On Time Trucking, Inc.
Customer Service Rep I (Mon-Fri 9am-5pm)
hace 28 días
Farmingdale
Job DescriptionDescription: On Time Trucking, Inc. (OTT) is seeking an experienced and detail-oriented Customer Service Representative to join our team. This role is integral to the efficient management of freight operations. The ideal candidate will demonstrate a high level of professionalism, excellent communication skills, and the ability to manage multiple systems to ensure smooth and accurate processing of freight and customer interactions. Requirements: • Freight Management: Manage the handling of appointment freight for accounts and oversee all related operations for various accounts as assigned. Ensure seamless communication and timely updates across multiple platforms., • Document Processing & Data Entry: Accurately process inbound paperwork and enter manifests into Sage/Peachtree. Monitor and track all appointment freight, entering critical information into any systems pertaining to assigned accounts., • Customer Service & Communication: Answer incoming customer phone calls, addressing inquiries and resolving issues promptly. Provide exemplary customer service to both internal teams and external clients, ensuring satisfaction and efficient problem resolution., • Exception Management: Enter exceptions from inbound manifests into the system, ensuring all discrepancies or issues are properly documented and escalated when necessary., • Freight Coordination: Pull pickups from the system and provide the necessary information to dispatch., • Inbound Trailer Management: Process and track inbound trailers, ensuring proper entry into Sage/Peachtree and TMS systems. Coordinate with relevant teams to manage any outstanding issues with incoming freight., • OS&D Handling: Take charge of managing OS&D (Overages, Shortages, and Damages), including refusals, clearances, reconsignments, returns, and related tasks. Ensure timely resolution and accurate documentation of all OS&D cases., • Undelivered Freight Resolution: Review and manage undelivered reports, working with the appropriate teams to resolve any outstanding delivery issues efficiently and accurately., • Coverage for Other Representatives: Provide coverage for other customer service representatives in their absence ensuring consistent service and support across the team., • Appointment Scheduling for Key Projects: Manage appointment scheduling for high-priority projects by coordinating accounts as needed to secure timely delivery windows., • Experience: Minimum of 2 years in customer service, preferably within the transportation, logistics, or supply chain industry. Prior experience with transportation management systems is highly desirable., • Technical Skills: Proficiency with Excel and TMS systems is required. Familiarity Sage/Peachtree is a plus. Strong computer skills, including proficiency in Microsoft Office Suite (Excel, Word, Outlook)., • Communication: Exceptional verbal and written communication skills. Ability to communicate effectively with both customers and team members, ensuring clarity and professionalism at all times., • Organization & Multitasking: Strong organizational skills with the ability to manage multiple priorities and tasks simultaneously. Must be detail-oriented with a commitment to accuracy in data entry and documentation., • Problem-Solving & Critical Thinking: Ability to analyze complex situations, resolve discrepancies, and identify the best course of action to maintain workflow efficiency and customer satisfaction., • Team-Oriented: Able to collaborate effectively with colleagues across various departments and provide coverage for team members as needed., • Dependability & Flexibility: Dependable, with the ability to adapt to changing priorities and deadlines. Flexibility to assist with various duties and provide coverage when necessary.