Trabajos team lead en ManchesterCrear alertas

Full Job Description We are looking for a talented, passionate, and experienced General Manager for a stunning store . Our General Managers are key in implementing fantastic standards, maximizing sales, recruiting and delivering fantastic customer and team experiences every day. You will also gain relevant skills and knowledge that can lead to further progression and opportunities. • Manage daily operation of the restaurant including overseeing staff, customer service and ensuring quality of product and service. • Develop and implement strategies to maximize profitability and maintain financial goals. • Maintain inventory and order supplies as needed. • Ensure compliance with health and safety regulations and company policies. • Responsible for monitoring service and product standards to maintain the quality of the restaurant. • Ensuring the restaurant is always organized to meet the business demands, with particular attention given to service and guest satisfaction. • Overseeing all aspects of team training and recruitment • Carrying out all opening and closing procedures • Oversees food hygiene and health and safety requirements within the restaurant. If you have previous retail management experience and a passion for food and customer service, apply now! Job Types: Full-time, Permanent Salary: From £36k per year Benefits: - Monday to Sunday ( some opening and some closing shifts) - Company events - Free food - £13.00 per hour :

🚨 NEW OPENING ALERT! 🚨 We are building a NEW SUPER SQUADRA for our new opening CIRCOLO POPOLARE in MANCHESTER. We are looking for a superstar BAR SUPERVISOR on our team - are you up for the challenge? 💪🏼 Big Mamma is a French Italian restaurant group founded by Victor Lugger and Tigrane Seydoux. Over the past 8 years, we have opened the doors to 27 restaurants in Europe (France, Monaco, England, Spain, Germany, Belgium and Italy). Our mission? To share with our customers 100% homemade authentic Italian dishes in beautifully designed spaces, with big smiles! 🍝 Join our amazing team as our Bar Supervisor! 🚀 YOUR MISSION: - You will be part of a BIG MAMMA Bar team! - You will help to run day-to-day operations, including: prep, service, handover between shifts, opening and closing the bar and more! - You’ll set the standard for the rest of the team and train the new barbacks and bartenders. - You will respect health and safety standards and maintain cleanliness and organisation behind the bar. - You will spread magic and make our customers live the best moment of their day! - You will embody Big Mamma values: have a warm, smiling, professional attitude towards the customers, help your colleagues during service and demonstrate a "problem solver" attitude. 🍹 YOUR SKILLS: - Big Smile and passion for Italian food! - Great energy, proactive attitude and team spirit - Excellent customer service, communication and leadership skills - Expert knowledge of classic cocktails - Previous experience as a head bartender/bar supervisor on a busy bar - Flexible availability, including weekends and evenings 🍕 OUR OFFER: - Permanent, full-time position - £16.71 per hour + Tronc Point - 5 days working week with 2 consecutive days off - Tasty staff food served family-style - 15% Employee discount in all of our restaurants - £500 referral bonus when you refer a friend - Employee of the Month award - Open Up - free, confidential mental health and wellness support - Wagestream: Financial Well-Being platform that allows you to access your wages between paydays - Regular training & growth opportunities - Mobility across all of our venues in the UK and Europe Ti aspettiamo! 😁 BIG MAMMA is an equal opportunity employer. Qualified applicants will be considered for employment without regard to sex, gender identity, sexual orientation, colour, religion, national origin, disability, age or any other characteristic protected by law. #JoinBigMamma

E-commerce Customer Service Manager – Key Duties 1. Policy & Procedure Development 2. Designs platform-specific policies (e.g., Amazon/Ebay/TikTok Shop returns, refunds, seller-buyer disputes). 3. Implements automated workflows (e.g., chatbots, responses) for common issues like order tracking, cancellations, and returns. 4. Ensures compliance with marketplace rules (e.g., Amazon’s A-to-Z Guarantee, eBay Money Back Guarantee). 5. Team Coordination & Supervision 6. Manages remote or hybrid support teams handling emails, live chat, and social media inquiries. 7. Monitors KPIs (response time, resolution rate, CSAT) to meet marketplace performance standards. 8. Trains agents on e-commerce tools (e.g., Shopify, Zendesk, Seller Central). 9. Customer Feedback & Escalation Handling 10. Analyzes negative reviews, chargebacks, and disputes to identify trends (e.g., late shipments, counterfeit claims). 11. Works with logistics, sellers, and marketplace reps to resolve high-priority cases (e.g., lost packages, counterfeit claims). 12. Uses sentiment analysis tools to track customer satisfaction trends. 13. Cross-Functional Service Improvements 14. Collaborates with Supply Chain to reduce delivery delays (e.g., coordinating with 3PLs). 15. Advises Product Listings Team on fixing misleading descriptions or images causing returns. 16. Shares insights with Marketing to adjust promotions that lead to unrealistic customer expectations. 17. Help & Advisory Services 18. Optimizes self-service options (FAQs, automated refund systems). 19. Coordinates 24/7 multilingual support for global marketplaces. 20. Implements post-purchase engagement (e.g., follow-up emails, review solicitation). E-commerce Specific Skills ✔ Platform Expertise – Knows Amazon Seller Central, eBay Seller Hub, or TikTok Shop policies. ✔ Tech-Savvy – Familiar with CRM tools (Gorgias, Freshdesk), order management systems, and AI chatbots. ✔ Data-Driven – Uses analytics (e.g., returns rate, NPS) to drive decisions. ✔ Crisis Management – Handles viral complaints (e.g., TikTok backlash) or mass order issues (e.g., holiday delays).

🚨 NEW OPENING ALERT! 🚨 We are building a NEW SUPER SQUADRA for our new opening CIRCOLO POPOLARE in MANCHESTER. We are looking for a superstar RECEPTIONIST SUPERVISOR on our team - are you up for the challenge? 💪🏼 Big Mamma is a French Italian restaurant group founded by Victor Lugger and Tigrane Seydoux. Over the past 8 years, we have opened the doors to 27 restaurants in Europe (France, Monaco, England, Spain, Germany, Belgium and Italy). Our mission? To share with our customers 100% homemade authentic Italian dishes in beautifully designed spaces, with big smiles! 🍝 Join our amazing team as our Reception Supervisor! 🚀 YOUR MISSION: - You will be part of a BIG MAMMA floor team! - You will be the perfect example of a Big Mamma brand ambassador by giving a warm, welcoming and professional first impression to each and every guest. - You will lead the host team, ensuring that all standards are maintained, bookings are maximised and that issues and complaints are resolved or escalated as needed. - You will master our bookings system, Sevenrooms, and ensure every booking and enquiry is managed. - You will be a good problem solver, responding appropriately when bookings don’t always go to plan. - You will onboard and train the host team and assist the floor managers with the rota scheduling. - You will respect health and safety standards and maintain cleanliness and organisation across the floor. - You will spread magic and make our customers live the best moment of their day! - You will embody Big Mamma values: have a warm, smiling, professional attitude towards the customers, help your colleagues during service and demonstrate a "problem solver" attitude. ⭐ YOUR SKILLS: - Big Smile and passion for Italian food! - Great energy, proactive attitude and team spirit - Excellent customer service, leadership and communication skills - Comprehensive knowledge of the floor operations - Previous experience as a head host/hostess or reception supervisor - Previous experience and knowledge of Sevenrooms - Flexible availability, including weekends and evenings 🍕 OUR OFFER: - Permanent, full-time position - £17.21 per hour + Tronc Point - 5 days working week with 2 consecutive days off - Tasty staff food served family-style - 15% Employee discount in all of our restaurants - £500 referral bonus when you refer a friend - Employee of the Month award - Open Up - free, confidential mental health and wellness support - Wagestream: Financial Well-Being platform that allows you to access your wages between paydays - Regular training & growth opportunities - Mobility across all of our venues in the UK and Europe Ti aspettiamo! 😁 BIG MAMMA is an equal opportunity employer. Qualified applicants will be considered for employment without regard to sex, gender identity, sexual orientation, colour, religion, national origin, disability, age or any other characteristic protected by law. #JoinBigMamma

A Shop Supervisor in a retail business plays a critical role in ensuring the smooth operation of the store, maintaining high levels of customer satisfaction, and managing the team effectively. The duties and responsibilities are tailored to the fast-paced and customer-focused nature of the grocery industry. Here’s a detailed breakdown of duties which we required for the job.: ** 1. Team Management** Supervise and lead store staff, including cashiers, stock clerks, and customer service representatives. Assign tasks, set schedules, and ensure adequate staffing during peak hours. Train new employees on store policies, procedures, and customer service standards. Monitor employee performance and provide feedback or coaching as needed. Foster a positive and productive work environment. ** 2. Customer Service** Ensure customers receive prompt, friendly, and efficient service. Address customer complaints, inquiries, and issues in a professional manner. Monitor customer feedback and implement improvements to enhance the shopping experience. Maintain a clean, organized, and welcoming store environment. ** 3. Inventory Management** Oversee stock levels and ensure shelves are well-stocked and organized. Coordinate with suppliers and vendors for timely delivery of groceries. Conduct regular inventory checks to prevent overstocking or stockouts. Manage perishable items (e.g., fruits, vegetables, dairy) to minimize waste and ensure freshness. Implement inventory control systems to track stock accurately. ** 4. Store Operations** Ensure the store operates efficiently and complies with company policies and procedures. Oversee the opening and closing procedures of the store. Monitor cash registers, handle cash discrepancies, and ensure accurate transactions. Maintain store cleanliness, including aisles, checkout areas, and storage spaces. Ensure compliance with health and safety regulations (e.g., food safety standards). ** 5. Sales and Promotions** Implement promotional campaigns and ensure displays are attractive and well-stocked. Monitor the effectiveness of promotions and provide feedback to management. Upsell products and encourage customers to take advantage of deals. Analyze sales data to identify trends and opportunities for growth. ** 6. Quality Control** Inspect incoming goods to ensure they meet quality and freshness standards. Remove expired or damaged products from shelves promptly. Ensure proper storage of perishable and non-perishable items to maintain quality. ** 7. Financial Management** Monitor daily sales and cash flow. Prepare and submit sales reports to management. Identify opportunities to reduce costs and improve profitability. Manage budgets for staffing, inventory, and store operations. ** 8. Health and Safety Compliance** Ensure the store complies with food safety regulations and hygiene standards. Train staff on proper handling and storage of groceries. Conduct regular safety inspections and address potential hazards. Maintain proper documentation for health and safety audits. ** 9. Vendor and Supplier Coordination** Build and maintain strong relationships with suppliers and vendors. Negotiate pricing and terms to ensure cost-effectiveness. Resolve any issues related to deliveries, quality, or pricing. ** 10. Problem-Solving** Address operational challenges, such as equipment malfunctions or staffing shortages. Handle customer complaints and resolve conflicts effectively. Develop contingency plans for unexpected situations (e.g., power outages, supply chain disruptions). ** 11. Reporting and Analysis** Generate reports on sales, inventory levels, and customer feedback. Analyze data to identify trends, inefficiencies, and areas for improvement. Provide recommendations to management for optimizing store performance. ** 12. Communication and Collaboration** Act as a liaison between staff and upper management. Communicate store goals, policies, and updates to the team. Collaborate with other departments (e.g., marketing, logistics) to ensure alignment. ** Key Skills and Qualities** Strong leadership and team management skills. Excellent communication and interpersonal abilities. Attention to detail and organizational skills. Knowledge of grocery products, inventory management, and food safety standards. Ability to work in a fast-paced environment and handle multiple tasks. Customer-focused mindset with a problem-solving attitude. By effectively managing these responsibilities, a Shop Supervisor ensures the grocery store operates efficiently, delivers exceptional customer service, and achieves its sales and operational goals.

🚨 NEW OPENING ALERT! 🚨 We are building a NEW SUPER SQUADRA for our new opening CIRCOLO POPOLARE in MANCHESTER. We are looking for a superstar 1st PIZZAIOLO on our team - are you up for the challenge? 💪🏼 Big Mamma is a French Italian restaurant group founded by Victor Lugger and Tigrane Seydoux. Over the past 8 years, we have opened the doors to 27 restaurants in Europe (France, Monaco, England, Spain, Germany, Belgium and Italy). Our mission? To share with our customers 100% homemade authentic Italian dishes in beautifully designed spaces, with big smiles! 🍝 Join our amazing team as our 1st Pizzaiolo! 🚀 YOUR MISSION: - You will be part of a BIG MAMMA kitchen team! - You will be leading the pizzeria section, making our Neapolitan pizza from scratch - everything from the authentic dough to the finishing touches. - You will be onboarding and training new chefs, coaching and supporting your team, working closely with kitchen management and ensuring the pizzeria section is organised perfectly. - You will respect health & safety standards and maintain cleanliness and organisation in the kitchen. - You will spread magic and make our customers live the best moment of their day! - You will embody Big Mamma values: have a warm, smiling, professional attitude towards the customers, help your colleagues during service and demonstrate a "problem solver" attitude. 👨🏼‍🍳 YOUR SKILLS: - Big Smile and passion for Italian food! - Great energy, proactive attitude and team spirit - Excellent teamwork and communication skills - Previous experience as a Head Pizza Chef / 1st Pizzaiolo - Expert knowledge of Neapolitan pizza - Previous experience in a restaurant environment - Flexible availability, including weekends and evenings 🍕OUR OFFER: - Permanent, full-time position - £18.21 per hour + Tronc Point - 5 days working week with 2 consecutive days off - Tasty staff food served family style - 15% Employee discount in all of our restaurants - £500 referral bonus when you refer a friend - Employee of the Month award - Open Up - free, confidential mental health and wellness support - Wagestream: Financial Well-Being platform that allows you to access your wages between paydays - Regular training & growth opportunities - Mobility across all of our venues in the UK and Europe Ti aspettiamo! 😁 BIG MAMMA is an equal opportunity employer. Qualified applicants will be considered for employment without regard to sex, gender identity, sexual orientation, colour, religion, national origin, disability, age or any other characteristic protected by law. #JoinBigMamma

Sales Development Representative (SDR) – B2B Business Services 📍 Location: Remote (UK-Based) 💰 Salary: Competitive Base + Uncapped Commission ⏳ Job Type: Full-Time About Us Direct Company Acquisitions specializes in helping distressed business owners find solutions to financial difficulties. We assist companies facing insolvency, cash flow problems, or significant debt by providing tailored rescue strategies. As we expand, we’re looking for highly motivated Sales Development Representatives (SDRs) to join our team and help business owners navigate tough financial situations. If you have a hunter mentality, strong communication skills, and thrive in a fast-paced sales environment*l, this role is for you. What You’ll Do: - Outbound Calling: Engage with business owners who have expressed interest in our services (no cold calling). - Qualify Leads: Identify urgent cases and determine their suitability for our solutions. - Consultative Selling: Understand business owners' challenges and present how we can help. - Follow-Ups: Maintain consistent contact with leads through calls, emails, and SMS. - CRM Management: Log interactions and track progress through our sales pipeline. - Work Closely with Closers: Book qualified appointments for senior consultants to finalize deals. What We’re Looking For: ✔ Sales Experience: 1+ years in SDR, telesales, or a similar role (B2B experience preferred). ✔ Resilience & Drive: Ability to handle objections and push deals forward. ✔ Strong Communicator: Confident, persuasive, and empathetic when speaking with distressed business owners. ✔ Process-Driven: Can follow structured sales scripts while thinking on your feet. ✔ Fast Learner: Adaptable and eager to refine sales techniques. ✔ Tech-Savvy: Experience with CRMs, dialers, and sales tools is a plus. What We Offer: ✅ Competitive Base Salary + Uncapped Commission** (OTE £85K+) ✅ High-Quality Leads (No cold calling – only warm leads from our marketing) ✅ Ongoing Sales Training & Coaching ✅ Clear Career Progression Path to Senior Sales Roles ✅ Remote Work Flexibility How to Apply If you’re ready to make an impact and earn great commission, apply now! Send your CV and a short cover letter explaining why you’re a great fit. We’re hiring immediately, so don’t wait—take the next step in your sales career today!

Big Mamma is a French Italian restaurant group founded by Victor Lugger and Tigrane Seydoux. Over the past 8 years, we have opened the doors to 27 restaurants in Europe (France, Monaco, England, Spain, Germany, Belgium and Italy). Our mission? To share with our customers 100% homemade authentic Italian dishes in beautifully designed spaces, with big smiles! Join our amazing team as our Pastry Chef de Partie. YOUR MISSION: - You will be part of a BIG MAMMA kitchen team! - You will be working in the pastry section to prepare our delicious desserts from scratch, from giant lemon pie to homemade gelato. - You will be onboarding and training new chefs, coaching and supporting your team, working closely with kitchen management and ensuring the pastry section is run perfectly. - You will uphold health \& safety standards and maintain cleanliness and organisation in the kitchen. - You will spread magic and make our customers live the best moment of their day! - You will embody Big Mamma values: have a warm, smiling, professional attitude towards the customers, help your colleagues during service and demonstrate a "problem solver" attitude. YOUR SKILLS: - Big Smile and passion for Italian food! - Great energy, proactive attitude and team spirit - Excellent teamwork, leadership and communication skills - Expert knowledge of Italian desserts and pastry techniques - Previous experience leading a Pastry team in a restaurant environment - Flexible availability, including weekends and evenings OUR OFFER: - Permanent, full-time position - £16.71 per hour + Tronc Point - 5 days working week with 2 consecutive days off - Tasty staff food served family style - 15% Employee discount in all of our restaurants - £500 referral bonus when you refer a friend - Employee of the Month award - Open Up - free, confidential mental health and wellness support - Wagestream: Financial Well-Being platform that allows you to access your wages between paydays - Regular training \& growth opportunities - Mobility across all of our venues in the UK and Europe Ti aspettiamo! BIG MAMMA is an equal opportunity employer. Qualified applicants will be considered for employment without regard to sex, gender identity, sexual orientation, colour, religion, national origin, disability, age or any other characteristic protected by law. #JoinBigMamma $16.71 / hour

About Us: At Haadi Traders Ltd we’re passionate about delivering exceptional customer experiences and curating high-quality products. As a growing retail brand, we value innovation, teamwork, and a customer-first mindset. Join us in shaping the future of retail! Position Overview: We seek a dynamic Retail Manager to lead daily operations, inspire our team, and drive sales growth. You’ll ensure seamless store functioning, uphold brand standards, and foster a welcoming environment for customers and staff. Key Responsibilities: · Team Leadership: o Recruit, train, and mentor staff. o Schedule shifts, conduct reviews, and cultivate a positive culture. · Sales & Performance: o Develop strategies to meet/exceed sales targets. o Analyze KPIs and implement improvement plans. · Customer Experience: o Resolve issues promptly and ensure top-tier service. o Gather feedback to enhance satisfaction. · Inventory & Visual Merchandising: o Manage stock levels, conduct audits, and reduce shrinkage. o Design eye-catching displays aligned with brand guidelines. · Operations: o Ensure compliance with safety/policies and optimize workflows. o Maintain store presentation and equipment. Requirements: · Bachelor’s degree in Business or 3-5 years of retail management experience. · Proven leadership, sales, and customer service skills. · Strong organizational, tech, and communication abilities. · Flexibility to work weekends/holidays. Preferred Qualifications: · Experience in [specific industry, e.g., fashion, electronics]. · Visual merchandising expertise. · Proficiency in inventory software (e.g., Light speed). What We Offer: · Competitive salary + performance bonuses. · Health insurance, retirement plans, and paid time off. · Employee discounts and professional development opportunities. How to Apply: Submit your resume and a cover letter explaining your fit to Use “Retail Manager Application – your name as the subject.