Customer Service Representative
1 day ago
Melville
Job Description Position Overview The Customer Service Representative is responsible for delivering high-quality customer support by processing orders accurately, responding to customer inquiries, and assisting with issue resolution. This role serves as a key point of contact between customers, sales, and internal departments, ensuring timely communication, accurate order processing, and a positive customer experience. Essential Responsibilities • Process a high volume of customer orders with a high degree of accuracy and attention to detail, • Provide direct support to Sales Representatives and internal teams to ensure customer needs are met, • Handle inbound and transferred calls through a multi-line phone system, addressing customer inquiries professionally, • Receive and enter customer orders into the system accurately and efficiently, • Respond to customer inquiries regarding products, pricing, delivery, and services, • Research and resolve customer issues, including billing discrepancies, order errors, and service concerns, or escalate as needed, • Serve as a liaison between customers, sales, operations, transportation, and other internal departments to ensure timely resolution of issues, • Provide accurate product and service information and follow up to ensure customer satisfaction, • Maintain consistent and timely communication with customers, including follow-up on open items and inquiries, • Assist with researching account discrepancies, including credits, returns, pricing issues, and adjustments, • Support coordination of deliveries, pickups, and routing-related inquiries as needed, • Maintain accurate records and documentation of customer interactions, transactions, and account activity, • Assist with processing credits, billing adjustments, and related documentation as needed, • Collaborate with internal departments to resolve customer concerns and improve service levels, • Support overall customer service operations and team objectives, • Perform other related duties as needed Minimum Qualifications • High school diploma or equivalent required, • 2 or more years of customer service, data entry, or administrative experience, • Experience handling a high volume of calls and/or order entry, • Strong attention to detail and accuracy in data entry, • Excellent verbal and written communication skills, • Strong organizational and time management skills, • Ability to multitask and work in a fast-paced environment, • Basic problem-solving skills with the ability to research and resolve issues, • Proficiency in Microsoft Office, including Outlook, Word, and Excel Preferred Qualifications • Experience in a foodservice distribution or related industry preferred, • Experience with order entry systems or ERP systems preferred, • Experience supporting billing, credits, or account reconciliation preferred, • Bilingual in Spanish or Italian preferred, • Must maintain a valid driver’s license (where applicable), • Must be able to pass a background check, as required Ferraro Foods is an equal opportunity employer. Salary is commensurate with experience. MON - FRI | 8:00 AM - 5:00 PM | Occasional Sundays