Head of Spa - Soho Farmhouse
hace 1 día
Oxford
This is a senior leadership role responsible for overseeing all aspects of spa operations, including member experience, team leadership, retail performance, treatment utilisation, and financial results. You will lead a talented team of therapists, receptionists, and spa leaders, creating a culture that delivers outstanding service, operational excellence, and sustainable business growth. We’re looking for a commercially minded leader who thrives in a fast-paced hospitality environment. Whether your background is luxury spa, premium hospitality, retail, wellness, or guest experience, you’ll have a proven track record of leading teams, driving revenue, and creating exceptional customer experiences. • Weekly Pay, • Clothing Allowance, • Every House Membership, • 50% off Food & Drink, 7 days a week, • Staff Room Rate; Any Bedroom, Any House, $100 a night, • Private Health and Dental Care, • Life Assurance, • Day off on your birthday, • Up to 50% Staff Discount on Cowshed & Soho Home, • In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice., • Free Counselling Sessions, • Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate., • Continuous training to develop yourself personally and professionally, • Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career • Lead and inspire a high-performing spa team, creating a culture of excellence, accountability, and exceptional service., • Drive the overall commercial performance of the spa, delivering revenue, profitability, and retail sales targets., • Maximise treatment room utilisation, therapist productivity, and member engagement across all wellness offerings., • Oversee the day-to-day operation of the spa, ensuring a seamless and luxury experience for every member and guest., • Manage departmental budgets, forecasts, and KPIs, using data and insights to drive business decisions., • Develop and coach team members through regular performance conversations, training, and succession planning., • Collaborate with Membership, Events, Marketing, and operational teams to create engaging wellness experiences and initiatives., • Champion retail performance through effective merchandising, product knowledge, and team development., • Continuously review and improve operational processes, ensuring consistency, efficiency, and alignment with Soho House standards., • Act as the senior point of contact for member feedback, ensuring concerns are resolved professionally while identifying opportunities to enhance the overall experience., • Experience leading a luxury spa, wellness, hospitality, retail, or customer-focused operation., • A proven track record of managing large teams and delivering commercial results., • Strong financial and operational management experience, including budgets, forecasting, and KPI ownership., • Exceptional leadership and communication skills with the ability to motivate and develop teams., • Passion for hospitality, wellness, and creating memorable member experiences., • A hands‑on leader who enjoys being visible within the operation and leading from the front. #J-18808-Ljbffr