undergo an Enhanced DBS Desirable Interest in ABI and neurological LEVEL 3 (senior/supervisor NVQ or equivalent) Flexible in hours to adjust to service needs Required to work some weekends (18 hours supernumerary) Required to have relevant experience in working with IT Required to stand in for manager in absence. We also want to ensure that individuals with disabilities are provided reasonable facilities to participate in job applications or interviews to perform essential job functions. To support this, we are a Disability Confident committed employer. What to look forward to: 25 days plus bank holidays Birthday off Join the Active Learning Hub and benefit from a wide range of e learning and face to face training and development opportunities Active Reward App giving discounts and savings on your weekly shop Free 24 hour confidential Employee Assistance Programme Helpline & App to support with legal, health, wellbeing, relationship and consumer advice A Nest Personal Pension account Access to join a Medicash Health Plan for you and your family to save money on everyday health essentials like going to the dentist or opticians We recognise outstanding Active Behaviours via the Active Awards programme Enhanced Sick & Maternity Pay benefits Refer a Friend Scheme and earn yourself up to £1000 by recommending someone you know and, of course, the support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care Group. TPBN1_UKTJ

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