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Job Description Position Title Rate of Pay Director of Facilities $120,000 per year Department Work Location Facilities 100% Onsite at NYSCI Reports to Work Schedule SVP, Operations Tuesday – Saturday (8:30 AM – 5:00 PM) FLSA Status Position Classification Exempt Full-Time Salaried, Regular, Management ABOUT NEW YORK HALL OF SCIENCE Since its founding at the 1964-65 New York World’s Fair, the New York Hall of Science (NYSCI) has inspired millions of people — children, teachers, and families — by offering innovative, participatory ways to learn and encouraging people to explore their curiosity and nurture their creativity. Located in Queens, the most ethnically diverse county in the country, NYSCI welcomes 400,000 visitors each year and serves thousands more through outreach in schools, teacher professional development and participation in a variety of public events and research initiatives. NYSCI is a leader in the science museum field, recognized for its highly regarded exhibitions, programs, and products, all of which are informed by our inclusive, research-derived approach to STEM learning and engagement called Design, Make, Play. The defining characteristics of Design, Make, Play — open-ended exploration, imaginative learning, personal relevance, deep engagement, and delight — are the ingredients that invite broad participation in STEM and make engagement and learning irresistible. Through this transformative model for STEM exploration, NYSCI engages a broad community of learners in STEM by fostering the excitement of self-directed exploration and tapping into the joy of learning intrinsic in young people’s play. NYSCI has approximately 87 full-time and over 103 part-time and casual staff members. POSITION OVERVIEW New York Hall of Science (NYSCI) seeks an experienced Director of Facilities to ensure smooth day to day building operations and service excellence. Reporting to the SVP of Operations, and working dynamically across departments and organizational units, the Director will oversee all aspects of Facilities, Maintenance and Security, providing supervision and mentorship to a team of Building Maintenance, Custodial and Security professionals, create and implement best in class standard operating procedures, and emergency/safety plans, and help to ensure the overall vitality and safety of NYSCI campus and grounds. The Director will be an experienced building operator with a track record in cultural and/or educational institutions, with expertise in management systems, building trades, construction project management, maintenance standards, and security and safety protocols, including Fire Life Safety. The Director also manages a portfolio of vendor relationships and serves as the main point of contact with external contractors and service providers (e.g. HVAC, Electrical, Plumbing, Elevator, Grounds, etc.). Successful candidates will also demonstrate exceptional team leadership abilities, project management and relationship building skills, with an emphasis on collaboration and working across departments. PRINCIPAL RESPONSIBILITIES Building Operations • Ensure operational excellence as related to best-in-class of Museum facility and security services, • Assure departmental organization and systems reliably sustain facility operations, in full compliance with all regulatory and safety standards, • Ensure the Facilities department is effectively structured to best serve Museum needs, ensure safety and security, and meet operational financial objectives, • Ensure all HVAC, MEP, fire/life-safety and building control systems are fully functioning, compliant and properly maintained, • Oversee all routine maintenance and repair work throughout Museum facilities, including regularly evaluating systems, identifying needs, and scheduling and supervising work, • Manage and troubleshoot issues related to the building including preparing preventative maintenance contracts, supervising vendors and contractors across multiple trades, communicating necessary maintenance to relevant Museum staff, • Create, monitor, and adhere to budgets and schedules for all facility services and capital projects, • Review and submit invoicing for Facilities and Security Departments, • Provide oversight on all projects related to the building facilities operations and security including leading project meetings., • Determine and assess scope of project and function as the primary communication point between all parties internally and externally, • Develop and implement policies and standardized operating procedures, including Emergency Preparedness, and Disaster Management Procedures, • Personally oversee the Facilities and Security response to any potential disasters and/or emergencies, • Direct and control construction projects to ensure completion according to plans, specifications, schedules, budgets, and contractual commitments., • Ensure compliance with all requisite regulations concerning employee and public health and safety as well as building codes., • Keep current with security protocols, manage relationships and training with security vendors, and ensure good customer service from security and facilities staff., • Coordinate with any federal, state and local agencies governing the facilities operation., • Ensure compliance with all human resource and workplace standards for department employees., • Coordinate building activities with on-site Cafe and ensure compliance with operating agreement, • Support programming by providing adequate facility staffing and ensuring facility condition requirements are met, • Assist with event planning and logistics by participating in regular events and production meetings, • Coordinate with multiple departments to plan and organize operational event needs ensuring setup is complete by the predetermined time, • Schedule and assist with event vendor needs including loading dock, electrical, potable water, etc., • Work with program areas during events regarding, ingress/egress and ADA compliance, and related security, back-of-house activities and preparing, filing and maintaining temporary security and custodial needs, • Collaborate and take the lead with Visitor Experience and Exhibit Experience to ensure that all emergency preparedness roles, manuals and trainings are up to date, • Manage the Facilities, Maintenance and Security staff, including daily, weekly/bi-weekly check ins with direct reports and entire team, performance management and development, • Create schedules for the Security, Facilities and Maintenance staff, to facilitate programming and special events needs, • Implement and steward an ongoing training and credentialing program for Facilities, Custodial and Security Staff, • Serve as a knowledge holder for time and attendance policies under the Collective Bargaining Agreement, • Other related duties, and responsibilities, as assignedQUALIFICATIONS, • Bachelor’s Degree in Business Administration, Operations Management, Information Management, Engineering, a related field, and/or its work experience equivalent, • 7+ years of senior management experience in facilities management, building operations preferably in a cultural institution, university, or public-facing organization with high visitation, • Demonstrated ability to effectively project manage multiple streams of work (construction, renovation, maintenance), • Knowledge of Federal, State, and Local compliance and safety standards, and industry best practices, • Proven track record of excellence in leadership with the ability to build motivation and teamwork in direct reports, • Experience with building management systems, • Prior experience managing a unionized workforce, • Experience developing specifications for contracted facilities projects, preventative maintenance and vendor management, • Expertise and training in security management and equipmentREQUIREMENTS, • Exceptional project management, organization, and prioritization skills, • Excellent written and interpersonal communication skills, • Ability to effectively delegate tasks and responsibilities across multiple work units, • Ability to developing and performing scheduled preventive maintenance schedule, • Proficiency with repair tools and techniques, hands on skills with installation, repair, and maintenance, • Advanced understanding of building trades and mechanics including HVAC and other building systems (plumbing is a plus), • Keen attention to detail and efficient problem-solving skillsPHYSICAL REQUIREMENTS, • Must be able to perform tasks that involve repetitive motions, such as typing, reaching, and handling various materials, • Requires the ability to stand, walk, and move throughout the facility for extended periods, • Must be capable of lifting and carrying objects weighing up to 25 pounds regularly, and occasionally up to 50 pounds with assistance, • Ability to work in various environments, including areas with temperature fluctuations, confined spaces, and heights, • Certified Facilities Manager (CFM), • F89/T89 Fire and Life Safety Director (preferred), • S-95 Supervision of Fire Alarm Systems Certification (preferred), • OSHA Certification, • Bilingual and Multilingual candidates are strongly encouraged to apply BENEFITS NYSCI strives to be an inclusive and equitable place to work. We work to foster multiple voices and perspectives, empower staff as problem solvers, and support professional growth for all. The New York Hall of Science also offers generous benefits and perks for all regular full-time employees. These currently include: • • Health, dental, and vision insurance options, • • Flexible spending accounts for healthcare, dependent care and commuter benefits, • • Pension plan and 401k plan, • • Free life insurance coverage, • • Paid vacation and sick leave, • • 13 paid holidays off, • • Flexible work schedules, • • Employee Assistance Program, • • Free onsite parking HOW TO APPLY Please upload your resume through our online careers portal. Please note that while careful consideration will be given to each submission, the Museum will only be able to contact those applicants whose knowledge, skills, and work experience best fit the requirements of the position. INTERVIEW & HIRING PROCESS • Introductory Interview (Phone Interview), • Virtual panel interview, • Final interview with on-site walkthrough No phone calls or faxes please. The New York Hall of Science is an equal-opportunity employer committed to fostering an innovative environment with the best employees. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, military service, marital status, or any other protected status in accordance with applicable law. We support a drug-free workplace. If there are preparations, we can make to help ensure you have a comfortable and positive interview experience, please let us know. We recognize that it is highly unlikely that an applicant meets 100% of the qualifications for a given role. Therefore, if much of this job description describes you, then you are highly encouraged to apply for this role.

The New York Hilton Midtown is looking for a temporary Elevator Operator to join our team. It's all about location in NYC and New York Hilton Midtown places you right in the heart of the action.

Job Description Nine Orchard Hotel Guest Service Agent/Concierge DEPARTMENT: Front Office REPORTS TO: Director of Front Office SUMMARY The Guest Service Agent/Concierge is responsible for checking guests in and out, running daily reports, handling guest transactions, maintaining a bank, and answering guest inquiries. They must ensure that the front desk guest experience is quick and efficient for all guests and visitors. CORE FOCUS & ESSENTIAL RESPONSIBILITIES Qualified candidates must be able to complete the following responsibilities satisfactorily. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Complete the registration process in accordance with Nine Orchard’s check-in standards: greet guests, confirm the length of stay and room type, obtain contact information and payment, and offer general hotel information before directing guests to the elevator., • Close guest accounts at time of check out according to Nine Orchard’s Check out Standards: greet guests at check out, confirm and collect payment, and request feedback regarding stay. Update guest’s profile to ensure the best possible service for future stays., • Greet guests with an open and warm persona, either on the phone or in person. Use a positive and clear speaking voice, receive/deliver on all guest requests in a timely manner, provide accurate information such as outlet hours and hotel functions, and offer basic concierge services., • Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers’ checks and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the property management system. Individuals are capable of moving assigned cash from the storage vault to the drawer at the front desk and back., • Work with various departments to ensure guests receive the best possible service. Duties may include working with Housekeeping for all guest requests and room status updates, Engineering for all guest requests and building issues, Sales for all guest inquiries, group business, and daily site visits, and reservations for all reservation inquiries, changes and billing issues., • Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems. Remain calm and alert, especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion., • Perform various duties of guest service agent, Reservations Agent, concierge, and Telephone operator in a friendly and courteous manner to ensure guest satisfaction and service recovery., • Provides information regarding the area, including directions, attractions, shopping, nightlife, or recreational opportunities., • Tracking network of contacts, service providers, and business in the neighborhood that can service guests' needs. SUPPORTING FUNCTIONS In addition to the core focus & responsibilities, the candidate is expected to complete the following duties: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Follow up on outstanding operational and guest (internal & external) issues., • Monitor guest feedback and adjust accordingly., • Inspecting lobby areas and hotel entrances for cleanliness and maintenance, reporting deficiencies to appropriate departments, and ensuring timely completion., • Develops and maintains service relationships to fulfill the needs of patrons, customers, guests, or employees., • Provides a variety of business services such as shipping packages and assisting with printing needs., • Receives and tracks any guest deliveries. ESSENTIAL QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Ability to satisfactorily communicate in verbal and written English with guests, management, and co-workers to their understanding., • Prioritize and organize work assignments, and have timely follow-up and execution., • Have superb time management skills., • Maintain complete knowledge of all hotel services/features and hours of operation., • Other languages, mathematical, and reasoning abilities as outlined below., • Ability to comply with physical demands as outlined below., • Technologically sound with Microsoft Office applications., • Ability to compute basic mathematical calculations., • A flexible schedule is required, which could include weekends and holidays. REQUIRED EDUCATION and/or EXPERIENCE Individuals should be a High School Graduate and/or have any combination of experience that provides the required knowledge, skills, and ability to effectively fulfill the requirements of this job description. Bachelor’s degree preferred. Previous experience in a hotel setting is preferred. LANGUAGE, MATHEMATICAL, and REASONING ABILITIES Candidate must meet the following cognitive abilities: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Ability to understand guests’ service needs & requests., • Ability to acknowledge guests’ requests in a polite manner., • Ability to clearly communicate in verbal and written English (additional foreign languages are encouraged and preferred)., • Ability to apply logical thinking and understanding to carry out written and oral instructions., • Ability to address and solve problems involving guest and operational issues., • Ability to compute basic mathematical calculations. PHYSICAL DEMANDS / WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. The typical environment is an office atmosphere with ambient room temperatures, lighting, and common office equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Sit, walk, and stand continuously., • Lift / carry 10lbs (frequently) and 25lbs (occasionally), • Bend, squat, crawl, and reach above shoulder level., • Use dominant hand coordination for simple grasping, pushing/pulling, and fine manipulation. We are an equal-opportunity employer committed to a diverse work environment.