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Job Description Area Responsibilities Business Capability Management • Work with business units to define and refine the list of key business capabilities for that unit, • Work with business units to identify and refine the underlying set of organizational units, processes, and systems in place to support each business capability, • Gather and maintain a set of key performance indicators reflecting the performance of each business capability, • Gather and maintain an inventory of problems and opportunities identified for each capability, • Maintain a list of IT projects that impact each capability, • Ensure alignment between problems, opportunities, and identified projects Business Case Development • For all identified projects, work with the business units to describe the current state, • For all identified projects, work with the business units to describe potential solutions, if known, • For all identified projects, work with the business units to describe the expected outcomes that the solution is intended to enable Business Portfolio Management • Present regular updates to each business unit on the status of the current set of portfolio needs, any system-related issues occurring during the reporting period, including root cause analysis and after-action reports where appropriate, upcoming planned outages or system go-lives, status of application and data access requests Escalation Management • Serve as the primary liaison for DoIIT liaison for business units and engage with business units to identify and escalate any issues with the delivery of technology or cyber services Enterprise Portfolio Management • Manage strategic information about our current baseline of software and infrastructure, as well as our future vision for where the organization wants to go, based on business needsDeliverables: Deliverables may include, as required: • Business capability documentation, • Project business cases, • Project intake forms, • Periodic business unit portfolio presentations, • Meeting notes, action logs, and workshop outputs, • IT strategic planQualifications:, • Bachelor’s degree in information systems, computer science, or related field., • 5+ years’ experience as a Business Relationship Manager, Business Analyst, or similar role serving as a liaison between IT/cyber and business units, • Strong experience in portfolio management, • Strong documentation, facilitation, and stakeholder engagement skills, • Strong experience in business case development, • Experience with strategic plan development or managementSkills, • Business Relationship Manager, • portfolio management, • stakeholder engagement skills, • business case development, • strategic plan development, • portfolio presentations

Job Description The IT Support Analyst provides technical support to employees by troubleshooting hardware, software, network, and system issues. This role serves as the primary point of contact for end-user technology support, ensuring timely resolution of incidents, excellent customer service, and minimal disruption to business operations. The IT Support Analyst supports desktop systems, enterprise applications, user accounts, and IT equipment while contributing to continuous improvement of IT service delivery. CORE RESPONSIBILITIES: • Provide first- and second-level technical support for onsite and remote end users via phone, email, chat, and ticketing systems., • Diagnose and resolve hardware, software, operating system, network, and connectivity issues., • Install, configure, and maintain desktops, laptops, mobile devices, printers, and peripherals., • Provision, modify, and deactivate user accounts, permissions, and access rights., • Support enterprise applications, including troubleshooting user access and functionality issues., • Manage and prioritize support tickets to meet established service level agreements (SLAs)., • Document incidents, resolutions, procedures, and technical knowledge articles., • Assist with onboarding and offboarding activities, including equipment setup and account management., • Perform software installations, upgrades, patches, and system updates., • Support conference room technology, audio/visual equipment, and collaboration tools., • Escalate complex issues to appropriate IT teams or vendors as needed., • Monitor recurring issues and recommend process improvements to reduce support requests., • Maintain IT asset inventories and assist with equipment lifecycle management., • Participate in disaster recovery, business continuity, and cybersecurity awareness initiatives., • Support IT projects, system implementations, and technology rollouts. QUALIFICATIONS Education • Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred., • Equivalent combination of education, training, and experience may be considered. Experience • 1-3 years of experience in IT help desk, desktop support, or technical support roles., • Experience supporting Microsoft Windows environments and common business applications., • Experience using IT service management (ITSM) or ticketing systems. Technical Skills • Knowledge of Windows operating systems and Microsoft 365., • Familiarity with Active Directory, Entra ID (Azure AD), and user account administration., • Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VPNs, and Wi-Fi., • Experience with endpoint management and device deployment tools., • Knowledge of cybersecurity best practices and endpoint security tools., • Ability to troubleshoot hardware, software, and connectivity issues efficiently. Competencies • Strong customer service orientation and communication skills., • Excellent problem-solving and analytical abilities., • Ability to prioritize multiple requests and manage competing deadlines., • Strong documentation and organizational skills., • Ability to work independently and collaboratively within a team environment., • Continuous learning mindset and adaptability to changing technologies. Physical Requirements • Ability to lift and transport IT equipment up to 30 pounds., • Ability to work at a computer workstation for extended periods., • Occasional travel between company locations may be required., • Dependable mode of transportation, • Work on a warehouse/production floor KORE VISION, MISSION, AND VALUES VISION To be the trusted global leader in IoT Connectivity Solutions for over 100,000,000+ connected devices, enabling a smarter, more connected world for all. MISSION To empower our customers to deliver transformative solutions that deliver impactful outcomes to the communities and customers they serve. KORE VALUES • Customer Obsession: We earn trust through deep understanding and relentless commitment. We earn the trust of our customers and aim to delight them through our solutions – we want to be loved by our customers., • Be the Spark: We lead with energy, creativity, and urgency. We don't wait for change – we ignite it. We listen, engage, and encourage others to participate., • Own the Outcome: We take accountability seriously – delivering on our promises to customers, teammates, and ourselves. We finish what we start. We think like owners and we’re frugal where it makes sense., • Grit & Positivity: We face challenges head-on – with resilience, optimism, and determination. We look at these situations as an opportunity to create a positive outcome. When we make a commitment, we deliver. We challenge those in a respectful way that do not meet their commitments., • Challenge. Debate. But Be Human: We speak up, question assumptions, and challenge ideas – not people. We aim for the best outcomes through respectful, direct, and open dialogue, keeping in mind we’re all on the same team. OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. WORKING CONDITIONS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to remain stationary; move; lift, push, pull and/or move up to pounds. The employee must regularly sit; use hands to finger, handle, or feel; reach with hands and arms; communicate. Specific vision abilities required by this job include close vision. KORE Wireless Group, Inc., is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of any kind. KORE is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at KORE are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, or belief, national, social, or ethnic origin, sex (including pregnancy), age physical, mental or sensory disability, HIV Status, sexual orientation, gender identify and/or expression, marital, civil union, or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. KORE will not tolerate discrimination or harassment based on any of these characteristics.

Job Description Position: Business Analyst 3 (810777) Location: Richmond, VA Position Type: Hybrid Interview: Both Web Cam and In Person Interview Duration: 8 Months *candidates should be local to Richmond, VA in order to work onsite at least three day each week, first 30 days all 5 days a week *candidates will be required to interview onsite *parking not provided The Office of Information Management (OIM) is seeking two Business Analysts to support enterprise-wide web application initiatives and Pharmacy Partner Hub programs. These roles require close collaboration with business stakeholders, technical teams, and federal/state partners to ensure business processes, requirements, enhancements, and new initiatives are thoroughly analyzed and documented for successful IT implementation. Analysts will participate in Agile ceremonies, testing efforts, cross-functional troubleshooting, and creation of customer-facing and technical documentation. Responsibilities • Gather and document business requirements for new initiatives, system enhancements, and application needs., • Document current and future state processes, GAP analyses, user stories, acceptance criteria, and process flows., • Facilitate Agile ceremonies: daily stand-ups, sprint planning, backlog grooming, retrospectives., • Conduct project meetings, demos, trainings, and prepare detailed meeting notes., • Present requirements to technical and business teams for validation and discussion., • Participate in functional and systems integration testing; develop test plans, scenarios, and results., • Support User Acceptance Testing (UAT) and customer validation., • Develop user guides, training materials, and provide implementation/maintenance support., • Collaborate with development, infrastructure, and support teams to resolve cross functional issues., • Utilize tools including MS Office, SharePoint, Teams, GitLab, MS Project, and Visio., • Support project managers in RFP/SOW reviews and Agile tool management. Required Skills & Experience, • 5 years of business analysis experience, including requirements gathering and documentation., • Strong analytical, problem solving, organizational, and communication skills., • Experience with process mapping, feasibility studies, system documentation, and customer engagement., • Knowledge of SDLC and multiple project management methodologies (Waterfall, Iterative, Agile)., • Ability to manage multiple concurrent priorities independently., • Strong SQL, PL/SQL, Oracle databases experience (5 years)., • Web application experience with Oracle APEX, Microsoft .NET., • Bachelor's degree in IT, Information Systems, Computer Science, or equivalent experience. Preferred Skills • Healthcare information systems experience., • Familiarity with Commonwealth of Virginia SEC 501., • Experience with RFP development, .NET applications, and system upgrades/interface design. Candidate Profile Ideal candidates are assertive, highly motivated, detail oriented, and able to take ownership of assigned projects while maintaining strong communication with diverse stakeholder groups. About Us: InterSources Inc, a Certified Diverse Supplier, was founded in 2007 and offers innovative solutions to help clients with Digital Transformations across various domains and industries. Our history spans over 19 years and today we are an Award-Winning Global Software Consultancy solving complex problems with technology. We recognize that our employees and our clients are our strengths as the diverse talents and opportunities they bring to the table enable us to grow as a global platform and they are causally linked with our success. We provide strategic and technical advice, and we have expertise in areas covering Artificial Intelligence, Cloud Migration, Custom Software Development, Data Analytics Infrastructure & Cloud Solutions, Cyber Security Services, etc. We make reasonable accommodations for clients and employees and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud partner company. We align strategy with execution and provide secure service solutions by developing and using the latest technologies that thrive our resources to deliver industry-leading capabilities to our clients and customers, making it convenient for our clients to do business with InterSources Inc. Our teams also drive growth by refining technology-driven client experiences that put the users first, providing an unparalleled experience. This results in strengthening the core technologies of clients, enabling them to scale with flexibility, create seamless digital experiences and build lifelong relationships.

Job Description Role: GIS Analyst Duration: 6 Months contract Location: Mechanicsville, VA (Hybrid) Client requires an advanced GIS Analyst to support their Highway Maintenance Management Section. The candidate will take directions from the HMMS Program Manager and must be able to perform advanced GIS analysis, enterprise asset data management, GIS application development, and technical coordination. The candidate will be responsible for analyzing, validating, and maintaining GIS data associated with various maintenance assets, developing and maintaining GIS applications using ESRI technologies as well as serving as a technical liaison between ITD, asset management system administrators and system users of varying technical capabilities. Qualifications • BS/BA in GIS, Geography, Cartography, Computer Science, or other related field with/ GIS experience., • 4-8 years of experience in GIS and GIS application development., • A minimum of 5 years of experience designing, building, and delivering web applications, • Experience developing web applications using ArcGIS API for JavaScript or other JavaScript mapping APIs, • Excellent problem-solving, verbal, and written communication, design, development, and debugging skills, • Must have experience in the development of complex analysis and mapping projects., • Must have the ability to communicate technical information to non-technical computer users, both orally and in writing., • Candidates shall demonstrate high competence in ESRI GIS software suite (ArcGIS Pro 3.x and higher) including, but not limited to, a thorough knowledge of ArcSDE and ArcGIS Enterprise (server, portal, web adaptors, data stores)., • Must work independently to develop GIS tools and applications, perform complex analyses, and develop multi-layered maps by using an appropriate combination of tools in the GIS application suite and other programming environments., • Self-starter with a technical background in software and the ability to work with minimal supervision, • Candidate should have Proficiency in Python. Preferred Qualifications, • Experience and demonstrated proficiency in data extraction, analysis, and scripting tools, preferably Oracle SQL and PostgreSQL., • Prior experience with LRS and working knowledge and experience with ESRI Roads & Highways or other similar systems is a plus, • Prior experience working with enterprise asset management systems and datasets, • Develop and maintain linear referencing systems (LRS) and GIS applications to support spatial data management needs., • Experience in Reporting Tools such as Power BI is strongly desired. About Us: InterSources Inc, a Certified Diverse Supplier, was founded in 2007 and offers innovative solutions to help clients with Digital Transformations across various domains and industries. Our history spans over 19 years and today we are an Award-Winning Global Software Consultancy solving complex problems with technology. We recognize that our employees and our clients are our strengths as the diverse talents and opportunities they bring to the table enable us to grow as a global platform and they are causally linked with our success. We provide strategic and technical advice, and we have expertise in areas covering Artificial Intelligence, Cloud Migration, Custom Software Development, Data Analytics Infrastructure & Cloud Solutions, Cyber Security Services, etc. We make reasonable accommodations for clients and employees and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud partner company. We align strategy with execution and provide secure service solutions by developing and using the latest technologies that thrive our resources to deliver industry-leading capabilities to our clients and customers, making it convenient for our clients to do business with InterSources Inc. Our teams also drive growth by refining technology-driven client experiences that put the users first, providing an unparalleled experience. This results in strengthening the core technologies of clients, enabling them to scale with flexibility, create seamless digital experiences and build lifelong relationships.

Who We Are We are a team of motivated, engaged, and exceptionally talented self-starters, willing to roll up our sleeves and do what is necessary to get the job done. If you are interested in joining this dynamic team and have a passion to learn, develop, and want your experience to make an immediate impact, please apply. To find out more about us, please visit our website: _ What We Offer We offer an environment of continuous development and growth with a thriving company culture, exceptional colleagues, and exceptional benefits. Our benefit package includes: • Hybrid work options available and flexible hours, • Excellent health insurance, • No employee cost for dental and vision insurance, • Paid holidays and generous paid time off, • Professional development opportunities, • Educational assistance opportunities, • Multiple retirement plan options with company contribution, • Short-term and long-term disability coverage, • Flexible spending account with company contribution, • Life Insurance, • 529 College Savings Program, • $300 Wellness Reimbursement What You’ll Do At LIPA The IT Senior Analyst, Operational Technology (OT) and Cyber is responsible for the oversight of Industrial Control Systems (ICS), Supervisory Control and Data Acquisition (SCADA) environments, and the protection of operational technology assets from cyber threats. This role focuses on identifying vulnerabilities, monitoring security events, supporting incident response, and ensuring the resilience of critical infrastructure systems in use by the Operating Services Company. The IT Senior Analyst works closely with internal and Operating Company engineering, IT, operations, and compliance teams to strengthen cybersecurity across industrial environments while maintaining system availability, safety, and regulatory compliance. Essential Job Functions include: • Monitor the Service Provider’s performance of managing the OT environments for cyber threats, anomalies, and suspicious activity using security tools and platforms and consult with, and advise, the Service Provider’s OT group for any issues observed., • Analyze alerts and incidents affecting industrial systems, including SCADA, PLCs, HMIs, DCS, and related infrastructure., • Conduct 3rd party risk assessments and vulnerability reviews for OT assets and industrial networks. Partner with the OT Cyber group to ensure all incidents are fully investigated, and appropriate response measures are taken to remediate risks., • Support incident response efforts for cybersecurity events impacting operational environments., • Assist in reviewing OT cybersecurity policies, standards, and procedures to minimize system risks and vulnerabilities., • Collaborate with engineering and operations teams to resolve issues, recommend security controls and assist in the annual testing for the OT environments with minimal disruption to production., • Ensure that the Service Provider maintains accurate and current asset inventories, network diagrams, and system baselines for OT environments., • Evaluate and recommend security technologies for Energy Management and SCADA systems., • Participate in security audits, compliance assessments, and regulatory reporting., • Track emerging OT cyber threats, vulnerabilities, and industry best practices and provide recommendations on what practices should be modified to ensure LIPA and the service provider align with best practices., • Support disaster recovery, business continuity, and resilience planning for operational systems., • Perform daily operational cyber duties for LIPA’s business environments., • Perform other related duties, as necessary. What We Need • Bachelor’s degree in Cybersecurity, Information Technology, Engineering, Computer Science, or related field (or equivalent experience)., • Five (5) years of experience in cybersecurity, industrial control systems, or operational technology environments., • Experience in critical infrastructure sectors such as utilities, manufacturing, transportation, or energy., • Experience with threat intelligence and industrial cyber risk management., • Experience conducting risk assessments, incident response, and forensic analysis in operational environments., • Must possess at least one (1) of the following industry certifications: GIAC GICSP, CISSP, Security+, or ISA/IEC 62443 certifications., • In depth knowledge of Windows, Linux, and embedded industrial systems., • Familiarity with network segmentation, zero trust principles, and secure remote access solutions., • Strong knowledge of OT/Industrial Control Systems (ICS) protocols such as Modbus, DNP3, OPC, IEC 61850, or similar., • Familiarity with SCADA systems, PLCs, Remote Terminal Units (RTUs), and industrial networking concepts., • Understanding of cybersecurity frameworks such as NIST, ISA/IEC 62443., • Familiarity with NERC CIP regulations., • Experience with SIEM platforms, intrusion detection systems, vulnerability management, and endpoint protection tools., • Strong analytical, problem sensitivity, and problem-solving skills., • Skilled in analyzing and evaluating systems, • Critical thinking skills, • Excellent written and verbal communication skills., • Interpersonal and collaboration skills and the ability to work well with others., • Knowledge of regulatory requirements and audit processes related to critical infrastructure protection. Preferred Qualifications • Advanced degree in Cybersecurity, Computer Science, Engineering, Information Technology, or a related field., • Seven (7) years of experience in cybersecurity, with at least three (3) years supporting Operational Technology (OT), Industrial Control Systems (ICS), or SCADA environments., • Possess multiple professional certifications such as: CISSP, GICSP, Security+, CISM, or ISA/IEC 62443 credentials., • Hands-on experience with industrial protocols including Modbus, DNP3, OPC, or IEC 61850Understanding of industrial network architecture, segmentation strategies, and secure remote access controls., • Knowledge of cloud-connected industrial environments and IIoT security considerations., • Familiarity with scripting or automation tools such as PowerShell, Python, or Bash for security operations., • Demonstrated ability to balance cybersecurity priorities with operational uptime and safety requirements. Salary Range $103,500 - $126,500 How You Can Apply: Interested parties should submit their cover letter and resume to Gary Martens, Director, Human Resources and Administration, at 2026sritanalystotc@lipower.org LIPA is an equal opportunity employer. All people with disabilities are encouraged to apply. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Gary Martens, Director, Human Resources and Administration.

LOCAL LONG ISLAND CANDIDATES ONLY =========================== OpEff is a growing financial technology firm specializing in fund accounting systems for investment management firms including hedge funds, private equity funds, real estate funds and other funds. OpEff has an opening with strong growth potential for a Senior Fund Accounting Systems Analyst with knowledge of and experience in handling fund accounting and investor allocations at hedge funds, private equity firms and other investment funds. You'll be responsible for servicing our hedge fund and private equity clients and providing them with software implementation, report development and consulting services. An Interest in fund accounting, financial markets, stocks, bonds and quantitative and statistical mathematics is important. Responsibilites • Implement our financial product for our clients and analyze their data and systems, load data into the product, reconcile and manage full implementation life cycle., • Work with clients to understand their reporting and development needs, • Reconcile data between systems when converting clients from a legacy system to a new one ensuring that data migration is accurate, • Produce professional Excel reports using pivot tables and Excel formulas and use AI and scripting languages to automate implementation processes and tasks wherever necessary, • Work with business users to analyze current systems and propose solutions and workflows that bring operational efficiencies, • Implement technology solutions including accounting, portfolio management, trade execution and middle office, • Work with development teams using agile methods and participate in scrum and sprint sessions, • Interact with members of the IT and development teams to communicate current status and coordinate upcoming development activities, • Project management including scheduling, milestone tracking, risk management and project status reporting Qualifications • Degree in accounting, finance, economics, mathematics, statistics, computer science or a related field in engineering, • Attention to detail and knowledge of core fund accounting and investor allocation concepts, • Strong aptitude for math and interest in capital markets finance (stocks, fixed income, derivatives etc)., • Strong communication skills (a must have), • Strong problem solving and analytical skills - ability to analyze and solve product issues, • Understanding of accounting, data analysis, Excel, VBA and/or scripting languages, • Must be flexible, independent problem solver and a team player, • Professional experience as a programmer or financial systems analyst is a plus, • Candidacy for the CFA levels or other financial certification is a plus

COMPANY: Baseball Lifestyle 101 is a growing apparel company located in Farmingdale, New York. We pride ourselves on the community that we have built and the clothing that represents baseball fanatics everywhere. We believe the team we build today is the foundation for our future success. TITLE: Senior FP&A Analyst SUMMARY OF ROLE: This candidate will maintain and update the forecast/channel-level reporting for an assigned BL101 sales channel (Ops & Retail, DTC: Ecom/Amazon/TikTok, or Wholesale), incorporating the latest input from that channel's functional partners (e.g., Ops/Retail, Marketing, Content). This is a full time exempt role that reports to the Senior Director of Finance. Full P&L ownership for the channel sits with the Senior Director of Finance and CFO; this role is the analytical engine that keeps the forecast current between them. RESPONSIBILITIES: The Senior FP&A Analyst is responsible for the following: • Updates and maintains the channel-level forecast based on the latest input from the channel's functional departments, • Partners closely with functional teams (e.g., Ops/Retail, Marketing, Content) to gather assumptions, spend plans, and timing that feed the forecast, • Pulls and maintains the underlying data (NetSuite, sales systems, and other source data) that supports the forecast, • Flags when a department's assumptions are consistently off versus actuals and surface the discrepancy, • Builds and maintains channel-level scorecards and KPI reporting, • Analyzes variances to forecast/budget and identifies underlying drivers, risks, and opportunities, • Rolls up channel-level updates into the company-wide operating model owned by the Senior Director and CFO, • Tracks channel-specific economics (e.g., spend efficiency/ROI for DTC, sell-through and inventory timing for Wholesale, comp performance for Retail), • Supports ad hoc analysis for leadership, lenders, and the ownership group as needed, • Performs other duties as assigned EDUCATION: Bachelor's degree in Finance, Accounting, Economics, or a related field. EXPERIENCE: 3+ years of experience in FP&A, financial analysis, consulting, or investment banking, ideally with exposure to consumer products, apparel, or a multi-channel retail environment. Experience partnering cross-functionally to build and maintain a forecast preferred. SKILLS: • Advanced Excel and financial modeling skills, • Strong analytical and problem-solving ability, comfortable working with large datasets, • Experience with NetSuite or a comparable ERP/BI system a plus, • Ability to communicate financial results clearly to non-finance stakeholders, • Comfortable synthesizing input from multiple functional partners into a single, current forecast PHYSICAL REQUIREMENTS: • Prolonged periods sitting at a desk and working on a computer, • Occasional standing or walking within the office, • Frequent use of hands for typing and data entry, • Occasional travel as needed

Job Overview The Roman Catholic Diocese of Rockville Centre is seeking a highly motivated and analytical Full-Time Business Analyst to join its Data & Analytics team. This hybrid position is required to be in the Long Island office 3 days a week and reporting directly to the Director of Data & Analytics. This role will support strategic initiatives that modernize the Diocese's use of data, technology, and analytics to enhance decision-making across administrative, financial, operational, and ministry functions. The Business Analyst will work on projects focused on improving data accessibility, implementing modern analytical tools, developing business intelligence solutions, and leveraging artificial intelligence to provide actionable insights. Key Responsibilities • Collaborate with diocesan departments to identify opportunities for data-driven improvement., • Develop and maintain dashboards, reports, and other analytical tools to monitor KPIs using business intelligence platforms., • Support data governance, quality, accessibility, and security initiatives., • Assist in implementing data platforms, analytics tools, and AI-enabled solutions., • Prepare executive-level presentations and analytical summaries., • Assist in implementing new systems, procedures and technology solutions to improve efficiency and reporting capabilities., • Support and coordinate special projects and organizational initiatives designed to improve operational performance. Required Qualifications • Bachelor's degree in Business, Finance, Economics, Information Systems, Computer Science, Data Analytics, or a related field., • 2-4 years of experience in a business analysis, data analysis, operations or related discipline., • Advanced proficiency with Microsoft Excel, Power BI/Tableau, Power Automate, Power Apps, SharePoint, Teams, and Microsoft Copilot., • Experience designing, implementing, or managing AI-enabled business solutions., • Working knowledge of SQL, Python, R, or similar tools., • Familiarity with ETL concepts, APIs, and file-based integrations., • Strong project management, organizational, and problem-solving skills., • Relevant Microsoft or business analysis certifications. Compensation The salary range for this role is $70,000-$80,000, depending on the candidate's relevant experience, technical skills, and other qualifications. Why Join the Diocese of Rockville Centre? As part of the Data & Analytics team, you will help shape the future of data-driven decision-making across a mission-focused organization and contribute to initiatives that support the Diocese's long-term strategic objectives. To be considered for this position, please email your resume to: employment@drvc.org

Job Overview The Roman Catholic Diocese of Rockville Centre is seeking a highly motivated and analytical Full-Time Business Analyst to join its Data & Analytics team. This hybrid position is required to be in the Long Island office 3 days a week and reporting directly to the Director of Data & Analytics. This role will support strategic initiatives that modernize the Diocese's use of data, technology, and analytics to enhance decision-making across administrative, financial, operational, and ministry functions. The Business Analyst will work on projects focused on improving data accessibility, implementing modern analytical tools, developing business intelligence solutions, and leveraging artificial intelligence to provide actionable insights. Key Responsibilities • Collaborate with diocesan departments to identify opportunities for data-driven improvement., • Develop and maintain dashboards, reports, and other analytical tools to monitor KPIs using business intelligence platforms., • Support data governance, quality, accessibility, and security initiatives., • Assist in implementing data platforms, analytics tools, and AI-enabled solutions., • Prepare executive-level presentations and analytical summaries., • Assist in implementing new systems, procedures and technology solutions to improve efficiency and reporting capabilities., • Support and coordinate special projects and organizational initiatives designed to improve operational performance. Required Qualifications • Bachelor's degree in Business, Finance, Economics, Information Systems, Computer Science, Data Analytics, or a related field., • 2-4 years of experience in a business analysis, data analysis, operations or related discipline., • Advanced proficiency with Microsoft Excel, Power BI/Tableau, Power Automate, Power Apps, SharePoint, Teams, and Microsoft Copilot., • Experience designing, implementing, or managing AI-enabled business solutions., • Working knowledge of SQL, Python, R, or similar tools., • Familiarity with ETL concepts, APIs, and file-based integrations., • Strong project management, organizational, and problem-solving skills., • Relevant Microsoft or business analysis certifications. Compensation The salary range for this role is $70,000-$80,000, depending on the candidate's relevant experience, technical skills, and other qualifications. Why Join the Diocese of Rockville Centre? As part of the Data & Analytics team, you will help shape the future of data-driven decision-making across a mission-focused organization and contribute to initiatives that support the Diocese's long-term strategic objectives. To be considered for this position, please email your resume to: employment@drvc.org

Job Description Title: Customer Service Manager Employee Status: Regular Full Time Work From Home Option: Hybrid - 2 Days/Week (40% Remote) FLSA Status: Exempt Job Overview: The Customer Service Manager directs and oversees the operations in the customer service call center. He/she is responsible for the strategic planning of this department and for maintaining policies and procedures that enable and encourage the optimum performance of the department ensuring that our staff delivers a world class Customer Experience on every interaction. Essential Functions: • Directs and supervises the customer service supervisors and their respective teams., • Maintains all NYRA Bets Customer records and ensures AML follows all laws, regulations and demonstrates “best practices” regarding customer information., • Performs a variety of managerial duties, which include organizing, planning, and assigning work to be done; collaborating with our reporting analyst to determine appropriate staffing levels and schedule needs; ensures that all work is done in accordance within established policies and procedures; maintains attendance records, conducts performance reviews; addresses and resolves performance and/or behavioral issues with corrective actions; trains and develops staff; communicates changes in the operation with other departments to ensure a smooth workflow; develops and implements improvements to existing operating policies and procedures; and hires new employees;, • Handles escalated issues with customers in a professional and timely manner., • Coordinates, develops, and implements improvements to existing policies and procedures while ensuring that said updates are approved by senior NYRA Customer Service leadership., • Oversees the weekly payroll for the customer service team., • Maintains a strong relationship with other departments and vendors., • Enhances job performance by applying up-to-date professional and technical knowledge gained by attending seminars, conferences, training, and reviewing professional publications., • Stays up to date and in compliance with employment-related laws and regulations in the states our employees reside., • Leads by example by embodying our core values and actively driving a culture where the Customer Experience is the top priority., • Performs other duties as assigned by senior management. Qualifications: • Education: Associate Degree or High School Degree or GED and equivalent experience, • Experience: 10 Years of Customer Services and Hospitality Experience 3 Years Managerial Experience Strong customer service experience, preferably in a call center environment Other Requirements: On call availability outside of scheduled work hours required to liaise with corresponding support departments to resolve emergencies including but not limited to: • Communications outages (Agents unable to receive calls/chats because of technology issues), • Tool outages/issues (wagering issues, cohort/customer specific access issues, platform issues), • Employee/Contact Center emergencies (fire, threats, medical, etc.) Knowledge Required: Customer Service Call Center tools and programs Workforce Management – scheduling/staffing MS Office/Google workspace (Gsuite) Summary of Physical Requirements and Work Environment: This position is primarily office-based and sedentary, requiring prolonged periods of sitting, computer use, and frequent operation of telephones and customer service systems. Occasional standing, walking, bending, twisting, and lifting of materials up to 10 pounds may be required. The work environment is a professional call center setting that requires effective communication, multitasking, and availability to respond to operational, technology, and employee emergencies, including outside of normal business hours. Pay Range / Salary:

Job Description • The analyst will also be responsible for tracking computer-related assets throughout their lifecycle, coordinating with IT field teams and end users, and supporting the implementation of new asset management tools, systems, and modules., • Experience with enterprise asset tracking, lifecycle management, inventory reconciliation, and data analysis is a plus, as well as familiarity with ServiceNow or other asset management platforms. Strong attention to detail and the ability to support large-scale deployment and recovery initiatives are essential. Skills Required: • Areas of Expertise: Asset Logistics- ServiceNow, • Software Skills Desktop Engineer skills, • Technical Skills :Operating system hardware and software

Training users on how to appropriately utilize their computer systems Writing instruction manuals for systems Consulting with managers to determine what role the systems play in the business Testing the systems on a regular basis to ensure quality and function Preparing costs and benefits analysis o