Remote customer service jobs in Fort Worth, TexasCréer des alertes d'emploi

Essential Duties and Responsibilities: • Point of contact for assigned customer account., • Provide the necessary support and management for successful implementation of a project from start to finish., • Facilitate and maintain communication between shop production, purchasing, customer service, applicable sales rep(s), and management., • Assess operational requirements at all stages and manage those with our team., • Set project schedule, track status, monitor and manage production orders, sales orders, production, shipping, and installation processes., • Ensure project stays on schedule and any changes affecting this are resolved and communicated between Company and customer., • Track progress on the schedule and meet designated milestones for success., • Communicate with sales and customers on project. Offer viable solutions and opportunities as they arise., • Monitor production and quality to customer/stakeholder/sponsor standards., • Identifies and resolves issues and risks., • Implements change practices when needed., • Manages resources to make certain production and installation schedules are on track., • Complete purchase order and invoice processing for customers and third-party vendors., • Comply with company policies and legal guidelines., • Help maintain a safe and orderly environment of the facilities., • Performs any other duties assigned by management. Required Skills/Abilities • Strong knowledge of Microsoft Office (Word, Outlook, Excel & PowerPoint), • Excellent written and verbal communication skills., • Ability to work independently and multi-task in a constantly changing environment., • Demonstrate a positive attitude, energy, and professionalism, as well as be trustworthy, respectful, and demonstrate sound work ethics., • Must be able to communicate clearly and effectively on multiple levels within the organization., • Available to work a flexible schedule that may include some nights and weekends., • Able to work extended hours as needed., • Able to travel as necessary. Education and Experience • Bachelor’s degree required., • 5+ years of experience in a project management role required., • Retail construction or installation experience preferred, • Management experience preferred., • Knowledge of Macola a plus. Work Environment: • Majority of work performed in a general office environment – Remote positions are not available at this time., • Position may require occasional availability for extended hours.

SR UX Researcher Digital Customer Experience About the Role We are seeking a SR UX Researcher to join a Digital Customer Experience team focused on designing intuitive, data-driven digital products for both customer- and employee-facing applications. This role is ideal for a thoughtful, empathetic, and analytical user advocate who thrives at the intersection of research, data, and design strategy. You will work closely with Product Owners, Designers, Engineers, and stakeholders to uncover insights that inform product decisions and improve end-to-end user experiences. You will have the opportunity to lead research initiatives, influence product strategy, mentor peers, and help scale UX research practices within a complex, fast-paced organization. Why You’ll Love This Job • Be part of a collaborative, multidisciplinary UX team, • Influence product decisions through meaningful user insights, • Work across the full UX research lifecycle, from discovery through validation, • Wear multiple hats as a researcher, strategist, mentor, and advocate, • Partner with Product Owners, Designers, and stakeholders to understand business goals and user needs, • Develop and execute research strategies aligned with product objectives and key results (OKRs), • Conduct discovery and evaluative research to inform product direction, • Perform qualitative UX research, including:, • Moderated usability testing, • User interviews and contextual inquiries, • Heuristic evaluations and competitive analyses, • Perform quantitative UX research, including:, • Surveys and clickstream analysis, • Card sorting, tree testing, and unmoderated usability testing, • Eye-tracking studies to assess usability and comprehension, • Synthesize research findings into clear, actionable insights and communicate them effectively to cross-functional teams, • Leverage analytics tools to supplement research and assess product performance, • Create and maintain personas, journey maps, and service blueprints to support customer-centered design, • Monitor UX metrics and customer feedback to identify opportunities for improvement, • Work in an Agile environment across multiple initiatives and ceremonies, • Help scale UX research by contributing to Research Operations, infrastructure, and best practices, • Bachelor’s degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Visual Design, Behavioral Sciences, Psychology, or a related discipline, • Strong foundation in user-centered design, with hands-on experience in qualitative and quantitative research methods, • Bachelor’s degree in a related field, • 3+ years of applied UX research experience, preferably in large or matrixed organizations, • Proficiency with remote unmoderated and moderated usability testing platforms, • Familiarity with modern design and prototyping tools (Figma, Sketch, Adobe CC, Zeplin, Flinto, etc.), • Strong written and verbal communication skills, • Ability to present research findings clearly and justify design recommendations using data, best practices, and business requirements, • Master’s degree or Ph.D. in a related discipline, • 5+ years of UX research experience in complex or enterprise environments, • Experience owning and executing research strategies aligned to product objectives and OKRs, • Project management skills with the ability to define strategy, set goals, and deliver on time, • Experience scaling research practices, building insight repositories, or establishing benchmarking programs, • Proficiency with analytics dashboards and data visualization tools, • Experience conducting field research with unionized or regulated workforces, • Qualitative and quantitative UX research methods, • SPSS, R, SQL, database querying, and basic programming, • Moderated and unmoderated usability testing platforms, • Eye-tracking tools and research hardware, • UX metrics, analytics, and data interpretation, • Design and prototyping tools, • Insight storytelling and presentation development, • Cross-functional collaboration and stakeholder influence

Remote Customer Support Specialist (Work From Home) | $3,300–$3,900/month We’re hiring Remote Customer Support Specialists to join our growing team. This is a fully remote / work-from-home customer service role focused on handling inbound calls and helping customers with general questions, updates, or basic support needs. You’ll be the first point of contact for customers—so clear communication, patience, and a calm, professional tone matter. If you enjoy talking to people, following simple processes, and solving straightforward issues while working independently, you’ll feel right at home here. What You’ll Do (Key Responsibilities) • Answer inbound customer support calls and provide accurate, helpful responses, • Make occasional outbound calls (appointment reminders, follow-ups, or status updates), • Maintain a friendly, patient, and professional tone on every interaction, • Document call notes and key details accurately using our digital tools and systems, • Follow step-by-step call handling procedures to keep conversations efficient and consistent, • Stay connected with your remote team through chats, updates, and scheduled check-ins What We’re Looking For (Qualifications) • Strong speaking skills, active listening, and clear communication, • Comfortable using a computer and switching between basic tools (calls, notes, systems), • Reliable internet connection and a quiet, distraction-free home workspace, • Team-minded attitude—willing to ask questions and support others, • No experience required — paid training is provided, • Customer service experience (call center, retail, hospitality) is a plus, not required Pay & Benefits • Monthly pay: $3,300–$3,900 (based on experience), • 100% remote — work from the comfort of home, • Paid training starting day one, • Flexible scheduling options (including weekends based on availability), • Supportive team culture with approachable managers, • Growth and advancement opportunities within the company If you’re ready to start a remote customer support role with training, flexibility, and a supportive team, apply today. 📞💻

Job Title: UX Researcher Contract Duration: 11 months (01/26/2026 to 12/31/2026) Location: Hybrid at Fort Worth, TX 76155 - 3 days/week onsite (Tues-Thurs) 2 days remote (Mon & Fri). PR: $75-$78/hr on W2 Top 3 Mandatory Skills and Experience: • Bachelor's degree in human computer interaction, human factors engineering, computer science, visual design, behavioral sciences, psychology or other related discipline, • Strong understanding of user-centered design, experience with qualitative and quantitative research methods and analytical skills, • Experience and understanding of SPSS, R, SQL, database queries and basic programming languages, • Knowledge and ability using remote unmoderated testing tools and moderated testing devices and platforms Nice to Have Skills and Experience (preferred but not required): • Ability to present work in a clear and compelling manner to stakeholders- explain design recommendations by citing best practices, testing data or business requirements, • Excellent written and verbal communication skills and proven ability to collaborate effectively across disciplines, product lines and roles, • Experience in owning and creating research strategies that help define and work toward product objectives and key results Description: WHY YOU’LL LOVE THIS JOB • This job is a member of the Digital Customer Experience team within the Customer Experience Organization. We're a multidisciplinary UX team that drives the user experience for our customer and employee-facing applications., • The UX Researcher is a thoughtful, empathetic and experienced UX professional with extensive knowledge of UX best practices and hands-on experience with user research methods, data analysis and UX strategy., • The ideal candidate is a driven user advocate who is passionate about creating intuitive products and uses their strengths in multiple disciplines to share knowledge and mentor their product portfolio., • You'll wear many hats as a mentor, strategist, collaborator and evangelist, and you’ll use your applicable knowledge and skills in user testing, research best practices and methodologies for a wide variety of problems. WHAT YOU’LL DO • This list is intended to reflect the current job, but there may be additional essential functions (and certainly non-essential job functions) not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate, observing any legal obligations including any collective bargaining obligations., • Collaborate with Product Owners, Product Designers and stakeholders to develop a deep understanding of business problems and advocate for user experience., • Contribute research strategies that help define and work toward product portfolio objectives and key results (OKRs)., • Advocate for and perform discovery and evaluative research to reveal product insights ahead of development., • Conduct qualitative UX research using industry-standard methods such as moderated usability tests, heuristic evaluations, user interviews, contextual inquiries and competitive analyses to understand user behaviors, needs, motivations and pain points., • Perform quantitative UX research leveraging methods like surveys, clickstream analysis, eye-tracking studies, card sorting, tree testing and unmoderated usability tests to quantify user behaviors, validate design decisions and measure ease-of-use, comprehension and satisfaction., • Effectively present and communicate actionable insights to product teams based on research outcomes., • Use analytical tools (Adobe Analytics, Quantum Metric, etc.) to gather data insights that aid and supplement portfolio research strategies and help UX to better understand the complete experience of those we build products for., • Create, update and advocate personas, customer journey maps and service blueprints to help product teams stay organized, focused and customer centric., • Work in a self-guided Agile environment across multiple initiatives and ceremonies., • Actively guide and benchmark product performance with quantitative UX metrics; proactively review customer feedback and find problem areas to focus on., • Scale UX research by building infrastructure, educating others and contributing to Research Ops., • Utilize research software / hardware (including eye tracking equipment) and participant recruitment resources. ALL YOU’LL NEED FOR SUCCESS Minimum Qualifications – Education & Prior Job Experience • Bachelor's degree in human computer interaction, human factors engineering, computer science, visual design, behavioral sciences, psychology or other related discipline, • 3+ years of experience in applied user experience research at large enterprises or highly matrixed organizations, • Strong understanding of user-centered design, experience with qualitative and quantitative research methods and analytical skills, • Knowledge and ability to use remote unmoderated testing tools and moderated testing devices and platforms (UserZoom, UserTesting, Userlytics, etc.), • Familiarity in modern design and prototyping tools (Figma, Zeplin, Flinto, Sketch, Adobe CC, etc.), • Excellent written and verbal communication skills and proven ability to collaborate effectively across disciplines, product lines and roles, • Desire to promote and teach the importance of user-centered research to Product Owners, stakeholders and Designers, • Ability to present work in a clear and compelling manner to stakeholders and explain design recommendations by citing best practices, testing data or business requirements Preferred Qualifications – Education & Prior Job Experience • Master’s degree or Ph.D. in human computer interaction, human factors engineering, computer science, visual design, behavioral sciences, psychology or other related discipline, • 5+ years of experience in applied user experience research at large enterprises or highly matrixed organizations, • Experience in owning and creating research strategies that help define and work toward product objectives and key results, • Project management skills with the ability to build strategy, set objectives & key results, and deliver on time, • Experience scaling research practices, setting up a research insight repository, and building a product benchmarking program, • Proficiency in modern analytical dashboards and tools (Adobe Analytics, Quantum Metric, etc.), • Experience conducting field research with unionized workforces, • Knowledge of Artificial Intelligence (AI) and how it can be applied to UX practices Skills, Licenses, and Certifications • Strong understanding of user-centered design, experience with qualitative and quantitative research methods and analytical skills, • Experience and understanding of SPSS, R, SQL, database queries and basic programming languages, • Knowledge and ability using remote unmoderated testing tools and moderated testing devices and platforms (UserZoom, UserTesting, Userlytics, etc.), • Ability to present work in a clear and compelling manner to stakeholders explain design recommendations by citing best practices, testing data or business requirements, • Familiarity in modern design and prototyping tools (Figma, Zeplin, Flinto, Sketch, Adobe CC, etc.), • Familiarity with using an eye-tracking tool, • Excellent written and verbal communication skills and proven ability to collaborate effectively across disciplines, product lines and roles, • Ability to create effective and compelling presentations

Customer Service Representative (Remote Position).Part-Time: $15–$18 per hour.Full-Time: $17–$22 per hour.We are seeking a friendly, patient, and professional Remote Customer Service Representative to handle customer inquiries and provide basic support across phone, email, or chat.This r

About the Company At Hydradyne, our company culture is friendly, fun with healthy competition and rewards. We are a subsidiary of Applied Industrial Technologies. We are a vibrant, growing organization where you will be an integral part of our team. As a leading industrial distributor, we realize we are only as strong as our dedicated team. Selling a broad range of hydraulics, pneumatics, electromechanical, instrumentation and electrification to all types of customers. About the Role As the Sr. Admin Assistant to our leadership team, you will provide high-level administrative support. This position requires exceptional organizational skills, direction and the ability to manage multiple projects and priorities at once. This role will act as a key liaison, ensuring smooth day-to-day operations while maintaining confidentiality and professionalism and help coordinate, communicate and organize the needs of our leadership team at our Fort Worth, Texas location just south of the DFW Airport. Responsibilities • Prepares reports, correspondence, communications, presentations and other documents., • Manages special projects for the leadership teams., • Manages and maintains executive management calendars, appointments, travel and event arrangements., • Effectively manages daily administrative duties., • Assist with travel for leadership, sales, service and branch., • Manages the completion of expense reports, mileage reports, other reports as requested., • Assists with the maintaining of and tracking of the following:, • Legal documents, contracts, questionnaires, set up forms, • 100k forms, • Commission changes, • Invoices, • COI and W9 requests, • Vendor requests, • Branch Checklists, • Commission tracking, • Hydradyne forms file, • Marketing site management, • Update and maintain policies & procedures files, • Baseball team Ticket Management, • Liaison with internal staff at all levels., • Interact with external clients., • Assists with monthly anniversary cards., • Answers the corporate main lines and departments., • Ordering and maintaining breakroom supplies., • Greets guests at front entrance. Qualifications • A minimum of 5 years administrative experience providing support at a high level, • Bachelor’s degree an advantage, • Experience in a multi-site, multi-state environment preferred, • Bi-lingual a plus Required Skills • Excellent attention to detail, handles multiple tasks and deadlines easily, • Able to work with minimum supervision, be a self-starter, • Must be proficient and in-depth knowledge of relevant software such as Microsoft Office Suite – including, but not limited to: Word, Excel, Outlook, PowerPoint, SharePoint, etc., • Must be proficient in Adobe Creative Cloud applications – including, but not limited to: InDesign, Illustrator, Photoshop, etc., • Knowledge of standard office administrative practices and procedures, • Attention to detail and accuracy, • Time management skills, • Organizational and planning skills, • Problem solving skills, • Judgment and decision-making ability, • Works well in a team environment, • Able to handle confidential and maintain confidential information, • Initiative, • Emotional maturity, • Ability to achieve high performance goals and meet deadlines in a fast-paced environment, • Strong communication and interpersonal/customer service skills Additional information • In person no remote work, • Monday - Friday 8:00am - 5:00pm Pay range and compensation package Base Salary $70,000 with annual bonus potential Medical, Dental, Vision, 401k and matching Equal Opportunity Statement We are committed to diversity and inclusivity.

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Customer service representative agent experience not required.Remote Work From Home Customer Service Representative Agent - Part Time Market Rese

We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.

Remote Customer Service Representative. As a Customer Service Representative,. Become a Customer Service Representative, work from home, and set your own schedule while helping others!.

About the Role** Mercor is seeking experienced customer services representatives to support a leading AI lab in advancing research and infrastructure for next-generation machine learning systems. It's an opportunity to contribute your expertise to cutting-edge AI research while working independe

Interacting with all customers in a professional, empathetic, and compassionate manner. Assisting customers with program enrollment. Assisting customers with their communication needs (i.

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of between $25 / hr.There is no payment required in order to apply or to work as an In-Home Usage Tester.You

We're looking for a Remote Customer Service. As a Customer Service Representative, you will help drive the continued success by providing reliable and impeccable preventive maintenance service. You will act as a trusted adviser to our customers, evaluating their needs and performing maintenance:.

Collections / Billing / Remote] - Anywhere in U.Competitive pay - As an Accounts Receivable Specialist at Ovation Healthcare, you will: Manage and reconcile customer accounts to ensure timely and accurate payments; Provide exceptional customer service by responding to inquiries and resolving billing

Job DescriptionSummaryOur client is a leading IT Solutions Company located in the Fort Worth, TX area (North Dallas, TX) and they are in need of a Level III IT Engineer. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a clients business needs. Duties & Responsibilities • Workwith sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management., • Deploying and managing Windows Servers and Active Directory, • Designing Local Area Networks, • Implementing and monitoring network security, • Optimizing and maintaining network software and hardware, • Building and deploying file servers and cloud computing solutions, • Configuring and deploying VOIP solutions, • Performing network infrastructure troubleshooting, • Manage Microsoft Exchange Server, • Telephone solutions, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response., • New User On-boardingQualifications & Requirements, • Minimum of 5 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory, • Having worked in an MSP environment is a MUST., • Three years of experience in a client-facing environment such as sales engineering, • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology, • Possesses strong organizational and time-management skills, • Experience writing proposals for and implementation of technical solutions to fulfill business needs, • Results-oriented, self-motivated, energetic, professional, reliable, and a team player, • Strong understanding of technology and business productivity systems, • Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya or Connectwise., • Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise., • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills, • Sales training experience is a plus Ideal Qualifications (not required), • CompTIA Net+ and/or CompTIA Security+, • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert), • CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.Employment Type: Full time Location: Fort Worth, TX

Job DescriptionSummary Our client is a leading IT Solutions Company located in the Dallas, TX area (Fort Worth, TX) and they are in need of a Help Desk Support Level IITechnician. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a clients business needs. Duties & Responsibilities • Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management., • Deploying and managing Windows Servers and Active Directory, • Designing Local Area Networks, • Implementing and monitoring network security, • Optimizing and maintaining network software and hardware, • Building and deploying file servers and cloud computing solutions, • Configuring and deploying VOIP solutions, • Performing network infrastructure troubleshooting, • Manage Microsoft Exchange Server, • Telephone solutions, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response., • New User On-boardingQualifications & Requirements, • Required to have worked in an MSP environment in the past to be considered., • Minimum of 3years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory, • 2-3 years of experience in a client-facing environment such as sales engineering, • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology, • Possesses strong organizational and time-management skills, • Experience writing proposals for and implementation of technical solutions to fulfill business needs, • Results-oriented, self-motivated, energetic, professional, reliable, and a team player, • Strong understanding of technology and business productivity systems, • Experience with RMM (remote monitoring and management) tool a plus, • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills, • Sales training experience is a plus Ideal Qualifications (not required), • CompTIA Net+ and/or CompTIA Security+, • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert), • CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.Employment Type: Full time Location: Fort Worth, TX

Job DescriptionSummaryOur client is a leading IT Solutions Company located in the Fort Worth, TX area (North Dallas, TX) and they are in need of a Level III IT Engineer. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client’s business needs. Duties & Responsibilities • Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management., • Deploying and managing Windows Servers and Active Directory, • Designing Local Area Networks, • Implementing and monitoring network security, • Optimizing and maintaining network software and hardware, • Building and deploying file servers and cloud computing solutions, • Configuring and deploying VOIP solutions, • Performing network infrastructure troubleshooting, • Manage Microsoft Exchange Server, • Telephone solutions, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response., • New User On-boardingQualifications & Requirements, • Minimum of 5 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory, • Having worked in an MSP environment is a MUST., • Three years of experience in a client-facing environment such as sales engineering, • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology, • Possesses strong organizational and time-management skills, • Experience writing proposals for and implementation of technical solutions to fulfill business needs, • Results-oriented, self-motivated, energetic, professional, reliable, and a team player, • Strong understanding of technology and business productivity systems, • Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya or Connectwise., • Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise., • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills, • Sales training experience is a plusIdeal Qualifications (not required), • CompTIA Net+ and/or CompTIA Security+, • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert), • CCNA or CCIE-Cisco certifications a real plusOur client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

Job Description As an IT support engineer you will provide support, advice, and practical assistance to clients, partners, and colleagues via the help desk ticketing portal, telephone system, and remote software tools. You are the first point of contact for all technical and operational inquiries, you diagnose problems and identify appropriate solutions, taking into account the applied service levels. The successful candidate will: · Ensure a daily follow-up on open requests and provide accurate feedback to the client. · Follow standard procedures for proper internal escalations on unresolved cases. · Document recurring problems by means of notes and technical articles through the knowledge base. · Ensure the proper functioning of the ASP platform and react proactively on anomalies detected by the automated monitoring system. This position is based in North Richland Hills, Texas and reports directly to the Managing Members. Profile • Higher educated in IT or equivalent through experience, • Knowledge of Automobile or Truck Dealerships and/or dealership management system software is a plus, • Knowledge of any CRM software is a plus, • Strong customer focus with a desire to deliver a high-quality service, • Self-motivated and highly professional with the ability to take ownership and responsibility, • Ability to multi-task, work under pressure, and meet tight deadlines, • Able to think critically and manage priorities, • Team player but able to work autonomously, • Polite with good communication skills, both written and verbal, • Experience and good knowledge of basic web skills: HTML, CSS, JavaScript, • Strong knowledge in Microsoft SQL: Selects, Joins, Stored Procedures, Views, • Good knowledge of networking principles: TCP/IP, DNS, SMTP, • Experience with Windows desktop/server environments: legacy & modern browsers (IE, Chrome, Edge), file management & transfer services (NTFS, Shares, FTP/FTPS), server components (IIS Web Server), • Familiar with web service technologies: HTTP/HTTPS, SOAP/REST APIs, XML/JSON Offer We offer you: • A full-time interesting job in a fast-growing international company, • The opportunity of learning in a stimulating environment with great career opportunities, • Competitive salary and benefits based on your experience, • Paid vacation & national holidays, • Retirement & insurance optionsCompany DescriptionArcadium is a fast-growing North American CRM, Inventory, and Transaction Management company that powers the customer engagement programs of several new truck and trailer franchise dealerships. Join our exciting, fast growing team and enjoy a ground-floor opportunity to have a real impact on the company’s success.Arcadium is a fast-growing North American CRM, Inventory, and Transaction Management company that powers the customer engagement programs of several new truck and trailer franchise dealerships. Join our exciting, fast growing team and enjoy a ground-floor opportunity to have a real impact on the company’s success.

Job DescriptionSalary: $40,000 - $50,000 Enjoy a Fast-Paced Professional Environment? Are you technically savvy and wanting to work with some of the IT Support Industry's latest technology? Want to be part of a professional team in an established, high-growth company? We're one of the area's top Managed Technology Services Firms and we're looking for our next IT Support Specialist. We are seeking a motivated and experienced IT professional that can provide excellent customer service with a strong focus on the latest IT technologies. We offer a professional work environment with the ability to advance within. We offer Cloud Services, Onsite Server/Network install, On-premise Helpdesk, Onsite Technicians and Remote Support. We are proud to be an employee and customer driven company. Job Summary The IT Support Specialist position provides technical support and troubleshooting for customers with exceptional customer service. • This is an in office position * Responsibilities and Duties • Provides remote/phone/onsite computer support for employees of corporate customers., • Provides Cloud application support for Microsoft 365 and Azure, • Provides support for Microsoft Operating Systems (Windows 10/11, Windows Server 2016/2019/2022, MacOS)., • Provides support for Apple and Android mobile devices including configuration and email sync., • Provides and adheres to cybersecurity standards., • Handles 15-20 issues per day efficiently and appropriately., • Utilizes Azure Active Directory and Active Directory databases to reset passwords and create users., • Assists users in adding and changing network printers., • Provides technical support for VPN and remote connectivity issues., • Controls client computers utilizing remote access tools., • Provides VoIP phone support and troubleshooting, • Troubleshoots remote access connectivity problems., • Performs troubleshooting to isolate and diagnose common system problems., • Documents client issues in our online ticketing system, • Communicates with everyone effectively, timely, and consistently, • Maintains a calm, positive attitude at all times., • Continuously achieves industry knowledge and certifications Qualifications and Skills • In order to be considered for the position and move forward in the interview process, qualified applicants must complete an assessment* To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Experience: • 1-3 years of technical experience. 1 year experience in helpdesk environment with ITIL Certification preferred. Technical Skills Required Knowledge: • Networking- Intermediate, • Server- Intermediate, • Exchange Intermediate, • Microsoft 365 - Intermediate, • Desktop support- Advanced Preferred but not mandatory: • Experience with ConnectWise or other PSA, • Experience with RMM (Remote Monitoring and Management) system, • Technical certifications, such as CompTIA, CCNA, M365, MCSE/MCITP Other Skills and Abilities: • Outstanding oral, written, technical, and business communication skills., • Superb customer service skills., • Strong technical and customer interaction skills., • Self-starter with excellent organizational, administrative and interpersonal skills., • Ability to follow through with tasks, projects, and troubleshooting with minimal supervision., • Ability to multi-task and work in fast paced environment. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.

Job Description As a SQL Server/JavaScript/SSRS Support Specialist you will provide support, advice, and practical assistance to clients, partners, and colleagues via the help desk ticketing portal, telephone system, and remote software tools. You are the first point of contact for all technical and operational inquiries, you diagnose problems and identify appropriate solutions, taking into account the applied service levels. The successful candidate will: · Ensure a daily follow-up on open requests and provide accurate feedback to the client. · Follow standard procedures for proper internal escalations on unresolved cases. · Document recurring problems by means of notes and technical articles through the knowledge base. · Ensure the proper functioning of the ASP platform and react proactively on anomalies detected by the automated monitoring system. This position is based in North Richland Hills, Texas and reports directly to the Managing Members. Profile • Higher educated in IT or equivalent through experience, • Knowledge of Automobile or Truck Dealerships and/or dealership management system software is a plus, • Knowledge of any CRM software is a plus, • Strong customer focus with a desire to deliver a high-quality service, • Self-motivated and highly professional with the ability to take ownership and responsibility, • Ability to multi-task, work under pressure, and meet tight deadlines, • Able to think critically and manage priorities, • Team player but able to work autonomously, • Polite with good communication skills, both written and verbal, • Experience and good knowledge of basic web skills: HTML, CSS, JavaScript, • Strong knowledge in Microsoft SQL: Selects, Joins, Stored Procedures, Views, • Good knowledge of networking principles: TCP/IP, DNS, SMTP, • Experience with Windows desktop/server environments: legacy & modern browsers (IE, Chrome, Edge), file management & transfer services (NTFS, Shares, FTP/FTPS), server components (IIS Web Server), • Familiar with web service technologies: HTTP/HTTPS, SOAP/REST APIs, XML/JSON Offer We offer you: • A full-time interesting job in a fast-growing international company, • The opportunity of learning in a stimulating environment with great career opportunities, • Competitive salary and benefits based on your experience, • Paid vacation & national holidays, • Retirement & insurance optionsCompany DescriptionArcadium is a fast-growing North American CRM, Inventory, and Transaction Management company that powers the customer engagement programs of several new truck and trailer franchise dealerships. Join our exciting, fast growing team and enjoy a ground-floor opportunity to have a real impact on the company’s success.Arcadium is a fast-growing North American CRM, Inventory, and Transaction Management company that powers the customer engagement programs of several new truck and trailer franchise dealerships. Join our exciting, fast growing team and enjoy a ground-floor opportunity to have a real impact on the company’s success.

Job DescriptionSummary Our client is a leading IT Solutions Company located in the Dallas, TX area (Fort Worth, TX) and they are in need of a Help Desk Support Level II Technician. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client’s business needs. Duties & Responsibilities • Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management., • Deploying and managing Windows Servers and Active Directory, • Designing Local Area Networks, • Implementing and monitoring network security, • Optimizing and maintaining network software and hardware, • Building and deploying file servers and cloud computing solutions, • Configuring and deploying VOIP solutions, • Performing network infrastructure troubleshooting, • Manage Microsoft Exchange Server, • Telephone solutions, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response., • New User On-boardingQualifications & Requirements, • Required to have worked in an MSP environment in the past to be considered., • Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory, • 2-3 years of experience in a client-facing environment such as sales engineering, • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology, • Possesses strong organizational and time-management skills, • Experience writing proposals for and implementation of technical solutions to fulfill business needs, • Results-oriented, self-motivated, energetic, professional, reliable, and a team player, • Strong understanding of technology and business productivity systems, • Experience with RMM (remote monitoring and management) tool a plus, • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills, • Sales training experience is a plusIdeal Qualifications (not required), • CompTIA Net+ and/or CompTIA Security+, • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert), • CCNA or CCIE-Cisco certifications a real plusOur client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

UX Researcher 12 Months Contract Fort Worth, TX 3 days/week onsite (Tues-Thurs) 2 days remote (Mon & Fri). Not open to H1B candidates. Interviews will be onsite. Shortlisted candidates MUST complete the UX Researcher Candidate Survey Form Top 3 Mandatory Skills and Experience: Bachelor's degree in human computer interaction, human factors engineering, computer science, visual design, behavioral sciences, psychology or other related discipline Strong understanding of user-centered design, experience with qualitative and quantitative research methods and analytical skills Experience and understanding of SPSS, R, SQL, database queries and basic programming languages Knowledge and ability using remote unmoderated testing tools and moderated testing devices and platforms Nice to Have Skills and Experience (preferred but not required): Ability to present work in a clear and compelling manner to stakeholders- explain design recommendations by citing best practices, testing data or business requirements Excellent written and verbal communication skills and proven ability to collaborate effectively across disciplines, product lines and roles Experience in owning and creating research strategies that help define and work toward product objectives and key results WHY YOULL LOVE THIS JOB This job is a member of the Digital Customer Experience team within the Customer Experience Organization at ***. We're a multidisciplinary UX team that drives the user experience for our customer and employee-facing applications. The UX Researcher is a thoughtful, empathetic and experienced UX professional with extensive knowledge of UX best practices and hands-on experience with user research methods, data analysis and UX strategy. The ideal candidate is a driven user advocate who is passionate about creating intuitive products and uses their strengths in multiple disciplines to share knowledge and mentor their product portfolio. You'll wear many hats as a mentor, strategist, collaborator and evangelist, and youll use your applicable knowledge and skills in user testing, research best practices and methodologies for a wide variety of problems within American. WHAT YOULL DO This list is intended to reflect the current job, but there may be additional essential functions (and certainly non-essential job functions) not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate, observing any legal obligations including any collective bargaining obligations. Collaborate with Product Owners, Product Designers and stakeholders to develop a deep understanding of business problems and advocate for user experience. Contribute research strategies that help define and work toward product portfolio objectives and key results (OKRs). Advocate for and perform discovery and evaluative research to reveal product insights ahead of development. Conduct qualitative UX research using industry-standard methods such as moderated usability tests, heuristic evaluations, user interviews, contextual inquiries and competitive analyses to understand user behaviors, needs, motivations and pain points. Perform quantitative UX research leveraging methods like surveys, clickstream analysis, eye-tracking studies, card sorting, tree testing and unmoderated usability tests to quantify user behaviors, validate design decisions and measure ease-of-use, comprehension and satisfaction. Effectively present and communicate actionable insights to product teams based on research outcomes. Use analytical tools (Adobe Analytics, Quantum Metric, etc.) to gather data insights that aid and supplement portfolio research strategies and help UX to better understand the complete experience of those we build products for. Create, update and advocate personas, customer journey maps and service blueprints to help product teams stay organized, focused and customer centric. Work in a self-guided Agile environment across multiple initiatives and ceremonies. Actively guide and benchmark product performance with quantitative UX metrics; proactively review customer feedback and find problem areas to focus on. Scale UX research by building infrastructure, educating others and contributing to Research Ops. Utilize research software / hardware (including eye tracking equipment) and participant recruitment resources. ALL YOULL NEED FOR SUCCESS Minimum Qualifications Education & Prior Job Experience Bachelor's degree in human computer interaction, human factors engineering, computer science, visual design, behavioral sciences, psychology or other related discipline 3+ years of experience in applied user experience research at large enterprises or highly matrixed organizations Strong understanding of user-centered design, experience with qualitative and quantitative research methods and analytical skills Knowledge and ability to use remote unmoderated testing tools and moderated testing devices and platforms (UserZoom, UserTesting, Userlytics, etc.) Familiarity in modern design and prototyping tools (Figma, Zeplin, Flinto, Sketch, Adobe CC, etc.) Excellent written and verbal communication skills and proven ability to collaborate effectively across disciplines, product lines and roles Desire to promote and teach the importance of user-centered research to Product Owners, stakeholders and Designers Ability to present work in a clear and compelling manner to stakeholders and explain design recommendations by citing best practices, testing data or business requirements Preferred Qualifications Education & Prior Job Experience Masters degree or Ph.D. in human computer interaction, human factors engineering, computer science, visual design, behavioral sciences, psychology or other related discipline 5+ years of experience in applied user experience research at large enterprises or highly matrixed organizations Experience in owning and creating research strategies that help define and work toward product objectives and key results Project management skills with the ability to build strategy, set objectives & key results, and deliver on time Experience scaling research practices, setting up a research insight repository, and building a product benchmarking program Proficiency in modern analytical dashboards and tools (Adobe Analytics, Quantum Metric, etc.) Experience conducting field research with unionized workforces Knowledge of Artificial Intelligence (AI) and how it can be applied to UX practices Skills, Licenses, and Certifications Strong understanding of user-centered design, experience with qualitative and quantitative research methods and analytical skills Experience and understanding of SPSS, R, SQL, database queries and basic programming languages Knowledge and ability using remote unmoderated testing tools and moderated testing devices and platforms (UserZoom, UserTesting, Userlytics, etc.) Ability to present work in a clear and compelling manner to stakeholdersexplain design recommendations by citing best practices, testing data or business requirements Familiarity in modern design and prototyping tools (Figma, Zeplin, Flinto, Sketch, Adobe CC, etc.) Familiarity with using an eye-tracking tool Excellent written and verbal communication skills and proven ability to collaborate effectively across disciplines, product lines and roles Ability to create effective and compelling presentations

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