Platform Owner - Manchester
hace 3 días
Manchester
Platform Owner - Manchester About the job \n Job summary \n \nDiscover a career in your hands at HMRC. Whether you‘re seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it‘s really like to work at HMRC.\n \nVisit our YouTube channel to watch the full series and come and discover your potential.\n \nHMRC‘s Taxes, Benefits & Enterprise Operations Platform Team (TB&EOPS) are seeking an experienced Platform Product Owner to help shape the future of our critical national tax infrastructure. The team manages and oversees suppliers responsible for operating and delivering services on the Enterprise Tax Management Platform (ETMP) - a core component of the UK‘s Critical National Infrastructure - and HMRC‘s corporate IT services through the Enterprise Operations Platform (EOPS).\n \nThe team forms part of the Chief Engineering and Platform Office (CEPO) within the Chief Data and Information Office (CDIO) Directorate. HMRC is currently undergoing one of the largest transformation programmes in government to modernise and future proof its IT estate. As part of this, we are evolving one of the public sector‘s most complex SAP landscapes, moving from SAP ECC 6.0 to SAP S/4HANA on Sovereign Cloud infrastructure. Our team plays a central role in this transformation - defining and governing technology strategies, designing end to end architecture, and steering large scale change across a dynamic, high value environment. \n \nWorking across multiple programmes and services, the team develops strategic roadmaps and ensures technology decisions align with HMRC‘s long term objectives. This is a unique and exciting opportunity to join a forward thinking, mission driven team at the forefront of SAP modernisation. Your expertise will directly influence the design and delivery of secure, scalable, and resilient services that make a meaningful difference to millions of HMRC customers and colleagues across the UK.\n Job description \n \nAs a platform owner, you will work as an engineering manager in the space of SAP S4/Hana migration from legacy trade and revenue platform (TRM) running on R3. The role expects to define and drive roadmap for a defined platform aligned to the broader strategy supporting services at national scale. Operating within CEPO you will be accountable for delivering measurable outcomes within your product/platform area - improving delivery speed, reliability, security, reuse and cost optimisation through effective prioritisation and delivery decisions. You will ensure platform capabilities are secure by default, scalable and easy to consume, enabling teams to deliver services effectively. In addition to migration experience and expertise, other key essence of role is to build engineering capabilities to develop and deliver Level 5 - level 3 change requests (CR‘s) in-house. \n \nWorking with change delivery group (CDG) teams, technical architecture and migration delivery partner, you will:\n \n\n • Make prioritisation decisions within the product area, balancing needs, technical constraints and organisational priorities.\n, • Manage dependencies and ensure alignment with wider platform standards.\n, • Use metrics, usage data and feedback to assess performance and inform decisions.\n, • Promote consistent, effective product management practices within your product team.\n\n \nYou will act as an advocate for your product area, working with stakeholders across teams to ensure alignment and delivery of agreed outcomes. This is a key delivery role, offering opportunities to influence platform direction and develop your product management capability within a complex and evolving environment.\n Person specification \n \nKey Responsibilities\n \n\n • Create and drive the roadmap of S/4HANA migration activities, including discovery, design, development, testing, and deployment of SAP and non-SAP integrations integration components.\n, • Participate and support in different stages of product development life cycle, i.e., system integration testing (SIT), user acceptance testing (UAT) and contribute to detailed cutover planning to ensure a smooth transition to the new platform.\n, • Champion cross government alignment, embedding agreed architectural standards, guardrails, and principles to support consistent, compliant delivery.\n, • Independently lead and facilitate the governance forums to ensure the delivery quality and service assurance.\n, • Work closely with internal HMRC teams, systems integrators (SIs), and vendors, ensuring cohesive delivery, effective issue resolution, and successful outcomes.\n, • Collaborate confidently with technical and non-technical stakeholders, building strong relationships and promoting clear, transparent communication at all the time.\n, • Ensure service assurance and proactive risk management, identifying, assessing, and mitigating risks throughout the delivery lifecycle.\n\n Essential Criteria \n Engineering Vision & Strategy - Demonstrates the ability to define and articulate a clear SAP S/4HANA engineering vision and technology strategy aligned with organisational digital transformation objectives. \n Leadership of Cross-Functional Teams - Proven capability to lead and coordinate multi-disciplinary teams across engineering, architecture, operations, and business functions to deliver complex SAP programmes.\n SAP Sovereign Cloud & Modernisation Expertise - Demonstrates strong understanding of SAP Sovereign Cloud, SAP BTP, RISE, Fiori, AI capabilities, and modernisation approaches to transform legacy SAP landscapes. \n Innovation & Continuous Improvement - Identifies and implements innovative solutions, automation opportunities, intelligent workflows, and modern engineering practices that improve platform performance and efficiency.\n Delivery Excellence - Ability to successfully deliver large-scale SAP initiatives within agreed scope, timelines, budget, and quality standards while managing risks and dependencies effectively.\n Platform Ownership & Product Management - Demonstrates effective ownership of platform backlogs, prioritisation decisions, delivery sequencing, and value-based roadmap management.\n Stakeholder Management & Business Alignment - Ability to build strong relationships with senior business and IT stakeholders, translating business requirements into practical technical solutions and gaining alignment across teams.\n Engineering Performance & Operational Excellence - Understanding of measurable KPIs and operational metrics such as deployment frequency, lead time, service reliability, defect reduction, and technical debt management to drive continuous improvement.\n Domain Knowledge & Industry Experience - Demonstrates relevant SAP expertise, preferably including public sector experience and knowledge of SAP TRM, PSCD, FICA, SAP certifications, and Product Owner frameworks (CSPO/PSPO).\n Additional Security Information \n \nThis role requires the candidate to hold or be willing to hold Security Check (SC) clearance.\n Further Location Information \n \nPlease ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a ‘Further Location Preferences (optional)‘ field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.\n Behaviours \n \nWe‘ll assess you against these behaviours during the selection process:\n \n\n • Communicating and Influencing\n, • Developing Self and Others\n, • Managing a Quality Service\n, • Seeing the Big Picture\n\n Technical skills \n \nWe‘ll assess you against these technical skills during the selection process:\n \n\n • S4/Hana Migration Experience and understanding of ABAP development\n\n Benefits \n \nAlongside your salary of 58,541, HM Revenue and Customs contributes 16,959 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).\n \nHMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.\n \nWe offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.\n \n\n • Pension - We make contributions to our colleagues‘ Alpha pension equal to at least 28.97% of their salary.\n, • Family friendly policies.\n, • Personal support.\n, • Coaching and development.\n\n \nTo find out more about HMRC benefits and find out what it‘s really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service\n Things you need to know \n Artificial intelligence \n \nArtificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.\n Selection process details \n \nThis vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Experience and Technical skills.\n How to Apply \n \nAs part of the application process, you will be asked to provide the following:\n \n\n • A name-blind CV including your job history, previous experiences and qualifications.\n\n \nFurther details around what this will entail are listed on the application form.\n \nPrior to applications being sifted, candidates will be asked to complete an additional IKM assessment. Candidates will be sent details of the assessment once the advert has closed. This assessment is timed and is pass or fail; only those who pass will be considered at the sift stage. If you have any queries about the assessment, or require any reasonable adjustments, please contact \n Sift \n \nAt full sift your CV will be assessed, with the successful candidates being invited to interview. \n \nWe may also raise the score required at any stage of the process if we receive a high number of applications.\n Interview \n \nDuring the panel interview, you will be assessed on Behaviours, Strengths and Technical questions. The technical questions will relate to your S4/Hana Migration Experience and understanding of ABAP development. \n This is an example of a strengths-based question. \n \n‘It is often said that the customer‘s needs should come first. To what extent do you agree or disagree with this statement?‘\n \nThere is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well.\n \nInterviews will take place via video link.\n \nSift and interview dates to be confirmed. Please note that circumstances may arise that require the planned interview format to change. We will endeavour to provide you with as much notice of any change as possible.\n Eligibility \n \nPlease take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: - Use the subject line to insert appropriate wording for example - ‘Please re-open my application - (insert vacancy ref) & vacancy closing date (insert date)‘. \n \nTo check that you are eligible to apply for this role, please review the eligibility information before submitting your application. \n \nExceptionally, candidates who are not successful at this grade may be considered for appointment to similar roles at a lower grade where the eligibility criteria are met. If this applies, we will contact you directly. \n Sponsorship \n \nWe have assessed this role against both Home Office and HMRC criteria and we are unable to offer sponsorship for a Skilled Worker Visa. This means the vacancy is not open to applicants who require visa sponsorship.\n The HMRC app can help you with your application \n \nThe HMRC app can provide you with your past 5 years‘ employment history, making the process of filling in your application quicker and easier.\n \nIf successful in your application, you will need your National Insurance number for the onboarding process.\n \nDownload the HMRC app now and save your National Insurance number to your digital phone wallet.\n How to download the HMRC app and sign up for an account \n \nDownload the free HMRC app from the App Store or Google Play store. \n \nIf you have an HMRC online account already, sign straight in using your ID and password. If not, you can prove your identity by answering some questions or providing your photo ID.\n \nYou‘ll then be able to access the app quickly and easily by signing in using a 6-digit PIN, your fingerprint, or facial recognition.\n \nYou can find guidance for technical issues on GOV.UK: Technical support with HMRC online services.\n Reserve List \n \nA reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles - if this applies to you, we‘ll let you know via your Civil Service Jobs account. \n Criminal Record Check \n \nApplications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy. \n Merit List