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Associate Team Leader - Brooklyn Workforce1 Career Center

Management

6 hours ago63 views

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.


We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.


At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.


A Typical Day…


Joining us as an Associate Team Leader, you’ll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. You’ll begin working a flexible part-time schedule in late fall as you ramp up for the busy tax season and transition to a full-time schedule from January through April.


What you’ll bring to the team:


  • Support the Multi-Unit Team Leader, serving as an onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
  • Execute and hold all tax office associates accountable to the client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates

Your Expertise

  • Prior experience working in customer service or similar role
  • Strong organizational skills and ability to plan and manage day-to-day office operations
  • Customer-centric mindset and strong communication skills
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • · Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
  • · High school diploma / equivalent or higher
  • Experience supervising or managing people
  • History of delivering outstanding customer experiences

Why Work for Us


At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.


  • Employee Assistance Program with Health Advocate.
  • Wellbeing program, Better You, to help you build healthy habits.
  • Neurodiversity and caregiver support available to you and your family.
  • Various discounts on everyday items and services.
  • Benefits with additional eligibility requirements: Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.
  • Experience
    Required
  • Languages
    English – Advanced
  • Employment
    Part-time
  • Salary
    $18 hourly
  • Starting time
    Immediate start!

pin icon9 Bond Street, Downtown Brooklyn, Brooklyn, 11201, New York

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Supervisor ManagerNew York

Recruitment • 51-250 Employees

Hiring on JOB TODAY since February, 2025

Brooklyn Workforce1 has multiple with Hospitality, Finance, Administration, Health Care, Social Services, and More! We hold daily pre-screening events at 9 Bond St BK along with employer interviews on site weekly. See you Soon

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Sean K.Active 4 hours ago
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