Customer Service Representative II
22 days ago
West Sayville
Job Description Job Summary: Handles customer service inquiries and problems via the telephone and records consistent problem areas. Job Duties: May respond to e-mail inquiries. Customer service is the primary function, but may include minimal selling or promotion of products or services. Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures. Uses computerized system for tracking, information gathering, and/or troubleshooting. Requires general knowledge of the organization, products, and/or services. May assess needs and suggest/promote alternative products or services. Experience and Education: Performs work under minimal supervision. Handles complex issues and problems, and refers only the most complex issues to higher-level staff. Possesses comprehensive knowledge of subject matter. Provides leadership, coaching, and/or mentoring to a subordinate group. May act as a lead or first-level supervisor. Typically requires a high school diploma and 4 to 6 years of experience. Reports to: Typically reports to a supervisor or manager. Competencies: Oral and written communication skills. Customer/client orientation. Problem-solving skills. Leadership skills.