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Funeral Service Operative Level Three

hace 8 horas

Redruth

Position: Funeral Service OperativeBe one of the first applicants, read the complete overview of the role below, then send your application for consideration.- Level 3 Location: Bernard Williams and Son Funeral Director, Cornwall Job Type: Permanent, 38.33 Hours per week Salary: £28,003 per annum (£14.05 per hour) Were looking for a compassionate and reliable individual to join our team at Bernard Williams and Son as a Level 3 Funeral Service Operative.This role offers the chance to support families at one of lifes most sensitive moments, playing a key part in delivering respectful, meaningful services that truly make a difference.Why This Role Matters At Dignity, we believe that every farewell should be handled with compassion, dignity, and care.Your role will ensure that families feel supported, respected, and reassured every step of the way.The Role Youll support every stage of the funeral process- from preparing vehicles and venues to assisting with ceremonial duties and family interactions.This is a physically active, hands-on role that requires empathy, reliability, and a calm, respectful presence.As a representative of both your local branch and the wider Dignity Group, youll help maintain our trusted presence in the community.Youll support your team through training and mentoring, stay up to date with all training requirements for the role and actively be the main point of contact for all Funeral Service Operatives within your branch and team.Conducting regular one to ones, team meetings and supporting the Funeral Director within your branch.Key Responsibilities: Support the Care Centre Managers and lead with diary coordination Oversee the training and mentoring of the Level 1 and Level 2 Funeral Service Operatives in your team Carry out one to ones with the Funeral Service Operatives within your team, ensuring consistency and all training and development needs are met Participate in an out-of-hours on-call rota (including nights/weekends) to support families including, taking first calls and lead on inter cares.Complete Garage orders to support operational efficiency and able to lead back of house, including service delivery Support the Funeral Director in delivering a seamless service and ceremonial work Manage the rotas and staffing to ensure cost of funeral delivery is managed and overtime and casual staff usage is in line with the business requirements Prepare the deceased (washing, dressing, presentation) in accordance with family, religious, or cultural wishes About You Were looking for someone who: Confident in overseeing team training, mentoring and conducting regular 121s Has experience within a Team Leader or shift management role Demonstrates empathy, professionalism, and composure under pressure Has a respectful, caring approach when supporting both colleagues and families Is physically capable of manual handling tasks, including lifting and carrying Is comfortable working in direct contact with the deceased in a variety of conditions Is reliable, flexible, and able to work outside standard hours when needed Takes pride in presenting themselves in a professional and dignified manner Holds a Full UK Driving Licence (essential) No previous funeral experience is necessary, however experience within a management role is essential- Full training will be provided in line with Dignitys training and induction program.What We Offer A fulfilling and meaningful role supporting families in your community Full training and personal development opportunities 30- 33 days annual leave, inclusive of bank holidays Uniform and all necessary equipment provided Company pension and life assurance Access to an employee assistance programme for wellbeing support Annual company bonus We wouldnt be able to provide this essential service without the dedication of our people.If youd like to join a compassionate team committed to delivering the highest standards of care- wed love to hear from you.What are the next steps? To join us in this role, simply hit the apply button to submit your application and a member of our Talent Acquisition Team will be in touch! About Us We are Dignity, one of the UKs oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria.From launching the UKs first funeral plan to helping shape modern regulation, we have led the way in supporting families with care, compassion, and professionalism.Now we are building the UKs leading end of life company.As part of the Dignity Group, we also operate Farewill, the countrys largest will writer and one of the UKs top probate providers, giving families support not just at the funeral, but before and after as well.Today we are over 4,000 people across the UK, all driven by the same goal: to care for families with compassion and make the UK a world leader in end of life care.Here to help, whenever you need.FCA Statement Were regulated by the FCA, so some roles may be subject to background checks Equality, Diversity and Inclusion Statement We know that diverse teams make better decisions, build better products, and create a better place to work.Whoever you are, wherever youre from, and whatever your life looks like, wed love to hear from you.And if theres anything you need to make the process more accessible, please let us know Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable. xjlbheb We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.d02fcfcb-6df4-40ee-95cf-3eb059ce3173

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