Entry Level Customer Service Assistant
hace 18 días
Jersey City
Job DescriptionDescription Job Title:Entry Level Customer Service Assistant Location: Jersey City, NJ Job Type: Full-time Job Summary: We are seeking a motivated and enthusiastic Entry Level Customer Service Assistant to join our dynamic team. This is an excellent opportunity for individuals looking to start their career in customer service within a thriving organization. As a Customer Service Assistant, you will serve as the first point of contact for our customers, ensuring a positive experience while addressing their inquiries and needs. Key Responsibilities • Respond to customer inquiries via phone, email, and chat in a timely and professional manner., • Provide accurate information about our products and services to customers., • Assist customers with order placement, modifications, and cancellations as needed., • Resolve customer complaints and issues by identifying the root cause and offering appropriate solutions., • Maintain an organized record of customer interactions and transactions in our database., • High school diploma or equivalent; further education in business or related field is a plus., • Excellent verbal and written communication skills., • Strong problem-solving abilities and attention to detail., • Ability to work effectively in a team environment., • Proficiency in using computers and customer management software., • Growth opportunities within the company., • Comprehensive training and onboarding., • Paid time off and holidays., • A positive and supportive work environment.