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IT Field Technician - Reforge Tech LLC - New York

Information Technology

3 hours ago13 views

Field Tech Officer (FTO)

  • Job Title: Field Tech Officer (Level 1 / 2 depending on experience)
  • Reports To: Technical Operations Lead / Service Manager
  • Location: On-site at client premises (and remote when needed)


Technical Responsibilities


  • Install, configure, and maintain desktops, laptops, printers, routers, and network devices.
  • Perform on-site troubleshooting of hardware, software, and network issues.
  • Install and configure operating systems (Windows/macOS) and common business software.
  • Manage device replacements, backups, antivirus, and patching.
  • Document every site visit, ticket resolution, and issue escalation.
  • Set up and support VoIP phones, surveillance systems, and other peripherals.
  • Provide basic support for cloud systems (Office 365, Google Workspace).
  • Report recurring issues to leadership for root-cause analysis.
  • Handle emergency calls during business hours (or rotational after-hours if needed).


Client-Facing / People Skills


  • Communicate clearly with non-technical clients — especially under pressure.
  • Listen actively and extract exact pain points.
  • Represent your company with professional appearance and punctuality.
  • Document notes for hand-off to other techs and for record-keeping.
  • Educate clients gently when necessary, without sounding arrogant or rushed.
  • Stay calm and composed even when dealing with frustrated clients.
  • Maintain confidentiality and respect client data.


Requirements


  • 1+ years in IT support or technical field work (desktop/network support)
  • Working knowledge of basic networking (IP, DNS, DHCP), Windows, and cloud tools
  • Willingness to travel between client sites
  • Ability to lift and move equipment (~30lbs)
  • Comfortable using ticketing systems, documentation tools, remote access tools
  • Certifications (preferred): CompTIA A+, Network+, Microsoft 365 Fundamentals


Soft Skills


  • Problem-solver mindset — doesn’t freeze under pressure.
  • Doesn’t guess — knows when to escalate or double-check.
  • Treats clients like partners, not a burden.
  • Self-motivated — doesn’t need micromanagement
  • Detailed — writes accurate ticket notes and documentation
  • Time aware — knows how to triage onsite tasks under a schedule
  • Curious — learns new tools, doesn’t stay stagnant
interview badgeInterviews tomorrow
Reforge   T. avatar icon
Reforge T. from Reforge Tech LLC is interviewing people like you for this position tomorrow! Let them know you are interested!
  • Experience
    Required
  • Employment
    Full-time
  • Schedule
    Monday-Friday (12 PM - 8 PM)
  • Salary
    $18 – $21 hourly
  • Starting time
    Immediate start!

pin icon2034 Benedict Avenue, Parkchester, The Bronx, 10462, New York

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IT TechnicianNew York

Information Technology Services Provider • 1-10 Employees

Hiring on JOB TODAY since July, 2025

IT Services Provider

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Reforge T.Active 2 hours ago
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