Customer Service and Brand Representative (CSR)

About Us: All Attractions City Tours is one of the leading tour providers in the city, offering visitors unforgettable sightseeing experiences, from iconic landmarks to immersive cruises. We pride ourselves on providing exceptional service and creating seamless, memorable adventures for all our guests. Position Overview: We are looking for a dedicated and detail-oriented Customer Service Representative to join our guest support team. This role is focused on handling customer disputes, addressing inquiries, resolving issues, and ensuring an outstanding customer experience throughout their journey with us. ** Responsibilities:** - Handle customer inquiries, complaints, and disputes via phone, email, text, and in person. - Investigate and resolve billing issues, chargebacks, and refund requests with professionalism and accuracy. - Document customer concerns and resolutions clearly in our internal systems. - Provide timely updates to customers regarding ticketing issues, schedule changes, and policies. - Collaborate with sales agents, management, and operations to ensure alignment on guest resolutions. - Educate customers on our tour offerings, schedules, and booking processes. - Assist with pre- and post-tour support, helping guests navigate any questions or concerns. - Maintain a calm, empathetic, and solution-focused approach even in high-stress situations. ** Qualifications:** - Previous customer service experience (tourism or hospitality industry a plus) - Strong conflict resolution and problem-solving skills - Excellent verbal and written communication - Ability to multitask and stay organized in a fast-paced environment - Professional, positive, and patient demeanor - Basic knowledge of platforms like Square, PayPal, or similar payment processors is a plus - ** Benefits:** - Flexible schedule options - Opportunity to grow within a dynamic tourism company - Supportive team culture - Discounts on tour experiences

Customer Service Representative Job Responsibilities: Serves customers by providing product and service information and resolving product and service problems. Attracts potential customers by answering product and service questions and suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed. [Work Hours & Benefits] The working hours are flexible, and you can opt to work from any location of your choice while working online and from home. The business will supply you with all the tools you need, including a computer, to operate from home. Guaranteed are enough instruction and fairly compensated training hours. During regular business hours, the salary is $39.00 per hour, and the training costs $30. You can work a maximum of 45 hours per week for full-time employment and 20 hours per week for part-time employment. Customer Service Representative Qualifications / Skills: Customer service Product knowledge Market knowledge Quality focus Problem solving Documentation skills Phone skills Listening Resolving conflict Analyzing information Multi-tasking Education, Experience, and Licensing Requirements.

We are now hiring Customer Service representatives, receptionist and Branch Managers. Location: New York City, Manhattan You must be 18 and over to apply for this position and to begin training. Training is paid. A minor probationary period will apply before permanent schedule is distributed. Hours: Monday - Friday 6:00AM - 10:00AM 10:00AM - 5:00PM 5:00AM - 10:00PM Or - Saturday - Sunday 10:00AM - 2:00PM 2:00PM - 7:00PM Position will require for you to deal with a high volume of incoming and outgoing phone calls, bookings and reservation. All in office amenities and supplies will be provided. Professional attire is required at all times. Apply now! All applicants will be considered.

We are looking for a friendly, proactive, and organized Customer Care Specialist to join our team. You will be the first point of contact for our customers and play a critical role in delivering an outstanding experience.

Our remote customer service job involves handling customer inquiries and requests remotely, typically via email, or chat. Responsibilities include resolving issues, providing accurate information, and ensuring customer satisfaction. This role requires strong communication skills, problem-solving abilities, and the capacity to manage a high volume of interactions while maintaining professionalism and empathy.

Welcome to Mawa, a Christian-based social media company. We are currently seeking a Customer Service Representative to assist us in bringing more users to Mawa. Role of a Customer Service Representative Open Position: The Customer Service Representative (CSR) plays a crucial role in connecting the company with its customers. This individual is responsible for providing detailed information about our products and services, addressing inquiries, and efficiently resolving any issues related to customer accounts. The primary goal is to maintain high service standards, respond promptly to customer inquiries, and ensure high levels of customer satisfaction. Responsibilities Key Responsibilities of Customer Service Representatives: - Handle a significant volume of incoming phone calls - Generate sales leads - Identify and assess customers' needs to ensure their satisfaction - Establish and maintain sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid, and complete information using appropriate methods and tools - Meet personal performance objectives as well as team sales targets and call handling quotas - Address customer complaints by providing suitable solutions and alternatives within specified time frames, followed by ensuring resolution through follow-up - Maintain records of customer interactions, process customer accounts, and organize documentation - Adhere to communication procedures, guidelines, and policies - Proactively engage with customers by going the extra mile Qualifications and Skills - Proven experience in customer support or as a Client Service Representative - Track record of exceeding performance quotas - Strong skills in handling phone communications and active listening - Familiarity with Customer Relationship Management (CRM) systems and practices - Customer-oriented approach with the ability to adapt to diverse personalities - Exceptional communication and presentation skills - Ability to manage multiple tasks, prioritize effectively, and demonstrate proficient time management skills - A high school diploma is required

Be the Voice of Our Brand: Join Our Customer Service Team! Do you have a passion for helping people and a knack for problem-solving? We're looking for enthusiastic customer service representatives to join our team. As the first point of contact for our customers, you'll play a crucial role in delivering exceptional experiences and building lasting relationships. We Offer: * Comprehensive training and support * Opportunities for career advancement * Positive and collaborative work environment * Competitive salary and travel opportunities

We're looking for a Contract Customer Service Representative to join our team and support our members exceptionally. This role involves engaging with Garner members via phone, chat, and email to help them find the right healthcare for their needs, understand how our program works, and get their eligible claims paid. We seek detail-oriented individuals with strong written and verbal communication skills who can stay organized, handle complex situations, and maintain professionalism in every interaction. The ideal candidate will demonstrate a passion for helping others, an ability to de-escalate challenging situations, and a clear commitment to providing the best service possible. Key Requirements: Applicants must be located within the United States and must work in the United States for the duration of their employment. International applicants will not be considered. Excellent written and verbal communication skills: You must express yourself clearly and professionally, especially in written communication (emails, chat), with no grammatical or spelling errors. We value clear, concise writing. De-escalation skills: You must handle tense or difficult situations with empathy and patience. We want candidates who are comfortable managing escalations and who can demonstrate problem-solving abilities in these contexts Attention to detail: We are looking for candidates who can accurately follow instructions, pay close attention to member inquiries, and ensure solutions are clear and correct. Responsibilities: Deliver exceptional service to our members via phone, chat, and email, offering education, guidance, and healthcare benefits and claims assistance. Follow best practices for handling member inquiries and proactively suggest process improvements when identified. De-escalate member concerns with empathy and professionalism, providing effective and accurate solutions. Maintain a high level of accuracy in all written communication; ensure grammar, spelling, and punctuation are always correct. Attention to detail is critical: accurately capture member information, follow up on requests, and keep clear records of interactions. Send an requesting where for forward your resume. we pick the best candidates randomly. Thanks for your interest.