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Intake Coordinator - The Heart Adult Day Care - New York

Office & Admin

15 hours ago163 views

We are seeking a compassionate, organized, and results-driven Intake Coordinator to serve as the primary face and voice of our Social Adult Daycare community.


In this role, you will guide seniors and their families through the enrollment process from their very first inquiry. You will be responsible for managing leads, conducting assessments, navigating Managed Long-Term Care (MLTC) insurance or Medicaid eligibility, and ensuring a warm, seamless transition for new participants into our daily programming.


Key Responsibilities
Lead Management & Enrollment: Serve as the initial point of contact for all inquiries (phone, walk-ins, web leads, and community referrals). Conduct tours of the facility and present our program's value to prospective participants and their families.
Intake & Assessment: Complete comprehensive initial intake paperwork, gathering essential social, medical, and functional histories to ensure the program is a safe and enriching fit for the applicant.
Insurance & Compliance Navigation: Coordinate closely with Managed Long-Term Care (MLTC) plans, Medicaid representatives, and local social services to verify eligibility, obtain authorizations, and facilitate enrollment approvals.


Community Outreach: Build and maintain strong referral relationships with local senior centers, medical offices, hospitals, and community organizations to drive steady enrollment growth.


Data & Documentation: Maintain meticulous, HIPAA-compliant electronic records of all prospects, pending enrollments, and active client data. Track conversion metrics and pipeline updates for management review.
Onboarding Support: Collaborate with the activities and nursing/care staff to smoothly transition new participants into active daily attendance, ensuring their specific dietary, language, or social preferences are communicated.


Qualifications & Skills
Experience: 1–3 years of experience in healthcare intake. Experience specifically within an adult daycare, home care agency, or MLTC network is highly preferred.


Language Skills: Bi-lingual capabilities in Spanish and English.


Communication: Exceptional interpersonal skills. You must be able to discuss sensitive care needs with families experiencing high stress, offering both deep empathy and clear administrative guidance.


Administrative Tech: Proficiency with electronic health records (EHR) software and standard office suites (Microsoft Office / Google Workspace).
Knowledge Base: Familiarity with local Department of Health regulations, Medicaid eligibility rules, and long-term care insurance navigation.


We offer Opportunities for professional growth within a fast-growing care network.

  • Experience
    Not required
  • Languages
    English – Advanced
    Spanish – Advanced
  • Employment
    Full-time
  • Schedule
    9-5
  • Salary
    $19 – $21 hourly
  • Starting time
    Immediate start!

pin icon1920 Amsterdam Avenue, Manhattan, 10032, New York

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Office & AdminNew York

Social Adult Day Care • 11-50 Employees

Hiring on JOB TODAY since October, 2024

We are an adult day care group with locations in The Bronx and Washington Heights

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Efraim G.Active 11 hours ago
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