30-10 41st Avenue, Long Island City, Queens, 11101, New York
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We are a luxury live entertainment company specializing in elegant string performances for weddings, corporate events, and upscale private gatherings. We are seeking a proactive, personable Appointment Setter to help us connect with potential clients and book consultations. Responsibilities: • Reach out to warm leads via email, phone, and social media • Qualify prospective clients and schedule appointments for our sales team • Maintain accurate records in our CRM • Follow up with leads in a timely and professional manner • Collaborate with the team to improve outreach strategies Qualifications: • Excellent communication skills (written and verbal) • Organized and detail-oriented • Comfortable with outreach and following scripts • Previous experience in sales or appointment setting a plus • Passion or interest in music/events is a bonus! Compensation: Pay per call
Manage large amounts of inbound and outbound calls in a timely manner Follow communication "scripts" when handling different topics Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Requirements Candidate must be flexible with the shift due to operational needs Must speak Chinese, both Mandarin and Cantonese preferred Previous experience in a customer support role Track record of over-achieving quota Strong phone and verbal communication skills along with active listening Customer focus and adaptability to different personality types Ability to multi-task, set priorities and manage time effectively High School degree Benefits Competitive Health Benefits including Medical, Vision, Dental and Life Insurance 401k retirement plan with a 6% corporate match Paid Time Off Paid Holidays Salary: $16.5 - $18/hour