Client Services Facilitator
21 days ago
Fort Worth
Job DescriptionSalary: Annual salary + benefits At Unbound Now, it has always been our aim to fight for the protection of the vulnerable, identify the exploited, and advocate for survivors of human trafficking on their path to restoration. We are motivated by our faith in Jesus and work each day as people who are hope-driven, service-oriented, and excellence-focused. To learn more about our values, please read our Statement of Faith. Job Status: Full-time, Non-exempt, Grant-funded (1 year, but plan to apply for continuance) Job Location: The Underground Drop-In Center Job Summary: The primary function of the Client Services Facilitator is to: welcome youth and service partners to the drop-in center; meet immediate needs of youth and establish trust-based relationships; be attentive in caring for the safety of clients; provide case management to connect the youth with interim and long term care; professionally provide services; complete client intake, assessment, and other documentation on time; and promptly comply with reporting obligations. Schedule/Availability: Anticipated 40-hour work week at the drop-in center; night, weekend, and holiday shifts required for the center to be accessible to youth 24/7 Working conditions: Work performed in a drop-in center environment. Compensation: Annual salary Benefits: Option of health insurance for employee and family, and option to participate in retirement plan (up to 3% salary match after 90 days with 1-year vesting period) Job Responsibilities: • Requires the ability to work and stay awake overnight, • Requires the ability to work 13-hour shifts, • Welcome youth and service partners to the drop-in center during assigned shifts. Arriving on time for all assigned shifts is essential., • Complete all onboarding and annual training requirements on time, • Pass the course required to obtain a Fort Worth food handlers license, • Follow established entry protocol for all youth accessing the drop-in center. Complete the intake form and assessments as appropriate., • Meet immediate physical needs of clients - clothes, food, toiletries, etc., • Document each intake and all services/referrals provided before your shift ends, • Ensure a smooth hand-off to the incoming staff at the end of the shift, • Request youth accessing the drop-in center to complete a client survey following the protocol established by the Governors Child Sex Trafficking Team, • Maintain excellent relationships with all partner agencies, • Maintain facility cleanliness and sanitation, including running laundry, keeping the kitchen and bathrooms clean, etc. Janitorial services will be provided, but staff must ensure that the center is clean and tidy at all times., • Sort and put away donated items, • Follow health precaution protocol and sanitation requirements - including COVID-related social distancing, masks, use of sanitizer/cleaner, etc., • Alert the drop-in center Assistant Director/Director when challenging situations arise, • Recognize red flag behavior (as described in Unbound Nows Abuse Prevention and Response Policy) and report to the drop-in center Director, • Convey a service-oriented approach to clients and partner agencies. Communicate an eagerness to be helpful with all stakeholders. Collaborate with coworkers or other service providers to maximize client care., • Provide trauma-informed care, • Help provide proper care for an emotional support dog, • Help supervise and train drop-in center volunteers and interns in coordination with the drop-in center Director and Program Manager Working Relationships: Supervisor: Underground Assistant Director Works with: Other Underground staff, Unbound Now North Texas team (particularly the advocacy team), One Safe Place, and partner agency staff Supervises: (in coordination with the Underground Director) Interns and volunteers Experience and Education • Training and experience in survivor-centered, trauma-informed services preferred, • Degree in social work, child development, or psychology, and/or experience in social work case management and documentation preferred, • Preference given if trained in the use of motivational interviewing, the stages of change model, and TBRI, • Experience handling crises Job Requirements: • Mature Christian faith, as evidenced by participation in a local Christian Church, • Three references (supervisor, professional, personal), • Complete Unbound Nows Foundations training, • Fulfill Unbound Nows annual and ongoing training requirements for abuse prevention, • Agree to and pass all required criminal background checks, including the DFPS criminal history check and the abuse and neglect registry check, • Pass employment eligibility verification, • High level of emotional maturity and responsibility, • Strong work ethic - consistent and reliable, • Commitment to excellence and professionalism in services provided, • Excellent relational, communication, and interpersonal skills, • Excellent organizational and administrative abilities, • Ability to multitask, • Possess basic computer skills, • Ability to handle crises, • Ability and willingness to maintain confidentiality of sensitive information, • Ability to build trust and good working relationships with others, • Appreciation of the need for cultural competency, • Participate in ongoing trainings, • Abide by all of Unbound Now's policies and procedures, including Unbound Nows Abuse Prevention and Response Policy Physical Requirements • Requires the ability to stay awake overnight, • Required to stand for extended periods, • Regularly required to stoop, kneel, bend, crouch, and lift to 30 pounds, • Close visual attention and prolonged mental concentration, • Required to walk and sit; talk and hear, both in person and by telephone; use hands to finger, handle, or feel objects and keyboards; reach with hands and arms., • Work duties may, on rare occasion be performed in an environment requiring exposure to odors, bodily fluids, and noise