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Senior User Researcher\n £55000 - 66000 GBP\n Pension, Benefits\n Hybrid WORKING\n Location: Manchester; Bristol; Leeds; Glasgow; Birmingham; , Central London, Greater London - United Kingdom Type: Permanent\n \n Senior User Researcher\n \n User Research | Service Design | Digital Transformation\n \n Location: UK Wide (Hybrid Working)\n \n Salary: £55,000 - £66,000 + Benefits Package\n \n About the Role\n \n \nWe're supporting a leading digital c...\n \n \n \n \n \n \n \n \n \n \n \n \n \n ZIPC1_UKTJ

Job Role: Cyber Vulnerability Researcher.

Within the Chief Security Office (CSO) our role is to protect the Group and our customers from security threats, and to enable the Group's businesses to make change to their services safely and quickly. We are establishing a new Autonomous Vulnerability Research (Harness Engineering) Team with a bold mission: to build the Group's agentic vulnerability research platform, enabling AI-powered vulnerability discovery, exploit validation, risk prioritisation, and remediation verification at unprecedented scale and speed. As a Senior DevOps / Platform Engineer, you will build and operate the infrastructure that the harness runs on. Autonomous agents executing offensive security workloads demand an unusually high bar: strong isolation, tightly controlled egress, hardened runtimes, and complete evidential traceability. You will design that platform - making it fast for researchers and engineers to work on, and impossible to misuse. • Design, build, and operate the Kubernetes-based platform hosting agentic research workloads, including episodic and isolated execution environments., • Own infrastructure-as-code across GCP using Terraform, delivering reproducible, reviewable, and policy-compliant environments., • Engineer secure container and VM images with hardened baselines, minimal attack surface, and automated patching., • Implement egress-controlled networking, network policy, service mesh controls, and segmentation to ensure agents can only reach sanctioned targets., • Build CI/CD pipelines with integrated supply-chain security: SBOMs, image signing, artefact provenance, and automated policy gates., • Deliver comprehensive observability - logs, metrics, distributed traces, and cost telemetry - across long-running, non-deterministic agent workloads., • Build evidence-capture pipelines: immutable audit trails, artefact retention, and reproducible run records suitable for assurance and regulatory scrutiny., • Manage secrets, identity, and workload authentication with least-privilege access across all platform components., • Partner with AI Engineering to ensure agent runtimes scale efficiently and fail safely, and with Security Architecture to evidence control effectiveness. Why join us? We're transforming at pace. Investing billions in our people, data and tech to change the way we meet the needs of our 28 million customers. We're growing, and we'd love you to be part of the journey., Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we're committed to creating an environment in which everyone can thrive, learn and develop. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative. We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need. • Deep, hands-on Kubernetes experience: workload design, networking, autoscaling, RBAC, and multi-tenancy isolation., • Strong Terraform and infrastructure-as-code skills, with a track record of managing production cloud estates., • Substantial GCP experience (GKE, IAM, VPC/networking, Cloud Build/Artifact Registry, or equivalents) - or comparable depth in another major cloud with willingness to work in GCP., • Container and VM hardening expertise, including image minimisation, runtime security, and vulnerability management., • Practical experience implementing egress control, network policy, and segmentation in cloud-native environments., • Strong CI/CD engineering skills and experience embedding security controls into delivery pipelines., • Observability expertise across logging, tracing, and metrics, including designing for auditability and evidence retention., • A security-first mindset with the judgement to balance researcher velocity against containment requirements., • Experience building platforms for offensive security, malware analysis, or other high-risk workloads requiring strong isolation., • Experience supporting AI/ML or LLM workloads, including GPU scheduling, inference infrastructure, or agent runtime environments., • Cloud or Kubernetes certifications, or cyber security related qualifications and trainings., • Contributions to open-source infrastructure, platform, or security tooling., • Experience operating within highly regulated environments such as financial services, including evidencing controls to audit and risk functions. We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference. • A generous pension contribution of up to 15%, • An annual performance-related bonus, • Share schemes including free shares, • Benefits you can adapt to your lifestyle, such as discounted shopping, • 30 days' holiday, with bank holidays on top, • A range of wellbeing initiatives and generous parental leave policies #J-18808-Ljbffr

Key requirements include leading user research with behavioural and attitudinal methods, experience across discovery to delivery, familiarity with GDS standards, strong. Stealth iT Consulting is seeking multiple User/UX Researcher Consultants (Mid & Senior) to join a fast‑growing team delivering D

As a Vulnerability Researcher, you will carry out deep technical research into complex software systems, identifying vulnerabilities and exploring novel attack techniques across modern platforms. Due to continued growth in specialist research projects, they are now looking to appoint an experienced

University of Manchester seeks an experienced/senior postdoctoral researcher in neuroscience to study how the immune system shapes hypothalamic circuits involved in sleep-wake regulation from development through adulthood. You will join the Quintana Lab within the Lydia Becker Institute, contributing to an innovative immunology and neuroscience programme. The role requires leading experiments, performing mouse surgeries, and developing data collection methods. #J-18808-Ljbffr

If you must spend 40 hours a week working, you want to make sure you’re working with pretty fantastic people doing some pretty amazing things. That’s why at ServisBOT we seek team players that are self‑starters, uncompromisingly resourceful, and extraordinarily passionate about technology. If this sounds like you, we should meet. Location: Manchester, England (Hybrid - 3 days per week in office) with occasional workshops and in‑person meetings Salary: Competitive, based on experience Type: This is a full‑time, permanent contract on the customer success team If interested, send a cover letter and CV to: We’re looking for a practical, customer‑focused and AI‑curious Business Analyst to help us design and deliver AI agent solutions for our customers. This is not a standard BA role where you simply gather requirements and pass them on. You’ll work with customers to understand their business processes, service challenges, operational pain points and customer journeys, then help shape how AI agents can support, automate or improve those workflows. You’ll sit between customers, Customer Success, Product and Engineering. Your job will be to turn messy business problems into clear, structured requirements that can be delivered as effective AI‑powered agents, workflows, integrations, knowledge sources and customer experiences. You do not need to be a machine learning engineer or a software developer. However, you do need to demonstrate comfort working with AI tools, understanding how AI agents behave, thinking critically about risk and quality, and helping customers move from vague ideas to practical, testable solutions. This role is ideal for someone who has experience in business analysis, solution design, implementation, digital transformation, customer operations or SaaS delivery, and who wants to apply those skills in the fast‑growing area of AI agents. You’ll work as part of a team to: • Lead discovery sessions with customers to understand business goals, operational workflows, customer journeys and pain points., • Translate customer problems into clear AI agent use cases, requirements, workflows and acceptance criteria., • Identify where AI agents can improve speed, consistency, customer experience, operational efficiency or employee productivity., • Map current‑state and future‑state processes, highlighting where automation, AI assistance or human handoff should occur., • Define agent behaviours, conversation flows, business rules, escalation paths, knowledge requirements and success measures., • Work with Junior AI Agent Builders, implementation colleagues and technical teams to ensure requirements are understood and delivered correctly., • Help design prompts, knowledge structures, test scenarios and evaluation criteria for AI agents., • Support customer workshops, demos, playback sessions and feedback reviews., • Challenge vague or unrealistic requirements and help customers focus on practical, valuable outcomes., • Collaborate with Product and Engineering to identify gaps, product opportunities, technical constraints and reusable patterns., • Review agent outputs for accuracy, usefulness, tone, compliance, consistency and customer experience., • Support UAT, testing and launch readiness by making sure agent behaviour matches agreed requirements., • Create clear documentation, including process maps, user stories, requirements, decision logs, test scenarios and customer‑facing summaries., • Help define what success looks like for each AI agent, including operational KPIs, customer experience measures and quality indicators., • Keep up to date with practical developments in AI agents, LLMs, workflow automation, prompt design and AI governance. A traditional BA might document what a customer asks for. In this role, you’ll need to help customers work out what they actually need. You’ll need to understand when an AI agent is the right solution, when a process needs to change first, when automation could create risk, and when a human‑in‑the‑loop approach is more appropriate. You’ll be expected to think about: • How an AI agent should behave in real customer scenarios., • What information the agent needs to answer accurately., • What the agent should not do., • When the agent should escalate to a human., • How to test whether the agent is performing well., • How to design workflows that are useful, safe and maintainable., • How to turn customer ambition into something deliverable. This role requires strong BA fundamentals, but also curiosity, judgement and practical understanding of how AI can be applied in real business environments. We’re looking for someone with solid experience in business analysis, solution delivery or customer‑facing technology projects. You should be: • Experienced in gathering, analysing and documenting business requirements., • Confident running customer workshops and asking structured, thoughtful questions., • Good at breaking down complex or messy processes into clear workflows., • Able to distinguish between business needs, user needs, technical constraints and product gaps., • Comfortable working with technical and non‑technical stakeholders., • Strong at writing clear documentation, user stories, acceptance criteria and process maps., • Curious about AI, automation and how businesses can use agents to improve customer and operational outcomes., • Practical and outcome‑focused, with good judgement about what will actually work., • Comfortable challenging assumptions and helping customers prioritise., • Able to work closely with delivery, product and engineering teams., • Strong at spotting ambiguity, risk, edge cases and gaps in requirements., • Interested in customer experience, service design, digital transformation and operational improvement., • Comfortable testing AI agent behaviour and reviewing outputs critically., • Organised, reliable and able to manage multiple customer or project workstreams. You do not need all of these, but any of the following would be helpful: • Experience as a Business Analyst, Product Analyst, Implementation Consultant, Solution Consultant or Digital Transformation Analyst., • Experience in SaaS, customer service technology, contact centres, workflow automation or enterprise software., • Exposure to AI tools such as ChatGPT, Claude, Gemini, Copilot or other AI platforms., • Experience with conversational AI, chatbots, virtual agents or customer service automation., • Experience creating process maps, user stories, acceptance criteria, test plans or solution documentation., • Understanding of APIs, integrations, webhooks, CRM systems, ticketing systems or automation platforms., • Experience working with Product and Engineering teams in an agile delivery environment., • Experience supporting UAT, customer testing, implementation or go‑live readiness., • Familiarity with knowledge bases, FAQs, help centres, content design or service design., • Awareness of AI risks such as hallucination, bias, unsafe responses, poor escalation design or unreliable knowledge sources. You do not need to be: • A machine learning engineer., • A data scientist., • A software developer., • An AI researcher., • A prompt engineering expert., • A traditional BA who only writes requirements and avoids solution thinking. We’re more interested in your ability to understand business problems, structure complexity, communicate clearly, work with customers, and help deliver practical AI agent solutions that create real value. In your first few months, you’ll be able to: • Understand how ServisBOT designs, builds and delivers AI agent solutions., • Lead customer discovery sessions with support from senior team members., • Produce clear workflow maps, requirements, agent behaviour definitions and acceptance criteria., • Work with implementation colleagues to turn requirements into agent configurations, prompts, knowledge structures and test scenarios., • Identify gaps, risks, edge cases and dependencies early., • Support demos, playbacks and customer feedback sessions., • Help customers understand what AI agents can and cannot realistically do., • Contribute to better internal delivery patterns, reusable templates and best practices. Over time, you’ll grow into someone who can take a customer problem from early discovery through to a clear AI solution design, working with the team to deliver agents that are useful, reliable, measurable and aligned to customer outcomes. This is a chance to apply strong business analysis and solution design skills to one of the fastest‑growing areas of technology: practical AI agents for real businesses. You’ll work on real customer problems, not theoretical AI experiments. You’ll help shape agents that support customer service, operations and business workflows, while learning from experienced colleagues across Customer Success, Product, Engineering, Architecture and Delivery. You’ll also have the opportunity to help define what good AI business analysis looks like: how to capture requirements for AI agents, how to test agent behaviour, how to design safe and useful workflows, and how to help customers adopt AI in a practical way. If you’re an experienced BA who wants to move beyond standard requirements gathering and into AI‑powered solution design, this could be a great fit. If interested, send your resume to USA - ServisBOT LLC. Lexington, MA 02421 P: IRELAND - ServisBOT Ltd. Arclabs Research Center, Carriganore, Waterford. P: #J-18808-Ljbffr

User Research | Service Design | Digital Transformation.

Job ID: 01873349Posted: Posted 3 Days AgoStart Date: 2026-10-13Location: Gloucester, South Gloucestershire; Manchester, LancashireCountry: United KingdomTime Type: Full timeDate Posted:2026-10-13 Country:United Kingdom Location:Gloucester, South Gloucestershire Position Role Type:OnsiteThis role

About The RoleHippo Digital is recruiting senior consultants in user research.User researchers design, plan and conduct research into what people need from a service and produce recommendations for user-centred service design.Working with designers, product owners, developers and other members of Ag

Searchability NS&D in Manchester is seeking a Senior Data Science & Machine Learning Researcher to lead research-led development, balancing short exploratory tasks with longer-term R&D initiatives.

You’ll collaborate with multidisciplinary, agile teams to shape accessible, user-centred services and translate findings into actionable insights that influence design and product strategy.

Junior User Researcher - Associate Consultant - Digital ExcellenceGlasgow, London, ManchesterApply for this job Permanent Experienced Professionals Strategy & Transformation ID 350231-en\_GB## **. As inventive transformation consultants, we blend our strategic, creative and scientific capabilit

Capgemini Invent is seeking a Junior User Researcher to join its Digital Excellence community in the UK.

A leading consultancy firm in Manchester is seeking an experienced Senior User Researcher to champion user experience in public sector environments.

Harvey Nash Group is seeking a User Researcher for a public sector client on a 6-month contract inside IR35 with a negotiable day rate. The role involves delivering user research across the service lifecycle within an agile, multidisciplinary team. You'll conduct interviews, usability testing, contextual research and workshops, translate findings into actionable insights, and champion accessibility throughout development. Public sector experience is advantageous. #J-18808-Ljbffr

A consultancy firm in Manchester is seeking an experienced Senior User Researcher to lead user research, influence service design, and mentor teams.

ConnexAI, a Manchester-based AI and SaaS provider, is seeking an ASR Researcher to help our agents hear and understand speech.You will join a world-class research team with in-house annotation to curate high-quality data for model training.You will tackle state-of-the-art ASR challenges, advance LLM

We are seeking an experienced Senior User Researcher to join our growing team on a permanent basis.

As a User Researcher, you’ll join a growing digital and experience design community working across multidisciplinary teams of designers, product managers, developers and researchers.

As a Senior User Researcher, you will work within multi-disciplinary Agile teams, lead research strategies, mentor colleagues, and advise clients on embedding user-centred design. Experience of championing user-centred design and service design approaches. Lead user research across projects, using a

United States Digital Space LLC in the United Kingdom is seeking a Senior UX Researcher to lead strategic and tactical research initiatives across our platform, partnering with Product, Design, Engineering, Data, and other customer facing teams to uncover customer insights and inform decisions.You w

Research positions available in machine learning at all levels: Research Fellow, Postdoc, PhD student. Turing AI Fellowship, Univ Manchester, UK. Still some positions available in my new research group funded by the Turing AI World-Leading Researcher Fellowship: Human-AI Research Teams: Steering AI

Candidates will engage in groundbreaking research funded by the Turing AI World-Leading Researcher Fellowship, focusing on probabilistic modelling in diverse areas including human-AI interaction and drug design.

Business Analysts, Researchers, and Operations Specialists. Business Analyst / Researcher / Operations Specialist. Process Improvement & Operations Management.

Are you passionate about uncovering meaningful user insights and influencing product decisions through evidence-based research? We're looking for a Senior UX Researcher to lead strategic and tactical research initiatives across our platform, helping teams better understand our customers and make inf

The University of Manchester invites applications for postgraduate research (PhD) programmes within its Faculty of Science and Engineering.

User Researcher - Public Sector. Strong commercial experience working as a User Researcher.

Hands-on experience of leading user research, using behavioural and attitudinal methods and knowing when to apply them appropriately. Experience working in multi-disciplinary, agile teams where you’ve led the user research and influenced the design of a product or service through the insights you�

As a Senior Data Science & Machine Learning Researcher, you will focus on research-led development, working across short exploratory tasks and longer-term R&D initiatives. SENIOR DATA SCIENCE AND MACHINE LEARNING RESEARCHER ESSENTIAL SKILLS. Strong background in data science and machine learning res

Searchability in the UK is seeking an experienced Vulnerability Researcher to perform deep technical research into complex software systems, identifying vulnerabilities and exploring novel attack techniques across modern platforms in Manchester.

Can you see yourself revolutionising the Agentic AI industry? We are a multi-award-winning AI and SaaS provider based in Manchester, dedicated to boosting productivity and efficiency across our global customer base spanning five continents.As an ASR Researcher, you will be the architect of how our a

Job position at BBC Research & Development. A job advert has just been released for an experienced audio researcher/professional to lead the audio research at the BBC. The position in England also includes heading up the newly formed BBC Audio Research Partnership (nHvUUv (link is external) ).

BBC Research & Development in Salford, Greater Manchester, is seeking an experienced audio researcher to lead the audio research program, heading up the BBC Audio Research Partnership. The role covers periphony, spatial audio, Ambisonics, recording, encoding, reproduction, and mixing, as well as roo

Seeking an Equalities Researcher to join the Research and Policy Department of a large UK trade union.The role is based at the Head Office in Salford Quays.

Seeking an Equalities Researcher for a trade union's Head Office in Salford Quays.

Operational Researcher Experience.

Experienced Senior User Researcher needed for a digital consultancy, focusing on leading research, influencing design, and advising clients on complex transformation programs. Role involves mentoring and guiding teams in user-centered design.

Senior User Researcher (SC Cleared) £450 per day | Outside IR35 | Remote with occasional travel | Active SC Clearance Required We're looking for an experienced User Researcher with strong GDS and User-Centred Design (UCD) expertise to join a high-performing delivery team. Responsibilities * Plan, d

We are looking for an experienced User Researcher to support the delivery of digital services within a complex Home Office environment. Strong experience as a User Researcher within digital or technology programmes.

SC Cleared User Researcher | GDS | Central Government.

Seeking an Automotive Recruitment Researcher in Stockbridge, Hampshire to support executive search and research assignments.

A Researcher (Organising) position is available at the Head Office of the Union of Shop, Distributive and Allied Workers.