GAP Claims Adjudicator
4 days ago
Fort Worth
Job Description Position Overview The GAP Claims Adjudicator (Remote) This is a production-focused analytical role with an expectation of adjudicating approximately 17-25 GAP claims per week, ensuring accuracy, compliance, and timely resolution. While this position is fully remote, candidates located in the Dallas-Fort Worth Metroplex are strongly preferred to allow for occasional in-person training, collaboration, or team meetings as needed. Although not primarily a high call-volume position, the adjudicator must be available to handle inbound phone calls throughout the day and confidently manage difficult or escalated conversations with professionalism and composure. Key Responsibilities Review and adjudicate approximately 17-25 GAP claims per week. Analyze insurance settlement documentation, retail installment contracts, payment histories, valuation reports, and cancellation refunds. Calculate claim benefits accurately, including verification of: Finance Benefit Limits, Deductible caps, Prior damage/condition adjustments, Excess financing limitations, Refund offsets and contractual exclusions Handle inbound calls as needed to explain claim decisions, documentation requirements, and calculation methodology. Professionally manage escalated or emotionally charged conversations. Maintain accurate and detailed claim notes in CRM and claims platforms. Utilize workflow management tools (including Monday.com) to track claim progress and workload. Ensure compliance with state regulations, contractual obligations, and internal audit standards. Collaborate with internal departments to ensure efficient claim lifecycle management. Candidate Expectations Strong analytical and mathematical aptitude. High attention to detail and ability to interpret contractual language. Confidence explaining financial calculations clearly and professionally. Ability to remain calm and composed during difficult conversations. Strong written and verbal communication skills. Ability to manage workload independently in a remote setting. Organized, process-driven, and accountable. Qualifications: Minimum Requirements High school diploma or equivalent (Associate's or Bachelor's degree preferred). 1-2 years of experience in claims adjudication, insurance, warranty, automotive finance, or a related field. Experience reviewing contracts, insurance settlements, or financial documents. Proficiency in Microsoft Excel, CRM systems, and cloud-based documentation platforms. Legal authorization to work in the United States. Preferred Qualifications Prior experience in GAP, vehicle service contracts, or automotive finance. Experience interpreting underwriting guidelines or regulatory documentation. Familiarity with valuation platforms (JD Power, KBB, CCC, etc.). Experience using Monday.com or similar workflow systems. Residence in the Dallas-Fort Worth Metroplex. Compensation & Benefits 100% employer-paid benefits package, including medical, dental, and vision Paid time off and company-recognized holidays Fully remote work environment Opportunities for professional development and advancement Job Type: Full-time Benefits: 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Schedule: Monday to Friday Work Location: Remote Company DescriptionW3Global was established in 2006 in Fremont, CA with a vision: simplify the recruiting process and develop an industry-disrupting platform to connect candidates with clients. Our cutting-edge Applicant Tracking System enables us to find the right person for the right job, creating value for job seekers and employers. While W3Global initially focused on IT staffing, we have expanded the business to serve many other industries, including accounting and finance, legal, engineering, human resources, government and more. We’re proud of the investments we’ve made in our team, having grown from four to 1000 employees and evolving into one of the leading recruitment and staffing solution providers in the industry. Our recruiters and account managers are passionate about connecting qualified professionals with the right positions in small, medium, and large companies. Our Services W3Global understands the natural ups and downs of an organization’s staffing needs. We are continuously adapting to industry and economic changes to find the right candidates. We specialize in placing permanent, direct, contract, and temporary positions for companies of any size. Our recruiting services include sourcing, recruiting, screening, interview management, salary negotiations, training, and onboarding. We are committed to helping organizations redefine their recruitment process by delivering our SaaS-based proprietary application tracking system software. Our Expertise W3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs. As a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.W3Global was established in 2006 in Fremont, CA with a vision: simplify the recruiting process and develop an industry-disrupting platform to connect candidates with clients. Our cutting-edge Applicant Tracking System enables us to find the right person for the right job, creating value for job seekers and employers. While W3Global initially focused on IT staffing, we have expanded the business to serve many other industries, including accounting and finance, legal, engineering, human resources, government and more.\r\n\r\nWe’re proud of the investments we’ve made in our team, having grown from four to 1000 employees and evolving into one of the leading recruitment and staffing solution providers in the industry. Our recruiters and account managers are passionate about connecting qualified professionals with the right positions in small, medium, and large companies.\r\n\r\nOur Services\r\nW3Global understands the natural ups and downs of an organization’s staffing needs. We are continuously adapting to industry and economic changes to find the right candidates.\r\n\r\nWe specialize in placing permanent, direct, contract, and temporary positions for companies of any size. Our recruiting services include sourcing, recruiting, screening, interview management, salary negotiations, training, and onboarding.\r\n\r\nWe are committed to helping organizations redefine their recruitment process by delivering our SaaS-based proprietary application tracking system software.\r\n\r\nOur Expertise\r\nW3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs.\r\n\r\nAs a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.