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Job DescriptionSpeech Therapists Needed – Working with ChildrenCompetitive Weekly PaySummaryUnder general direction, the Speech Therapist is responsible for providing speech and language assessments and therapy services to students in accordance with the Individualized Family Service Plan (IFSP), Individualized Education Plan (IEP), or Interim Individualized Education Plan. The role includes collaboration with parents, guardians, and interdisciplinary team members.Key Responsibilities • Provide speech and language assessments and evaluations to determine student needs and developmental levels, • Analyze test results and prepare written summaries for Early Intervention, CPSE, CSE, and related agencies, • Plan and conduct speech and language interventions aligned with established goals, • Implement testing procedures to evaluate and monitor student progress, • Prepare and submit required written reports and documentation, • Assess oral motor development and feeding-related abilities, • Develop individualized treatment plans based on identified needs, • Remain current with alternative and augmentative communication (AAC) techniques, • Implement and support appropriate use of AAC devices and assistive technology, • Maintain attendance records and progress notes, • Communicate regularly with parents, guardians, and team members, • Participate in team meetings, evaluations, and case conferences, • Ensure services are consistent with educational goals and regulatory requirements, • Complete all required documentation in a timely and accurate manner, • Provide supervision to students and CFYs as assignedQualifications, • Ability to read, write, speak, and understand English, • Strong interpersonal and communication skills, • Ability to maintain strict confidentiality, • Ability to work independently and manage multiple responsibilities, • Strong organizational and time management skills, • Comfortable using computers and electronic devices, • Knowledge of Assistive Technology, AAC, PECS, and manual language preferredEducation & ExperienceMaster’s Degree in Speech and Language Pathology One year of prior Speech Therapy experience preferredLicense / Certification Requirements • Current New York State License in Speech and Language Pathology, • ASHA Certificate of Clinical Competency (CCC) required, • NYSED Certification as a TSHH or TSSLD requiredFor More Information or to Schedule an InterviewYanet Haile Account Manager, Bond Health Staffing 5824 12th Ave, Brooklyn, NY 11219 Phone: 718-302-0040 ext. 205 Fax: 718-302-0070 Email: Yanet@bondhealthstaffing.com

Job Description Generous PTO and Benefits. New graduates welcome to apply! Relocation assistance provided. Are you ready to make a difference in your community? Do YOU want to work on a team that is committed to empowering individuals? At Helen Keller Services, our employees work in an environment that is more than just a workplace, it’s a community. Since 1967, Helen Keller National Center (HKNC) has been committed to improving the lives of individuals who are DeafBlind or have a combined hearing and vision loss. HKNC is dedicated to working with each person to achieve their desired goals towards independence, employment, and quality of life, based on their talents, preferences and aspirations. We currently have an exciting full time career opportunity available to join the HKNC team as a Senior Instructor of Adaptive Technology. The Senior Instructor evaluates base level of ability to use adaptive technology such as computers, refreshable braille devices, magnification and enhancement software, screen readers, various communication and portable devices, various relay devices and software, and other related software applications. This position is responsible for planning lessons and providing skills training in content areas of Adaptive Technology curriculum. Monday-Friday schedule, 8am-3:45pm. Pay Rate: 39.4101/hour ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. • Ensures services provided to consumers are person-centered and meet the consumers’ needs:, • Actively participates in Community of Practice (COP) to support the learning of peers and contribute articles, experiences, and challenges., • Evaluate consumer’s abilities and provide training in-person or virtually on a broad range of adaptive equipment including screen enlargement software, braille displays, screen reading software, note-takers, and other devices designed for individuals who are DeafBlind., • Recommends, plans, and provides training on an individual basis in the use of adaptive technology., • Records progress and submits individualized reports in a timely manner., • Recommends appropriate equipment for consumers., • Keeps abreast and research new trends in technology and in the field of adaptive technology for DeafBlind individuals and exchanges feedback/suggestions for improvements with designated manufacturers., • Disseminates information regarding adaptive technology for individuals who are DeafBlind. This includes presentations at conferences, HKNC publications, professional journals, and the HKNC website., • Provides in-service training to consumers, teachers, in-house staff, and at various workshop/conferences outside HKNC at the request of the Technology Center Supervisor., • Provides off-campus consultation, evaluation and/or training to individuals at their work site or home at the request of the Technology Center Supervisor., • Accompanies, serves as guide, and supports communication access for consumers and staff, when necessary, in a variety of situations and settings., • Provides assessment and training for the ICanConnect program when scheduled by Technology Center Supervisor, • Has responsibility for equipment and general appearance of the area that includes troubleshooting and updating/upgrading firmware/software/hardware., • Performs related duties, when necessary, at the discretion of the Technology Center Supervisor or the Administration. REQUIRED EDUCATION and/or EXPERIENCE • Master’s degree in Deaf Education, Special Education, Education of the Blind/Visually impaired, Rehabilitation of the Blind/Visually impaired, computer science or related degree., • Knowledge of adaptive technology for blind and DeafBlind individuals, • Computer proficiency, • Three years teaching or rehabilitation experience with individuals who are Deaf, blind or DeafBlind. PREFERRED EDUCATION and/or EXPERIENCE Certified Assistive Technology Instructional Specialist (CATIS certification) and knowledge of braille and American Sign Language preferred. At HKS we strive to provide a healthy work-life balance for our employees. We offer generous paid time off and comprehensive benefit package including: • Fully Paid Medical, Dental, and Vision Benefits*, • 4 week's Paid Vacation time annually, • 2 Paid Personal Days annually, • 12 paid sick days annually, • 12 Paid Holidays, • Short Term Disability/, • Life Insurance, • 403b Program with Employer Match, • Relocation Reimbursement, • Voluntary Ancillary Benefits, • Career Advancement Opportunities, • Tuition Assistance Program *Candidate has the option to accept the position No-Frills. No-frills positions receive an additional 10% premium on the hourly rate of pay, but do not participate in the Union Health Insurance Plan. Individuals seeking a No-frills position must show they have alternative insurance to be eligible. HKS is committed to providing reasonable workplace accommodation to individuals with illness, injury, or disability to complete the essential functions of their job.

Job DescriptionDescription: We are currently looking for a Full-time Bilingual Spanish Social Worker to support our Forest Hills West School, located at 6325 Dry Harbor Road Middle Village, NY 11379. Why Join ADAPT? It is more than a job; it's a calling. It is where passion meets purpose. ADAPT Community Network, formerly United Cerebral Palsy (UCP) of NYC (New York City) provides a multitude of services to people with developmental disabilities. At ADAPT, we are 3,000 strong, and it takes every one of us to empower the lives of the people we support. With care and great resources at hand, we know what it takes to help people live fuller, happier, healthier lives. Our employees show their commitment to the people we support every day, and we all deliver on our promise to provide innovative and comprehensive services to individuals with developmental disabilities. For your next career move, apply with us at ADAPT Community Network! Wherever you work among our many locations around New York City, ADAPT offers paid training, competitive benefits, and we foster a team culture of learning, support, collaboration and career growth. SUMMARY The Social Worker provides critical support to individuals and families navigating illness and disabilities. This role helps resolve personal, financial, and environmental challenges while working in accordance with ADAPT Community Network (ADAPT) policies, regulatory requirements, and standards of the profession. The Social Worker empowers families to understand and negotiate educational and clinical systems, advocating for their needs. Additionally, this position fosters collaboration with other disciplines to ensure a comprehensive continuum of care and support. ESSENTIAL DUTIES AND RESPONSIBILITIES The duties and responsibilities of the Social Worker will include, but are not limited to the following: • Participates in the Adapt Intake Processes, • Develops case notes, case summaries / social histories, etc. for each student on his/her caseload including appropriate recommendations., • Assists families in obtaining services such as housing and residential placement, food stamps, Medicaid, Assistive Technology services; respite services; family reimbursement services; camp, vacation referrals, etc., • Integrates therapeutic intervention techniques into school programs or home of students served through consultation with parent/guardian and staff at meetings, case conferences or through other informal contacts., • Participates in interdisciplinary team meetings and annual reviews for purposes of planning, implementation, and monitoring of IEP’s., • Provide emotional and behavioral support to students, particularly those with disabilities., • Lead the school’s efforts to ensure students receive necessary social-emotional resources or, • Lead the school's efforts to provide students with the emotional support needed for academic, social, and emotional success., • Facilitates communication with family and/or caregivers concerning issues such as attendance, transportation, medical status, and clearance, etc., • Conducts parent trainings and monthly workshops for parents in conjunction with other multidisciplinary team members, • Responding promptly to family concerns and providing guidance on available resources., • Documents status of all active cases., • Assists with other duties such as arrival and dismissal, feeding, bath rooming and classroom management as needed., • Keeps abreast of changes and research in the field of Social Work., • Assures confidentiality of all information regarding students and families receiving services., • Communicates with staff about goals, rights of persons receiving services, confidentiality, family interaction, etc., • Participates in activities pertaining to student transitioning/Turning-Five Process, • Serves and participates as a member of interdisciplinary team meetings, annual reviews, parent meetings, Special Review Committee meetings, In-Services, etc. as required., • Participates in in-service training programs as required., • Provides supervision and training for Social Work interns and novice Social Workers., • Attends professional meetings and conferences., • Performs other related duties as requested. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Ability to read, write, speak, and understand English (Bilingual a plus), • Ability to communicate effectively orally and in writing, • Good interpersonal skills are required to interact effectively with employees, co-workers, students, families, and outside contacts., • Good organizational skills and the ability to meet deadlines, • Proficiency in the use of a personal computer and knowledge of appropriate software, • Due to the sensitive nature of the position, one must be able to maintain the strictest confidentiality., • Ability to work independently and as a part of the team, • Ability to multi-task, • Ability to work flexible hours, • Demonstrate sound judgment and the capacity to respond to unusual situations., • Keen ability to analyze problems and determine corrective actions, • Must be available Monday-Friday, 8am-3pm EDUCATION and/or EXPERIENCE • Minimal qualifications must have master's degree in social work from an accredited program, • NYS Licensed Social Worker with at least 1 year of prior experience as a Social Worker preferred LICENSE/CERTIFICATION • New York State Bilingual Spanish Extension, • New York State Licensed Master Social Worker (LMSW) NOTE: Individuals with New York State Certification in Social Work (CSW) have certification that was automatically converted to the New York State Licensed Master Social Worker (LMSW). COMPENSATION: $43.02/hour + $1,500 Sign on Bonus + Industry-Leading Benefits At ADAPT, we value diversity, equity, inclusion, accessibility, and belonging. We strive to ensure that our employees are comfortable bringing their whole, authentic self to work and that the people we support can also be their authentic selves. We value diverse backgrounds, opinions, ideas, and ways of thinking. We aim to build an inclusive and diverse workforce that is empowered and supported with leaders who create diverse and inclusive teams. We continuously seek opportunities for the organization to foster a more positive, respected, united, and collaborative culture. ADAPT Community Network is proud to be an equal opportunity employer and is committed to creating an inclusive environment for all employees. Qualified candidates of diverse ethnic and racial backgrounds and status are encouraged to apply for vacant positions at all levels. Requirements:

Job DescriptionSpeech Therapists Needed-Working with Children Full time or Part time! Weekly pay! SUMMARY Under general direction, is responsible for providing speech and language assessment and therapy of students pursuant to the Individualized Family Service Plan, Individual Education Plan or Interim Individual Education Plan. Participates in consultative process with parents and team members. ESSENTIAL DUTIES AND RESPONSIBILITIES The duties and responsibilities will include, but are not limited to the following: • Provides speech and language assessment and evaluation to determine student's developmental level and needs, • Analyzes test results and prepares written summary to Early Intervention, CPSE, CSE and other regulatory, referring or oversight organization., • Plans and conducts speech and language interventions in accordance with established goals., • Implements testing procedures to evaluate and monitor student progress as required by appropriate regulatory agency., • Provides written report of results to EVCPSE/CSE., • Assesses oral motor development and ability to intake food orally., • Develops a treatment plan appropriate to identified disabilities., • Keeps abreast of latest alternative communication techniques., • Implements appropriate utilization of AAC devices., • Maintains daily and monthly attendance records and progress notes., • Provides therapy progress reports to parents/guardians and appropriate team members., • Meets and communicates with parents/guardians regularly in writing or verbally., • Participates in team meetings and case conferences as required., • Ensures individuals receive services appropriate to their needs and consistent with educational goals and regulatory requirements., • Participates in Initial Evaluation and Intake processes., • Completes all required documentation in a timely and accurate manner., • Provides supervision to students and CFY's as assigned. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Ability to read, write, speak and understand English, • Good interpersonal skills are required in order to interact effectively with employees, coworkers, consumers, their families, other programs, outside contacts, etc., • Must maintain strictest confidentiality., • Ability to work independently and handle multiple tasks., • Good organizational and time management skills, • Good oral and written communications skills, • Knowledge of Assistive Technology, Augmentative Communication, Picture Exchange Communication and manual language preferred., • Ability to use personal computers, electronic devices, etc. EDUCATION and/or EXPERIENCE: Master's Degree in Speech and Language Pathology. One year of prior Speech Therapy experience preferred LICENSE / CERTIFICATION: • Current NY State license in Speech and Language Pathology, • ASHA Certificate of Clinical Competency required, • NYSED Certification as a TSHH or TSSLD is required For more information and to schedule an interview, please contact: Howard Newman Account Manager, Bond Health Staffing 5824 12th Ave Brooklyn, NY 11219 718-302-0040 ext. 204 Fax 718-302-0070 Howard@bondhealthstaffing.com

Job DescriptionSpeech Therapists Needed-Working with Children Full time or Part time! Weekly pay! SUMMARY Under general direction, is responsible for providing speech and language assessment and therapy of students pursuant to the Individualized Family Service Plan, Individual Education Plan or Interim Individual Education Plan. Participates in consultative process with parents and team members. ESSENTIAL DUTIES AND RESPONSIBILITIES The duties and responsibilities will include, but are not limited to the following: • Provides speech and language assessment and evaluation to determine student's developmental level and needs, • Analyzes test results and prepares written summary to Early Intervention, CPSE, CSE and other regulatory, referring or oversight organization., • Plans and conducts speech and language interventions in accordance with established goals., • Implements testing procedures to evaluate and monitor student progress as required by appropriate regulatory agency., • Provides written report of results to EVCPSE/CSE., • Assesses oral motor development and ability to intake food orally., • Develops a treatment plan appropriate to identified disabilities., • Keeps abreast of latest alternative communication techniques., • Implements appropriate utilization of AAC devices., • Maintains daily and monthly attendance records and progress notes., • Provides therapy progress reports to parents/guardians and appropriate team members., • Meets and communicates with parents/guardians regularly in writing or verbally., • Participates in team meetings and case conferences as required., • Ensures individuals receive services appropriate to their needs and consistent with educational goals and regulatory requirements., • Participates in Initial Evaluation and Intake processes., • Completes all required documentation in a timely and accurate manner., • Provides supervision to students and CFY's as assigned. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Ability to read, write, speak and understand English, • Good interpersonal skills are required in order to interact effectively with employees, coworkers, consumers, their families, other programs, outside contacts, etc., • Must maintain strictest confidentiality., • Ability to work independently and handle multiple tasks., • Good organizational and time management skills, • Good oral and written communications skills, • Knowledge of Assistive Technology, Augmentative Communication, Picture Exchange Communication and manual language preferred., • Ability to use personal computers, electronic devices, etc. EDUCATION and/or EXPERIENCE: Master's Degree in Speech and Language Pathology. One year of prior Speech Therapy experience preferred LICENSE / CERTIFICATION: • Current NY State license in Speech and Language Pathology, • ASHA Certificate of Clinical Competency required, • NYSED Certification as a TSHH or TSSLD is requiredFor more information and to schedule an interview, please contact: Jacqueline Shiels Account Manager, Bond Health Staffing 5824 12th Ave Brooklyn, NY 11219 718-302-0040 ext. 201 Fax 718-302-0070 Jacqueline@bondhealthstaffing.com

Job DescriptionSocial Worker Needed Full Time In Queens Working with Children Weekly Pay! SUMMARY: Provides assistance in understanding illness and disabilities. Helps resolve personal issues. Works in accordance with company policies, the rules and requirements of applicable regulatory agencies and the standards of the profession. Enables and empowers families to negotiate educational and clinical systems and to advocate appropriately. Develops collaborative relationships with other disciplines. ESSENTIAL DUTIES AND RESPONSIBILITIES The duties and responsibilities of the Social Worker – Children's Services will include, but are not limited to the following: • Participates in Initial Evaluation and Intake processes., • Develops initial and annual social service summary on each student on his/her caseload including appropriate recommendations., • Assists families in obtaining services such as housing and residential placement, food stamps, Medicaid, Assistive Technology services; respite services; family reimbursement services; camp, vacation referrals, etc., • Integrates therapeutic intervention techniques into school programs or home of students served through consultation with parent/Client and staff at meetings, case conferences or through other informal contacts., • Participates in interdisciplinary team meetings and annual reviews for purposes of planning, implementation and monitoring of IFSP/IEP's., • Facilitates communication with family and/or caregivers concerning issues such as attendance, transportation, medical status and clearance, etc., • Documents status of all active cases., • Assists with other duties such as arrival and dismissal, feeding, bathrooming and classroom management as needed., • Keeps abreast of changes in Social Work field., • Assures confidentiality of information about student and families receiving services., • Communicates with staff about goals, rights of persons receiving services, confidentiality, family interaction, etc., • Participates in activities pertaining to student transitioning., • Serves and participates as a member of interdisciplinary team meetings, annual reviews, parent meetings, Special Review Committee meetings, In-Services, etc as required., • Participates in in-service training programs as required., • Provides supervision and training for Social Work Assistants and less experienced Social Workers., • Makes regular home visits to families on case load., • Attends professional meetings and conferences., • Performs other related duties as requested. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Ability to read, write, speak and understand English, • Bilingual Spanish Required, • Good interpersonal skills are required in order to interact effectively with employees, co- workers, students, families and outside contacts., • Good organizational skills and ability to meet deadlines, • Proficiency in the use of a personal computer and knowledge of appropriate software, • Due to sensitive nature of the position, must be able to maintain the strictest confidentiality., • Ability to work independently and handle multiple tasks., • Able to work flexible hours, • Demonstrate sound judgment and the capacity to respond to unusual situations., • Good oral and written communications skills, • Ability to analyze problems and determine corrective actions EDUCATION and/or EXPERIENCE • Master's Degree in Social Work from an accredited program, • One year of prior experience as a Social Worker preferred. LICENSE/CERTIFICATION, • New York State Licensed Master Social Worker (LMSW) NOTE: Individuals with New York State Certification in Social Work (CSW) have certification that was automatically converted to the New York State Licensed Master Social Worker (LMSW). For more information and to apply, please contact : Yanet Haile Account Manager, Bond Health Staffing 5824 12th Avenue Brooklyn, NY, 11219 Office: 1-718-302-0040 ext. 205 Fax: 1-718-302-0070 Yanet@bondhealthstaffing.com

Job Description Job Title: Apartment Maintenance Supervisor Reports To: Director of Housing and Residence Life Location: The Summit at Queens College, Queens College, Flushing, NY Compensation: $72,000.00-$74,000.00 year and a comprehensive benefits package FLSA Status: Exempt Company Information: Capstone On-Campus Management (COCM), with headquarters in Birmingham, Alabama, is a group of student housing professionals focused exclusively on the management of housing communities owned by non-profits and/or highly affiliated with a university. Summary: The Apartment Maintenance Supervisor is responsible for oversight of maintenance and custodial work for an on-campus student community. This position is also completing repairs and preventive maintenance. Duties include but are not limited to oversight and performance of general maintenance, building systems, project management, supervision of staff and vendors, and inventory control. The supervisor will project a professional image through interactions with all internal and external customers. This position serves in an emergency on-call rotation for the community. Periodic work may be required after hours and on weekends in the case of emergencies including significant weather events. Duties and Responsibilities: • Supervises Maintenance Technician, Student Maintenance Assistants, and one Custodial contract., • Performs general maintenance including electrical, plumbing, HVAC, painting, and wall repairs., • Coordinate preventive maintenance efforts with vendors and internal staff, • Oversees all work performed by various contractors for renovations/repairs and inspects upon completion to ensure quality workmanship., • Assists in the creation of the on-call duty schedule and participates in rotation., • Maintains work order system in collaboration with Director., • Assists Director with budget preparation., • Assists Director in bid review and creation for major projects and repairs., • Maintains inventory of supplies. tools and equipment. Organizes and secures all maintenance storage units, shop and maintenance office., • Conducts daily general site inspections and specific monthly inspections of the entire property., • Assists Director with oversight of site safety including compliance for trainings and inspections required by company and local jurisdiction., • Other duties as assigned. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • High school diploma or general education degree (GED) required., • 3-5 years of general maintenance experience in property management, construction or related field, • Supervision experience, • Trade knowledge (custodial; electrical; plumbing; appliances; carpentry; basic HVAC) required. HVAC certification (preferred), • Must have troubleshooting and diagnostic skills, • Demonstrate proficiency in verbal communication., • Possess strong customer service skills., • Proficiency with technology including computers, tablets, smart phones, and work order management software, • Must be punctual, organized, and able to meet deadlines., • Excellent attention to detail and organizational skills., • Ability to move and lift to 50lbs and navigate up and downstairs., • Ability to participate in an on-call rotation and respond to campus within 40 minutes for after-hours emergencies. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment is mid-to-high paced. The noise level is usually moderate. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and distance vision. This is not an employment contract. Salary commensurate with experience. Competitive benefits package, including health benefits, dental benefits, vision coverage, and 401K. If you are unable to apply because of incompatible assistive technology or a disability, please contact COCM Recruitment from our website. We will make every effort to respond to your request for assistance as soon as possible. To provide equal employment opportunities to all individuals, employment decisions at Capstone On-Campus Management (COCM) will be based on qualifications, and abilities. COCM does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status, veteran status or any other characteristic protected by law.

Job Description As part of its mission, Alphapointe provides preferential hiring to people with vision impairments (legally blind). Alphapointe is a non-profit agency whose mission is to empower people with vision loss to achieve their goals and aspirations. Alphapointe offers a great working environment that's both challenging and satisfying as well as an array of benefits including medical, dental, vision and life insurance, short and long term disability, PTO, paid holidays and flexible spending options as well as a generous 401(k). Job Summary: A Teleservices Representative is responsible for providing excellent customer service and support via telephone, email, or other digital channels. This position involves managing inbound and outbound calls, providing information, resolving issues, and recording response data for a variety of clients, including businesses, colleges and universities, and other institutions. Essential Functions Key Responsibilities: • Answer inbound calls and provide support by listening actively to understand customer inquiries, problems, and needs. Offer accurate, helpful, and timely information. Investigate and resolve customer inquiries, complaints, and problems efficiently and effectively., • Conduct outbound calls to individuals and businesses for various purposes. Document call outcomes, collect and accurately record requested data, and services provided., • Follow established call scripts and procedures to ensure consistency and quality service., • Maintain a friendly, professional, and empathetic attitude in all customer interactions., • Meet or exceed call center performance targets related to call volume, resolution time, and customer satisfaction., • Maintain needed training to meet job expectations, compliance, and position competency., • Perform other duties as assigned. Additional Functions Skills and Qualifications: • Excellent Communication Skills: Strong verbal and written communication skills, including the ability to communicate clearly, are essential for effective customer interactions., • Self-sufficient: Will have access to supervisor on an ongoing basis, via email or telephone, but must be able to judge the need for consultation with supervisor as most duties are performed with limited supervision., • Problem-Solving Skills: Ability to identify, analyze, and resolve customer issues efficiently., • Time Management Skills: Ability to manage multiple calls and tasks simultaneously while meeting performance goals., • Patience and Empathy: Ability to remain calm and patient under pressure while dealing with challenging customer situations. Scheduling and Attendance: • Flexible, varied scheduling based on project assignment and needs; may include day, evening, overnight, and/or weekend shifts., • Must maintain excellent attendance record. Knowledge and Skill Requirements Education and Experience: • High School diploma or GED required, • Previous experience in Customer Service or Call Center setting is preferred, • Experience using a computer with Microsoft Windows PC applications, • Ability to toggle between windows and perform basic troubleshooting, • Intermediate computer proficiency, including ability to use preferred Assistive Technology effectively and independently, with minimal guidance, • Experience with CRM systems or call center software is preferred, • Must be able to pass and maintain background checks, • Must be able to pass a pre-employment drug screen Working Conditions • Sitting or standing at a desk, • Working at a computer, • Wearing a headset Remote Work and Technology Requirements Remote Workspace: • Remote work demands a high degree of professionalism, self-discipline, and accountability. The following workspace standards are vital to delivering exceptional service., • Employees must have a dedicated, professional workspace conducive to Call Center work., • Workspace must be free of background noise, interruptions from people or pets, and other distractions. Technology: • Alphapointe will provide a computer and headset for remote work., • Employees are responsible for the care and security of all equipment provided., • Individuals must provide their own high speed internet access with speeds at or above 50 Mbps. Technical Performance and Issue Tracking: • Management monitors all technical issues and agent downtime. Consistent availability is critical to call center operations., • Remote employees must adhere to all technical support procedures and protocols., • Chronic connectivity issues or recurring downtime that impede job performance, including internet outages, may result in the remote status changing to onsite. Alphapointe is an Equal Opportunity / Affirmative Action Employer. Minority/Female/Disability/Veteran