Contact Center Agent (Chinese Speaking)

Customer Service

19 March 202582 views

Manage large amounts of inbound and outbound calls in a timely manner
Follow communication "scripts" when handling different topics
Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Requirements


Candidate must be flexible with the shift due to operational needs
Must speak Chinese, both Mandarin and Cantonese preferred
Previous experience in a customer support role
Track record of over-achieving quota
Strong phone and verbal communication skills along with active listening
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
High School degree
Benefits
Competitive Health Benefits including Medical, Vision, Dental and Life Insurance
401k retirement plan with a 6% corporate match
Paid Time Off
Paid Holidays
Salary: $16.5 - $18/hour
  • Experience
    Required
  • Languages
    English – Beginner
  • Employment
    Full-time
  • Salary
    $16.5 – $18 hourly
  • Benefits

pin icon202 Canal Street, Manhattan, 10013, New York

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Customer ServiceNew York

Healthcare • 51-250 Employees

Hiring on JOB TODAY since March, 2025

CAIPA MSO is a management service organization in which we service over 1,200 providers in the Greater New York City area. Our mission is to alleviate our provider’s administrative tasks so that they may focus on patient care. The mission

Sharon Ng avatar icon
Sharon NgActive 12 days ago
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