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Job DescriptionWe are looking for a highly skilled Business Analyst with expertise in CCH Axcess to join our team in Iselin, New Jersey. In this role, you will serve as the primary subject matter expert for the platform, driving system enhancements, process optimization, and data integration efforts. This is a long-term contract position offering an excellent opportunity to collaborate across teams and contribute to the success of tax operations and enterprise automation strategies. Responsibilities: • Act as the subject matter expert for CCH Axcess, managing modules like Tax, Practice, Workflow, and Document., • Translate business requirements into system-specific configurations and enhancements to improve tax workflows., • Collaborate with internal teams and external vendors to ensure stable platform performance and compliance., • Conduct process analysis to identify inefficiencies and recommend automation opportunities., • Develop detailed documentation including process maps, data flow diagrams, and system requirements., • Support the integration of CCH Axcess with other enterprise systems, ensuring seamless data transfers., • Analyze operational data to create reports and dashboards that monitor workflow performance and user adoption., • Define and track KPIs for platform modules while identifying trends to guide improvements., • Ensure all data and integrations comply with governance, security, and confidentiality standards., • Foster collaboration between tax, technical, and compliance teams to align enterprise strategies.• Bachelor’s degree in Information Systems, Computer Science, Accounting Information Systems, or a related field., • 5–8 years of experience in a hybrid Business Analyst, Data Analyst, or Application role within a detail-oriented services environment., • Extensive knowledge of CCH Axcess or iManage, including configuration, workflows, and integrations., • Proficiency in developing APIs, data mapping, and workflow automation for enterprise systems., • Experience with tools such as Power BI, Azure Data Factory, or Power Automate., • Strong analytical skills and the ability to convert complex datasets into actionable insights., • Excellent documentation and communication abilities., • Familiarity with tax data processes and enterprise compliance requirements.

Job DescriptionSalary: 60,000-80,000 The Contract Compliance Analyst is responsible for overseeing the solicitation process, including Requests for Proposals (RFPs), Requests for Qualifications (RFQs), and Invitations for Bids (IFBs). The incumbent will oversee and monitor contracts to ensure compliance with contract requirements. Additionally, the analyst will be responsible for analyzing data to ensure that all contracts and vendors do not exceed the contract amount or the New Jersey threshold. This role includes conducting on-site audits, evaluating the effectiveness of contracted goods and services, and ensuring compliance with federal and state labor standards, including the Davis-Bacon and Related Acts and the New Jersey State Prevailing Wage Act. The Contract Compliance Analyst will also manage outreach to local and disadvantaged-owned businesses, monitor compliance, recommend corrective actions, prepare reports, and support the broader goals of the Newark Housing Authority (NHA). The incumbent will be responsible for managing communications with stakeholders, including vendors, contractors, and government agencies, to ensure alignment and transparency in contract management. Additionally, the analyst will identify and mitigate risks associated with contract compliance, contributing to the overall effectiveness and integrity of the NHA's procurement processes. Essential Duties and Responsibilities The statements below describe this position's general nature and scope of work. This is not a complete listing of all required responsibilities, duties, and skills. Other duties may be assigned. • Support the Director of Procurement and Contracts: Assist in developing and implementing strategies to ensure contract compliance across all projects., • Collaboration: Work closely with the procurement team to develop, publish, and maintain a monthly contract procurement report, provide subject matter expertise in procurement policy and procedures, and ensure alignment with business objectives while adhering to all applicable laws and regulations., • Solicitation Management: Oversees the review and selection process from beginning to end, including RFPs, RFQs, and IFBs. Draft. Monitor contractor compliance with contract requirements and conduct on-site audits to evaluate the effectiveness of goods and services., • Fleet Management: Oversee the lease and rental of vehicles from Enterprise Fleet Management., • Data Analysis: Analyze procurement history data to recommend methods for cost-effective purchases and achieving savings., • Compliance Operations: Provide efficient processing and delivery of contract compliance operations to minimize business risk and ensure compliance through effective processes., • Labor Standards Compliance: Monitor compliance with Davis-Bacon and prevailing wage requirements through payroll reviews and site visits. Investigate labor standards violations and recommend actions such as suspension or debarment where necessary. Prepare and submit the annual HUD-4710 Semi-Annual Enforcement Report for Davis-Bacon Compliance., • Affirmative Action and Contract Compliance: Ensure compliance with Essex County, New Jersey State, and federal laws, including affirmative action and contract compliance requirements. Compile and analyze data for various reports, including HUD 2516 and HUD 60002, to demonstrate program compliance., • Contract Oversight: Perform high-level administrative duties related to contract oversight and monitoring, including responding to inquiries about contract obligations, writing complex reports, and representing the Authority at professional events., • Training and Outreach: Train staff and contractors on labor standards, contract compliance, and affirmative action requirements. Provide technical assistance to contractors to support compliance and extend subcontracting opportunities to local and disadvantaged business entities., • Compliance Tracking: Implement and maintain a computerized database system for compliance tracking. Monitor and coordinate the approval process for proposed contracts and maintain a local and disadvantaged business directory., • On-Site Reviews: Conduct on-site reviews of NHA contractors to ensure compliance with contracts and laws. Identify, review, and resolve non-compliance issues, conducting research and analysis to recommend appropriate next steps., • Collaboration: Work with compliance counterparts throughout NHA and the broader public housing and business communities., • Other Duties: Perform other duties and responsibilities as assigned. QUALIFICATIONS To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below represent the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Education: Bachelor's degree in Business Administration, Public Administration, Law, or a related field. Experience: Minimum of 3-5 years of experience in procurement, contract management, or a related field, with a strong focus on compliance. Skills: • Strong understanding of federal and state labor standards, including Davis-Bacon and the New Jersey State Prevailing Wage Act., • Excellent negotiation, communication, and interpersonal skills., • Ability to conduct detailed audits and evaluations of contracted goods and services., • Proficiency in data analysis and report preparation., • Experience with contract management software and compliance tracking systems., • To perform this job successfully, an individual should have strong computer skills (MS Word, MS Excel, MS PowerPoint, and MS Outlook). Physical Demands The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is required to stand and walk. The employee must occasionally lift and move up to 15 pounds. Work Environment The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Office environment, moderate noise level. BENEFITS Fulltime employees are offered Health, Vision, Dental, Life, LTD, STD, and Rx Plan, benefits after 60 days of employment

Job Description Kisnn Associates, Inc. a service organization focused on Transportation Operations, Transportation Planning, Intelligent Transportation Systems (ITS) and Work Zone Planning activities is soliciting resumes to fill Operation Analyst positions at one of their client’s offices located in Jersey City, New Jersey. Job Description/Responsibilities This position requires working in rotating shifts, providing for coverage 24 hours per day, 365 days per year. The Analysts are responsible for gathering and analyzing information on real-time conditions on the transportation network in NY/NJ/CT. This information is obtained from a wide range of sources, including transportation agency contacts, police/local agency contacts, scanners, and various Intelligent Transportation Systems implemented in the operations center. The Analysts confirm the information with the operator of the facility involved, evaluate the significance of the incident and its effect on various agencies, distribute the information to the affected agencies, and provide follow-up support and information to all agencies. The Analysts are responsible for identifying ways for agencies to notify the public of transportation-related problems by facilitating the sharing of resources such as variable message signs (VMS) among the agencies. The Analysts also monitor and operate the client’s Intelligent Transportation Systems (including but not limited to Closed-Circuit Television, Probe Based Travel Time System, VMS, and Event Management Systems) to rapidly obtain information on the regional transportation network, distinguish false alarms from actual incidents, ensure that the appropriate operating and police agencies are notified, and provide accurate and timely information to the agencies. The Analysts are responsible for maintaining accurate logs of all actions taken related to their functions during their shifts. The Analysts are also responsible for identifying, and performing preliminary troubleshooting of, mechanical, electrical, or system problems that may cause false alarms or missed incidents, or otherwise render the systems ineffective. This position may be located at one of their client’s offices. Minimum Qualifications • Ability to read/comprehend/understand maps (GIS/GPS), • Knowledge of the transportation networks a) Ability to identify most major bridges/tunnels & interstates throughout the NY/NJ/CT region. b) General familiarity with transit systems (major transit hubs, as well as, associated lines/branches for the various commuter rail lines., • Ability to analyze data (graphs, trends, information on maps, charts, etc.), • Computer skills (proficient in Microsoft Word with working knowledge of other products including Excel, PowerPoint)., • Ability to multi-task in a fast-paced environment and work in high pressure situations., • Excellent written and verbal communication skills, • Self-starter and ability to work independently and as part of a team, • Comply with client’s Administrative & ITS Policies and Procedures, • Understand concept of a 24/7/365 workplace - Rotating shifts; Potential for mandatory Overtime; Work holidays; Work weekends; Work extended shifts (12 hours), • Familiarity with traveler information systems (511, travel time information, speed data), • Prior experience in a traffic operations center, • Familiarity with transportation jargon (ITS, ICM, Connected Vehicle systems), • Strong knowledge of NY/NJ/CT roadways, bridges and tunnels, • Monitoring/understand broadcasts (TV, radio traffic reports, Police & Fire scanners)

Job DescriptionPlease contact Renu Goel 857-207-2676 3 days oniste in Jersey City w2 only Privileged Access Management Analyst/Programmer Job Description: Key responsibilities will include maintaining and optimizing the firm’s PAM tool, with a hyperfocus on privileged accounts across various platforms. In addition, the resource will be assisting in executing on the firms privileged access attestation program, work on various remediation projects, as well as assisting the team in implementation of new product functionality. Qualifications: • Hands on technical experience with one or more PAM solutions (Beyond Trust, CyberArk, TPAM, SafeGuard), • Scripting and/or programming skills in technologies, such as Java, PowerShell, SQL, Python (3 to 5 years) for automation, • Experience with API’s and integration of systems, • Strong understanding of Active Directory and Windows/Linux administration, • Experience with authentication protocols (LDAP, Oauth, Kerberos), • Experience of Database Systems (Oracle/SQL) preferred but not required, • Knowledge and understanding of regulatory frameworks and security best practices, • Microsoft Excel (intermediate level), • Bachelor’s degree in Computer Science/IT/MIS from an accredited college or university, • Relevant Certifications (CISSP/CompTIA Security +) are preferred but not required, • Ability to take ownership of assigned tasks and execute/perform them independently, • Excellent communication skills and ability to multitask on tasks involving multiple projects, • Self-starter, organized, efficient and proactive, • Experience of Database Systems (Oracle/SQL) preferred but not required, • Experience in a Financial services firm preferred but not required Estimated Min Rate: $38.50 Estimated Max Rate: $60.00 What’s In It for You? We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include: • Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week), • Health Savings Account (HSA) (for employees working 20+ hours per week), • Life & Disability Insurance (for employees working 20+ hours per week), • MetLife Voluntary Benefits, • Employee Assistance Program (EAP), • 401K Retirement Savings Plan, • Direct Deposit & weekly epayroll, • Referral Bonus Programs Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Visit to contact us if you are an individual with a disability and require accommodation in the application process. For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. By applying and submitting your resume, you authorize Yoh to review and reformat your resume to meet Yoh’s hiring clients’ preferences. To learn more about Yoh’s privacy practices, please see our Candidate Privacy Notice: Company DescriptionFounded in 1940, Yoh operates from 75 locations throughout North America and is headquartered in Philadelphia, PA. Yoh was the nation’s first technology staffing firm. As a business unit of Day & Zimmermann, Yoh has a flourishing global footprint, as our parent company operates from more than 150 worldwide locations. Company Website: in 1940, Yoh operates from 75 locations throughout North America and is headquartered in Philadelphia, PA. Yoh was the nation’s first technology staffing firm. As a business unit of Day & Zimmermann, Yoh has a flourishing global footprint, as our parent company operates from more than 150 worldwide locations.\r\nCompany Website:

Job DescriptionThe Project Cost Control Analyst provides advanced cost management support across project phases, including planning, execution, and closeout. This position is responsible for developing and maintaining cost control systems, supporting budgeting and forecasting, performing cost analyses, and preparing reports to guide decision-making. The role also includes stakeholder communication, cost reporting, and identification of cost-saving opportunities. A strong grasp of cost and schedule integration, project controls systems, and data interpretation is essential. This role requires independent execution of moderately complex tasks and collaboration with cross-functional teams.Organizational Responsibilities • Develops and implements cost control procedures, documents, and tools to support and enhance project budget management., • Reviews and applies contract documents to define cost obligations and align deliverables., • Prepares and maintains summary and detailed cost progress reports, incorporating early, late, and planned cost calculations., • Prepares and maintains project cost cashflow and project cost forecasts., • Performs cost analysis to identify trends and deviations, including cost underruns and overruns., • Incorporates progress data into cost updates and develops corrective recommendations., • Applies target estimates and pinpoints drivers of project cost variances., • Supports development of what-if analyses to assess cost impacts., • Develops insightful and well-structured cost reports for internal and external stakeholders., • Supports project managers, contractors, and stakeholders to ensure adherence to budgets and timelines., • Other duties as assigned.Position Qualifications, • Bachelor’s degree in engineering, construction management, finance, or related field., • 5+ years of experience in project controls, cost engineering, or cost control scheduling., • Proficiency with cost management software and advanced Excel skills., • Strong written and verbal communication and stakeholder engagement skills., • Demonstrated ability to manage multiple projects and deadlines., • An equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities will be considered in lieu of stated minimum qualifications.The salary range for this position is $100,500 - $117,000.A hired employee will be placed within this salary range based on a variety of legitimate business reasons, including but not limited to the individual’s scope of relevant experience and geographic location.Additional Requirements Physical: Standing or sitting for long periods; must be able to lift up to 15 pounds at times and spend extended hours in front of a computer screen. Cognitive: Problem-solving, written, and verbal communication skills; computer and software skills; and ability to read and interpret text online or in printed form. About PMA At PMA, employee well-being is a daily priority. We offer a combination of workplace options that include a PMA office location; work-from-home; or a client site. Wherever we work, we openly share knowledge as we believe that collaboration with peers improves our work product and that pursuing subject matter expertise is a lifelong endeavor. We are committed to a culture of equity, diversity, and inclusion. We affirm and respect diverse backgrounds and opinions because we believe they yield the best solutions for our clients. We promote emotional intelligence and trust by nurturing these values within our new hires. We encourage staff to develop rewarding, long-term careers at PMA, and we implement formal leadership development programs that help you attain your goals. At PMA, shared success is a core value. Every employee who contributes is recognized, celebrated, and rewarded. We look for self-driven candidates eager to assume responsibility and join a community of respect founded on collaboration and accountability, not titles. If you aim to transform the project management practice toward continuous improvement of project outcomes, the profession, and yourself, PMA looks forward to warmly welcoming you to our team. We offer competitive pay and benefits, wellness programs for you and your family, and career development opportunities to advance your professional goals. As a PMA professional, you will be empowered to make timely and effective decisions and significant daily contributions to complex facets of project delivery. Join a team that has achieved a world-class reputation in the construction industry and has been voted a “Best Place to Work.” PMA offers competitive wages and comprehensive benefits, including medical, prescription, dental, vision, time off with pay, 401(k) with company match, life, disability, and professional development reimbursement for qualifying employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, or gender expression), disability, national origin, or any other characteristic protected by applicable laws, regulations, and ordinances. Qualified female and minority applicants are encouraged to apply. EOE, including persons with disabilities and veterans. VEVRAA federal contractor.

A healthcare organization in New Jersey is seeking a new Principal Cybersecurity Risk Analyst (PCSA) to lead project and technology-based risk assessments within the environment, lead technical and nontechnical third party risk assessments, and recommend mitigating action or controls. Responsibilities: • Lead third party vendor risk, project risk, or technology risk assessments., • Lead ongoing security assessments to validate appropriate controls are in place, • Provide Information Security consulting and subject matter expertise on third party service contracts and/or Sourcing arrangements and internally to junior analysts., • Lead the development and improvement of security processes, assist in metrics development, both within the technology and business organizations, • Lead cross-functional teams to serve as the facilitator between the Information Cyber Security Office and the broader organization, • Collaborate with internal ICSO teams to utilize expertise to identify evolving security threats and provide in-depth understanding of "if, how, and when" they should be addressed, • Lead the evaluation and assessment of supplier criticality and review changes in scale and scope of services contracted with supplier for material impact., • 5+ years of experience in Risk Management with advanced understanding of Third-Party Risk Management, • High School Diploma / GED, • Third party, technology, and project risk assessment experience, • Experience with Governance, Risk, and Compliance tools, • Experience in Risk Management with advanced understanding of Third-Party Risk Management, • Solid understanding of IT security concepts with an emphasis on Security and Risk Assessment., • Solid knowledge of IT and computer systems., • Familiarity with HIPAA security rules and National Institute of Standards and Technology (NIST) standards, • familiarity with Vendor Risk Management, • Strong analytical thinking skills, • Associate's and/or Bachelor's Degree, • Familiarity with ServiceNow tool

In this position the Customer Service Data Analyst is crucial in supporting the Customer Service Center, Underwriting, and Sales teams by providing actionable insights through data analysis and comprehensive reporting. This role requires expertise in Tableau for creating reports and dashboards, proficiency in SQL Server for data extraction and query management, and the ability to support various databases and systems. The successful candidate will work closely with the Customer Service Center, Underwriting, and Sales management teams, while also interacting with Product, Finance, and IT departments. Additionally, this role includes responsibilities as a backup programmer for our Client Letter system. RESPONSIBILITIES • Collect, analyze, and interpret data from various sources to generate reports and dashboards., • Develop and maintain regular and ad-hoc reports for Service, Underwriting, Sales., • Identify trends, patterns, and anomalies in data to provide actionable insights., • Pull data from the Data Warehouse and other sources using SQL Server, running complex queries and building datasets for analysis., • Analyze call center metrics such as call volume, average handle time, and customer satisfaction scores., • Provide insights to improve call center efficiency and customer experience., • Develop reports to monitor agent performance and call center KPIs., • Monitor and report on service levels, turnaround times, and customer feedback, • Analyze underwriting metrics and workflows to identify areas for process improvement., • Create reports to track underwriting performance and efficiency., • Create reports to track sales performance and efficiency., • Develop dashboards and visualizations to track performance and identify opportunities for enhancement., • Analyze existing processes and automate manual functions through technology, • Work closely with department heads and team members to understand data needs and reporting requirements., • Present findings and recommendations to stakeholders in a clear and actionable manner., • Collaborate with IT and data management teams, including Product and Finance, to ensure data integrity and accuracy., • Identify and implement best practices for data collection, analysis, and reporting., • Continuously evaluate and improve reporting processes to enhance efficiency and effectiveness., • Serve as a backup programmer for the Client Letter system., • Program and debug client letters, run batch jobs, and resolve any related issues. QUALIFICATIONS • Bachelor’s degree in Data Science, Statistics, Computer Science, Business Analytics, or a related field., • Proven experience as a Data Analyst, Business Analyst, or similar role, preferably within a customer service or financial services environment., • Proficiency in data analysis tools and software (e.g., Excel, SQL, Tableau, Power BI)., • Strong analytical skills with the ability to interpret complex data and present findings clearly., • Experience with call center metrics and underwriting processes is a plus., • Excellent communication skills, both written and verbal., • Strong attention to detail and ability to work independently with minimal supervision., • Ability to manage multiple projects and deadlines effectively. SALARY RANGE The pay range for this position is $61,500 to $81,500 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity. PERKS & BENEFITS • 4 weeks accrued paid time off + 9 paid national holidays per year, • Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision), • Annual 401(k) Employer Contribution, • Free onsite gym at our Woodbridge Location, • Resources to promote Professional Development (LinkedIn Learning and licensure assistance), • Robust health and wellness program and fitness reimbursements, • Various Paid Family leave options including Paid Parental Leave, • Tuition Reimbursement ABOUT THE COMPANY The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.

Job DescriptionThe Role: We are seeking a Business Analyst to support the development and delivery of our order routing products. The ideal candidate will have strong analytical skills, a good understanding of financial markets, and an interest in learning the technical components of complex trading systems. This role will work closely with the Senior Business Analyst and cross-functional teams to ensure high-quality, well-structured solutions.Key Responsibilities: • Assist in gathering and documenting business and technical requirements from internal and external stakeholders., • Support analysis and documentation related to:, • Messaging flows between routing components, clients, and exchanges, • API mapping requirements, • Data model for system entities, • Order processing logic and workflow rules., • Contribute to impact analysis, solution planning, and validation during testing and deployment cycles., • Assist in solution planning, impact analysis, and project implementation., • Maintain clear, structured documentation including requirements, workflow diagrams, use cases, and test scenarios., • Minimum of 2-4 years’ experience as a Business Analyst in a financial services, trading, or technology firm, • Foundational understanding of US equities and/or options, • Ability to manage multiple projects simultaneously in a high-pressure, time-sensitive environment., • Excellent communication skills with the ability to interact effectively with technical and non-technical teams., • Good understanding and experience with the software development lifecycle, • Exposure to networking concepts (TCP/IP, APIs etc.).

Job DescriptionPlease feel free to send your updated resume directly to Rekhu Chhetri, Sr. Recruiter, YOH-Day & Zimmerman Inc LinkedIn profile: Privileged Access Management Analyst/Programmer Job Description: Key responsibilities will include maintaining and optimizing the firm’s PAM tool, with a hyperfocus on privileged accounts across various platforms. In addition, the resource will be assisting in executing on the firms privileged access attestation program, work on various remediation projects, as well as assisting the team in implementation of new product functionality. Qualifications: • Hands on technical experience with one or more PAM solutions (Beyond Trust, CyberArk, TPAM, SafeGuard), • Scripting and/or programming skills in technologies, such as Java, PowerShell, SQL, Python (3 to 5 years) for automation, • Experience with API’s and integration of systems, • Strong understanding of Active Directory and Windows/Linux administration, • Experience with authentication protocols (LDAP, Oauth, Kerberos), • Experience of Database Systems (Oracle/SQL) preferred but not required, • Knowledge and understanding of regulatory frameworks and security best practices, • Microsoft Excel (intermediate level), • Bachelor’s degree in Computer Science/IT/MIS from an accredited college or university, • Relevant Certifications (CISSP/CompTIA Security +) are preferred but not required, • Ability to take ownership of assigned tasks and execute/perform them independently, • Excellent communication skills and ability to multitask on tasks involving multiple projects, • Self-starter, organized, efficient and proactive, • Experience of Database Systems (Oracle/SQL) preferred but not required, • Experience in a Financial services firm preferred but not required Estimated Min Rate: $38.50 Estimated Max Rate: $55.00 What’s In It for You? We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include: • Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week), • Health Savings Account (HSA) (for employees working 20+ hours per week), • Life & Disability Insurance (for employees working 20+ hours per week), • MetLife Voluntary Benefits, • Employee Assistance Program (EAP), • 401K Retirement Savings Plan, • Direct Deposit & weekly epayroll, • Referral Bonus Programs Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Visit to contact us if you are an individual with a disability and require accommodation in the application process. For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. By applying and submitting your resume, you authorize Yoh to review and reformat your resume to meet Yoh’s hiring clients’ preferences. To learn more about Yoh’s privacy practices, please see our Candidate Privacy Notice: Company DescriptionFounded in 1940, Yoh operates from 75 locations throughout North America and is headquartered in Philadelphia, PA. Yoh was the nation’s first technology staffing firm. As a business unit of Day & Zimmermann, Yoh has a flourishing global footprint, as our parent company operates from more than 150 worldwide locations. Company Website: in 1940, Yoh operates from 75 locations throughout North America and is headquartered in Philadelphia, PA. Yoh was the nation’s first technology staffing firm. As a business unit of Day & Zimmermann, Yoh has a flourishing global footprint, as our parent company operates from more than 150 worldwide locations.\r\nCompany Website:

Job Description Company Overview: As one of the Washington Metropolitan area’s fastest growing IT companies, we are always looking for creative, passionate and responsible employees. We acknowledge that intelligent, dedicated employees are our greatest asset and are continuously adding to our talented and diverse team. If you feel innovation, integrity and a drive to deliver are key components to success, we invite you to become Enlightened. Position Overview: The Contact Center Project Analyst shall manage all aspects of Contractor’s staff and project schedule and budget. Responsible for project coordination and scheduling, issue resolution, issue escalation, resource management, budget management, management interface and fare collection related data analysis. MUST HAVE: Advanced proficiency in Microsoft Excel, with extensive experience in pivot tables and other advanced functions. Position Responsibilities: The Contact Center Project Analyst responsible for performance of these services: • Develop and manage the project plan and resources., • Coordinate tasks and ensuring deliverables., • Provide project status reports to management and customers., • Resolve project issues that jeopardize the success of the project., • Manage the Customer Service Center staff, including administration of staff accounts and rights., • Ensure the day-to-day responsibilities for all services required hereunder are performed in a professional manner., • Provide oversight of fulfillment and support services for all fare classes., • Provide oversight of telephone and web-based customer support tasks., • Analyze and monitor all functions for both patron and financial reports related PATH fare collection., • Oversee reconciliation reporting and analysis., • Provide a high level of customer service at all times to patrons and ensure that CSC staff adhere to these provisions., • Maintain sufficient staffing at all times and provide additional staff as requested by PATH management., • Manage appropriate Contractor’s staff coverage, in particular during training for the new fare payment system., • Extensive knowledge of computer applications including Microsoft® Windows-based software applications, including but not limited to Microsoft Word, Excel, and PowerPoint., • Oversee all services related to Transit Benefit Providers and their customers which shall include but not be limited to uploading of various products to customer PATH accounts, per the direction of PATH., • Serve as liaison to the designated Cubic system administration contact, per PATH management direction., • Serve as liaison to internal PATH and Authority stakeholders (Marketing, TEC, Audit, Comptrollers and Treasury Departments), per PATH management direction., • Support Payment Card Industry (PCI) and cyber-security compliance., • Maintain inventory of office supplies., • Oversee and manage Fare Media inventory. Work with PATH management to order additional media as necessary., • Manage Contractor’s personnel timekeeping system and records to ensure completeness and accuracy., • Responsible for functions related to the customer and B2B website, which shall include but not limited to:, • All PATH fare media sales, servicing and responses to PATH account inquiries., • Assistance with migration of customers from the legacy system to the new system., • Monitoring customer website autoload function, including the ability to use the appropriate software applications to ensure that our patrons receive their transit products., • Analyzing and monitoring patron and financial reports., • Responsibility of all CSC staff working with the various functions of the CRM and back office applications., • Providing staff support during training., • Open Availability (Weekends and evening will be required periodically according to business needs), • Have at least five (5) years prior experience in similar performance functions to those required of a Contact Center Project Analyst herein, which includes two (2) years of supervisory level experience or above and shall be able to speak and write proficiently in the English language., • Prior experience with transit fare payment systems preferred., • Prior experience with call center management preferred., • Bachelor's degree or equivalent experience preferred, • Ability to type 65 words per minute or higher The expected salary range for this position is listed above. Actual compensation will be determined based on experience and qualifications as well as internal equity and alignment with market data. At Enlightened, we pride ourselves on offering a comprehensive and industry-competitive benefits package to our full-time employees. Our benefits include: • Medical/Dental/Vision Insurance with Health Savings Accounts (HSA), • Flexible Spending Accounts (FSA), • 401(k) Retirement Plan, • Paid Holidays, Vacation, & Sick Leave Equal Opportunity Statement Enlightened is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability, or any other federal, state, or local protected class.

Training users on how to appropriately utilize their computer systems Writing instruction manuals for systems Consulting with managers to determine what role the systems play in the business Testing the systems on a regular basis to ensure quality and function Preparing costs and benefits analysis o

Job DescriptionWho Are We? The Americas Technical Support team provides technical application support to equities and derivatives customers and forms part of ION Markets global support team. The team is responsible for technical investigation, keeping customers updated and reporting potential software defects to Development teams. Technical Support also takes the lead in service restoration in the event of software or hardware failures, capacity planning and Business Continuity testing of the Hosted environment. Our team is faced-paced, keeping up with regulations and changes in technology. Role We are looking for Senior Technical Support Analyst to focus on second-level technical application support. We have a growth culture from within and this role provides a career track for anyone who has an interest in technology, financial products, trading, client support, product management, or technical account management.Responsibilities • Lead projects and team members when needed., • Investigates incidents assigned to them., • Prioritizes incidents and keep them up to date on the internal incident tracking system., • Communicates updates effectively and promptly to the client., • Builds up and maintains a knowledge of the software supported, including database structure and configuration files to assist in issue investigation., • Deals with unexpected events or failures which limit clients use of the supported systems, • Carries out application system checks, aiming to identify and resolve issues before they impact clients, • Develops strong working relationships with other departments to assist with the delivery of our service to clients, • Adheres to "best practice" and department procedures for client communications, incident progression and investigation, • Participates in the team shift patterns and assists with weekend work and out of hours escalation when requiredRequired Experience, Skills and Competencies, • BS in Computer Science, Computer Engineering, or equivalent degree., • 5+ years of experience in application, technical support., • Some experience as a team lead is preferred, • Ability to read and understand code in one or more of the following: C++, TCL, UNIX/Shell Scripting. Exposure to Java or other mainstream programming languages would also be acceptable., • Have an enquiring mind with an analytical and proactive approach to problem solving, even when under pressure, • Good grounding in and desire to develop technical skills in areas such as database technologies and system performance., • Ability to troubleshoot and approach problem solving in a logical manner, • Technical Support Analysts need to be dynamic, resilient and objective, delivering rapid and accurate solutions to the incidents raised by customers, • Excellent written and verbal communication skills, • A confident and professional manner, • Able to manage own time and a changing workload, • Co-operative approach to working with team members and other departments, • Able to view situations from a customer perspective and act accordingly, • A strong desire to develop a deep understanding of financial markets and business flows and system functionality

Job DescriptionWho Are We? The Americas Technical Support team provides technical application support to equities and derivatives customers and forms part of ION Markets global support team. The team is responsible for technical investigation, keeping customers updated and reporting potential software defects to Development teams. Technical Support also takes the lead in service restoration in the event of software or hardware failures, capacity planning and Business Continuity testing of the Hosted environment. Our team is faced-paced, keeping up with regulations and changes in technology. Role We are looking for Technical Support Analyst to focus on second-level technical application support. This is an excellent opportunity for a recent grad or someone with up to 3 years of experience. We have a growth culture from within and this role provides a career track for anyone who has an interest in technology, financial products, trading, client support, product management, or technical account management.Responsibilities • Investigates incidents assigned to them., • Prioritizes incidents and keep them up to date on the internal incident tracking system., • Communicates updates effectively and promptly to the client., • Builds up and maintains a knowledge of the software supported, including database structure and configuration files to assist in issue investigation., • Deals with unexpected events or failures which limit clients use of the supported systems, • Carries out application system checks, aiming to identify and resolve issues before they impact clients, • Develops strong working relationships with other departments to assist with the delivery of our service to clients, • Adheres to "best practice" and department procedures for client communications, incident progression and investigation, • Participates in the team shift patterns and assists with weekend work and out of hours escalation when requiredRequired Experience, Skills and Competencies, • BS in Computer Science, Computer Engineering, or equivalent degree., • Ability to read and understand code in one or more of the following: C++, TCL, UNIX/Shell Scripting. Exposure to Java or other mainstream programming languages would also be acceptable., • Have an enquiring mind with an analytical and proactive approach to problem solving, even when under pressure, • Good grounding in and desire to develop technical skills in areas such as database technologies and system performance., • Ability to troubleshoot and approach problem solving in a logical manner, • Technical Support Analysts need to be dynamic, resilient and objective, delivering rapid and accurate solutions to the incidents raised by customers, • Excellent written and verbal communication skills, • A confident and professional manner, • Able to manage own time and a changing workload, • Co-operative approach to working with team members and other departments, • Able to view situations from a customer perspective and act accordingly, • A strong desire to develop a deep understanding of financial markets and business flows and system functionality