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  • Technical Support Engineer
    Technical Support Engineer
    2 months ago
    Part-time
    Manhattan, New York

    Job Title: Field Technical Support Location: Watertown, NY 13601 (Onsite) Mode : Contract This is a field support role, candidate needs to visit multiple sites. Candidate needs to have his own vehicle. You will be required to provide Deskside / OSS / FSO technical support to Desktop PCs, Laptops, Tablets, Smart Phones, Desk telephony, AV equipment, Comms room devices/activities, desk cabling, Software installation and troubleshooting and any other related technology. Providing a high level of customer satisfaction and extremely strong communicator in both verbal and written communicate in the local language. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. Work self-sufficiently to perform fault diagnostics, delivery user requirements, while maintaining standards and SLAs. Supervisory Skills Required • Must ensure the team successfully work towards achieving all goals, such as SLA’s, OLAs & DSAT/CSAT,, • Financial management of the area must be of the forefront of thinking for all decisions and activities along side the KPIs, • Consistent monitoring of the teams attendance in accordance with contractual requirements for holidays, seasonal coverage ensuring the operational service is maintained fully, • Deliver Managed Services for the client, • Build and manage various on-site/off-site teams and direct all related People/ Process and Technology Competencies, • Formalize internal process to ramp-up expertise of resources, • Prepare reports on Monthly / Weekly / Daily basis to show productivity improvements and efficiencies, • Manage Service Improvement activities as and when required, • Handle Escalation through to successful resolve, • Accurately testing, identifying, preparing, repairing, resolving, and documenting end user technical issues relating to Desktop support. Devices include, but not limited to Desktop PC, Micro PC, Thin Client, Laptop, Tablet, Smartphone, Printers, MFDs, and basic network connectivity, • Hands on role, expected to provide 2nd line IT support to the business community ensuring that all requirements are met within agreed service level agreement, • To provide infrastructure administration functions, • Providing on-site cover as part of a shift arrangement, • Support inline with contracted business working hours, • Provide site support in remote offices when required, • Being prepared to work out of hours when required, • Troubleshooting and resolving software issues; reimaging computers/hard drives Backing up and restoring settings and associated systems administration activities, • Taking ownership of issues through to resolution on all appropriate requests, • Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information, • Ensuring regular customer interaction to adhere with update SLA’s and high levels of customer service, • Providing daily ticket updates to ensure users are fully updated on updates, • Move equipment associated with service requests, inline with health and safety guidelines, • Monitoring and mentoring team health and safety practices, • Performing asset inventory activities as needed, • End user training and guidance on the use of hardware and software, • This position requires the ability to work in a BAU and / or project-based environment requiring flexibility and teamwork, • Performs other duties as assigned

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  • Customer Service Manager
    Customer Service Manager
    2 months ago
    Full-time
    Union City

    As the Customer Service Specialist, you will take on a dual-position role that combines administrative support with customer service responsibilities. In this role, you will be responsible for delivering excellent customer service both over the phone and in person while maintaining a positive attitude and demonstrating a strong work ethic. This dual position requires a self-motivated individual who is eager to take on additional responsibilities, capable of managing multiple duties effectively, and able to support staff across various tasks with professionalism and efficiency. We are currently seeking qualified candidates for this position. Please note that, at this time, we are only considering applications from local candidates. Relocation assistance is not available for this role. Candidates must reside within a commutable distance to Union City New Jersey to be eligible for consideration. Thank you for your understanding, and we look forward to reviewing applications from talented individuals in our local area. I'm interested! What will I get to do in this position? Serve as the first point of contact for customers via phone, email, and in-person. Resolve customer inquiries and complaints promptly and professionally. Maintain customer accounts, update records, and process orders or returns. Collaborate with internal departments to address customer needs and ensure satisfaction. Prepare correspondence, reports, and other documents as needed. Maintain organized filing systems (physical and electronic). Support team members with ads administrative tasks Work week will be Monday - Friday and some weekends if asked Requirements Encore will only onboard those authorized to work in the United States, pass background check ,drug test Compensation will be discussed during interview

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  • Service Coordinator
    Service Coordinator
    2 months ago
    Part-time
    Corona, Queens

    We are seeking a dedicated Service Coordinator to join our Early Intervention Program. The Service Coordinator is responsible for working directly with families of children (ages 03) who have developmental delays or disabilities. In this role, you will facilitate the coordination of evaluations, services, and resources while ensuring compliance with New York State Early Intervention Program regulations. You will be a key liaison between families, service providers, and public agencies, helping to guide each childs developmental journey with care and efficiency. This position can be in-person or hybrid. Key Responsibilities: Serve as the primary point of contact for families throughout their time in the Early Intervention Program Coordinate multidisciplinary evaluations and facilitate timely development of Individualized Family Service Plans (IFSPs) Assist families in accessing appropriate services and community supports Ensure services begin promptly and are delivered according to the IFSP Monitor service delivery, document outcomes, and update IFSPs as needed Maintain accurate and timely records in EIHub and internal systems Communicate regularly with families, service providers, and administrative staff Ensure compliance with all NYSDOH regulations and timelines Support families in transition planning as children age out of Early Intervention Required Qualifications: Bachelors degree required in a health, human services, early childhood education, or related field Experience in service coordination, early childhood education, or case management preferred Must complete the Introductory Service Coordination Training (or be willing to complete upon hire) Strong organizational, communication, and interpersonal skills Familiarity with EIHub or similar systems is a plus Bilingual candidates strongly encouraged to apply (especially Mandarin, Spanish, Cantonese, or Russian) Benefits: Health insurance (with Dental and Vision) 401(k) with employer contributions Paid time off, including vacation days and holiday pay Comprehensive training and onboarding Career development support, including tuition reimbursement and continuing education opportunities Supportive and mission-driven work environment Company Description Happy Dragon is one of New York City's most trusted providers of comprehensive child development services, with over 30 years of experience. We offer licensed childcare programs for infants, toddlers, and preschoolers, as well as Early Intervention services for children ages birth to three and CPSE services for children ages three to five. Our multidisciplinary team collaborates closely with families and communities to ensure culturally responsive care. At Happy Dragon, we empower families and support children's development to help build stronger, brighter futures.

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  • Front Desk Receptionist - Mandarin/Chinese Speaking
    Front Desk Receptionist - Mandarin/Chinese Speaking
    2 months ago
    Full-time
    Manhattan, New York

    Company: ACA Acupuncture & Wellness Location: 613 W 169th Street, New York, NY, 10032 Summary: We are the largest acupuncture franchise in NY. We are currently seeking a personable, highly organized, and professional Front Desk Receptionist to serve as the first point of contact for our patients. In this key role, you will be instrumental in delivering a positive and welcoming experience to all who engage with our organization. The ideal candidate will possess excellent communication, interpersonal, and problem-solving skills. Initial training will take place at 613 W 169th Street, New York, NY 10032. Following the training period, the position will be based at our new location near Union Square. Responsibilities: • Greet and welcome visitors, providing a positive first impression., • Answer and direct phone calls, taking messages as needed., • Manage the front desk area, keeping it clean and organized., • Schedule appointments and manage calendars., • Handle incoming and outgoing mail and packages., • Provide general administrative support to staff., • Assist with basic data entry and record keeping., • Handle inquiries and resolve issues effectively., • Must speak Chinese and English, bilingual, • Strong communication skills to effectively interact with clients and team members, • Proficient in computer skills and office management, • Experience with multi-line phone systems and customer service, • Familiarity with Microsoft Office and Google Workspace, • Excellent organizational and time management abilities, • Clerical experience, including data entry and filing, • Bilingual candidates are encouraged to apply

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