Customer Service Representative
18 days ago
Hauppauge
Job DescriptionDescription: About Us: At Royal apparel, we’re dedicated to providing exceptional service and support to our customers. As a valued member of our customer care team, you’ll help build trust and positive experiences with every interaction. If you're a strong communicator, problem-solver, and enjoy helping people, we want to hear from you! Job Summary: The Customer Service Representative (CSR) will handle inbound and outbound calls, emails, and chats to assist customers with inquiries, product/service support, order issues, and general concerns. The ideal candidate is friendly, organized, and comfortable using modern customer support tools and systems. Responsibilities: • Respond to customer inquiries via phone, email, or chat in a professional and timely manner, • Resolve product or service problems by clarifying the customer’s complaint, determining the cause, and offering solutions, • Maintain accurate records of customer interactions using CRM systems, • Collaborate with team members and other departments to ensure customer satisfaction, • Follow up with customers when necessary to ensure resolution, • Maintain knowledge of company products, services, and policies Benefits: • Health, dental, and vision insurance, • Paid time off and holidays, • Retirement Plans-Roth/ 401(k) in addition to Profit Sharing Plans, • Training and career growth opportunities, • High school diploma or equivalent (required); Associate’s or Bachelor’s degree (preferred), • 1+ year of customer service experience (call center or retail preferred), • Excellent verbal and written communication skills, • Strong problem-solving abilities and attention to detail, • Comfortable working with computers, CRM software, and customer support tools