JOB TODAY logo

Customer Service Representative (CSR) - Melody Benefits

Service à la clientèle

23 juillet 2025345 vues

Expire dans 13 jours

Are you a customer-service pro fluent in English, Mandarin and Cantonese. We're seeking for an Office Administrator/Customer Service Representative to join our dynamic team at Melody Benefits. This role involves helping clients resolve issues efficiently, with a customer-first approach, and contributing to a collaborative and supportive work environment. If you’re a problem-solver with great communication skills and enjoy a fast-paced office environment, this could be the perfect opportunity for you.


Why Join Us?


Competitive Pay: Earn between $52,000-$56,000 annually
Benefits: 401(k), Health Insurance, Paid Time Off
Stability: Full-time position with regular hours
Work Location: In person, collaborative work environment
Growth Opportunities: Develop your skills in a dynamic, supportive setting


Key Responsibilities:


Manage high volumes of incoming calls, addressing customer needs and resolving issues efficiently.
Identify customer concerns and provide accurate, complete information using our resources.
Handle customer complaints professionally, offering timely solutions and follow-ups.
Keep accurate records of customer interactions and processes.
Follow established communication guidelines and procedures.
Go the extra mile to ensure customer satisfaction and engagement.


Skills You’ll Need:
Proven experience in customer support or client service roles.
Strong phone communication skills, active listening, and adaptability to various customer personalities.
Customer-centric attitude with excellent multitasking and time-management abilities.
A positive attitude, willingness to learn, and a desire to grow within the role.


Requirements:


High school diploma required; some college education preferred.
Bilingual: Fluent in English, Cantonese and Mandarin
Strong verbal and written communication skills.


Apply now and help us make a difference in our customers' experiences!


Job Type: Full-time
Pay: $52,000-$56,000 per year
Benefits:
401(k)
Health insurance
Paid time off
Shift:
8 hour shift


Education:
High school or equivalent (Preferred)
Language:
Mandarin (Required)
Cantonese (Required)


Work Location: In person

  • Expérience
    Nécessaire
  • Langues
    Chinese – Avancé
    English – Avancé
  • Type d'emploi
    Temps plein
  • Horaire de travail
    Monday to Friday from 9am to 5pm
  • Salaire
    52 000 $ – 56 000 $ annuel
  • Date de début
    Début Immédiat !

pin icon4901 16th Avenue, Borough Park, Brooklyn, 11204, New York

icon
Assistant(e) ClientèleNew York

Insurance agency • 11-50 Employés

Recruteur chez nous depuis juillet, 2025

At Melody Benefits, we’re dedicated to supporting caregivers and enhancing the lives of those they serve. Our team is passionate, collaborative, and driven by purpose. We offer a positive work environment, opportunities for growth, and the

Company photo #1
Topaz C. avatar icon
Topaz C.Actif il y a 1 mois
Are you hiring?

Post a job and hire

Hire now

Offres Similaires