Les 1000+ meilleures offres d'emploi : en tant que policy, , à Manchester (mai 2025)

Full Job Description We are looking for a talented, passionate, and experienced General Manager for a stunning store . Our General Managers are key in implementing fantastic standards, maximizing sales, recruiting and delivering fantastic customer and team experiences every day. You will also gain relevant skills and knowledge that can lead to further progression and opportunities. • Manage daily operation of the restaurant including overseeing staff, customer service and ensuring quality of product and service. • Develop and implement strategies to maximize profitability and maintain financial goals. • Maintain inventory and order supplies as needed. • Ensure compliance with health and safety regulations and company policies. • Responsible for monitoring service and product standards to maintain the quality of the restaurant. • Ensuring the restaurant is always organized to meet the business demands, with particular attention given to service and guest satisfaction. • Overseeing all aspects of team training and recruitment • Carrying out all opening and closing procedures • Oversees food hygiene and health and safety requirements within the restaurant. If you have previous retail management experience and a passion for food and customer service, apply now! Job Types: Full-time, Permanent Salary: From £36k per year Benefits: - Monday to Sunday ( some opening and some closing shifts) - Company events - Free food - £13.00 per hour :

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99P RECYCLING LIMITED

Business Development Manager

Job Overview 99P Recycling Limited is one of the leading plastic recycling companies in the UK, with a solid business foundation in the local market and a continuously expanding global partnership network. The company was founded in 2007 in Manchester, focusing on environmental compliance, responsible operations, and customer service. Our mission is to turn "waste into resource" and contribute to building a cleaner and more sustainable circular economy. We are recruiting a Business Development Manager, responsible for exploring new trading opportunities, establishing and maintaining strong B2B client relationships, promoting the growth of our plastic recycling business in the UK, and supporting global expansion at the appropriate time. The ideal candidate should have extensive experience in business development, excellent client communication skills, and the ability to provide customized recycling solutions based on client needs and regulatory requirements. This position will be directly involved in the company's commercial development and contribute to advancing both a sustainable future and the company’s global progress Key Responsibilities · Develop and maintain B2B clients in the UK, including companies in manufacturing, packaging, logistics, and large commercial real estate sectors that require plastic recycling services; · Customise plastic recycling solutions based on client needs, including service plans, pricing structures, and compliance support; · Collaborate with the internal operations team to ensure effective implementation of client solutions; · Participate in business development along the plastic recycling industry chain, including raw material sourcing, recycling technology service providers, and policy-driven partnerships; · Represent the company in local industry events and exhibitions in the UK to enhance brand awareness; · Handle daily business communications, contract negotiations, and client relationship management to ensure smooth and efficient cooperation; · Prepare market research and business development analysis reports to provide data support and strategic recommendations to management. · Support the company's continued international expansion by developing and managing overseas client relationships, including those from mainland China and other regions, to drive cross-border cooperation and business growth. Who We’re Looking For · Bachelor's degree or above, preferably in Marketing, Environmental Science, Business Management, Finance, or related fields; · Over 8 years of B2B business development experience; · Excellent client communication and business negotiation skills, with a strong ability to build and maintain long-term client relationships; · Capable of efficient cross-departmental collaboration and independently driving project progress; · Understanding of the environmental protection industry; · Language skills: Fluent in English. Proficiency in Mandarin for professional communication will be a plus, as it supports more effective engagement with Chinese-speaking clients, suppliers, or partners, and contributes to potential future expansion in Asia; · Proficient in office software such as Excel, PowerPoint, and CRM systems.

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Faizan Trading Ltd

Customer service supervisor

il y a 2 mois

£28000–£30000 par an

Temps plein

Longsight, Manchester

E-commerce Customer Service Manager – Key Duties 1. Policy & Procedure Development 2. Designs platform-specific policies (e.g., Amazon/Ebay/TikTok Shop returns, refunds, seller-buyer disputes). 3. Implements automated workflows (e.g., chatbots, responses) for common issues like order tracking, cancellations, and returns. 4. Ensures compliance with marketplace rules (e.g., Amazon’s A-to-Z Guarantee, eBay Money Back Guarantee). 5. Team Coordination & Supervision 6. Manages remote or hybrid support teams handling emails, live chat, and social media inquiries. 7. Monitors KPIs (response time, resolution rate, CSAT) to meet marketplace performance standards. 8. Trains agents on e-commerce tools (e.g., Shopify, Zendesk, Seller Central). 9. Customer Feedback & Escalation Handling 10. Analyzes negative reviews, chargebacks, and disputes to identify trends (e.g., late shipments, counterfeit claims). 11. Works with logistics, sellers, and marketplace reps to resolve high-priority cases (e.g., lost packages, counterfeit claims). 12. Uses sentiment analysis tools to track customer satisfaction trends. 13. Cross-Functional Service Improvements 14. Collaborates with Supply Chain to reduce delivery delays (e.g., coordinating with 3PLs). 15. Advises Product Listings Team on fixing misleading descriptions or images causing returns. 16. Shares insights with Marketing to adjust promotions that lead to unrealistic customer expectations. 17. Help & Advisory Services 18. Optimizes self-service options (FAQs, automated refund systems). 19. Coordinates 24/7 multilingual support for global marketplaces. 20. Implements post-purchase engagement (e.g., follow-up emails, review solicitation). E-commerce Specific Skills ✔ Platform Expertise – Knows Amazon Seller Central, eBay Seller Hub, or TikTok Shop policies. ✔ Tech-Savvy – Familiar with CRM tools (Gorgias, Freshdesk), order management systems, and AI chatbots. ✔ Data-Driven – Uses analytics (e.g., returns rate, NPS) to drive decisions. ✔ Crisis Management – Handles viral complaints (e.g., TikTok backlash) or mass order issues (e.g., holiday delays).

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