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Territory Development Manager - Unilever Food Solutions Location: Remote - New York City Who We Are Unilever Food Solutions (UFS) is the €3bn+ foodservice division of Unilever. It leads the dynamic Food Service market across its categories and has ambitious growth objectives, marketing a range of professional food and beverage products and services to operators across 72 countries. UFS prides itself on creating value for its customers through culinary solutions and improving the food experience for everyone from distributors and operators to diners and consumers. UFS is accelerating its digital transformation to fuel growth through data driven and technology enabled Go-to-Market (GtM) capabilities. Our global ambition is to reach 3 million operators by 2030 via an online & off-line contact strategy. Within the US, the focus of UFS Customer Development and Marketing is to engage with customers in unique and specific ways to generate demand for our professional brands and create long term value for our partners. Pay: The pay range for this position is $69,360 to $104,040. Unilever takes into consideration a wide range of factors that are utilized in making compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, qualifications and education, and other business and organizational needs. Bonus: This position is bonus eligible. Long-Term Incentive (LTI): This position is LTI eligible. Benefits: Unilever employees are eligible to participate in our benefits plan. Should the employee choose to participate, they can choose from a range of benefits to include, but is not limited to, health insurance (including prescription drug, dental, and vision coverage), retirement savings benefits, life insurance and disability benefits, parental leave, sick leave, paid vacation and holidays, as well as access to numerous voluntary benefits. Any coverages for health insurance and retirement benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents Purpose of the Role As a Territory Development Manager, you will be responsible for driving sustainable business growth via Operators, Chains and Trade Partner engagement. You will be part of a multi-touchpoint integrated digital ecosystem to drive growth with new customers (Reach) & current customers (Penetration). You will use data and CRM tools to plan and execute sales calls to establish yourself as a valuable partner and grow market share in your territory. You will be accountable for delivering business targets like Sales Growth, Reach & Penetration, Digital Engagement, and customer presentations with both Operators and Distributor Trade Partners. You are Responsible to execute Multi touchpoint contact strategy online and face to face for generating demand for Food Solutions Products & deliver great customer experience. You will provide virtual culinary consultation to targeted operators. It is an exciting role and a great development opportunity for an ambitious and motivated individual. It’s a role where the right individual can really make a difference Demand Creation: Operators and Local Chain Accounts Engage with Local Chain Account and Operator Customers, and be accountable for delivering business targets for the assigned Territory i.e. Turnover, Reach & Penetration & digital, FPO (Fully Profiled Operators), Digital Engagement, Demos, Sampling etc. Implement full Key Account Management approach. Execute CBP, Win & Retain funnel, Contact Matrix and execute Multi touchpoint contact strategy on and off-line. i.e. 20% Online Calls & 80% F2F Calls Key Activities * Using Dat to convert Business Insights into Activation Solution Selling * Utilize Market Trends to create Concept Solution Selling * Experience with Generative and Agentic AI * Gain insight and lead customers to the right solution * Network to key customer stakeholders to engage the right decision makers * Prepare visits with solution recommendation and utilize CRM Salesforce system to manage workflow and overall market funnel * Conduct F2F and Virtual Sampling, Ideation, Cooking Demo using culinary knowledge to secure new opportunities or increase volume usage by new menu applications or into existing dishes. Use relevant selling stories to help deliver the revenue savings and or efficiency improvements from UFS solutions * Follow up on previous calls to ensure opportunities progress to the sale close. * Secure and coordinate customer Orders each month to ensure growth is on target * Meet with Distributors/Trade Partners to expand assortment, align on priorities and source leads for customer follow through * Build & Nurture relationships with local Distributor Sales Rep’s (DSRs) * Implement Contact Matrix for Key Trade customers with a Squad approach (where possible) for more effective customer management * Engage trade customers to gain alignment for Secondary Sales Data (SSD) * Implement Promotions with customer related to key seasons and events * Ensure timely submission & settlement of claims Critical Skills Required for the Role * You are a Hunter with big Ambition. You seek effective ways to create New Demand (70% Hunting vs 30% Farming) * You are a fast adopter of Contemporary technology and are already using AI in your day-to-day life. You are highly proficient in MS office including Power BI and Excel * You are Entrepreneurial and proactively create mutually beneficial solutions for UFS and your customers * You are Curious and are constantly learning from the Market on how to stay ahead of the food trends in your market * You know how to sell Premium Brands with Superiority Selling stories and Culinary Solutions outside center of the plate * Bilingual is a plus (Spanish, Mandarin) Essential Experiences * CPG Foodservice Sales Experience (B2B Sales) * Culinary/Chef Selling Experiences * Network of Existing Foodservice Operator Partners * Experience with Generative and Agentic AI * Distributor Sales or Ingredient Sales or Broker Sales * Experiences CRM (Salesforce) * Operator Experience * Market/Geographical knowledge * Food University Background (CIA, Food & Hospitality) * Multi-National Corporate Company Experience – Understands Corporate Ways of Working Our Culture * Caring Deeply * Positive Tensions for Bigger Outcomes, Fairness and Transparency, Performance AND care * Staying Three Steps Ahead of the Market * Build Future While Delivering today, Think Big simplify, commit, Lead Shape Disrupt Mkt * Delivering with Excellence * Pride in our Execution, Best in Reality, Developing Breakthrough solutions * Focusing on What Matters Most * Fewer Bigger Things, Fight for What matters most, Challenging and Debating Right Choices What We Can Offer You Culture for Growth | Top Notch Employee Health & Well Being Benefits | Every Voice Matters | Global Reach | Life at Unilever | Careers with Purpose | World Class Career Development Programs | Check Out Our Space | Focus On Sustainability Unilever is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. Equal Opportunity / Affirmative Action Employer Minorities / Females / Protected Veterans/ Persons with Disabilities For office-based, Research & Development, and remote positions, proof of COVID-19 vaccination is required to be eligible for employment. Religious and/or medical accommodations will be considered on a case-by-case basis. ------------------------------------ Unilever is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against based on disability. For more information, please see ___ Employment is subject to verification of pre-screening tests, which may include drug screening, background check, credit check, and DMV check. If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at ___. Please note: This email is reserved for individuals with disabilities in need of assistance and is not a means of inquiry about positions or application statuses. At Unilever, inclusion is at the heart of everything we do. We welcome applicants from all walks of life and are committed to creating an environment where everyone can thrive/succeed. All applicants will receive fair and respectful consideration, and we actively support the growth and development of every employee. Unilever is an Equal Opportunity Employer/Protected Veterans/Persons with Disabilities. For more information on your federal rights, please see ___ Employment is subject to verification of pre-screening tests, which may include drug screening, background check, credit check and DMV check. If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at ___. Please note: This email is reserved for individuals with disabilities in need of assistance and is not a means of inquiry about positions or application statuses. The Protected Veterans or Individuals with Disabilities AAP narratives are available for inspection by any employee or applicant for employment Monday through Friday during normal business hours at establishment. #LI-Remote

Territory Development Manager - Unilever Food Solutions Location: Remote - New York City Who We Are Unilever Food Solutions (UFS) is the €3bn+ foodservice division of Unilever. It leads the dynamic Food Service market across its categories and has ambitious growth objectives, marketing a range of professional food and beverage products and services to operators across 72 countries. UFS prides itself on creating value for its customers through culinary solutions and improving the food experience for everyone from distributors and operators to diners and consumers. UFS is accelerating its digital transformation to fuel growth through data driven and technology enabled Go-to-Market (GtM) capabilities. Our global ambition is to reach 3 million operators by 2030 via an online & off-line contact strategy. Within the US, the focus of UFS Customer Development and Marketing is to engage with customers in unique and specific ways to generate demand for our professional brands and create long term value for our partners. Pay: The pay range for this position is $69,360 to $104,040. Unilever takes into consideration a wide range of factors that are utilized in making compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, qualifications and education, and other business and organizational needs. Bonus: This position is bonus eligible. Long-Term Incentive (LTI): This position is LTI eligible. Benefits: Unilever employees are eligible to participate in our benefits plan. Should the employee choose to participate, they can choose from a range of benefits to include, but is not limited to, health insurance (including prescription drug, dental, and vision coverage), retirement savings benefits, life insurance and disability benefits, parental leave, sick leave, paid vacation and holidays, as well as access to numerous voluntary benefits. Any coverages for health insurance and retirement benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents Purpose of the Role As a Territory Development Manager, you will be responsible for driving sustainable business growth via Operators, Chains and Trade Partner engagement. You will be part of a multi-touchpoint integrated digital ecosystem to drive growth with new customers (Reach) & current customers (Penetration). You will use data and CRM tools to plan and execute sales calls to establish yourself as a valuable partner and grow market share in your territory. You will be accountable for delivering business targets like Sales Growth, Reach & Penetration, Digital Engagement, and customer presentations with both Operators and Distributor Trade Partners. You are Responsible to execute Multi touchpoint contact strategy online and face to face for generating demand for Food Solutions Products & deliver great customer experience. You will provide virtual culinary consultation to targeted operators. It is an exciting role and a great development opportunity for an ambitious and motivated individual. It’s a role where the right individual can really make a difference Demand Creation: Operators and Local Chain Accounts Engage with Local Chain Account and Operator Customers, and be accountable for delivering business targets for the assigned Territory i.e. Turnover, Reach & Penetration & digital, FPO (Fully Profiled Operators), Digital Engagement, Demos, Sampling etc. Implement full Key Account Management approach. Execute CBP, Win & Retain funnel, Contact Matrix and execute Multi touchpoint contact strategy on and off-line. i.e. 20% Online Calls & 80% F2F Calls Key Activities * Using Dat to convert Business Insights into Activation Solution Selling * Utilize Market Trends to create Concept Solution Selling * Experience with Generative and Agentic AI * Gain insight and lead customers to the right solution * Network to key customer stakeholders to engage the right decision makers * Prepare visits with solution recommendation and utilize CRM Salesforce system to manage workflow and overall market funnel * Conduct F2F and Virtual Sampling, Ideation, Cooking Demo using culinary knowledge to secure new opportunities or increase volume usage by new menu applications or into existing dishes. Use relevant selling stories to help deliver the revenue savings and or efficiency improvements from UFS solutions * Follow up on previous calls to ensure opportunities progress to the sale close. * Secure and coordinate customer Orders each month to ensure growth is on target * Meet with Distributors/Trade Partners to expand assortment, align on priorities and source leads for customer follow through * Build & Nurture relationships with local Distributor Sales Rep’s (DSRs) * Implement Contact Matrix for Key Trade customers with a Squad approach (where possible) for more effective customer management * Engage trade customers to gain alignment for Secondary Sales Data (SSD) * Implement Promotions with customer related to key seasons and events * Ensure timely submission & settlement of claims Critical Skills Required for the Role * You are a Hunter with big Ambition. You seek effective ways to create New Demand (70% Hunting vs 30% Farming) * You are a fast adopter of Contemporary technology and are already using AI in your day-to-day life. You are highly proficient in MS office including Power BI and Excel * You are Entrepreneurial and proactively create mutually beneficial solutions for UFS and your customers * You are Curious and are constantly learning from the Market on how to stay ahead of the food trends in your market * You know how to sell Premium Brands with Superiority Selling stories and Culinary Solutions outside center of the plate * Bilingual is a plus (Spanish, Mandarin) Essential Experiences * CPG Foodservice Sales Experience (B2B Sales) * Culinary/Chef Selling Experiences * Network of Existing Foodservice Operator Partners * Experience with Generative and Agentic AI * Distributor Sales or Ingredient Sales or Broker Sales * Experiences CRM (Salesforce) * Operator Experience * Market/Geographical knowledge * Food University Background (CIA, Food & Hospitality) * Multi-National Corporate Company Experience – Understands Corporate Ways of Working Our Culture * Caring Deeply * Positive Tensions for Bigger Outcomes, Fairness and Transparency, Performance AND care * Staying Three Steps Ahead of the Market * Build Future While Delivering today, Think Big simplify, commit, Lead Shape Disrupt Mkt * Delivering with Excellence * Pride in our Execution, Best in Reality, Developing Breakthrough solutions * Focusing on What Matters Most * Fewer Bigger Things, Fight for What matters most, Challenging and Debating Right Choices What We Can Offer You Culture for Growth | Top Notch Employee Health & Well Being Benefits | Every Voice Matters | Global Reach | Life at Unilever | Careers with Purpose | World Class Career Development Programs | Check Out Our Space | Focus On Sustainability Unilever is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. Equal Opportunity / Affirmative Action Employer Minorities / Females / Protected Veterans/ Persons with Disabilities For office-based, Research & Development, and remote positions, proof of COVID-19 vaccination is required to be eligible for employment. Religious and/or medical accommodations will be considered on a case-by-case basis. ------------------------------------ Unilever is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against based on disability. For more information, please see ___ Employment is subject to verification of pre-screening tests, which may include drug screening, background check, credit check, and DMV check. If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at ___. Please note: This email is reserved for individuals with disabilities in need of assistance and is not a means of inquiry about positions or application statuses. At Unilever, inclusion is at the heart of everything we do. We welcome applicants from all walks of life and are committed to creating an environment where everyone can thrive/succeed. All applicants will receive fair and respectful consideration, and we actively support the growth and development of every employee. Unilever is an Equal Opportunity Employer/Protected Veterans/Persons with Disabilities. For more information on your federal rights, please see ___ Employment is subject to verification of pre-screening tests, which may include drug screening, background check, credit check and DMV check. If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at ___. Please note: This email is reserved for individuals with disabilities in need of assistance and is not a means of inquiry about positions or application statuses. The Protected Veterans or Individuals with Disabilities AAP narratives are available for inspection by any employee or applicant for employment Monday through Friday during normal business hours at establishment. #LI-Remote

Territory Development Manager - Unilever Food Solutions Location: Remote - New York City Who We Are Unilever Food Solutions (UFS) is the €3bn+ foodservice division of Unilever. It leads the dynamic Food Service market across its categories and has ambitious growth objectives, marketing a range of professional food and beverage products and services to operators across 72 countries. UFS prides itself on creating value for its customers through culinary solutions and improving the food experience for everyone from distributors and operators to diners and consumers. UFS is accelerating its digital transformation to fuel growth through data driven and technology enabled Go-to-Market (GtM) capabilities. Our global ambition is to reach 3 million operators by 2030 via an online & off-line contact strategy. Within the US, the focus of UFS Customer Development and Marketing is to engage with customers in unique and specific ways to generate demand for our professional brands and create long term value for our partners. Pay: The pay range for this position is $69,360 to $104,040. Unilever takes into consideration a wide range of factors that are utilized in making compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, qualifications and education, and other business and organizational needs. Bonus: This position is bonus eligible. Long-Term Incentive (LTI): This position is LTI eligible. Benefits: Unilever employees are eligible to participate in our benefits plan. Should the employee choose to participate, they can choose from a range of benefits to include, but is not limited to, health insurance (including prescription drug, dental, and vision coverage), retirement savings benefits, life insurance and disability benefits, parental leave, sick leave, paid vacation and holidays, as well as access to numerous voluntary benefits. Any coverages for health insurance and retirement benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents Purpose of the Role As a Territory Development Manager, you will be responsible for driving sustainable business growth via Operators, Chains and Trade Partner engagement. You will be part of a multi-touchpoint integrated digital ecosystem to drive growth with new customers (Reach) & current customers (Penetration). You will use data and CRM tools to plan and execute sales calls to establish yourself as a valuable partner and grow market share in your territory. You will be accountable for delivering business targets like Sales Growth, Reach & Penetration, Digital Engagement, and customer presentations with both Operators and Distributor Trade Partners. You are Responsible to execute Multi touchpoint contact strategy online and face to face for generating demand for Food Solutions Products & deliver great customer experience. You will provide virtual culinary consultation to targeted operators. It is an exciting role and a great development opportunity for an ambitious and motivated individual. It’s a role where the right individual can really make a difference Demand Creation: Operators and Local Chain Accounts Engage with Local Chain Account and Operator Customers, and be accountable for delivering business targets for the assigned Territory i.e. Turnover, Reach & Penetration & digital, FPO (Fully Profiled Operators), Digital Engagement, Demos, Sampling etc. Implement full Key Account Management approach. Execute CBP, Win & Retain funnel, Contact Matrix and execute Multi touchpoint contact strategy on and off-line. i.e. 20% Online Calls & 80% F2F Calls Key Activities * Using Dat to convert Business Insights into Activation Solution Selling * Utilize Market Trends to create Concept Solution Selling * Experience with Generative and Agentic AI * Gain insight and lead customers to the right solution * Network to key customer stakeholders to engage the right decision makers * Prepare visits with solution recommendation and utilize CRM Salesforce system to manage workflow and overall market funnel * Conduct F2F and Virtual Sampling, Ideation, Cooking Demo using culinary knowledge to secure new opportunities or increase volume usage by new menu applications or into existing dishes. Use relevant selling stories to help deliver the revenue savings and or efficiency improvements from UFS solutions * Follow up on previous calls to ensure opportunities progress to the sale close. * Secure and coordinate customer Orders each month to ensure growth is on target * Meet with Distributors/Trade Partners to expand assortment, align on priorities and source leads for customer follow through * Build & Nurture relationships with local Distributor Sales Rep’s (DSRs) * Implement Contact Matrix for Key Trade customers with a Squad approach (where possible) for more effective customer management * Engage trade customers to gain alignment for Secondary Sales Data (SSD) * Implement Promotions with customer related to key seasons and events * Ensure timely submission & settlement of claims Critical Skills Required for the Role * You are a Hunter with big Ambition. You seek effective ways to create New Demand (70% Hunting vs 30% Farming) * You are a fast adopter of Contemporary technology and are already using AI in your day-to-day life. You are highly proficient in MS office including Power BI and Excel * You are Entrepreneurial and proactively create mutually beneficial solutions for UFS and your customers * You are Curious and are constantly learning from the Market on how to stay ahead of the food trends in your market * You know how to sell Premium Brands with Superiority Selling stories and Culinary Solutions outside center of the plate * Bilingual is a plus (Spanish, Mandarin) Essential Experiences * CPG Foodservice Sales Experience (B2B Sales) * Culinary/Chef Selling Experiences * Network of Existing Foodservice Operator Partners * Experience with Generative and Agentic AI * Distributor Sales or Ingredient Sales or Broker Sales * Experiences CRM (Salesforce) * Operator Experience * Market/Geographical knowledge * Food University Background (CIA, Food & Hospitality) * Multi-National Corporate Company Experience – Understands Corporate Ways of Working Our Culture * Caring Deeply * Positive Tensions for Bigger Outcomes, Fairness and Transparency, Performance AND care * Staying Three Steps Ahead of the Market * Build Future While Delivering today, Think Big simplify, commit, Lead Shape Disrupt Mkt * Delivering with Excellence * Pride in our Execution, Best in Reality, Developing Breakthrough solutions * Focusing on What Matters Most * Fewer Bigger Things, Fight for What matters most, Challenging and Debating Right Choices What We Can Offer You Culture for Growth | Top Notch Employee Health & Well Being Benefits | Every Voice Matters | Global Reach | Life at Unilever | Careers with Purpose | World Class Career Development Programs | Check Out Our Space | Focus On Sustainability Unilever is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. Equal Opportunity / Affirmative Action Employer Minorities / Females / Protected Veterans/ Persons with Disabilities For office-based, Research & Development, and remote positions, proof of COVID-19 vaccination is required to be eligible for employment. Religious and/or medical accommodations will be considered on a case-by-case basis. ------------------------------------ Unilever is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against based on disability. For more information, please see ___ Employment is subject to verification of pre-screening tests, which may include drug screening, background check, credit check, and DMV check. If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at ___. Please note: This email is reserved for individuals with disabilities in need of assistance and is not a means of inquiry about positions or application statuses. At Unilever, inclusion is at the heart of everything we do. We welcome applicants from all walks of life and are committed to creating an environment where everyone can thrive/succeed. All applicants will receive fair and respectful consideration, and we actively support the growth and development of every employee. Unilever is an Equal Opportunity Employer/Protected Veterans/Persons with Disabilities. For more information on your federal rights, please see ___ Employment is subject to verification of pre-screening tests, which may include drug screening, background check, credit check and DMV check. If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at ___. Please note: This email is reserved for individuals with disabilities in need of assistance and is not a means of inquiry about positions or application statuses. The Protected Veterans or Individuals with Disabilities AAP narratives are available for inspection by any employee or applicant for employment Monday through Friday during normal business hours at establishment. #LI-Remote

Territory Development Manager - Unilever Food Solutions Location: Remote - New York City Who We Are Unilever Food Solutions (UFS) is the €3bn+ foodservice division of Unilever. It leads the dynamic Food Service market across its categories and has ambitious growth objectives, marketing a range of professional food and beverage products and services to operators across 72 countries. UFS prides itself on creating value for its customers through culinary solutions and improving the food experience for everyone from distributors and operators to diners and consumers. UFS is accelerating its digital transformation to fuel growth through data driven and technology enabled Go-to-Market (GtM) capabilities. Our global ambition is to reach 3 million operators by 2030 via an online & off-line contact strategy. Within the US, the focus of UFS Customer Development and Marketing is to engage with customers in unique and specific ways to generate demand for our professional brands and create long term value for our partners. Pay: The pay range for this position is $69,360 to $104,040. Unilever takes into consideration a wide range of factors that are utilized in making compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, qualifications and education, and other business and organizational needs. Bonus: This position is bonus eligible. Long-Term Incentive (LTI): This position is LTI eligible. Benefits: Unilever employees are eligible to participate in our benefits plan. Should the employee choose to participate, they can choose from a range of benefits to include, but is not limited to, health insurance (including prescription drug, dental, and vision coverage), retirement savings benefits, life insurance and disability benefits, parental leave, sick leave, paid vacation and holidays, as well as access to numerous voluntary benefits. Any coverages for health insurance and retirement benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents Purpose of the Role As a Territory Development Manager, you will be responsible for driving sustainable business growth via Operators, Chains and Trade Partner engagement. You will be part of a multi-touchpoint integrated digital ecosystem to drive growth with new customers (Reach) & current customers (Penetration). You will use data and CRM tools to plan and execute sales calls to establish yourself as a valuable partner and grow market share in your territory. You will be accountable for delivering business targets like Sales Growth, Reach & Penetration, Digital Engagement, and customer presentations with both Operators and Distributor Trade Partners. You are Responsible to execute Multi touchpoint contact strategy online and face to face for generating demand for Food Solutions Products & deliver great customer experience. You will provide virtual culinary consultation to targeted operators. It is an exciting role and a great development opportunity for an ambitious and motivated individual. It’s a role where the right individual can really make a difference Demand Creation: Operators and Local Chain Accounts Engage with Local Chain Account and Operator Customers, and be accountable for delivering business targets for the assigned Territory i.e. Turnover, Reach & Penetration & digital, FPO (Fully Profiled Operators), Digital Engagement, Demos, Sampling etc. Implement full Key Account Management approach. Execute CBP, Win & Retain funnel, Contact Matrix and execute Multi touchpoint contact strategy on and off-line. i.e. 20% Online Calls & 80% F2F Calls Key Activities * Using Dat to convert Business Insights into Activation Solution Selling * Utilize Market Trends to create Concept Solution Selling * Experience with Generative and Agentic AI * Gain insight and lead customers to the right solution * Network to key customer stakeholders to engage the right decision makers * Prepare visits with solution recommendation and utilize CRM Salesforce system to manage workflow and overall market funnel * Conduct F2F and Virtual Sampling, Ideation, Cooking Demo using culinary knowledge to secure new opportunities or increase volume usage by new menu applications or into existing dishes. Use relevant selling stories to help deliver the revenue savings and or efficiency improvements from UFS solutions * Follow up on previous calls to ensure opportunities progress to the sale close. * Secure and coordinate customer Orders each month to ensure growth is on target * Meet with Distributors/Trade Partners to expand assortment, align on priorities and source leads for customer follow through * Build & Nurture relationships with local Distributor Sales Rep’s (DSRs) * Implement Contact Matrix for Key Trade customers with a Squad approach (where possible) for more effective customer management * Engage trade customers to gain alignment for Secondary Sales Data (SSD) * Implement Promotions with customer related to key seasons and events * Ensure timely submission & settlement of claims Critical Skills Required for the Role * You are a Hunter with big Ambition. You seek effective ways to create New Demand (70% Hunting vs 30% Farming) * You are a fast adopter of Contemporary technology and are already using AI in your day-to-day life. You are highly proficient in MS office including Power BI and Excel * You are Entrepreneurial and proactively create mutually beneficial solutions for UFS and your customers * You are Curious and are constantly learning from the Market on how to stay ahead of the food trends in your market * You know how to sell Premium Brands with Superiority Selling stories and Culinary Solutions outside center of the plate * Bilingual is a plus (Spanish, Mandarin) Essential Experiences * CPG Foodservice Sales Experience (B2B Sales) * Culinary/Chef Selling Experiences * Network of Existing Foodservice Operator Partners * Experience with Generative and Agentic AI * Distributor Sales or Ingredient Sales or Broker Sales * Experiences CRM (Salesforce) * Operator Experience * Market/Geographical knowledge * Food University Background (CIA, Food & Hospitality) * Multi-National Corporate Company Experience – Understands Corporate Ways of Working Our Culture * Caring Deeply * Positive Tensions for Bigger Outcomes, Fairness and Transparency, Performance AND care * Staying Three Steps Ahead of the Market * Build Future While Delivering today, Think Big simplify, commit, Lead Shape Disrupt Mkt * Delivering with Excellence * Pride in our Execution, Best in Reality, Developing Breakthrough solutions * Focusing on What Matters Most * Fewer Bigger Things, Fight for What matters most, Challenging and Debating Right Choices What We Can Offer You Culture for Growth | Top Notch Employee Health & Well Being Benefits | Every Voice Matters | Global Reach | Life at Unilever | Careers with Purpose | World Class Career Development Programs | Check Out Our Space | Focus On Sustainability Unilever is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. Equal Opportunity / Affirmative Action Employer Minorities / Females / Protected Veterans/ Persons with Disabilities For office-based, Research & Development, and remote positions, proof of COVID-19 vaccination is required to be eligible for employment. Religious and/or medical accommodations will be considered on a case-by-case basis. ------------------------------------ Unilever is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against based on disability. For more information, please see ___ Employment is subject to verification of pre-screening tests, which may include drug screening, background check, credit check, and DMV check. If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at ___. Please note: This email is reserved for individuals with disabilities in need of assistance and is not a means of inquiry about positions or application statuses. At Unilever, inclusion is at the heart of everything we do. We welcome applicants from all walks of life and are committed to creating an environment where everyone can thrive/succeed. All applicants will receive fair and respectful consideration, and we actively support the growth and development of every employee. Unilever is an Equal Opportunity Employer/Protected Veterans/Persons with Disabilities. For more information on your federal rights, please see ___ Employment is subject to verification of pre-screening tests, which may include drug screening, background check, credit check and DMV check. If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at ___. Please note: This email is reserved for individuals with disabilities in need of assistance and is not a means of inquiry about positions or application statuses. The Protected Veterans or Individuals with Disabilities AAP narratives are available for inspection by any employee or applicant for employment Monday through Friday during normal business hours at establishment. #LI-Remote

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. About Global Payments: Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers through our innovative payment and software solutions. We’re a Fortune 500 company that combines cutting-edge technology with exceptional service to help businesses of every size grow and prosper. If you’re passionate about helping business owners thrive—and you love selling technology that transforms the way they run their operations—join our dynamic, growth-minded team. Together, we’ll shape the future of commerce. Job Summary: As an Outside Sales Executive, Payment Technology, you’ll be on the front lines helping small and mid-sized merchants modernize how they run their business through Genius®, our industry-leading Point of Sale and payment platform. You’ll manage the full sales cycle—from prospecting and lead generation to running demos, negotiating, and closing deals. You’ll work closely with your District Manager and sales leadership for coaching and support while driving your own success in a fast-paced, high-reward environment. This is a role for driven, tech-savvy sales professionals who want to make an impact—selling real solutions that help local businesses simplify operations, improve customer experience, and grow revenue. What You’ll Do: * Sell Genius® and other Global Payments solutions to small and mid-sized businesses across restaurant, retail, and service industries. * Develop and manage a consistent pipeline through field prospecting, digital outreach, and local networking. * Deliver consultative, value-based presentations both in-person and virtually to demonstrate how Genius® helps businesses streamline payments, improve operations, and increase customer loyalty. * Collaborate with your District Manager to identify new opportunities, set appointments, and close sales within a short cycle. * Maintain accurate pipeline and activity tracking in Atlas and Salesforce, including call notes, follow-ups, and client communications. * Upsell and cross-sell existing merchants on new features, software add-ons, and hardware upgrades. * Stay current on the fintech landscape, industry trends, and product updates to position yourself as a trusted technology advisor. What You Bring: * Proven success in B2B sales, preferably in SaaS, fintech, or merchant services. * Strong communication, presentation, and negotiation skills—comfortable selling both face-to-face and virtually. * High energy, self-motivated, and competitive—driven to exceed targets. * Professional presence and genuine ability to connect with business owners. * Familiarity with the restaurant or retail industries is a plus. * Valid driver’s license and ability to spend at least 75% of your time in the field. Minimum & Preferred Qualifications: * Must be 18 years or older. * High school diploma or GED required; college degree preferred. * Two or more years of relevant B2B sales experience. * Must live within the geographic area of the posting. Compensation: Annual On-Target Earnings (OTE): $100,000+ Base Salary: $40,000 Residual Income: Keep earning monthly from the accounts you build. Bonuses: Monthly and quarterly incentives for surpassing quota and achieving stretch goals. Annual Range: $100,000-$150,000 Your total compensation depends on your performance, skills, and territory—your success is in your hands. Benefits: Global Payments offers a comprehensive benefits package including medical, dental, and vision coverage, paid time off, retirement programs, charitable gift matching, and more. Learn more at ___. Our Culture: We honor and celebrate the diversity of our team members and the communities we serve. Our commitment to inclusion, respect, and belonging drives everything we do. Diversity and EEO Statements: Global Payments is an organization that stands against racism, intolerance and injustice in all its forms — one that respects, honors and celebrates the diversity of our team members and the differences among us. Our commitment to fostering a company culture that values and respects Inclusion and Diversity is steadfast. Standing together as one company, we will continue to work to drive positive change for the communities in which we live and work and stamp out injustice. Global Payments Company provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department. #JS1 #LI-remote Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact ___.

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. About Global Payments: Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers through our innovative payment and software solutions. We’re a Fortune 500 company that combines cutting-edge technology with exceptional service to help businesses of every size grow and prosper. If you’re passionate about helping business owners thrive—and you love selling technology that transforms the way they run their operations—join our dynamic, growth-minded team. Together, we’ll shape the future of commerce. Job Summary: As an Outside Sales Executive, Payment Technology, you’ll be on the front lines helping small and mid-sized merchants modernize how they run their business through Genius®, our industry-leading Point of Sale and payment platform. You’ll manage the full sales cycle—from prospecting and lead generation to running demos, negotiating, and closing deals. You’ll work closely with your District Manager and sales leadership for coaching and support while driving your own success in a fast-paced, high-reward environment. This is a role for driven, tech-savvy sales professionals who want to make an impact—selling real solutions that help local businesses simplify operations, improve customer experience, and grow revenue. What You’ll Do: * Sell Genius® and other Global Payments solutions to small and mid-sized businesses across restaurant, retail, and service industries. * Develop and manage a consistent pipeline through field prospecting, digital outreach, and local networking. * Deliver consultative, value-based presentations both in-person and virtually to demonstrate how Genius® helps businesses streamline payments, improve operations, and increase customer loyalty. * Collaborate with your District Manager to identify new opportunities, set appointments, and close sales within a short cycle. * Maintain accurate pipeline and activity tracking in Atlas and Salesforce, including call notes, follow-ups, and client communications. * Upsell and cross-sell existing merchants on new features, software add-ons, and hardware upgrades. * Stay current on the fintech landscape, industry trends, and product updates to position yourself as a trusted technology advisor. What You Bring: * Proven success in B2B sales, preferably in SaaS, fintech, or merchant services. * Strong communication, presentation, and negotiation skills—comfortable selling both face-to-face and virtually. * High energy, self-motivated, and competitive—driven to exceed targets. * Professional presence and genuine ability to connect with business owners. * Familiarity with the restaurant or retail industries is a plus. * Valid driver’s license and ability to spend at least 75% of your time in the field. Minimum & Preferred Qualifications: * Must be 18 years or older. * High school diploma or GED required; college degree preferred. * Two or more years of relevant B2B sales experience. * Must live within the geographic area of the posting. Compensation: Annual On-Target Earnings (OTE): $100,000+ Base Salary: $40,000 Residual Income: Keep earning monthly from the accounts you build. Bonuses: Monthly and quarterly incentives for surpassing quota and achieving stretch goals. Annual Range: $80,000-$150,000 Your total compensation depends on your performance, skills, and territory—your success is in your hands. Benefits Global Payments offers a comprehensive benefits package including medical, dental, and vision coverage, paid time off, retirement programs, charitable gift matching, and more. Learn more at ___. Our Culture: At Global Payments, we stand against racism, intolerance, and injustice in all forms. We honor and celebrate the diversity of our team members and the communities we serve. Our commitment to inclusion, respect, and belonging drives everything we do. Diversity and EEO Statements: Global Payments is an organization that stands against racism, intolerance and injustice in all its forms — one that respects, honors and celebrates the diversity of our team members and the differences among us. Our commitment to fostering a company culture that values and respects Inclusion and Diversity is steadfast. Standing together as one company, we will continue to work to drive positive change for the communities in which we live and work and stamp out injustice. Global Payments Company provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department. #JS1 #LI-Remote Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact ___.

Job Description This is a remote position. This position is responsible for providing front end technical support to Actel Telcom, Data, and Managed Services portfolio. Responsibilities include managing trouble tickets and phone calls and interfacing with network partners and internal resources to achieve swift resolution to service issues. This position is also responsible for network monitoring and proactively notifying customers of ticket status. The Technical Support Specialist will effectively provide first level support for Voice Services (PRI, SIP, Long Distance, 911, UCaaS, POTS) and Data Services including but not limited to Core/Edge and CPE Routers, workstations, servers, LAN and SDWAN networks. Responsibilities include • Answer phone calls, respond to tickets/alerts as well as handle escalated issues in a timely fashion, • Ability to work within a ticketing system, • Detailed communication with customers and vendors as required to keep all parties informed of issues, progress, changes, and resolutions., • Provide necessary technical support at the network level: LAN/WAN connectivity, routers, switches, firewalls, and wireless., • Provide essential technical support for HPBX/VoIP/UcaaS services/TDM /CAS/8XX/ 911/SIP, • Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets., • Technical Support for backup and disaster recovery solutions provided by Actel ., • Work jointly with team members, Field Engineers, NOC, and Project Engineers when needed or called on for assistance. Requirements • Minimum High School Diploma or equivalent, • College level courses in IT or certification preferred, • Professional IT Certifications, such as Microsoft MCP/MCSA, Cisco CCNA, or CompTIA Network + or possessing the drive to achieve professional IT certifications applicable to the services and solutions provided by Access One. Minimal 2 years of experience in a similar role, • Understanding of operating systems, business applications, printing systems, and network systems, • Advanced diagnostic skills of technical issues, • Knowledge of IT applications, processes, software, and equipment, • Knowledge of HPBX/VOIP/UcaaS systems strongly desired, • MetaSwitch experience a plus, • Strong organizational and customer service skills, • Interpersonal skills: such as communication skills, active listening, and customer-care, • Ability to multi-task and adapt to changes quickly, • Ability to work in a team and communicate effectively, • Technical awareness: the ability to match resources to technical issues appropriately, • Service awareness of all organization’s main services for which support is required, • Understanding of support tools, techniques, and how technology is used to provide services, • Self-motivated with the ability to work in a fast-moving environment Benefits • Health insurance, • Dental insurance, • Paid time off, • Vision insurance, • 401(k) matching, • Gym membership, • Work from Home

Job Description COMPANY DESCRIPTION The New York Compensation Insurance Rating Board (NYCIRB) is a non-profit, unincorporated association of insurance carriers. NYCIRB is licensed by the New York State Department of Financial Services as the official workers’ compensation rate service organization in the State. In this capacity, NYCIRB provides a variety of services to the workers’ compensation industry, including data collection and analysis, and the development of loss costs and rating values. These activities, along with analytical tools, research, and customer focused services, are intended to foster a stable and healthy workers’ compensation system in the State of New York. SUMMARY The Actuarial Analyst is responsible for supporting research projects by extracting data, identifying and analyzing data anomalies, and creating exhibits to support various analyses. The analyst will also work to resolve any discovered data anomalies with data team personnel and handle complicated telephone, email, and written inquiries from customers/carriers as necessary. Analysis will involve critical thinking and problem solving, resulting in the production of clearly labeled output and well documented conclusions. Further, the Actuarial Analyst will assist senior staff as required in analyzing legislative proposals, as well as assisting in the training of other staff members, as needed. ESSENTIAL DUTIES AND RESPONSIBILITIES • Supporting research projects by extracting data, creating exhibits, and providing analysis of the results., • Identifying and analyzing data anomalies and working with data personnel to resolve them., • Helping advance actuarial methods employed by the department., • Analyzing legislative proposals., • Handling technical phone, email, and written inquiries from various parties., • Assist senior staff as required to accomplish divisional goals., • Assist in the training of junior staff members, as needed., • Some actuarial or workers’ compensation actuarial experience preferred., • Proficiency in Microsoft Excel, Word, and Access., • Familiarity with SAS preferred., • Data and Statistical analysis skills are a must, as well as attention to detail., • Familiarity with Statistical Models., • College graduate with major in mathematics, statistics or related field of study. The physical demands described in this section are to be representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. • Work requires mobility with frequent bending and standing., • Frequent use of arms for stretching and reaching and use of legs for walking and lifting. 80% -90% of work hours are spent sitting down., • This job operates in an office and remote setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, and the like.The position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands and work environment conditions. Position descriptions are reviewed and revised to meet NYCIRB’s changing needs, at the sole discretion of management SALARY RANGE IfL5qVvSo0

Job Description Who we are! Vanderweil Engineers is a nationally recognized, top-ranked engineering firm specializing in MEP/FP and technology services. For over 75 years, we've delivered innovative solutions across diverse sectors—including Science & Technology, Mission Critical, Academic, Healthcare, and Commercial. As one of the largest independently owned engineering firms in the U.S., our team of 500+ professionals operates from nine offices nationwide, bringing deep expertise and a commitment to excellence to every project. If you are looking for an opportunity to grow your career with some of the best minds in the industry, we are looking for you. We offer growth and stability in an ever-changing volatile environment. We are looking for a Fire Protection Engineer in our Atlanta, NY and/or Boston offices (Hybrid role). Our Fire Protection Department services include fire alarm and detection system design, high-rise buildings, data centers, large campus fire alarm and protection, sprinkler, emergency communications and more. Some of your responsibilities include the following: • Design of fire suppression and fire alarm systems throughout all company market sectors including academic, commercial, healthcare, science and technology, and mission critical., • The engineer will be responsible for designs of automatic sprinklers, standpipes, high-rise fire pumps, gaseous agent suppression, fire alarms, voice evacuation, mass notification, special technology fire detection and smoke control., • Coordinate with the design team and/or construction staff to lead related portions of construction planning and visit the project construction site throughout the construction administration process along with field reports, RFI responses, and FP / FA shop drawing and submittal reviews., • Design and layout systems, and create drawings using Revit, AutoCAD, and HydraCALC., • Survey existing project sites to document existing conditions and to assess existing FP / FA infrastructure. Essential Skills & Requirements: • Bachelor of Science degree in Fire Protection Engineering(mechanical or electrical will be considered), • Proficiency in AutoCAD and/or Revit with fluency in MS Office products including Word, Excel and Outlook and cloud tools. Strong communication and computer skills are required., • Customer service perspective with the ability to communicate effectively with all levels of staff, • Ability to work as part of a team, • EIT preferred, ability and desire to obtain PE, • LEED preferred Our Flexible and Hybrid Culture: We know that work/life integration is important to our employees. Our hybrid work style (up to 2 days remote per week) allows team members to have flexibility while building their skills through in-person exposure to industry experts. Our wellness programs prioritize our team members’ physical and behavioral health. We are an equal opportunity employer committed to equity and inclusion in the workplace. If you would like to contact us for more information, please contact a member of our recruitment team or to learn more about our work culture, please visit us at . The compensation that we expect to pay for this junior engineer position is commensurate with years of experience, degree, geographical location and education but should range in the $72.000 to $90,000 range.

Job DescriptionONLY CONSIDERING CANDIDATES WITH 5+ YEARS OF EXPERIENCE WHO RESIDE WITHIN A COMMUTABLE DISTANCE TO BROOKLYN, NY- NOT OPEN TO RELOCATION “Join GD Resources for dynamic opportunities in business management and IT, where innovation meets excellence.” About the Company: GD Resources is a Veteran Women-Owned Business Management and Information Technology company committed to excellence. GD Resources provides dynamic opportunities for veterans and professionals alike to contribute to innovative projects and drive success in a collaborative and supportive environment. Join us to make a difference, advance your career, and grow with a company that values integrity, diversity, and continuous improvement. Job Title: Senior IT Specialist Task Order: HBITS-07-14370 Agency: State of New York – Office of Addiction Services and Supports Location: Hybrid – Brooklyn, NY Duration: 30 Months Rate: Depends on experience Position Overview This HBITS role supports the ongoing operation of personal computing devices, applications, and network resources in the OASAS location; ensuring the standardized, efficient, and reliable operation of the office’s PCs, network, file and print services, and video teleconferencing environment. This role provides hands-on and remote (as necessary) technical assistance to end-users in response to agency ITSM incidents and requests. Support may entail resolving and/or escalating general day-to-day trouble tickets, as well as providing teleconference/video conference support to agency staff. Qualifications • IT Specialist: Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures, or business applications and products that run on those platforms – beyond that of a Programmer., • Senior (5–7 years): Candidate is able to work independently, without assistance, and provides guidance to others. May have an advanced education., • 6.5 years of technical experience in end-user desktop troubleshooting and support., • 6.5 years of technical experience with office-wide PC, laptop, network, and printer/peripheral troubleshooting and support activity., • 6 years of experience with ticket management software and related procedures (e.g., ITSM ServiceNow)., • 6 years of experience supporting, troubleshooting, and operating video-teleconference equipment., • 6 years of experience with the Microsoft Suite of products as well as Desktop Operating Systems., • 4 years of experience working as a support manager in an IT environment with responsibility for self-managing and supporting all aspects of IT within a setting supporting 75+ staff., • 4 years of experience in understanding and compliance with confidentiality related to sensitive data (e.g., HIPAA/HITECH Law, Pub 1075)., • 4 years of experience in a customer service–related support position providing direct, in-person technical support to Executive-level clients/customers and administrators., • 4 years of experience managing and prioritizing support calls., • Monitor and oversee the local technical environment to ensure proper functioning (e.g., ensure network infrastructure, video conference, and other local systems are operational)., • Work with client agency to ensure timely incident reporting and service request entry through ITSM ServiceNow., • Understand the ITS organization in order to work effectively with ITS Dedicated Support Team, Workplace Services, and Enterprise Operations teams to ensure timely resolution and appropriate escalation., • Support end-user desktop environment and ensure automated updates of PCs and laptops via central operations occur., • Triage and resolve user access issues., • Provide direction to agency for submitting tickets, requesting training, and locating resources offered by ITS., • Ensure familiarity and proficiency in technical support of video conferencing equipment; reach out to ITS colleagues and/or vendor support (when available) for assistance., • Proven ability to work independently and manage multiple technical priorities in a fast-paced environment., • Strong interpersonal and communication skills, especially in supporting executive or administrative users., • Excellent troubleshooting and problem-solving abilities with a customer-focused mindset., • Knowledge of ITSM workflows, ticket escalation, and documentation best practices., • Understanding of information security and compliance standards such as HIPAA/HITECH.Work Environment, • Hybrid schedule with both on-site and remote support duties., • Collaboration with internal IT teams and external vendors for incident resolution and project coordination., • Résumé, • Copy of candidate identification (driver’s license, passport, visa if applicable), • Degree/certifications (if applicable), • Three professional references, • Completed Form 2 GDR is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law. We are committed to equal opportunity in all aspects of employment, including hiring, promotion, compensation, and benefits. Powered by JazzHR vPx1z4HXet

Job DescriptionSummaryOur client is a leading IT Solutions Company located in Roseland, NJand they are in need of a Level II IT Help Desk Support. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a clients business needs. Duties & Responsibilities • Workwith sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management., • Deploying and managing Windows Servers and Active Directory, • Designing Local Area Networks, • Implementing and monitoring network security, • Optimizing and maintaining network software and hardware, • Building and deploying file servers and cloud computing solutions, • Configuring and deploying VOIP solutions, • Performing network infrastructure troubleshooting, • Manage Microsoft Exchange Server, • Telephone solutions, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response., • New User On-boardingQualifications & Requirements, • Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory, • 3 years of experience in a client-facing environment such as sales engineering, • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology, • Possesses strong organizational and time-management skills, • Experience writing proposals for and implementation of technical solutions to fulfill business needs, • Results-oriented, self-motivated, energetic, professional, reliable, and a team player, • Strong understanding of technology and business productivity systems, • Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya or Connectwise., • Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise., • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills, • Sales training experience is a plus, • Having worked in an MSP environment is a major plus.Ideal Qualifications (not required), • CompTIA Net+ and/or CompTIA Security+, • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert), • CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.Employment Type: Full time Location: Roseland, NJ

Job Description Is this you? Are you a self-proclaimed night owl, who is an experienced Support Engineer with a can-do attitude and a passion for Customer satisfaction, managing clients, virtual environments, multi-OS support, Veeam B&R, networking, and systems administration? If you want to do amazing work, oversee our client's managed infrastructure, resolve issues, and have a little fun along the way with good people, then this position is for you! Who are we? Glad you asked! Opti9 is a trusted cloud solutions provider committed to delivering industry-leading, tailored solutions that meet the unique needs of businesses across a wide range of industries. We are a premier Veeam partner, as well as an AWS Premier Consulting Partner and Certified Solution Provider. Our expertise includes managed cloud, backup and replication, disaster recovery, security, and Microsoft 365 solutions. In the public cloud space, we specialize in migration, optimization, transformation, and cloud-first application consulting. What sets us apart? A fun, casual, and collaborative culture that embraces fresh ideas, innovation, and a strong customer-first mindset. At Opti9, we work hard, support each other, and never shy away from a challenge. We believe in balancing results with a positive team spirit—and we’re always on the lookout for authentic, accountable individuals who are ready to grow with us and make an impact. What would you do? The Support Engineer oversees our client’s complex infrastructure(s) in Data Centers located around the globe. Infrastructure includes but is not limited to; OS Management (Windows/Linux), VMware, VPC/VDC, VDI, Public/Private Cloud, Network (Firewalls, Load-balancers, routing, DNS), Storage (local, SAN, Nimble), Backups (Veeam), and Disaster Recovery (Zerto/Veeam). As a part of our Technical Support Team, the Support Engineer is responsible for monitoring and servicing client operations, including troubleshooting, patching, updating, configuring, and uptime. The Technical Support team is the central location for our top-tier client support; this team gets things done! Our Support Engineer must be able to manage a ticket queue, monitor infrastructure, and resolve issues within defined SLAs and OLAs and can work well independently and within a team. We are looking for an individual who has experience with managing clients, virtual environments, system administration, networking, excellent communication skills, organizational skills, and is a self-motivated team player. We want you to grow as our team grows! Primary Responsibilities: * Overnight Systems Engineer who will be a part of a consistent 4 nights on, 4 nights off rotating schedule between the hours of 10PM and 8AM EST * Responsible for the installation, maintenance, configurations, and management of various systems and technologies for our clients * Managing ticket queue, patching, monitoring, updating, general BaaS and DRaaS administration as it relates to client technical support * Improve and streamline the monitoring and incident response processes and procedures * Diagnose and resolve reported client incidents, tasks, questions, or problems * Participate in the deployment of virtualization environments in support of the designed solutions * Develop automation to improve current and future processes * Provide documentation and technical specifications to other team members for maintaining and operating these environments for clients * Work with other teams VMware, Veeam, Zerto, Network, Storage, and Security subject matter experts to improve our service offerings and infrastructure * Develop expertise to train staff on modern technologies; internal and client facing Job Requirements: * Eager to work rotating overnight shifts from 10PM EST – 8AM EST * This is not a remote position, must be able to work onsite at our Garden City datacenter * 1-2 year's experience operating, maintaining and/or deploying virtual environments * Familiarity with technologies including, but not limited to: Windows, Linux, Firewalls, Load Balancers, VMware, Veeam, & Zerto * Ability to solve problems in stressful situations * Self-starter and independent * Strong attention to detail * Professional verbal and written communication skills * Ability to explain technical concepts to inexperienced or non-technical users through verbal communication and written documentation * Strong time management and prioritization skills * Basic System Administration of Linux and Windows Servers * Basic understanding of computer networking * Ability to work and excel with limited oversight What do you get from us? At Opti9, we believe work should be more than just a job—it should be a place where you feel valued, supported, and excited to grow. When you join our team, here’s what you can expect: * Unlimited PTO – That’s right! Unlimited PTO and paid holidays so you can recharge, take care of what matters, and bring your best self to work * Health, Dental & Vision Coverage – Comprehensive insurance plans to keep you and your family healthy * HSA & FSA Plans – Use pre-tax dollars for healthcare and dependent care expenses. Plus, we contribute to your HSA every paycheck * Wellness Reimbursement – An annual benefit to support your physical and mental well-being, covering a wide range of health-related expenses * 401(k) with Company Match – Invest in your future with our 401(k) plan and company contribution * Casual, Supportive Culture – We keep things laid-back but focused, with a strong emphasis on teamwork and accountability * Recognition & Rewards – We celebrate wins and recognize contributions with regular programs that highlight your impact * Professional Development – Access learning opportunities, training programs and support for certifications to help you grow your career * Give Back Together – Participate in group volunteer opportunities and community initiatives that align with our values * Zoo Membership – Unwind outside of work with a 50% reimbursement on your annual zoo membership * A Place You’ll Want to Be – We’re building a team of great people doing meaningful work—and we have fun doing it Opti9 provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, service in the military, or any other legally protected characteristic. Our hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results. Powered by JazzHR oNjphlBKvD

Job Description:\n\nFuntoNetwork IT ConsultingEmpowering Businesses with Innovative IT Solutions Position: IT Support Engineer – Client‑DedicatedDepartment: IT Infrastructure & Managed ServicesLocation: New York, NY (Onsite – Financial District)Type: Contract, Full‑Time (40+ hours/week)Reports To: IT Support Manager (FuntoNetwork) / Client IT Director (dotted line)Tech Stack: Windows Server, Active Directory, Nutanix AHV, PowerShell, Networking (DHCP/DNS/Firewall), Prowatch/Genetec (nice to have)Regional Strategy: Eastern USA Financial Services Corridor – New York Metro This role is part of FuntoNetworks strategic expansion of dedicated onsite engineering teams supporting our premier enterprise clients. We are placing a seasoned IT Support Engineer directly at a leading financial services institution in Lower Manhattan. The New York Metro area represents the densest concentration of financial markets, regulatory infrastructure, and global headquarters in the Eastern USA. By embedding our talent onsite, we deliver white‑glove infrastructure support, rapid incident response, and proactive system optimisation that aligns perfectly with our clients mission‑critical operations. Location Requirement:Primary: Must reside within a reasonable commute to Lower Manhattan (NYC boroughs, Hudson County NJ, Western Long Island).Secondary: Northern NJ, Westchester, CT – candidates willing to travel to NYC daily.Avoid: Remote‑only candidates; West Coast, Mountain, or Central time zones cannot be accommodated due to onsite mandate. Why New York Metro Focus:Immediate access to client datacenters, trading floors, and executive suitesAlignment with clients 8 AM – 6 PM Eastern operating hours plus after‑hours maintenance windowsDeep familiarity with NYCs unique regulatory landscape (DFS Part 500, SOX, PCI DSS)Ability to provide hands‑on hardware support, racking/stacking, and emergency dispatchAbout FuntoNetwork Our IT Infrastructure & Managed Services practice delivers resilient, secure, and high‑performance technology environments for clients across the Eastern United States. We dont just monitor systems – we become an extension of our clients IT teams. From proactive patching and disaster recovery to VIP end‑user support and infrastructure modernization, our engineers are trusted advisors who keep critical business operations running without interruption. This client‑dedicated role embodies that promise: you will be the onsite face of FuntoNetwork, embedded within a prestigious financial organisation, ensuring their systems are stable, secure, and continuously optimised.Position Overview We are seeking a highly motivated, customer‑centric IT Support Engineer to join our team on a long‑term, client‑dedicated contract. You will be placed onsite at a premier financial services client in downtown Manhattan, functioning as a key member of their infrastructure team while enjoying the backing and resources of FuntoNetwork. Your primary mission: ensure the stability, security, and performance of the clients Windows Server environment, Nutanix hypervisor infrastructure, Active Directory, and network services. You will handle everything from daily user administration and patch management to disaster recovery testing and security compliance initiatives. The ideal candidate possesses deep technical expertise across the Microsoft/Nutanix stack, a relentless customer service mindset, and the poise to interact with both executives and helpdesk staff. This is a high‑visibility, high‑impact role for an engineer who thrives in fast‑paced, regulated environments.Key ResponsibilitiesInfrastructure Maintenance & Patching: Execute monthly patch cycles for Windows Server (2016/2019/2022), Nutanix AHV hosts, and firmware across physical and virtual infrastructure.Perform Darksite patching procedures with zero production downtime.Manage Nutanix cluster health, VM lifecycle, and storage optimisation.Active Directory & Identity Management: Administer user/group accounts, security groups, Group Policy, and domain trust relationships.Ensure regular backup and recoverability of Active Directory and domain controllers.Support hybrid identity integrations (Azure AD Connect) as needed.Server & Storage Administration: Maintain Windows Server file/print services, application servers, and IIS.Monitor RAID configurations, SAN/NAS connectivity, and storage capacity.Perform server hardening in line with CIS benchmarks and client security policies.Network Troubleshooting: Diagnose and resolve issues related to DHCP, DNS, TCP/IP, routing, and firewall policies.Collaborate with clients network team to validate ACLs, VLAN segmentation, and encryption protocols.Use packet capture tools for advanced troubleshooting.Security & Compliance Support: Implement and verify security baselines, BitLocker encryption, and EDR agent deployment.Assist with physical security systems integration (Prowatch, Genetec) – strong plus.Participate in internal and external security audits; remediate findings.Disaster Recovery & Business Continuity: Maintain and test disaster recovery plans for critical systems.Perform scheduled backup/restore operations using enterprise backup solutions (Veeam, CommVault).Document recovery procedures and lead annual DR drills.Performance Monitoring & Optimisation: Utilise monitoring tools (SolarWinds, PRTG, SCOM) to track system health and capacity.Analyse performance metrics to identify bottlenecks and recommend scaling strategies.Produce monthly performance reports for client leadership.Automation & Scripting: Develop PowerShell scripts to automate patch deployment, user provisioning, log collection, and reporting.Maintain a library of reusable automation modules.End‑User Support & VIP Service: Provide +1 experience support for executives and staff – white‑glove, responsive, and professional.Troubleshoot Windows 10/11, Office 365, printers, and mobile devices.Serve as the highest level of escalation for the clients helpdesk.Documentation & Knowledge Transfer: Create and maintain system diagrams, runbooks, KB articles, and network topology documentation.Conduct knowledge transfer sessions with clients internal team.On‑Call & After‑Hours Support: Participate in a rotating on‑call schedule (1 week per month).Willing to work evenings, weekends, and overtime for scheduled maintenance windows or critical incident response.Travel to clients secondary NYC‑metro sites as needed.Hardware Handling: Lift and transport servers, UPS units, network equipment (up to 50 lbs).Assist with datacenter racking/stacking, cable management, and asset inventory.Required Qualifications & Skills Experience: Minimum 8 years of progressive IT infrastructure and support experience, with at least 5 years dedicated to Windows Server, Active Directory, and virtualization administration in enterprise environments (1000+ users). Technical Proficiency: CategoryRequired SkillsWindows ServerExpert in Windows Server 2016/2019/2022 (user/group admin, file system, software, services, registry, performance tuning).Active DirectoryDeep experience with AD DS, GPO management, domain controller backup/recovery, FSMO roles, LDAP, AD sites/subnets.VirtualizationStrong hands‑on with Nutanix Acropolis (AHV) – including Darksite patching, Prism Central, cluster expansion, VM snapshots. VMware vSphere or Hyper‑V experience is a plus.StorageRAID levels, SAN/NAS concepts, iSCSI, fibre channel.NetworkingSolid understanding of TCP/IP, DHCP, DNS, VLANs, routing, firewalls, ACLs. Ability to troubleshoot with command‑line tools (ping, tracert, nslookup, netstat, pathping).SecuritySecurity principles: encryption (BitLocker, EFS), access control lists, antivirus/EDR (CrowdStrike, Defender for Endpoint). Familiarity with Prowatch or Genetec a significant plus.ScriptingAdvanced PowerShell scripting for automation (file operations, AD user management, patch reporting). Bash, ksh, or Perl are beneficial.MonitoringExperience with enterprise monitoring tools (SCOM, SolarWinds, PRTG, Nagios). Ability to create dashboards and alerts.Patch ManagementProven experience planning and executing patch cycles for OS, hypervisor, firmware using WSUS, SCCM, or Nutanix Lifecycle Manager.Backup & DRHands‑on with Veeam, CommVault, NetBackup, or Azure Backup. Demonstrated ability to perform and validate restores.Endpoint SupportWindows 10/11, Office 365, printing, VPN, mobile device management (Intune). Soft Skills & Work Style:Customer Service Obsession: You dont just fix issues – you create delighted end users.Organisational Agility: Comfortable juggling break/fix incidents, project work, and operational tasks without losing sight of priorities.Communication: Exceptional verbal and written skills; able to explain complex technical concepts to non‑technical stakeholders.Judgment & Integrity: Handles sensitive data and executive requests with discretion. Sound decision‑making under pressure.Physical Requirements: Ability to lift 50 lbs; comfortable in datacenter environments. Education: Bachelors degree in Information Technology, Computer Science, or related field preferred; equivalent experience considered.Preferred QualificationsIndustry certifications: Microsoft Certified: Windows Server Hybrid Administrator Associate, Nutanix Certified Professional (NCP), CompTIA Security+, ITIL Foundation.Prior experience in financial services, banking, or insurance IT environments.Experience with cloud platforms (Azure, AWS) and hybrid identity.Familiarity with ITIL processes – incident, problem, change, asset management.Previous consulting or managed services background, especially in client‑dedicated roles.Knowledge of physical access control systems (Prowatch, Genetec, Lenel).Experience with SCCM, Intune, or JAMF for endpoint management.Regional Advantage Skills – New York City Financial District Candidates with direct experience supporting New York‑based financial institutions will be given special consideration:Trading Floor Support: Experience with low‑latency networking, Bloomberg terminals, market data systems, and regulatory recording requirements.Regulatory Compliance: Familiarity with NY DFS Part 500, SOX, PCI DSS, and SEC rules.Executive/VIP Support: Proven track record supporting C‑suite, board members, and high‑net‑worth individuals.Datacenter Operations: Hands‑on work in NYC colocation facilities (165 Halsey, 60 Hudson, 111 8th Ave) or enterprise data centers.Disaster Recovery: Participation in tri‑state area DR tests (NJ, PA, upstate NY).Why Join FuntoNetwork?Premier Client Engagement: This is a career‑defining opportunity to serve as the trusted onsite engineer for a top‑tier financial services firm.Client‑Dedicated Model: You enjoy the stability of a long‑term contract while being deeply embedded in a single organisation – no bouncing between clients.Autonomy & Influence: Your technical recommendations directly shape the clients infrastructure roadmap.Backing of FuntoNetwork: Access to our broader engineering community, training resources, and career coaching – youre never alone.Path to Permanent: High‑performing contractors are frequently converted to direct‑hire roles with either the client or FuntoNetwork.Compensation & BenefitsHourly Rate: $55 – $75/hour (W2), commensurate with experience, certifications, and demonstrated expertise.Weekly Payroll with direct deposit.Benefits Package (for eligible W2 contractors): Medical, dental, vision, 401(k) with match, paid holidays, and accrued sick leave.Travel Reimbursement: Pre‑tax transit benefits (NYC metro) and mileage reimbursement for off‑site travel.Professional Development: Voucher reimbursement for Nutanix, Microsoft, and security certifications.Technology Stipend: Annual allowance for home office / mobile equipment.Application Process We are seeking an IT Support Engineer who combines deep technical mastery with a genuine passion for service excellence. To apply, please submit:Resume detailing 8+ years of experience, specifically highlighting Windows Server, Active Directory, Nutanix, and PowerShell.Cover letter addressing the following prompt:Describe a time you managed a critical infrastructure incident or complex patching cycle in a regulated environment. What was your role, how did you ensure minimal disruption, and how did you communicate with stakeholders?Optional: Copies of relevant certifications (NCP, MCSE, Security+, etc.). Submit your complete application package to:Samuel Andoh | Account ManagerEmail: Line: IT Support Engineer (Client‑Dedicated) – [Your Name] – [Borough/City] Visa Status: No H1B sponsorship available. Must be a U.S. Citizen, Green Card holder, or possess unrestricted work authorization. Interview Process:Initial Screening – FuntoNetwork recruiter (30 min, phone)Technical Interview – Hands‑on scenario questions, Active Directory / Nutanix troubleshooting (60 min, video)Client Interview – In‑person (or video) with client IT Director and team (60 min)Final Discussion – Offer and onboarding detailsWork Environment & ExpectationsSchedule: Onsite Monday–Friday, 8:30 AM – 5:30 PM EST (flexibility required for after‑hours maintenance).Location: Client site in Lower Manhattan (Financial District); occasional travel to secondary NYC‑metro sites.Dress Code: Business professional (client corporate environment).Tools: Nutanix Prism, Active Directory Users & Computers, PowerShell, ServiceNow, Microsoft Teams, Office 365.On‑Call: Rotating weekly schedule; overtime compensated at time‑and‑a‑half or comp time.Reporting: Daily stand‑up with FuntoNetwork manager; weekly status report to client leadership.Career Path at FuntoNetwork (Contract‑to‑Potential) Contract Trajectory:IT Support Engineer Senior IT Support Engineer Lead Infrastructure Engineer (client‑dedicated)IT Support Engineer IT Operations Manager (client side)Specialisation: Nutanix Architect, Cloud Infrastructure Engineer, Security Analyst FuntoNetwork has a strong track record of converting contract talent to permanent roles. Exceptional performance on this engagement may lead to a direct hire offer from the client or a senior position within FuntoNetworks Infrastructure Practice.Special Note for New York Metro Candidates: If you are based in or have extensive experience supporting organisations in the NYC tri‑state area, please highlight the following in your application:Lower Manhattan / Financial District: Trading floors, investment banking, regulatory compliance (DFS 500, SOX).Midtown: Corporate headquarters, executive support, global IT operations.Brooklyn / Queens: Logistics, healthcare, or manufacturing IT environments.Northern New Jersey: Datacenter operations, pharmaceutical IT, disaster recovery sites.Long Island / Westchester: Enterprise branch offices, retail, education. FuntoNetwork is proud to support the New York City technology community. We are an Equal Opportunity Employer and encourage applications from all qualified candidates in the tri‑state area.

Job DescriptionBenefits: • Flexible schedule, • Opportunity for advancement, • Training & development Responsibilities: • Technical Support: Provide advanced technical support for a variety of IT systems, including servers, networks, and software applications. Troubleshoot and resolve complex issues escalated from Level 1 and Level 2 technicians., • Network Management: Design, implement, and manage robust network solutions to ensure optimal performance and security for clients. Monitor network performance to identify potential issues and take proactive measures., • System Administration: Perform regular maintenance and upgrades on client systems, including patch management, backup and recovery, and system monitoring. Ensure that all systems are secure, up-to-date, and compliant with industry standards., • Client Interaction: Maintain strong relationships with clients by providing professional and timely support. Understand client needs and recommend appropriate technology solutions to enhance their business operations., • Project Management: Lead and manage IT projects, including system migrations, network installations, and software deployments. Coordinate with internal teams and external vendors to ensure successful project delivery., • Documentation: Create and maintain detailed documentation for all client environments, including network diagrams, system configurations, and troubleshooting procedures. Ensure that all documentation is accurate and up-to-date., • Training and Mentorship: Provide guidance and mentorship to Level 1 and Level 2 technicians. Conduct training sessions to enhance the technical skills of the team and improve overall service quality., • Compliance: Ensure that all client systems comply with relevant regulations and industry standards, including data privacy and cybersecurity requirements. Perform regular audits and assessments to identify and address potential vulnerabilities., • Emergency Support: Provide on-call support for critical issues. Respond to emergencies promptly and take appropriate actions to minimize downtime and loss of data, including after-hours and weekend support as needed.Knowledge, Skills, & Qualifications:, • Experience & Education: Minimum of 5 years in IT support, including 2 years in a Level 3 or senior technician role. MSP experience preferred. A Bachelor's degree in IT, Computer Science, or a related field is preferred, with certifications such as CompTIA Network+, Security+, Microsoft Azure Administrator, or CCNA as a plus., • Technical Expertise: Proficiency in Windows and Linux server environments, virtualization technologies (VMware, Hyper-V), and cloud platforms (Azure, AWS)., • Networking & Security: Strong knowledge of networking protocols, firewalls, VPNs, and cybersecurity best practices. Experience with monitoring tools such as SolarWinds, Auvik, or similar., • RMM & Ticketing Systems: Hands-on experience with Remote Monitoring and Management (RMM) tools like NinjaRMM and ticketing systems such as Autotask PSA, ServiceNow, or Zendesk., • Documentation & Process Management: Proficiency in documentation tools like Hudu, IT Glue, or SharePoint, with experience in structured IT documentation and process standardization., • Problem-Solving & Project Management: Strong analytical skills to diagnose and resolve complex technical issues, with proven experience managing IT projects from inception to completion., • Communication & Customer Service: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical clients and provide outstanding customer service., • Fast-paced and dynamic environment, with a focus on delivering high-quality IT support to SMB clients.

Job Description Zone IT Solutions is seeking a skilled Desktop Engineer. In this role, you will be responsible for providing comprehensive desktop support, including the installation, configuration, and troubleshooting of various hardware and software in a corporate environment. You will play a key role in ensuring a smooth and efficient IT experience for all end users. Requirements • Minimum of 3 years of experience in a desktop support role or similar environment., • Strong knowledge of Windows operating systems (Windows 10/11) and Microsoft Office Suite., • Experience with hardware setup, troubleshooting, and repair, including desktops, laptops, printers, and peripherals., • Proficient in Active Directory, user account management, and mobile device management., • Strong understanding of networking concepts, including TCP/IP, DNS, and DHCP., • Experience with remote support tools and ticketing systems for service management., • Excellent problem-solving skills and customer service orientation., • Ability to work independently and as part of a team., • Effective communication skills, both verbal and written. About Us We specialize in Digital, ERP, and larger IT Services. We offer flexible, efficient and collaborative solutions to any organization that requires IT, experts. Our agile, agnostic, and flexible solutions will help you source the IT Expertise you need. If you are looking for new opportunities, send your profile at . Also follow our LinkedIn page for new job opportunities and more. Zone IT Solutions is an equal opportunity employer and our recruitment process focuses on essential skills and abilities. We encourage applications from a diverse array of backgrounds, including individuals of various ethnicities, cultures, and linguistic backgrounds, as well as those with disabilities.

Job Description OUR COMPANY: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. WHAT YOU'LL DO: The Collaboration Services Team is responsible for supporting the installation, maintenance and troubleshooting of all audio-visual equipment in our client's managed venue spaces, broadcast studios & customer experience centers. Our objective is to create a highly meaningful, impactful & supportive team that enables all of our technicians to have an impactful role in all areas of the service we provide onsite. As an entry level technician you will work alongside our Senior Technicians & System Engineers to provide dedicated support to our client's in-house Audio-Visual Operations team. KEY RESPONSIBILITIES: • Perform daily maintenance of hardware & software for the internal platform., • Kick off meetings & events (Experience Center & Event Space) with AV/IT Support., • Execute monthly preventative maintenance on all hardware., • Utilize remote access tools on Mac, Linux & Windows systems to control the internal platform. • Communicate effectively with clients to identify needs & evaluate solutions., • Provide onsite support for visitors and executive level events as needed., • Support event operation technicians with all issues relating to event spaces prior to events. • Troubleshoot routing, writing & cabling issues., • Complete venue space pre-show equipment sweeps prior to events., • Organize, document & maintain warehouse inventory which includes spare equipment., • Track RMA of serviced equipment., • Document, track record/status of outgoing & returning service equipment and provide status updates to the team. • Maintain periodic system updates and upgrades of equipment., • Act as stand in support for large & special events., • Work with an internal ticketing system to document all issues., • Operate cross functionally within the team to support audio, video conferencing & projection. • Create and/or maintain any needed team documentation., • Track issues to isolate trends, coordinate with engineering team & 3rd party vendors to resolve issues. • Trains operations team for usage of systems and applications. ESSENTIAL CRITERIA: • 2 years working knowledge of audio-visual equipment including lighting, sound, video recording and data projection along with experience with the technical challenges and problem-solving needs in an event production environment. • Knowledge of technical event support system architectures and troubleshooting., • Must be responsive, efficient, have excellent customer interaction, and exhibit a high level of professionalism. • Ability to motivate and focus cross functional teams to reach challenging goals., • Good organization and time management skills with proven ability to manage multiple priorities at one time. • Be eligible, willing and able to work and travel when required., • Good written and verbal communication skills., • Be a motivated team player. The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor. #LI-GM1 #LI-Onsite Pay Range$35.10—$37.50 USD

Job DescriptionCoreWeave is The Essential Cloud for AI™. Built for pioneers by pioneers, CoreWeave delivers a platform of technology, tools, and teams that enables innovators to build and scale AI with confidence. Trusted by leading AI labs, startups, and global enterprises, CoreWeave combines superior infrastructure performance with deep technical expertise to accelerate breakthroughs and turn compute into capability. Founded in 2017, CoreWeave became a publicly traded company (Nasdaq: CRWV) in March 2025. Learn more at . Please note that this is a 24/7/365 team. You will be asked to select and rank your preferred shift(s) below. What You'll Do: The Customer Experience (CX) Organization at CoreWeave is dedicated to ensuring every client running AI workloads at scale has a seamless, reliable, and high-performance experience. This team supports the infrastructure that powers the AI revolution—working across data centers, hardware systems, and customer workloads to maintain the integrity of our cloud platform. The CX organization aligns closely with the internal and customer engineering teams, offering valuable insights from the field and having the chance to contribute to the CoreWeave product roadmap and development. About the Role As a Bare Metal Support Engineer, you will be responsible for supporting, operating, and maintaining CoreWeave's extensive GPU fleet across our growing data centers in the U.S., Europe, and beyond. You will work closely with customers, data center technicians, and engineering teams to ensure the reliability, performance, and scalability of our infrastructure. In this role, you will: • Provide high-level support for customers utilizing bare-metal GPU fleets on CoreWeave Cloud., • Diagnose, triage, and investigate reported customer issues and high-priority incidents, identifying root causes and escalating when necessary., • Develop a deep understanding of customer workloads and use cases to provide tailored technical support., • Coordinate remote troubleshooting and hardware interventions with Data Center Technicians., • Create and maintain internal documentation, including troubleshooting guides, best practices, and knowledge base articles., • Participate in an on-call rotation to support production clusters and ensure operational reliability., • Collaborate with engineering teams to improve hardware reliability, software stability, and system performance., • Implement automation and scripting to streamline support workflows and reduce manual interventions., • Perform in-depth log analysis and debugging across multiple layers of the stack (firmware, drivers, hardware)., • Provide feedback to internal teams on common support issues to drive continuous improvements., • Work with networking teams to troubleshoot connectivity issues affecting customer workloads., • Support supercomputing infrastructure running GPU workloads at scale., • Drive operational excellence by refining internal processes and support methodologies. Who You Are: • Experience in data centers, GPU clusters, server deployments, system administration, or hardware troubleshooting., • Demonstrated experience driving resolutions and continuous improvements across cross-functional environments and teams within a data center environment., • Intermediate knowledge of Linux (Ubuntu, CentOS, or similar), including command-line proficiency., • Experience with NVIDIA GPUs, SuperMicro systems, Dell systems, high-performance computing (HPC), and large-scale data center environments., • Experience in networking fundamentals (TCP/IP, VLANs, DNS, DHCP) and troubleshooting tools., • Hands-on experience with firmware updates, BIOS configurations, and driver management., • Experience analyzing system logs and debugging issues across firmware, drivers, and hardware layers., • Experience working with Jira, Confluence, Notion, or other issue-tracking and documentation platforms., • Experience in scripting and automation (Python, Bash, Ansible, or similar). Wondering if you're a good fit? We believe in investing in our people and value candidates who bring unique backgrounds—even if you don't check every box. Here are a few qualities we've found make someone successful on our team. If some of this describes you, we'd love to talk. • You're curious about Kubernetes, Docker, and containerized infrastructure, • You have strong problem-solving skills with a proactive and analytical mindset. At CoreWeave, we work hard, have fun, and move fast! We're in an exciting stage of hyper-growth that you will not want to miss out on. We're not afraid of a little chaos, and we're constantly learning. Our team cares deeply about how we build our product and how we work together, which is represented through our core values: • Be Curious at Your Core, • Act Like an Owner, • Empower Employees, • Deliver Best-in-Class Client Experiences The base salary range for this role is $83,000 to $110,000. The starting salary will be determined based on job-related knowledge, skills, experience, and market location. We strive for both market alignment and internal equity when determining compensation. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility). What We Offer The range we've posted represents the typical compensation range for this role. To determine actual compensation, we review the market rate for each candidate which can include a variety of factors. These include qualifications, experience, interview performance, and location. In addition to a competitive salary, we offer a variety of benefits to support your needs, including: • Medical, dental, and vision insurance - 100% paid for by CoreWeave, • Company-paid Life Insurance, • Voluntary supplemental life insurance, • Short and long-term disability insurance, • Flexible Spending Account, • Health Savings Account, • Tuition Reimbursement, • Ability to Participate in Employee Stock Purchase Program (ESPP), • Mental Wellness Benefits through Spring Health, • Family-Forming support provided by Carrot, • Paid Parental Leave, • Flexible, full-service childcare support with Kinside, • 401(k) with a generous employer match, • Flexible PTO, • Catered lunch each day in our office and data center locations, • A casual work environment While we prioritize a hybrid work environment, remote work may be considered for candidates located more than 30 miles from an office, based on role requirements for specialized skill sets. New hires will be invited to attend onboarding at one of our hubs within their first month. Teams also gather quarterly to support collaboration California Consumer Privacy Act - California applicants only CoreWeave is an equal opportunity employer, committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment and consistent with the Americans with Disabilities Act (ADA), CoreWeave will ensure that qualified applicants and candidates with disabilities are provided reasonable accommodations for the hiring process, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed, please contact: . Export Control Compliance This position requires access to export controlled information. To conform to U.S. Government export regulations applicable to that information, applicant must either be (A) a U.S. person, defined as a (i) U.S. citizen or national, (ii) U.S. lawful permanent resident (green card holder), (iii) refugee under 8 U.S.C. § 1157, or (iv) asylee under 8 U.S.C. § 1158, (B) eligible to access the export controlled information without a required export authorization, or (C) eligible and reasonably likely to obtain the required export authorization from the applicable U.S. government agency. CoreWeave may, for legitimate business reasons, decline to pursue any export licensing process.

Job Description Harwood Lloyd LLP, based in Hackensack NJ is seeking a motivated and detail-oriented Entry-Level Helpdesk Technician to support the technology needs for Harwood Lloyd's employees (including remote attorneys). This role provides hands-on experience with PC hardware deployment, workstation setup, troubleshooting, and Microsoft-based systems in a professional legal environment. The ideal candidate is eager to learn, customer-service focused, and capable of supporting day-to-day IT operations. ABOUT HARWOOD LLOYD Harwood Lloyd, LLP is a full-service law firm that proudly serves regional and individual clients by offering the personal attention and service of a boutique firm with the experience and quality of a large national firm. Today, our firm has grown to a roster of over 35 attorneys, each of whom has been carefully selected to ensure that we can meet the increasing demand for high levels of sophistication in every segment of the metropolitan area's expanding market. Harwood Lloyd's talent has been recognized by top publications in the legal industry, including US News - Best Lawyers in America "Best Law Firms," 201 Magazine's Top Lawyers, and Super Lawyers. Our team shares the common goal of providing clients with high-quality customer service and excellent legal representation. We strive to create an environment where employees feel empowered to thrive personally and professionally. HELPDESK TECHNICIAN Key Responsibilities • Deploy, configure, and maintain PC hardware, laptops, peripherals, and mobile devices, • Set up and provision new employee workstations, including hardware, software, and user access, • Provide first-level technical support for desktop, laptop, printer, and basic network issues, • Troubleshoot hardware, software, and connectivity problems in a timely and professional manner, • Support Microsoft platforms, including Windows OS, Microsoft 365, Outlook, Teams, and related applications, • Assist with system updates, patches, and routine maintenance, • Support basic security practices, including password resets, MFA setup, and endpoint security tools, • Maintain accurate inventory of IT equipment and assist with asset tracking, • Document issues, resolutions, and procedures as needed, • Escalate complex technical issues to senior IT staff or external vendors when appropriate, • Entry-level experience or coursework in Information Technology, Computer Science, or a related field, • Basic understanding of PC hardware, workstation setup, and troubleshooting, • Familiarity with Microsoft Windows operating systems and Microsoft 365 applications, • General understanding of IT security concepts and best practices, • Strong problem-solving skills and attention to detail, • Excellent communication and customer service skills, • Ability to work independently and as part of a team, • Entry-level experience or coursework in Information Technology, Computer Science, or a related field, • Basic understanding of PC hardware, workstation setup, and troubleshooting, • Familiarity with Microsoft Windows operating systems and Microsoft 365 applications, • General understanding of IT security concepts and best practices, • Strong problem-solving skills and attention to detail, • Excellent communication and customer service skills, • Ability to work independently and as part of a team, • Full-time, onsite position, • Requires moving, lifting, and setting up IT equipment (5–10 lbs.)

Job Description If you’re looking to learn from a winning information technology team and receive outstanding benefits that support your family- while working for a company that takes a people-first approach to business, we invite you to explore our IT support engineer position. The overall performance objective of the Support Engineer I is to provide the best possible support and customer service to our clients. They are responsible for handling requests that are submitted by our customers (typically by phone) and in all cases using good judgment and timeliness in responding to and resolving each issue to the customer’s satisfaction. Success is defined by the timely resolution of requests in the best possible order based on priority. The position requires accurate documentation, tracking, and monitoring to ensure a timely resolution. Essential Functions and Responsibilities Customer Facing • Provide front line phone coverage, and participate in various call center groups., • Provide on-site assistance to clients within your local geography., • Provide excellent customer service to Xantrion’s client base., • Provide technical support as assigned for issues related to computer systems, software, and hardware., • Log and track support requests in ConnectWise., • Prioritize and/or escalate tickets as required to ensure customer satisfaction., • Brief customers, as well as management, on the status of current resolution efforts., • Work with third party support providers when necessary., • Submit semi-monthly timesheet and expense reports., • Attending scheduled training and meeting sessions., • Ability to work a variable shift any time during Xantrion’s business hours., • Perform audits of customer information and systems as necessary to ensure accuracy., • Take support tickets from the dispatcher., • Update and schedule service tickets until issues have been resolved or further escalated. Formal Education & Certification • Bachelor’s degree from a four-year university or equivalent experience., • Minimum of 3 years of technical support experience required, • On-site technical support experience preferred., • Basic diagnostic and analytical skills., • Basic competency in the use and troubleshooting of MS Office products., • Experience using Windows 10, 11, and/or Mac OS., • Basic computer literacy across both hardware and software., • Positive attitude., • Strong written, oral, and interpersonal communication skills., • Strong telephone presence with organized follow-up skills., • Ability to follow established operating procedures, • Strong, service-oriented, customer-focused., • Strong attention to detail., • Experience working constructively in a team-oriented, collaborative environment., • Ability to effectively multitask, managing time, prioritizing and executing tasks in a high-pressure environment., • Demonstrated interpersonal skills, able to foster strong relationships internally and externally., • Manager and peer review of goal achievement., • Coachability, willingness to work as a member of a team., • Detailed ticket notes at every step of the resolution., • Appropriate amount of time is correctly coded per day., • Ticket queue is properly scheduled. Assigned tasks do not “fall through the cracks”., • Internal and external customer satisfaction scores., • Sitting or Standing for Long Periods: Ability to remain seated or standing at a workstation for extended durations, with regular breaks to prevent fatigue and maintain comfort., • Viewing a Computer Monitor: Sustained ability to focus on a computer screen for tasks such as reading, typing, and data entry, with appropriate lighting and screen settings to reduce eye strain., • Digital Dexterity and Hand/Eye Coordination: Proficient use of hands and fingers to operate office equipment, including frequent alpha/numeric keyboarding, mouse usage, and handling other peripherals with precision., • Oral Communications: Engaging in clear and effective verbal communication over the phone, video calls, and occasionally in person, requiring strong speech and active listening skills., • Use of Peripheral Devices: Handling and operating devices such as a mouse, headset, and other computer accessories with precision and ease., • Basic Ergonomic Adjustments: Ability to adjust seating, monitor height, and other workstation elements to maintain comfort and reduce physical strain., • Environmental Awareness: Maintaining a workspace free from excessive noise and distractions to ensure focus and productivity., • Occasional Lifting and Moving: Ability to lift and move light objects, such as laptops, documents, and office supplies, as needed., • Periodic Travel to Customer Offices: Willingness and ability to travel to customer offices as required, which may involve air travel, driving, ride-sharing, or using public transportation., • Periodic Travel to Xantrion’s Office: Willingness and ability to travel to Xantrion's office or shared workspace as needed, which may involve air travel, driving, ride-sharing, or using public transportation., • Light Lifting and Carrying of Computers and Equipment: Ability to lift and carry computers and related equipment, typically weighing up to 20 pounds., • Follow and support company policies and procedures as well as all local, state, and federal laws., • Always maintain confidentiality of company and customer records and information., • Maintain a professional image, adhering to Xantrion’s dress code., • Must have an existing cell phone (running current Android or iOS)., • Must have a reliable, high-speed internet connection that effectively supports work responsibilities, including video conferencing., • Must have a dedicated, secure, and private workspace. Unless arranged by Xantrion, shared work environments, such as coworking spaces, are unacceptable. Client information must always be kept private., • Must use Xantrion-provided PC and headset to execute job functions.Benefits, • Salary range $60K - $70K; depending on experience., • 100% of medical, dental, and vision for you and your family., • 401K with company match up to 4% of salary., • Certification reimbursement and annual training budget., • 17 Days PTO per year in addition to paid training days. Powered by JazzHR zE3T8GqjoZ

Job Description Role Overview The IT Service Desk Engineer position is responsible for planning, administering, and governing end-user technology operations across multiple business units and physical locations. This role serves as a primary owner of IT operational programs, exercising judgement over software licensing strategy, SaaS access governance, and IT procurement decisions within established policy and assigned budget thresholds. This position partners with IT Leadership to define standards, influence policy, and optimize technology spend, while ensuring alignment with security, compliance, and business objectives. In this role, you will: • End-User & Infrastructure Support, • Provide advanced support for software, hardware, AV, identity management, networking, access requests, and device management., • Oversee and coordinate resolution of complex technical issues, delegating execution to Level 1 support teams where appropriate, • Support warehouse, retail, and corporate technology systems, including environmental and network infrastructure., • Assist with onboarding and offboarding employees across multiple locations., • Provide technical support for special projects such as network installations, SaaS rollouts, and device management upgrades., • Multi-Unit Operations, • Support technology operations across multiple sites, including corporate offices, warehouses, retail locations, and remote teams., • Maintain awareness of location-specific technology needs, constraints, and timelines., • Travel domestically and internationally as required to support projects and operational needs., • Software Licensing & Procurement Authority, • Evaluate, recommend, and approve software and SaaS license requests in alignment with IT standards, security requirements, and budget guidelines., • Determine appropriate license models, usage thresholds, renewal strategies, and access provisioning to ensure cost efficiency and compliance., • Initiate and approve IT procurement requisitions for hardware, software, peripherals, and services within assigned approval limits., • Partner with, Finance and Procurement to forecast licensing needs and lead vendor evaluations and make purchasing recommendations adopted by IT leadership, • Ensure all procurement and licensing decisions adhere to IT policy, security standards, and audit requirements., • Documentation, Process & Reporting, • Develops, updates, and enforces IT operational policies related to end-user technology, access management, and SaaS usage., • Create, maintain, and improve IT documentation for both technicians and end users., • Defines standards for device lifecycle, access provisioning, and acceptable technology use., • Take ownership of defined reporting and analytics to communicate trends, risks, and performance to stakeholders., • Monitor and maintain IT inventory critical to day-to-day operations and ongoing projects., • Leadership & Collaboration, • Provides functional leadership for end-user technology programs and serves as a subject matter authority by mentoring and training Level I technicians, including documentation and process development., • Collaborate closely with HelpDesk, SysOPS, and ServiceDesk teams on cross-functional initiatives., • Support the IT Leadership team on critical projects and recurring issues, influencing technical roadmaps and operational priorities, • Experience working in an enterprise IT environment., • Experience supporting multiple locations or business units., • Experience with FreshService or other ITSM ticketing systems (required)., • Experience with Okta or other identity providers (required)., • Demonstrated experience owning IT programs or operational domains, • Experience supporting executive-level employees., • Experience with complex or custom AV solutions (preferred)., • Strong understanding of risk management, compliance, and cost optimization, • Strong understanding of SaaS licensing models and IT procurement processes (preferred)., • Ability to multitask, prioritize, and work independently or collaboratively., • Ability to translate business objectives into technology standards, • Strong written and verbal communication skills., • Proven commitment to exceptional customer service., • High attention to detail and flexibility with shifting deadlines., • Ability to lift heavy objects and support physical installations., • Flexibility to work evenings, weekends, and outside normal business hours as needed., • Occasional after-hours work may be required to support strategic initiatives or critical incidents GOAT is the global platform for the greatest products from the past, present and future. Since its founding in 2015, GOAT has become one of the leading and most trusted sneaker platforms in the world, and has expanded to offer apparel and accessories from select emerging, contemporary and iconic brands. Through its unique positioning between the primary and resale markets, the company offers styles across various time periods on its digital platforms and in its retail locations, while delivering products to over 60 million members across 170 countries. Established in New York City over 15 years ago, Flight Club revolutionized sneaker retail as the original consignment store for rare shoes. Carrying the rarest exclusives and collectible sneakers, Flight Club has evolved from a one-stop sneaker destination, to a cultural hub for sneaker enthusiasts and novices alike. With three brick-and-mortar locations in New York City, Los Angeles and Miami, Flight Club remains the premier source for authentic, rare sneakers. Founded in 2013, Grailed is the leading community-driven marketplace for rare luxury, streetwear and vintage fashion. The marketplace was built for enthusiasts, by enthusiasts, and features products from brands including Supreme, Raf Simons, Gucci, Saint Laurent, Balenciaga, Prada and more. With a highly curated selection of resale pieces including inventory exclusive to the platform, Grailed makes fashion accessible. The company is backed by strategic investor Foot Locker, Inc. as well as some of the leading names in venture capital including Park West Asset Management, T. Rowe Price Associates, Inc., Franklin Templeton, Adage Capital Management, Ulysses Management, D1 Capital Partners, Accel, Andreessen Horowitz, Index Ventures, Matrix Partners, Upfront Ventures, Webb Investment Network and Y Combinator. GOAT Group will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, if applicable. By applying, you authorize GOAT Group to send you text messages regarding your job application, interview and/or onboarding process, and other job opportunities at GOAT Group. If you are a California resident, please review our California Privacy Rights Notice for Job Applicants. If you are an EU or UK resident, please review our EU / UK Candidate & Employee Privacy Notice.

Job Description We are looking for a customer service oriented Helpdesk Specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the firm’s front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company. Responsibilities • Provide first level contact and convey resolutions to customer issues, • Properly escalate unresolved queries to the next level of support, • Track, route and redirect problems to correct resources, • Update customer data and produce activity reports, • Walk customers through the problem-solving process, • Follow up with customers, provide feedback and see problems through to resolution, • Utilise excellent customer service skills and exceed customers’ expectations, • Ensure proper recording, documentation and closure, • Recommended procedure modifications or improvements, • Preserve and grow your knowledge of help desk procedures, products and services Requirements • Proven working experience in providing help desk support, • Proficiency in English, • Working knowledge of help desk software, databases and remote control, • Strong client-facing and communication skills, • Advanced troubleshooting and multi-tasking skills, • Customer service orientation, • BS degree in Information Technology, Computer Science or equivalent

Job Description We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques. Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction. Responsibilities • Address user tickets regarding hardware, software and networking, • Walk customers through installing applications and computer peripherals, • Ask targeted questions to diagnose problems, • Guide users with simple, step-by-step instructions, • Conduct remote troubleshooting, • Test alternative pathways until you resolve an issue, • Customize desktop applications to meet user needs, • Record technical issues and solutions in logs, • Direct unresolved issues to the next level of support personnel, • Follow up with clients to ensure their systems are functional, • Report customer feedback and potential product requests, • Help create technical documentation and manuals Requirements • Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role, • Hands-on experience with Windows/Linux/Mac OS environments, • Working knowledge of office automation products and computer peripherals, like printers and scanners, • Knowledge of network security practices and anti-virus programs, • Ability to perform remote troubleshooting and provide clear instructions, • Excellent problem-solving and multitasking skills, • Customer-oriented attitude

Job Description COMPANY DESCRIPTION The New York Compensation Insurance Rating Board (NYCIRB) is a non-profit, unincorporated association of insurance carriers. NYCIRB is licensed by the New York State Department of Financial Services as the official workers’ compensation rate service organization in the State. In this capacity, NYCIRB provides a variety of services to the workers’ compensation industry, including data collection and analysis, and the development of loss costs and rating values. These activities, along with analytical tools, research, and customer focused services, are intended to foster a stable and healthy workers’ compensation system in the State of New York. SUMMARY This position is responsible for leading research projects and writing research papers. This work involves extracting data, identifying and analyzing data anomalies, creating exhibits, performing analysis, and drafting research papers for publication. In the course of analyzing data anomalies, this position will collaborate with data team and work with insurance carriers as needed. Data analysis will involve critical thinking and problem solving, and will result in the production of clearly labeled output and well documented conclusions. Further, this position will assist in the training of other staff members, as needed. ESSENTIAL DUTIES AND RESPONSIBILITIES • Lead research projects by extracting and analyzing data, creating exhibits, and critically analyzing the results., • Identify and analyze data anomalies and coordinate with data personnel to resolve them., • Prepare presentations and present research to industry stakeholders., • Communicate with system stakeholders to resolve data anomalies and obtain feedback on research., • Assist senior staff as required to accomplish divisional goals., • Assist in the training of junior staff members, as needed., • Experience writing research papers, preferred (provide copies of published work, if available., • Some actuarial or workers’ compensation related experience preferred., • Associate or Fellow of the Casualty Actuarial Society preferred, but not less than 4 Casualty Actuarial Society examinations., • Proficiency in Microsoft Excel, Word, and database programs., • Programming experience., • Familiarity with SAS preferred., • Data and statistical analysis skills are a must, as well as attention to detail., • Familiarity with statistical models., • College graduate with major in mathematics, statistics or related field of study. The physical demands described in this section are to be representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. • Work requires mobility with frequent bending and standing., • Frequent use of arms for stretching and reaching and use of legs for walking and lifting. 80% -90% of work hours are spent sitting down. SALARY RANGE lLivM3lNVm

Job Description Job Overview We are currently seeking a full time Tier II Support Engineer with a minimum of 5 years of extensive hands on experience with IT support and troubleshooting. Responsibilities • Provide phone support and remote remediation for workstation issues, • Troubleshooting and resolving customer system problems across a broad range of technologies, • Provide installations of new software and upgrades, • Provide installation of service Packs and security updates, • Provide onsite support and installations to clients when necessary, • Knowledge of Microsoft operating systems and desktop applications, • Experience with installing, configuring, and administering a broad range of technologies, • Excellent written and verbal communication skills, • Certifications a plus Founded in 1997, Lincoln Computer Services is a growing custom IT solution provider, servicing New York City and Long Island, New York. If you are interested in working for a growth-oriented company with a culture that exudes collaboration, integrity and a passion for technology, submit your resume today! Benefits Lincoln offers a competitive salary, training and education, a great benefits package (medical, dental, vision, 401k), generous paid time off and an excellent work atmosphere. Powered by JazzHR J1kS4NsHyt

Job Description Service Desk Technician At Five Rivers IT, we build and service reliable IT infrastructures for midsized businesses. Five Rivers IT has been growing at a consistent rate of 30% a year for the last 3 years. We are in search of a Service Desk Support Technician to join the dynamic team of professionals providing world-class IT services to its clients in the NYC metro area. This is a great opportunity for a self-starter with a proven track record to develop, implement, and support various initiatives in the area of IT Support. Responsibilities: • Provide initial contact and incident resolution to customers with hardware, software, and application problems., • Attempt to resolve as many incidents during the first call as possible., • Document incident resolution and status in incident PSA tool., • Provide day-to-day support for localized PC issues., • Create and manage user accounts and provide remote troubleshooting support to customers., • Provide input and update to standard operating procedures., • Participate in the organization's change management process., • communicating and escalating issues using sound judgment and self-initiative., • Previous experience in IT, customer service, or other related fields, • Ability to build rapport with clients, • Strong troubleshooting and critical thinking skills, • This is a Full-Time position., • All standard benefits are included such as medical/dental/vision insurance and vacation time., • We encourage and reward professional certifications, • Salary will be based on experience. Please send your resume with the expected salary. Applications lacking expected salary will not be considered. 8k1tLb4J57

Job Description We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques. Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction. Note: U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time. This position may requires onsite presence and travel to project / client location/s Responsibilities • The Onsite Desktop Support Technician role is to provide a single point of contact for local office end users to receive support and maintenance within the organization's desktop and laptop computing environment, • This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers and scanners) to ensure efficient workstation performance, • The person will also solve problem areas (in person) in a timely and accurate fashion and provide end-user assistance where required, • Monitoring queues for incidents or requests that require resolution, • Escalate to L3 team /Vendors in case assistance is required to resolve any issue, • Isolate system issues; diagnose standard software issues & report hardware issues to respective Vendors, • Prioritizing work based on the impact and urgency of the ticket, • Maintain compliance to Client policies and guidelines like desktop/laptop naming conventions, laptop building/rebuilding checklist, surrender, disposal (Kill Disks/Degauss), • For open tickets requiring spares and accessories and work closely with asset management team in coordinating them, • Incident lifecycle management not limited to documenting work notes, attaching relevant knowledge and detailing incident resolution, • Fulfilment of Service Requests where necessary, • Track and report status of IMAC requests, • Verify completion of IMACs, • Enable end user / equipment Installs, Moves, and changes (IMAC) Requests, • Install new or enhanced functions or features: hardware, software, peripherals and configurations (e.g., peripheral upgrades, system reconfigurations, special requisition installations), • User Data Transfer on need basis, • Hardware support to desktops, laptops (Windows/Mac.), Thin clients (Windows and Linux), Printers, Scanners, • Hardware imaging, deployment, and repair management services, • When de-installing equipment, de-tag equipment, erase and dispose of data and information residing on hard drives, strip for disposal, update in the asset tracking system that the equipment has been de-installed and disposed of, and prepare the equipment to the vital 3rd party for collection and disposal, • Steady State Asset Refresh (Does not include project activity of bulk device replacement), • Assist asset management team in sharing the IMACs for new installations, movement on floors and carrying out physical verification activities, • Replacement of consumables for network printers and reporting issues to the appropriate vendor, • VIP Support (white glove service), • Inventory management and labelling of devices within Client office environment, • Handling shipping and receiving requests for movement of end devices within Client office Requirements • Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role, • Hands-on experience with Windows/Linux/Mac OS environments, • Working knowledge of office automation products and computer peripherals, like printers and scanners, • Knowledge of network security practices and anti-virus programs, • Ability to perform remote troubleshooting and provide clear instructions, • Excellent problem-solving and multitasking skills, • Customer-oriented attitude, • No minimum qualification as long as you have experience

Job DescriptionSummaryOur client is a leading IT Solutions Company located in Roseland, NJ and they are in need of a Level II IT Help Desk Support. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client’s business needs. Duties & Responsibilities • Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management., • Deploying and managing Windows Servers and Active Directory, • Designing Local Area Networks, • Implementing and monitoring network security, • Optimizing and maintaining network software and hardware, • Building and deploying file servers and cloud computing solutions, • Configuring and deploying VOIP solutions, • Performing network infrastructure troubleshooting, • Manage Microsoft Exchange Server, • Telephone solutions, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response., • New User On-boardingQualifications & Requirements, • Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory, • 3 years of experience in a client-facing environment such as sales engineering, • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology, • Possesses strong organizational and time-management skills, • Experience writing proposals for and implementation of technical solutions to fulfill business needs, • Results-oriented, self-motivated, energetic, professional, reliable, and a team player, • Strong understanding of technology and business productivity systems, • Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya or Connectwise., • Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise., • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills, • Sales training experience is a plus, • Having worked in an MSP environment is a major plus.Ideal Qualifications (not required), • CompTIA Net+ and/or CompTIA Security+, • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert), • CCNA or CCIE-Cisco certifications a real plusOur client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

Job Description Company Overview: Stable Rock is a next-generation outsourcing platform offering comprehensive back-office infrastructure and innovative services to early-stage and mid-sized enterprises. With our legacy dating back to 1975, for nearly 50 years we are renowned for our proficiency in accounting, financial advisory, and infrastructure support, currently serving over 400 US and international enterprises across diverse industries. At Stable Rock, we are the architects of success for entrepreneurs, founders, senior executives, management teams, CFOs, controllers, and business professionals. Our mission is to empower, scale, and fortify the bedrock of your enterprise - its IT, human resources, insurance, accounting, bookkeeping, tax, financial reporting, and the overall financial and operational infrastructure. Job Description: mac-tech, a Stable Rock company, is seeking a highly skilled, resourceful, and client-focused Tier 2 Support Engineer to join our growing technical team. This critical role involves resolving complex technical issues escalated from Tier 1 support, implementing advanced IT solutions, and serving as a technical lead for client environments. The ideal candidate will have a background in systems administration, networking, and cloud technologies, and have experience working for a managed services provider. This position features a hybrid work arrangement, blending in-office collaboration in our SoHo New York location with remote flexibility. Position Overview: A Tier 2 Support Engineer will primarily focus on providing advanced technical support to internal and external end-users maintaining efficiency and high-quality work. They will mentor Tier 1 Support Engineers as well as serve as an escalation point. They will create and maintain documentation to support all engineers. Engineers in this role will also seek out opportunities to improve overall team knowledge and lead internal trainings. Responsibilities: • Provide support to mac-tech clients in line with service level objectives by addressing complex service requests and delivering high-quality issue resolutions - specifically issues with undocumented solutions, multi-user systems, security incidents, and organization wide changes., • Monitor and manage ticket queue, including ticket triage, updates, and coordination with internal resources, as needed., • Serve as an escalation point for Tier 1 Engineers, mentor and give feedback to peers, and document repeatable tasks., • Be a resource for projects, as well as client and internal research & development., • Perform routine backup supervision, server maintenance, patching, and infrastructure monitoring, as needed., • Contribute to ongoing service improvements by identifying recurring issues or documentation needs., • Partner with the business development team to make infrastructure and workflow recommendations observed during support., • Continue to seek professional development opportunities and certifications, • Promote mac-tech quality concepts and E.P.I.C.C. values amongst Support Team through coaching, feedback, and leading by example. Qualifications & Skills: • Previous experience in information technology or other related fields., • 2+ years of experience in end user technical support., • Excellent troubleshooting and analytical skills, with a methodical and detail-oriented approach to problem-solving., • Exceptional customer service skills and strong business acumen., • Excellent written and verbal communication skills., • Experience working in a team-oriented, collaborative environment., • Proven track record in server and infrastructure monitoring, patching, and ticket queue management. Compensation: Highly competitive all-in comp ($75,000 to $95,000) Benefits: • Medical, Dental, and Vision, • Health and Flexible Savings Accounts, • 401(k) Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible. Job Posted by ApplicantPro

Job DescriptionSummaryOur client is a leading IT Solutions Company located in the Yonkers, NY (Manhattan, NY area) and they are in need of a Level III IT Engineer. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a clients business needs. Duties & Responsibilities • Workwith sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management., • Deploying and managing Windows Servers and Active Directory, • Designing Local Area Networks, • Implementing and monitoring network security, • Optimizing and maintaining network software and hardware, • Building and deploying file servers and cloud computing solutions, • Configuring and deploying VOIP solutions, • Performing network infrastructure troubleshooting, • Manage Microsoft Exchange Server, • Telephone solutions, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response., • New User On-boardingQualifications & Requirements, • Minimum of 5 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory, • Having worked in an MSP environment is a MUST., • Three years of experience in a client-facing environment such as sales engineering, • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology, • Possesses strong organizational and time-management skills, • Experience writing proposals for and implementation of technical solutions to fulfill business needs, • Results-oriented, self-motivated, energetic, professional, reliable, and a team player, • Strong understanding of technology and business productivity systems, • Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya or Connectwise., • Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise., • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills, • Sales training experience is a plus Ideal Qualifications (not required), • CompTIA Net+ and/or CompTIA Security+, • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert), • CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.Employment Type: Full time Location: Yonkers, NY

Job DescriptionCoreWeave is The Essential Cloud for AI™. Built for pioneers by pioneers, CoreWeave delivers a platform of technology, tools, and teams that enables innovators to build and scale AI with confidence. Trusted by leading AI labs, startups, and global enterprises, CoreWeave combines superior infrastructure performance with deep technical expertise to accelerate breakthroughs and turn compute into capability. Founded in 2017, CoreWeave became a publicly traded company (Nasdaq: CRWV) in March 2025. Learn more at . What You'll Do: CoreWeave's GTM Finance team is a critical partner to our rapidly growing Sales organization. We work at the intersection of finance, sales, operations, and strategy to ensure deals are structured thoughtfully, accurately, and in a way that drives sustainable long-term growth. As we scale, our team is focused on building repeatable processes, enabling high-velocity decision-making, and ensuring our sales partners can deliver best-in-class client experiences. Our dual mandate is to accelerate revenue and maintain the financial integrity of deals. About the role: In this role, you will serve as a key business partner to Account Executives, Account Managers, and Revenue leadership, offering support in structuring and evaluating commercial proposals. You'll dig deep into deal economics, model financial outcomes, and creatively problem-solve to find paths that align customer needs with CoreWeave's strategic and financial objectives. Your day-to-day will include reviewing pricing requests, building financial models, evaluating P&L impacts, and guiding the sales team with clear, actionable insights. This is a fast-paced, high-visibility role where curiosity, persistence, and rigorous attention to detail are essential. Who You Are: • 3+ years of experience in deal desk, financial analysis, sales finance, FP&A, investment banking, or a similar analytical role, • Strong financial modeling skills, including the ability to build and interpret P&Ls, scenario models, and margin analyses, • Ability to translate complex financial concepts into clear, concise, and actionable guidance, • Proficiency in Excel/Google Sheets; familiarity with CRM systems (e.g., Salesforce) and pricing tools, • Strong quantitative analysis skills with the ability to assess trade-offs and recommend data-driven solutions, • Comfortable operating in a fast-paced, ambiguous environment while managing multiple competing priorities, • Experience supporting sales organizations or working with customer-facing teams, • Demonstrated ability to evaluate and structure commercial contracts, pricing proposals, or non-standard deal term, • Exposure to revenue recognition concepts or cross-functional work with Legal and Accounting teams, • Experience in a cloud, SaaS, or infrastructure-as-a-service environment, • Familiarity with GPU-based compute, cloud economics, or infrastructure-related cost drivers, • You love to creatively solve problems and work through complex challenges, • You're curious about what drives a deal's economics and enjoy digging into the details, • You're persistent — you keep pushing to find "how to get to yes" while balancing risk and reward, • You're an expert in simplifying complexity and communicating clearly with cross-functional stakeholders, • You take pride in delivering exceptional service to your internal business partners At CoreWeave, we work hard, have fun, and move fast! We're in an exciting stage of hyper-growth that you will not want to miss out on. We're not afraid of a little chaos, and we're constantly learning. Our team cares deeply about how we build our product and how we work together, which is represented through our core values: • Be Curious at Your Core, • Act Like an Owner, • Empower Employees, • Deliver Best-in-Class Client Experiences The base salary range for this role is $98,000 to $143,000. The starting salary will be determined based on job-related knowledge, skills, experience, and market location. We strive for both market alignment and internal equity when determining compensation. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility). What We Offer The range we've posted represents the typical compensation range for this role. To determine actual compensation, we review the market rate for each candidate which can include a variety of factors. These include qualifications, experience, interview performance, and location. In addition to a competitive salary, we offer a variety of benefits to support your needs, including: • Medical, dental, and vision insurance - 100% paid for by CoreWeave, • Company-paid Life Insurance, • Voluntary supplemental life insurance, • Short and long-term disability insurance, • Flexible Spending Account, • Health Savings Account, • Tuition Reimbursement, • Ability to Participate in Employee Stock Purchase Program (ESPP), • Mental Wellness Benefits through Spring Health, • Family-Forming support provided by Carrot, • Paid Parental Leave, • Flexible, full-service childcare support with Kinside, • 401(k) with a generous employer match, • Flexible PTO, • Catered lunch each day in our office and data center locations, • A casual work environment While we prioritize a hybrid work environment, remote work may be considered for candidates located more than 30 miles from an office, based on role requirements for specialized skill sets. New hires will be invited to attend onboarding at one of our hubs within their first month. Teams also gather quarterly to support collaboration California Consumer Privacy Act - California applicants only CoreWeave is an equal opportunity employer, committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment and consistent with the Americans with Disabilities Act (ADA), CoreWeave will ensure that qualified applicants and candidates with disabilities are provided reasonable accommodations for the hiring process, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed, please contact: . Export Control Compliance This position requires access to export controlled information. To conform to U.S. Government export regulations applicable to that information, applicant must either be (A) a U.S. person, defined as a (i) U.S. citizen or national, (ii) U.S. lawful permanent resident (green card holder), (iii) refugee under 8 U.S.C. § 1157, or (iv) asylee under 8 U.S.C. § 1158, (B) eligible to access the export controlled information without a required export authorization, or (C) eligible and reasonably likely to obtain the required export authorization from the applicable U.S. government agency. CoreWeave may, for legitimate business reasons, decline to pursue any export licensing process.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. Reporting within the "Insights Pod" of the Revenue Intelligence function, this Sr. Analyst will lead much of the key reporting focused on the Revenue Org's performance. They will also work with the rest of the RevOps team and its key stakeholders (e.g. Revenue Leadership, Finance) to set goals, identify patterns of over/under performance, and make recommendations for improvement. This is a full time position on our team reporting to the Associate Director, Sales & CS Operations. This fully remote position may require occasional travel for team or company events. What you'll be doing: • Manage our recurring Rev Org reports (Board Decks, Weekly / Monthly / Quarterly Business Reviews, etc), • Build analytical models to set future goals based on historical revenue team performance that are flexible based on different scenarios / inputs (bookings, pipe gen, pipeline coverage, etc), • Partner with Business Intelligence team to increase reporting efficiency and ensure alignment across key reporting systems, • Proactively assess trends & gaps in our data and synthesize actionable recommendations to our revenue leadership & data management teams respectively, • 99% on-time corporate reporting (WBR, MBR, KBR, BOD), • Associate's or Bachelor's degree (ideally in business, finance, math, or quantitative analysis), • 3+ years of experience in an operations and/or analyst role (Consulting, FP&A, RevOps, BizOps), • Expertise in Google Sheets (preferred) or Excel and Looker, including building complex and flexible analytical models, • Familiarity with GTM metrics such as Pipeline Coverage, Bookings, Retention, Sales Cycle, and Quota Attainment, • Ability to ask the right questions to uncover the "ultimate why" behind analytical exercises and to push back when necessary, • Ability to construct analytical models from scratch, even when given only a high-level brief, • Strong judgment in making thoughtful, quick assumptions when data is incomplete or unavailable, • Skill in identifying data inconsistencies and proactively investigating root causes, • Ability to concisely summarize findings from complex data in formats tailored to the audience, • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job Description The New York Compensation Insurance Rating Board (NYCIRB) is a non-profit, unincorporated association of insurance carriers. NYCIRB is licensed by the New York State Department of Financial Services as the official workers’ compensation rate service organization in the State. In this capacity, NYCIRB provides a variety of services to the workers’ compensation industry, including data collection and analysis, and the development of loss costs and rating values. These activities, along with analytical tools, research, and customer focused services, are intended to foster a stable and healthy workers’ compensation system in the State of New York. SUMMARY The Network Tech II will be part of a team that owns the development, maintenance and end-to-end support of the network servers, backbone, and desktop / laptop computers. These responsibilities include the support of: disaster recovery processes and procedures, local area network (LAN), Microsoft Windows Servers, storage area network (SAN), Active Directory, Microsoft 365, Cisco and Checkpoint switches and remote access devices, MS-Windows, third party software, and end user support for onsite and mobile users. Additional responsibilities may include managing and maintaining a VMware ESX server farm, MS-SQL servers, and cloud infrastructure. Assists in the development and maintenance of network communications. Uses knowledge of LAN/WAN systems to help design and install internal and external networks. Tests and evaluates network systems to eliminate problems and make improvements. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Reviews, analyzes, and evaluates information technology systems operations. Performs a variety of tasks. May lead and direct the work of others. A Network Tech II installs, maintains and evaluates network systems and communications. Troubleshoots the network issues with diverse scope. Assists network architecture design, feasibility and cost studies. Must have extensive knowledge of Internet, computer, routers, switches, firewall, etc. Typically requires a bachelor's degree of computer science, or engineering or its equivalent. Typically reports to a manager. Gaining exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. ESSENTIAL DUTIES AND RESPONSIBILITIES • Support of all network servers, switches, workstations and printers including installation and upgrades. End user support of applications including but not limited to Windows operating system, Microsoft 365, Adobe products, and other various software, utilities, and applications., • Resolve technical issues in a timely manner and solve problems by adapting previous solutions to fit new conditions, • Accurately and completely document problems and solutions on case notes, • Manage back-up and recovery of data and systems., • Manage and maintain the Windows and VMware ESX server farm, • Assist in maintaining department records pertaining to all hardware, software, networks and service agreements, • Assist with project efforts and overall infrastructure enhancements to meet company goals and objectives, • Work with 3rd party vendor support to implement upgrades and fixes, • Maintain asset inventory, network diagrams and other related and relevant records, • Provide instruction and relevant training to end-users in the use of technology, • Role may require occasional planned and emergency off-hour support, • Other duties as assigned and deemed necessary by management.QUALIFICATIONS, • 5+ years of related work experience., • Experience in installing, updating and maintaining OTC and custom software., • Working knowledge of Microsoft 365 and Office., • Ability to install, upgrade and manage MS-window servers., • Practical knowledge of Active Directory, TCP/IP Networking, DNS, DHSP, RAS/VPN, VMware., • Experience and practical knowledge of backup/restore solutions., • Experience with software diagnostics, configuration and installation in the area of Microsoft Windows, Microsoft Office Suites., • Excellent written and verbal communication, analytical and troubleshooting skills., • In-depth knowledge of end user desktop issues in areas ranging from desktop support, e-mail, Remote Support tools, application support, web technologies, videoconferencing and IT security., • Infrastructure knowledge including SANs, switches and wireless networking., • Exceptional customer service and communication skills., • Time management and organizational skills., • Ability to write processes and understand technical documentation., • Ability to work with a wide variety of end users at all levels of the company., • Any of the following certifications or equivalent hands-on experience is an advantage:, • Checkpoint and / or Cisco certification., • Microsoft Certified System Expert (MCSE) or A+ certification in Desktop Infrastructure, Server Infrastructure.EDUCATION REQUIREMENTS, • BA/BS in Information Technology field or Business Analysis The physical demands described in this section are to be representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. • Work requires mobility with frequent bending and standing., • Lifting, moving, racking, etc. of computers, servers, monitors, UPS batteries, etc. is required., • Frequent use of arms for stretching and reaching and use of legs for walking and lifting. 80% -90% of work hours are spent sitting down. SALARY RANGE $78,000 - $117,000 Powered by JazzHR nqJOhh5m5i

Job Description Desktop Support Specialist Location: Hybrid (Manhattan, NY) Compensation: $70,000–$80,000 base + bonus + equity About the Role The Desktop Support Specialist will provide hands-on technical support across a dynamic, fast-paced environment. This role is ideal for an IT professional with strong customer service skills, a solid technical foundation, and the ability to troubleshoot and resolve issues efficiently. The position requires a high level of professionalism, responsiveness, and ownership. Key Responsibilities • Support Windows 11 systems in an enterprise environment, including Active Directory, Azure AD, Group Policy, and Office 365 administration., • Provide end-user support for Citrix virtual desktop infrastructure (VDI)., • Troubleshoot and support collaboration tools such as Teams, Zoom, and Webex., • Support business applications and assist users with technical issues across multiple platforms., • Manage user account provisioning, access permissions, and security rights within Active Directory., • Utilize scripting and automation tools such as Python and PowerShell; conduct basic Linux command-line tasks as needed., • Plan, install, configure, and maintain hardware and software across both on-site and remote environments, including network-connected and cloud-based systems., • Perform updates, upgrades, and after-hours maintenance to minimize outages and ensure system reliability., • Take full ownership of technical issues from identification through resolution, ensuring timely communication and user satisfaction. Position Requirements • Bachelor’s degree or college diploma in computer science, information technology, or a related field., • 1–3 years of experience in desktop support, help desk, or technical support roles (experience supporting financial services users is a plus)., • Relevant technology certifications such as A+, GCP, AWS, MSCE, or CompTIA preferred., • Internship or hands-on experience in a technical environment is an advantage. Personal Attributes • Strong understanding of technology operations and organizational objectives., • Excellent interpersonal, written, and verbal communication skills., • Ability to research and diagnose networking, systems, and application issues., • Proven ability to prioritize and execute tasks in high-pressure or urgent situations., • Capable of presenting information in a clear, user-friendly way to non-technical employees., • Highly self-motivated, detail-oriented, and analytical, with strong problem-solving abilities., • Exceptional customer service orientation and a willingness to go “above and beyond” for users., • Thrives in a collaborative, team-based environment.

Job DescriptionJob Title: Service Desk AnalystLocation: Remote (New York State)Duration: 5-Month ContractSchedule: Day Shift (7:00 AM–3:00 PM / 8:00 AM–4:00 PM / 9:00 AM–5:00 PM / 10:00 AM–6:00 PM) Holiday coverage may be required due to 24/7 service desk operations. Position Summary The Service Desk Analyst will provide front-line, Level 1 IT support for a large enterprise environment that includes multiple healthcare networks and a corporate office. This role serves as the primary point of contact for IT issues, requests, and incidents, delivering high-quality customer service while ensuring adherence to service level agreements (SLAs). The analyst will monitor and respond to service desk phone calls, email queues, and automated ticketing systems, resolving issues where possible and escalating appropriately when necessary. Key ResponsibilitiesService Desk Support * Provide Level 1 and Level 1.5 support for IT incidents and service requests from intake through resolution * Serve as the single point of contact for end users regarding IT problems, incidents, and service requests * Monitor and manage incoming requests via phone, email, and automated ticketing systems * Perform accurate triage and escalation in accordance with established SLAs and procedures Technical Support * Support common end-user issues including: * Password resets * Microsoft Office applications * Windows operating system issues * Utilize service desk tools (e.g., ServiceNow and performance monitoring tools) to document, track, and resolve tickets * Track open tickets, monitor progress, and ensure timely closure per SLA requirements Customer Service & Operations * Deliver a positive end-user experience by meeting or exceeding customer expectations * Follow escalation and paging procedures to ensure SLAs are consistently met * Remain current on service desk tools, processes, and technologies * Contribute to continuous process improvement initiatives within the Service Desk Collaboration & Special Projects * Work independently as well as collaboratively within a fast-paced team environment * Participate in special projects and perform additional duties as assigned * Maintain flexibility to work various shifts or locations if required Remote Work Requirements * Consultant must provide their own IT equipment, including: * PC or laptop * Monitor * Headset * Reliable home internet connection Education & Experience RequirementsEducation * Bachelor’s degree in a relevant field from an accredited institution; or * Master’s degree in Management, Business Administration, Hospital Administration, Public Administration, Accounting, or a related field; or * A satisfactory combination of education, training, and experience Experience * Minimum of 1 year of experience in a business, government, healthcare, educational, or non-profit environment involving: * Systems analysis or support * Methods and procedures implementation * Management information systems or data coordination * Familiarity with EDP applications and data processing programs Preferred Skills * Strong customer service and communication skills * Ability to prioritize and manage multiple tasks effectively * Experience working in a 24/7 service desk or healthcare IT environment * Familiarity with ITSM tools and ticketing systems

Job Description The Future Runs on Bitfarms As demand for AI and high-performance computing (HPC) accelerates, Bitfarms is building the infrastructure to meet the moment. Our US expansion and global operations are laying the foundation for scalable, energy-optimized compute designed to support next-generation workloads and long-term growth. Who We Are Bitfarms (NASDAQ/TSX: BITF) is a global energy and compute infrastructure company that develops, owns, and operates high-performance data centers. With data centers across North and South America, we manage every stage of development from securing energy, producing power, and designing facilities to running world class operations. This vertically integrated approach allows us to innovate faster, operate more efficiently, and deliver infrastructure that can scale with the future of compute. Why Join Our Team At Bitfarms, voted a Great Place to Work, you will be part of a team shaping the next generation of digital infrastructure. We are at the intersection of energy and technology, two industries undergoing massive transformation. Here, your work will have real impact, powering advanced workloads that are driving AI, machine learning, and the digital economy forward. We value people who are curious, collaborative, and committed to building solutions that last. With offices in New York City, Pittsburgh, Montreal and Buenos Aires, Bitfarms offers the chance to grow your career while helping power AI and shape the future of high-performance computing. What You Can Expect at Bitfarms • A fast-moving environment where innovation and execution go hand in hand., • Opportunities to work on cutting edge projects in HPC, AI, and energy infrastructure., • A collaborative, cross border team that thrives on solving complex challenges. What We Offer • Competitive salary and bonus opportunities, along with career advancement, • Top-tier group insurance plan with employer cost-sharing, • Group retirement savings with employer contribution, • Employee referral program, • Telemedicine & employee assistance program (EAP), • An inclusive, safe, and diverse work environment We are currently looking for a IT Support Technician Level 2 to join our team What you can expect in this role: The Level 2 IT Support Technician is responsible for delivering advanced technical support and maintaining the organization's IT infrastructure. This role addresses complex issues, implements solutions, and enhances IT processes. Acting as a bridge between end-user support and advanced technical operations, the technician ensures efficient system performance and provides a high-quality user experience. More specifically, here are some of the key responsibilities: • Technical Support:, • Provide second-level technical support onsite and remotely to troubleshoot and resolve advanced hardware, software, and network issues., • Analyze and resolve escalated tickets, ensuring correct prioritization and resolution; escalate further when necessary., • Support and troubleshoot Office 365 applications, including user account management and custom configurations., • Assist with mobile device setup, integration, and troubleshooting, particularly with O365., • Install, configure, and maintain laptops, workstations, printers, and other hardware assets., • Manage VPN user accounts and configurations to ensure secure and reliable access (e.g., Tailscale, OpenVPN)., • Coordinate with HR to manage onboarding and offboarding processes, adhering to company security policies., • Prepare and provision hardware, software, and user accounts for new hires., • Conduct training for new employees on IT systems and company tools., • Administer and maintain IT systems, including Microsoft Intune, Entra ID (Azure AD), Exchange, SharePoint, Teams, and Slack., • Monitor system updates and deploy patches to address security vulnerabilities., • Conduct regular security log reviews and implement compliance measures., • Configure and maintain network resources, including servers and critical infrastructure., • Develop and implement IT processes and procedures to improve efficiency., • Maintain detailed documentation of solutions, technical processes, and IT systems., • Train Level 1 technicians and end-users on tools, applications, and best practices. Here's the profile we're looking for: Required System Knowledge: • Microsoft Intune, Entra ID (Azure AD), M365 Suite (Exchange, SharePoint, Teams), Slack Admin, • Jira, Confluence, Adobe Admin, • Active Directory (AD): User management, group policies, and permissions., • Troubleshooting: Efficiently diagnose and resolve hardware, software, and network issues., • Networking: LAN/WAN, TCP/IP, DNS, and firewall configuration., • Software Support: Install, configure, and provide support for applications like Office 365., • Customer Service: Deliver professional, empathetic support to users., • Communication: Clearly convey technical solutions in written and verbal formats., • Team Collaboration: Collaborate effectively with Level 1 and Level 3 teams and other departments., • Problem-Solving: Analyze root causes and implement optimal solutions., • Organization: Manage multiple tickets, prioritize tasks based on urgency and impact., • Documentation: Maintain thorough records of procedures and solutions., • College diploma or Attestation of College Studies in Computer Science., • CompTIA A+, Network+, • Microsoft 365 Certified, • Other relevant IT certifications A few more relevant details: • Work schedule: Monday to Friday,, • Onsite 4 days a week, 1 day WFH This job doesn't align to your experience? No problem, we're always looking for amazing talent, so please go to the connect button and apply for future openings. We'll be sure to send you an alert when the time comes. NYC$75,000—$100,000 USD

Job Description Fairstead is a purpose-driven real estate firm dedicated to building sustainable communities across the country. Headquartered in New York, with offices in Colorado, Florida, Texas, and Washington DC, Fairstead owns a portfolio of more than 27,000 apartments across 28 states that includes 27,000 units under management. Fairstead's commitment to communities is realized through a comprehensive platform that leverages in-house expertise in acquisitions, development, design and construction, asset management, and property management. Fairstead's primary mission is to provide high quality housing to all regardless of income, and to make our stakeholders feel "Right at Home." We accomplish this through an empathetic and innovative approach, and by utilizing our interdisciplinary platform as an investor, developer, owner, and operator. Fairstead's Core Values: Innovation, Determination, Integrity, Humility, Empathy and Partnerships ResiBridge is an independent Internet Service Provider of low-cost connectivity options that empower communities to stay connected. Our mission is simple: provide seamless internet access through professional-grade routers, free installation, and unparalleled service. Currently serving portions of Maryland, Ohio, Kentucky and the New York City metropolitan area including Newark, New Jersey, ResiBridge is rapidly expanding to other cities across the US. We design, build, and manage a cutting-edge hybrid network comprising fiber-optic technology and high-capacity wireless links, optimized for multi-dwelling units (MDUs). Leveraging innovative technologies traditionally reserved for commercial applications, ResiBridge delivers exceptional performance and bandwidth, ensuring a superior customer experience from initial onboarding to ongoing support. At ResiBridge, we value innovation, collaboration, and customer-first solutions. We strive to create an inclusive and supportive workplace where every team member can thrive and make a meaningful impact. ResiBridge is hiring a Lead Network Deployment Technician to supervise field teams across multiple sites and markets. This role blends hands-on technical expertise with field leadership and logistics coordination. The Lead Technician will oversee senior and standard technicians, support market launch efforts, ensure deployment consistency, and own accountability for execution quality in the field. Responsibilities: • Supervise and coordinate teams of Deployment Technicians across concurrent projects, • Travel to new markets to lead deployment crews and establish local operational rhythm, • Act as escalation point for technical field challenges, resolving issues quickly and thoroughly, • Ensure all deployments meet ResiBridge standards for cable routing, labeling, equipment installation, and documentation, • Work closely with the Network Deployment Manager to align daily deployment activities with production goals, • Provide field-level feedback to improve tools, training, and process documentation, • Track progress on deployments, materials usage, and crew performance, escalating risks proactively, • Support and enforce safety practices and jobsite professionalism at all times Requirements: • 5+ years of network deployment experience, including 2+ years in a leadership or supervisory role, • Mastery of structured cabling, fiber optic installation/testing, and wireless equipment provisioning, • Experience leading remote deployments, managing travel crews, and launching new markets, • Strong organizational skills and ability to coordinate multiple field teams simultaneously, • Skilled in reading plans, marking up as-builts, and ensuring documentation is submitted accurately, • Excellent communicator—able to interface with field teams, office staff, vendors, and property management, • Willingness to travel (up to 40%), including overnight stays, to support deployments outside NYC Nice-to-Haves: While not required, the following qualifications will be considered a significant plus: Salary Range$70,000—$85,000 USD Diversity in backgrounds and experiences is key to Fairstead's success. Being an equal opportunity employer is a central tenet of our philosophy that shapes who we are and the communities we serve. Our goal is to ensure competitive total compensation that is commensurate with experience, location, and other market benchmarks. For information about how we use your personal information, including information submitted for career opportunities, please review our Privacy Policy at

Job Description Job Overview We are currently seeking a full time Level I/II MAC and PC Support Engineer with a 1+ years of extensive hands on experience with the following: iMac and Macbook repairs, also all OSX operating systems. Support all MAC and Windows environments on site. Responsibilities • Provide phone support and remote remediation for workstation issues, • Troubleshooting and resolving customer system problems across a broad range of technologies, • Provide remote installations of new software and upgrades, • Provide remote installation of service Packs and security updates, • Provide onsite support and installations to clients when necessary, • Knowledge of MAC and Windows operating systems and desktop applications, • Experience with installing, configuring, and administering a broad range of technologies, • Excellent written and verbal communication skills, • Knowledge of Cisco Phone Systems a plus Founded in 1997, Lincoln Computer Services is a growing custom IT solution provider, servicing New York City and Long Island, New York. If you are interested in working for a growth-oriented company with a culture that exudes collaboration, integrity and a passion for technology, submit your resume today! Benefits Lincoln offers a competitive salary, training and education, a great benefits package (medical, dental, vision, 401k), generous paid time off and an excellent work atmosphere. Powered by JazzHR djx7IB0qxP

Job Description Our client, a well established (and still growing) Managed Service Provider (MSP) in Northern NJ is searching for a Level 1 Service Desk Technician. This is an onsite role. In this role YOU will: * Triage incidents - Intake via portal/email/phone * Resolve common end-user issues (and escalate appropriately) * Work within their PSA/RMM stack (Halo PSA + NinjaOne) and operate to documented SLAs * Remote Support & Troubleshooting: Use NinjaOne and remote-control tools to resolve desktop/laptop/peripheral issues (Windows/macOS), Microsoft 365 apps (Outlook, Teams, OneDrive, SharePoint), and common line-of-business applications. * Account & Endpoint Administration: Password resets, AD/Intune tasks (device enrollment, policy checks), software installs/updates, AV/malware remediation. * Networking Basics: Verify connectivity (DNS/DHCP), printer/scanner mapping, VPN client checks; capture key details (IP, firmware, drivers) to aid escalation. * Knowledge & Documentation: Contribute runbooks/KB notes; keep ticket histories complete and audit-ready; align with governance reporting (daily/weekly operational dashboards, monthly summaries, QBR inputs). * Onboarding/Offboarding Support: Prepare endpoints, apply baseline policies, and follow checklists that support standardized environments (e.g., Ubiquiti UniFi networking). YOU might be the right person if YOU have: * MSP Experience (Required): 1+ year on a service desk in a Managed Services environment handling multi-tenant clients, PSA/RMM tools, and SLA commitments. * Technical Foundations: o Windows 10/11 (user profile, updates, drivers), basic macOS support o Microsoft 365 (Exchange Online, Teams, OneDrive/SharePoint), Outlook troubleshooting o Basic networking (TCP/IP, DNS/DHCP, Wi-Fi), printers/scanners, VPN clients o Endpoint security (AV/malware tools), software deployment/update hygiene • * Tools: Practical familiarity with Halo PSA (ticketing, prioritization, SLAs) and NinjaOne (RMM, remote control). * Professional Skills: High empathy and customer service, clear written/verbal communication, disciplined documentation, time management, and a strong sense of urgency. * Nice-to-Have (Preferred) • Exposure to Ubiquiti UniFi networking environments. Basic PowerShell scripting, Intune device management, Azure AD administration. Experience with backup/DR agents and endpoint encryption. Our client offers a base salary between 40 and 48K plus benefits (medical, PTO, holidays, professional development). Master Search Solutions is a direct hire recruiting firm that specializes in the New Jersey marketplace. We have nearly 30 years of experience connecting top talent with leading businesses. We are committed to (and celebrate) diversity, equity, and inclusion.

Job DescriptionSalary: 90000-100000 Cloudbox is looking for an experienced support and systems engineer to support high profile customers in the US, and globally. The role will be office based, with part requirement to assist and support customer IT requirements on-site in Manhattan New York (approx. 80%, supporting multiple customers on-site intra day, 20% remote from the office). The right candidate will be able to work comfortably independently and will have excellent communications skills to collaborate with the global Cloudbox technical team located in London, America and South Africa. The role will involve direct remote support of users, on-site support when required, administration and service management of a wide range of cloud platforms and services, and assisting the Cloudbox project team onboarding customers and migrating workloads to the Cloud. Role Description Supporting Cloudbox customers throughout the US and globally, the Systems Engineer will assist our global support team where needed and provide end to end management of tickets and service requests reported by the customer. Manage Tickets and Requests Receive and record all calls from our customers Provide assessment of Tickets, attempt first time resolution, and /or escalation within SLA. Assist with customer onboarding projects and migrations Keep users informed on status and progress of their Tickets Aid customer retention and satisfaction Help to improve efficiency, processes, documentation, and automation. CORE COMPETENCIES Soft Skills Customer focused Analytical approach with good questioning & listening skills Good verbal and written communication skills, with excellent spoken English Confident and self-motivated with a positive can-do attitude Team player An ability to learn quickly, and a willingness to study and obtain new certifications and skills (further certification will be a KPI of the role) Technical skills Good working knowledge of networks, routing & switching Good knowledge and experience of Office 365 services including Exchange Online, SharePoint, Teams and OneDrive. Excellent technical troubleshooting capabilities including networking, windows OS and applications, email flow and routing, and Office 365 services. Bloomberg application support and troubleshooting Technical Qualifications Current Microsoft Certifications in either MS or AZ tracks. Experience 5+ years experience in a customer facing IT support role. Previous Managed Service Provider experience extremely valuable. Cloudbox is a full-service outsourced IT provider with a specific focus and expertise on Cloud solutions for financial services organisations. This is a dynamic and fast paced environment that needs people that a strong desire to learn and a can do attitude.

Job DescriptionSummaryOur client is a leading IT Solutions Company located in the Yonkers, NY (Manhattan, NY area) and they are in need of a Level III IT Engineer. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client’s business needs. Duties & Responsibilities • Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management., • Deploying and managing Windows Servers and Active Directory, • Designing Local Area Networks, • Implementing and monitoring network security, • Optimizing and maintaining network software and hardware, • Building and deploying file servers and cloud computing solutions, • Configuring and deploying VOIP solutions, • Performing network infrastructure troubleshooting, • Manage Microsoft Exchange Server, • Telephone solutions, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response., • New User On-boardingQualifications & Requirements, • Minimum of 5 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory, • Having worked in an MSP environment is a MUST., • Three years of experience in a client-facing environment such as sales engineering, • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology, • Possesses strong organizational and time-management skills, • Experience writing proposals for and implementation of technical solutions to fulfill business needs, • Results-oriented, self-motivated, energetic, professional, reliable, and a team player, • Strong understanding of technology and business productivity systems, • Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya or Connectwise., • Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise., • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills, • Sales training experience is a plusIdeal Qualifications (not required), • CompTIA Net+ and/or CompTIA Security+, • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert), • CCNA or CCIE-Cisco certifications a real plusOur client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

Job DescriptionCompany Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit Be a part of the historic castle on the park, The Plaza, A Fairmont Managed hotel, a timeless landmark capturing memories since 1907. Located in the heart of midtown, The Plaza now features 282 luxury hotel rooms and suites, the elegant Champagne Bar as well as the legendary Palm Court, New York City’s premier destination for afternoon tea. The Plaza offers the Five Diamond standard of excellence and sophistication while offering an authentically local and unrivalled experience for our guest. Job Description Position Overview: As the Retail Supervisor at The Plaza Boutique & Eloise™ store, you will play a pivotal role in driving our commitment to exceptional customer service and a luxury retail experience at The Plaza Hotel. The supervisor will oversee a sales team to reach revenue goals, maintain and create visual merchandising displays, and ensure a seamless shopping experience for our guests across in-store and digital channels. Your expertise in retail sales will be crucial to achieving our revenue targets and enhancing the shopping experience for Eloise™ and Plaza customers from around the world. The Plaza Boutique & Eloise Store: Open 7 days a week; 10am – 6pm Our online store: The Plaza & Eloise At The Plaza Shops Summary of Responsibilities: Reporting to the Retail Operations Manager your key responsibilities will include: Compensation: $32/hour plus commission Tasks and Responsibilities: • Retail Sales: support sales staff during business hours, including covering breaks and setting the daily and weekly tasks for the boutique. Assist with hotel guest, online, and inter-department requests., • Team Leadership: Supervise and develop the sales staff, fostering a high-performance culture resulting in customer service excellence and revenue goal achievement., • Store maintenance: Ensure the store is clean and polished, enforcing visual merchandising standards and store policies in line with The Plaza brand., • E-Commerce Support: Fulfill BOPIS orders. Assist guests to fulfill their orders both in store and online, supporting an omni channel shopping experience., • Inventory Management: Drive the monthly floor set model, ensuring timely and accurate organization of inventory for optimal customer service. Ensure proper stock levels in store for fast selling product and collaborate with leadership to create an exit strategy for slow selling product., • Business Analysis: Monitor and analyze business trends, resulting in actionable insights to support sales goals for in store and online., • Ability to achieve sales goals through team development, merchandising, and marketing, • Strong leadership: ability to work well in a small, tight-knit team and motivate/support sales associates, • Computer and POS proficiency, experience with Shopify, • Adaptable; Reliable; proficient in time management, delegation, and multitasking., • Professional presentation and demeanor. Qualifications Requirements: • Flexibility to work varied hours/days based on business needs., • Comprehensive understanding of retail dynamics, • Meticulous attention to detail, • Proficiency in hands-on management, inventory systems, and e-commerce portals, • Effective verbal and written communication skills., • Previous leadership experience in retail required., • Highly responsible, reliable, and able to thrive in a fast-paced environment., • Proficiency in Microsoft Windows applications and/or Point of Sales systems required., • University/College degree in a related discipline preferred., • Revenue-driven mindset with a focus on results., • Ability to maintain focus on guest needs, remaining calm and courteous at all times., • On-site presence required; remote work not applicable, • Visual Merchandising expertise, • Discern and advocate for effective practices concerning pricing strategies and sales goals, • Photoshop, photography skills, and content editor skills an asset, • Marketing and social media interest, • E-commerce experience, • Previous experience in the hotel industry Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description JOB SUMMARY: We are looking for a results-driven Associate Financial Analyst (Pricing) to join our Pricing team. In this role, you will develop and execute pricing strategies that support profitable growth, strengthen customer relationships, and enhance long-term value creation. You will analyze customer profiles, expected sales volumes, and location dynamics to optimize pricing decisions with the objective of maintaining and improving ROIC. You will be responsible for maintaining pricing models and frameworks that support sales and operational teams across the business. In addition, you will actively identify opportunities for process improvement and contribute actionable ideas that enhance productivity, outcomes, and cross-departmental collaboration. This is an excellent opportunity for a strategic thinker with strong analytical skills and a passion for turning complex data into meaningful recommendations that guide business growth. ESSENTIAL DUTIES: • Assist in the development of pricing proposals and solutions that support both new business opportunities and existing customer accounts., • Partner with cross-functional team on pricing-related initiatives., • Help drive continuous improvement to pricing analyses, tools, and reports., • Support change initiatives by working with operational teams through the adoption and integration of new tools, processes, and reporting systems., • Support continuous improvement efforts, including Lean-related analysis, to enhance efficiency, accuracy, and workflow effectiveness., • Support change management and implementation of new pricing models and tools. Desired Skills • Exceptional analytical and problem-solving skills, with the ability to interpret both structured and unstructured data while applying creative approaches to business challenges., • Demonstrates self-motivation and effectiveness in a remote or independent work environment., • Strong organizational skills with the ability to set priorities, thrive under pressure, and create order in ambiguous environments., • Advanced Excel proficiency, including complex formulas, PivotTables, and data modeling; VBA and Power Query experience preferred., • Familiarity with SQL, Alteryx, and Power BI Desktop is an advantage., • Exhibits high levels of professionalism, integrity, and trustworthiness., • Possesses professionalism and excellent communication skills, enabling clear idea-sharing, cross-team collaboration, and informed decision-making. EDUCATION/OTHER: • Bachelor's degree (Business, Finance, or a related field preferred), • 2 to 3 years of experience in a financial analyst or a similar role, with a strong focus on finance and operational reporting

Job Description **4-5 month contract starting in April Description Looking for desktop candidates to support the Summer Internship and Fall New Hire Program for a large financial bank from late April to September. Candidate should have 3-5 years of desktop support experience in a Window 10/11 environment and have installed hardware and software, built new PC, etc. This initiative involves two phases. Phase 1: supporting over 1000 Summer Interns who will be working at BOA over the summer before returning to college or starting their career. In the first two weeks of the project, the Desktop candidates will be profiling, installing and configuring laptops/desktops for the Summer interns. They will be installing proprietary applications and market data applications such as factset. Candidates do not need to have market data experience but financial experience and large enterprise experience is a big plus. After the first two weeks they will be providing desk side support to the interns. Common issues that may come up revolve around: network connectivity, adding printers, email issues with Outlook and operating system troubleshooting on Windows 10. After this phase ends then the New Hire program will start. Phase 2: For the New Hire program, they will be doing the same function for about 450-500 New Hire employees. They will be performing the installs/profiling/configuration for about a month and then will provide desktop support to the new hires until the end of September. Responsibilities will include configuration of laptops, encryption, remote configuration, installing and deploying applications such as market data applications, verify users accounts, email, etc. The personnel will be responsible for the configuration of laptops, deploying and configuring LOB applications such along with market data applications. The person will also be providing Technical Desktop support to the summer interns. Some Market Data background training along with Windows Core app familiarity such as Office and Outlook email. We are looking for candidates that are professional with great communication and customer service skills that are flexible with their schedule and can commit to a short term project: April to September. There is always a chance of extension to move to other projects. Job Type & Location This is a Contract position based out of Jersey City, NJ. Pay and Benefits The pay range for this position is $27.00 - $27.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Jersey City,NJ. Application Deadline This position is anticipated to close on Mar 6, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Job DescriptionSoni Resources Group, Inc. is a leading staffing and recruiting firm committed to connecting top talent with exceptional opportunities. The IT Specialist will be responsible for managing day-to-day IT operations, providing technical support to end users, maintaining infrastructure, and ensuring systems run securely and efficiently. This hands-on role involves both strategic planning and practical problem-solving to support a fast-paced business environment.Responsibilities: • Provide Tier 1–3 technical support to employees (hardware, software, network, and cloud issues)., • Manage and maintain network devices, and user accounts (Active Directory, Microsoft 365, etc.)., • Manage IT inventory of all hardware + remote monitoring, • Workstation set up, • Lead Cybersecurity trainings, • Administer backup, recovery, and disaster recovery solutions., • Maintain security tools such as firewalls, antivirus, and multi-factor authentication systems., • Manage IT vendors and service providers., • Monitor system performance and proactively resolve potential issues., • Maintain documentation for systems, procedures, and configurations., • Assist with onboarding/offboarding of employees and IT equipment provisioning., • Support IT-related projects (system upgrades, migrations, process automation, etc.)., • Zoom / VOIP experience, • AV support, • LinkedIn/ License assignment, • Carrier connections with Bullhorn and other platforms, • Website maintenance, • Own all technical aspects to Bullhorn CRM (front office + back office), • Oversee Bullhorn related projects and development work (e.g., BH onboarding, Canvas, full app integration, Gear partners), • Support overall Bullhorn account management Qualifications:, • 3–5 years of IT support or systems administration experience., • Strong knowledge of Windows and macOS environments., • Experience with Microsoft 365 / Azure AD administration., • Understanding of networking fundamentals (DNS, DHCP, VPNs, firewalls)., • Strong troubleshooting and problem-solving skills., • Excellent communication and customer service skills., • Ability to operate independently and as a self starter

Job Description Are you seeking a challenging position that provides for personal and professional growth? Do you want to work with mutually supportive colleagues in love with technology and solutions that help organizations succeed? Are you gratified when clients appreciate your work? Do challenges energize you. Do you want to keep learning and not sit on a help desk working remotely all day? Then you are our candidate. We are seeking an experienced field Technology Support Technician to join our team! You will implement and support a diverse range of network solutions from on premises, hybrid, and cloud-based solutions for our clients as a member of a mutually supportive team. We are a Microsoft focused shop with primary commitment to MS365, Azure, and Windows Virtual Desktop. We are especially focused on security with SSO, PIM and conditional access methodologies a must. BUT we also work with clients that use Apple Macs and work with Gsuite and need a strong centralized management partner. You will resolve issues in a methodical way using the best online tools and documentation systems. You will have the full support of a committed and diverse team of I.T. professionals. You must be experienced, knowledgable about Entra and on line SharePoint. We will provide you every opportunity to learn, grow, and move up as our organization continues to grow. We have an amazing staff retention over 8 years. We are hiring for the long term. Responsibilities: • Provide end user technical assistance with computer hardware and software, • Assist in designing new solutions for client organizations with video, streaming, and ingenuity, • Administer AD and AAD domains for organization clients with deep knowledge of Security using EPR, MDR, EPP and SIEM technology., • Experience configuring Microsoft Azure Conditional Access, Privileged Identity Management. SharePoint security/ permissions configurations, and Intune., • We do support Mac and Gsuite clients with a commitment to Addigy remote management tools., • Resolve issues for clients via phone, in person, or remote help desk., • Recommend hardware and software improvements., • Utilize cloud ticket and document systems to track and manage proactively customer issues and resolutions., • have excellent documentation skill: writing, formatting, logic., • Capable of producing detailed Scopes of Work for projects such as migration of Ad to AAD, migration of shares, et al., • Previous experience in IT, customer service, or other related fields., • Must be totally committed to the job and fulfilling customer needs, • MUST be an aggressive Self-Learner, • Must be a TEAM player with ability to receive feedback (criticism) and debriefing commitments., • Knowledge of Active Directory, Azure Active Directory and Microsoft Security, • A VERY strong ability to relate to end users on a one-to-one basis., • Hands on experience with Microsoft M365, Azure virtualization,, • Knowledge of routing valuable, especially VPN with SonicWALL Firewall routers, • Knowledge and keen interest in Cyber security, • Ability to build rapport with clients., • Strong troubleshooting and critical thinking skills. Writing documentation a must., • Strong ability to research solutions from the Internet on demand., • Positive and professional demeanor, • College Degree or equivalanet required., • Excellent written and oral (English) communication skills Powered by JazzHR OZq9jbKLuC

Job DescriptionCompany Description We are a boutique IT recruiting agency that strictly works with IT consulting companies and managed services providers. We place candidates on a permanent, full time basis (no contract or contract-to-hire positions). Job Description Tier 2 Field Technician (New York City | Hybrid Field + Remote) Full-Time | MSP Environment We’re looking for a confident, customer-friendly Tier 2 Field Technician to support our clients throughout NYC. This role blends remote work with frequent onsite visits, and is perfect for someone who enjoys variety, problem-solving, and being the “face” of the company at client locations. If you're looking to grow your skills, build deeper technical experience, and eventually move into higher-level engineering roles, you’ll feel right at home here. What You’ll Do * Provide Tier 2 support across multiple client environments—both remotely and onsite. * Work from home on remote tickets, while spending 3–4 days per week onsite handling escalations, hands-on troubleshooting, and client requests. * Support desktops, laptops, mobile devices, network hardware, servers, and cloud services. * Troubleshoot issues involving Microsoft 365, Windows OS, macOS, Azure AD/Entra ID, printers, connectivity, and business applications. * Deploy and support firewalls, switches, access points, and other network components. * Assist with small-to-medium projects such as workstation rollouts, network upgrades, migrations, and hardware refreshes. * Maintain accurate documentation in RMM/PSA tools and communicate clearly with both clients and internal teams. * Build strong relationships through professionalism, reliability, and excellent communication. What You Bring * MSP experience is required—you’re comfortable with multi-client environments and shifting priorities. * Solid Tier 2 troubleshooting experience across Windows, macOS, Microsoft 365, networking basics (DNS, DHCP, VLANs), and common business software. * Comfort supporting field hardware—workstations, WiFi, printers, cabling basics, routers, and switches. * Ability to solve problems independently and escalate appropriately when needed. * Strong communication skills and a client-first, service-oriented mindset. * Ability to navigate NYC for onsite visits (subway/walking is perfectly fine). * A desire to learn, grow, and take on more responsibility over time. Growth & Advancement Opportunities We invest heavily in professional development, and this role is designed to be a launching pad. As you grow your technical depth and take on more responsibility, you’ll have opportunities to advance into: * Senior Support Engineer * Project Engineer / Implementation Specialist * Systems Administrator * Systems Engineer * Cloud Engineer (M365/Azure) * Network Engineer We want you to move forward, not stay stuck in tickets forever. Why You’ll Love This Role * A healthy balance of remote work and onsite client interaction. * A supportive MSP team that values collaboration and continuous learning. * Exposure to a wide variety of environments, keeping every day interesting. * Clear pathways to advance into higher-level engineering and system administration roles. If you love helping people, enjoy being hands-on in the field, and want a career path that grows with you, we’d love to talk. Qualifications MSP Experience necessary. Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description Who We Are At Murmuration, we believe that America’s promise is shaped and reshaped by the best ideas and ideals of its communities, and the dreams of the people who believe in a better life for themselves, their families, and each other. We help organizations build power in their communities in four key ways: we organize a network of values-aligned partners; we provide deep, data-driven insights into people, places, and perspectives; we develop tools that make organizing and engagement easy and more effective; and we offer services that strengthen our partners’ capacity to lead change in their communities. We envision an America where every community has what it needs to help people lead healthy, free, and dignified lives. We work to redesign the systems and structures we all depend on — how we learn, live, govern, and solve problems — so that they are just, equitable, resilient, and rooted in shared responsibility. By strengthening the ties that hold communities together, we aim for civic life defined by collective action and care, with effective leadership that truly represents everyone. We are a collaborative, curious, and creative team of organizers, scientists, teachers, technologists, campaign veterans, and more who share the unwavering belief that we can use our gifts in service of transforming America — together. We’ve built our team guided by the belief that the whole is greater than the sum of its parts. And so we support each other relentlessly — rallying together to face challenges the same way we celebrate each other’s wins. About the Position Do you see yourself as a resourceful problem-solver who empowers teams, anticipates needs, and ensures the technology people depend on just works? As an IT Specialist, you will provide hands-on support across the systems, tools, and infrastructure that keep Murmuration running: helping colleagues troubleshoot issues, maintaining our core platforms, and driving enablement initiatives that make everyone's work easier and more effective. You will take ownership of problems from start to finish, partnering across teams to deliver solutions that remove friction and keep our people focused on the mission. As a key member of a small, high-impact team, you'll do more than fix what's broken; you'll help shape what's next. From refining workflows and improving documentation to contributing to our evolving IT program, you'll bring both technical skill and a service mindset to work that sits at the forefront of social change. Every system you support helps our partners harness data and technology that levels the playing field for communities too often left behind. That mission shows up in every ticket resolved, every tool enabled, and every colleague empowered to do their best work. This role requires you to be local to NYC in order to support the needs of our headquarters, including our meeting rooms and occasional team gatherings. Job Level: P3 What You’ll Do Help Desk & End User Support • Serve as the first point of contact for technical issues via our help desk ticketing system;, • Provide initial/Level 1+ support for hardware, software, and connectivity issues on primarily macOS systems and cloud services;, • Troubleshoot and resolve user issues efficiently, escalating as needed;, • Deliver excellent customer service and clear communication to non-technical staff; and, • Assist with onboarding and offboarding of employees, ensuring accounts, devices, and permissions are configured correctly. Systems & Device Management • Administer and maintain MDM platforms (e.g., Intune, Jamf, Kandji) for endpoint deployment, updates, and compliance;, • Oversee device provisioning, asset tracking, and lifecycle management; and, • Ensure devices and configurations meet Murmuration’s security standards. AV & Collaboration Tools • Support and maintain audio-visual systems for hybrid meetings and events (Zoom Rooms, Teams Rooms, Logitech, or Crestron setups);, • Troubleshoot AV, conferencing, and presentation issues promptly; and, • Work with staff to improve reliability and accessibility of meeting room technology. IT Security & Controls • Support implementation and monitoring of IT security controls aligned with organizational standards;, • Help manage endpoint protection, access management, and incident response efforts;, • Install and configure appropriate local and SaaS software, privileges, and account setup according to role specifications; and, • Assist with security audits, risk assessments, and compliance documentation. Process & Continuous Improvement • Maintain IT documentation, knowledge base articles, and process guides;, • Identify, drive, and own help desk workflows, automation, and reporting; and, • 3–5 years of experience in IT support, system administration, or a similar role;, • Good understanding of Mac computers, mobile devices, and other tech products;, • Hands-on experience with MDM platforms (Intune, Jamf, or equivalent);, • Experience providing Level 1–2 technical support for diverse systems and users;, • Familiarity with AV technologies and conferencing platforms (e.g., Zoom, Teams, Google Meet);, • Understanding of IT security best practices, identity management, and device compliance;, • Strong problem-solving, communication, and documentation skills; and, • Empathy, patience, and a customer-first mindset. Nice to Haves • Experience with Google Workspace, Okta integrations, and Atlassian administration;, • Basic networking knowledge (Wi-Fi troubleshooting, VPNs, VLANs, etc.);, • Familiarity with cloud-based infrastructure and automation tools; and, • Experience with IT Controls. Talented IT Specialists come from all walks of life and career. If you are passionate about civic engagement and technology, please apply, even if you do not check every box! Benefits Location and Compensation The IT Specialist is a full-time, salaried position with a comprehensive benefits package (details below). This role requires you to be local to NYC in order to support the needs of our headquarters, including our meeting rooms and occasional team gatherings. The starting salary for this position is $118,929. We set compensation using market data and apply it consistently across the organization to ensure fairness and transparency for everyone in similar roles. Our Culture of Care We work hard to create a culture of care to ensure that our staff are best equipped to lead happy, healthy, and balanced lives. To that end, we offer a comprehensive benefits package which includes: • Health, vision, and dental insurance with 100% of premiums covered for you and qualifying family members;, • Retirement benefits with a 5% employer match;, • A flexible unlimited PTO plan;, • Generous paid parental leave;, • Pre-tax commuter benefits;, • A company laptop;, • A flexible remote work environment;, • A home office setup stipend for all new employees;, • Monthly reimbursement for remote work expenses;, • A yearly professional development fund;, • Mental health and wellness benefits through Calm and Better Help;, • Yearly in-person staff retreats; and, • A welcoming culture that celebrates diversity, equity, inclusion, and belonging. At Murmuration, we believe a vibrant, representative democracy depends on the inclusion of diverse voices, lived experiences, and perspectives. The best ideas don’t come from a single person or ideology — they emerge at the intersection of different backgrounds, identities, and viewpoints. We are proud of our commitment to building an organization and culture shaped by respect, empathy, and collaboration, where our team’s diversity fuels innovation, civic engagement, and meaningful change. We welcome new colleagues who will help us nurture this collective effort. Join us. An Equal-Opportunity Employer with a Commitment to Diversity Murmuration is proud to be an equal opportunity employer, and as an organization committed to diversity and the perspective of all voices, we consider applicants equally of race, gender, color, sexual orientation, religion, marital status, disability, political affiliation and national origin. We reasonably accommodate staff members and/or applicants with disabilities, provided they are otherwise able to perform the essential functions of the job. Note: Murmuration is two organizations working together to pursue our mission of amplifying the power of civic engagement: Murmuration Research Institute, a 501(c)(3) that conducts research to identify, design, and create the data, tools, and insights that build healthier and more equitable communities; and Murmuration, Inc., a 501(c)(4) that supports organizations working across the country on the nation’s most challenging issues with access to data, tools, and research that build healthier and more equitable communities.

Job DescriptionCompany Description About NYPCC New York Psychotherapy and Counseling Center (NYPCC) is New York State’s largest community mental health clinic, serving more than 15,000 clients each month through accessible in-person and telehealth services. With over 50 years of experience, we remain deeply committed to clinical excellence and meaningful care for the communities we serve. In 2025, NYPCC was recognized by City & State as both a Top Place to Work and a Top Mental Health Care Provider in New York, and we are proud to hold Mental Health America’s Platinum Bell Seal. These honors reflect our mission-driven culture and our strong emphasis on employee well-being, professional growth, and lasting impact. Why Work at NYPCC: • We Pay Down Your Student Loans!, • Medical, Dental, and Vision Insurance is Paid for by NYPCC 100%, • Paid Time Off and Company Paid Holidays, • Annual Rate Increases, • 403B Retirement Plan with Match!, • Continuing Education Opportunities Available, • Professional Development through NYPCC Academy, • Amazing Workplace CultureJob Description, • Answer all inbound calls with professionalism and customer service framework communication., • Following up with all inbound calls by finding a resolution, documenting/relaying messages, and/or handling soft transfers as needed, • Assist with appointment scheduling related calls, follow up on missed appointments and confirmation calls (outbound calls), • Triage all calls & callers to determine if it is a request/inquiry, complaint or grievance, to escalate, resolve and conduct service recovery., • Identify and escalate emergency distress and/or client safety concerns calls to Senior Clerical for guidance or further escalation to management and/or clinical supervisors., • Document and complete Call Center Form for data call log. Fulfill surveys/reports issued by Call Center Supervisor as needed., • Complete Call Center task assignments provided by management team, • Maintain consistency with achieving daily/weekly phone operations and performance metrics and goals., • Maintain confidentiality and always comply to HIPAA regulations., • Assist with intake calls for case management as needed for coverage and staff call outs., • Provide support to the clinical team and chart maintenance as needed., • Perform other duties and tasks as assigned by Senior Clerical Team, • Perform other related duties and tasks as assigned by the Call Center Supervisor.Qualifications, • Must be fully Bilingual in English and Spanish, • Must have 1 to 2 years of Call Center Representative experience in a fast paced office, preferably in medical or community mental health office, is required., • High School Diploma or equivalent is required, • Must be proficient in MS Office (Outlook, Word, and Excel), • Must have the ability to learn new software, • Possesses the personality and demeanor to work with difficult clients, • Must be detail-oriented and have the ability to multi-task, • Must be a team player, • Thrives under pressure in an outpatient client environment, • 1 form of picture ID (non-expired), • Unexpired passport: OR, • Driver’s License AND Social Security Card; OR, • State ID Card AND Social Security Card Additional Information • This is a FULLY REMOTE POSITION, • Schedule Options:, • Tues-Sat, • Sun-Thurs, • Must be willing and able to travel to Bronx clinic for a 30 day onsite in person training period before transitioning into fully remote., • MUST LIVE IN THE TRI-STATE AREA, • The ideal candidate for this position possesses a personal presence characterized by a sense of honesty, integrity, and care with the ability to inspire and motivate others to promote the mission, vision, goals, and values NYPCC, • Has the ability to self-care and cope with mental and emotional stress related to the position, function independently, have flexibility, consistency, and professionalism. Compensation commensurate with experience and qualifications. NYPCC is a fast-paced, energetic, dynamic environment that employs people with a passion for our mission. NYPCC is an Equal Opportunity Employer All your information will be kept confidential according to EEO guidelines. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.