Hospitality General Manager
11 days ago
Saratoga Springs
Job Description The Brookmere Hotel and Regent Restaurant & Bar is actively seeking a passionate, organized, and results-driven General Manager to lead our team of hospitality professionals. Opened in November 2024, The Brookmere Hotel and Regent Restaurant & Bar is managed by Hay Creek Hotels and stands as a landmark development in Saratoga Springs, New York. Located just a mile from the Saratoga Racetrack and adjacent to the Saratoga National Golf Course, the 10-acre site—formerly Longfellows Hotel, Restaurant, and Conference Center—has been transformed into an 88-room upper-upscale hotel with a full-service restaurant and bar with seasonal outdoor porch, spa, banquet facility with 3,500 sq. ft. of meeting and event space, and private access to Lake Lonely. Job Summary * Oversee successful operations across all property departments, including Guest Services, Housekeeping, Regent Restaurant & Bar, Sales & Marketing, Private Events, Spa, and Engineering. * Build and maintain strong client and guest relationships, with a passion for elevating the guest experience. Serve as the face of the property, engaging in proactive community involvement. * Enforce internal and external customer service standards in line with Hay Creek Hotels' Standard Operating Procedures. * Lead all aspects of associate management, including recruitment, onboarding, training, coaching, development, motivation, and progressive discipline. * Foster a fun, engaging work environment aligned with HCH Beliefs and Culture Model. * Manage budgets and departmental performance through scheduling, forecasting, expense control, labor review, and implementation of systems and controls. * Ensure compliance with all health, safety, sanitation, labor, and licensing regulations, as well as internal policies. * Collaborate with department leaders to develop and execute sales and marketing initiatives, including menus, promotions, entertainment, digital campaigns, and community partnerships. Hay Creek Hotels Benefits & Incentives * Insurance benefits: Medical, Dental, Vision, Life, Disability, Accident, and Critical Illness plans* * Complimentary $25K Life Insurance policy* * Flexible Spending Accounts for medical and daycare costs* * Competitive Paid Time Off (Vacation, Sick, Holiday, Birthday) * Complimentary staff meals daily * Weekly payroll schedule * Competitive wages with annual reviews and COLA adjustments * Lodging discounts at HCH properties ($49 employee / $89 friends & family) * Dining discounts at HCH properties (50% off for employee and guests) * Discounts on spa, golf, and activities at HCH properties * Hospitality discounts through partner networks (NEIRA and Historic Hotels of America) * Industry travel discounts via Working Advantage (cars, tickets, activities, etc.) * Open-door culture with supportive leadership and recognition programs * Employee Assistance Program and KOFE financial education * Professional development and accelerated career advancement opportunities * Free parking (*for benefits-eligible associates) About Hay Creek Hotels Founded in 2005, Hay Creek Hotels was created to combine the intimacy of a boutique hotel with world-class cuisine, cutting-edge technology, unparalleled guest service, and the amenities of a luxury inn. Our mission is to “Delight & Surprise” our guests every day by creating hotels and restaurants that reflect the culture and character of their communities. From meticulously restored historic properties to innovative new-build hotels, each Hay Creek property is designed with a hyper-local focus, bringing authentic experiences to both travelers and locals. Our restaurants feature strong partnerships with local farms and purveyors, offering seasonal, farm-to-table menus crafted with creativity, sophistication, and comfort. Our Core Values & Beliefs * Delight & Surprise guests, associates, and partners every day. * Host Philosophy - empowering every associate to go above and beyond. * Associate Promise - transparent and open communication. * Pride of Ownership - “I can, I am, I own” mindset. * Community & Sustainability - strong local partnerships and environmentally responsible operations. To learn more, visit: • Recent 3+ years Hotel General Manager experience, • Strong background in Rooms Division, Sales & Marketing, and F&B operations, • Local market experience preferred, • Excellent computer skills including; Excel, Word & Outlook, • Experience in Property Management and POS Software, • Excellent verbal and written communication skills., • Strong Cost Management skills, with the ability to meet or exceed strict budgetary expectations., • Daily Revenue and P&L Reporting exposure and knowledge, • Strong background in hotel forecasting, • Successful completion of background and/or DMV check., • Comfortable with managing and leading a team with motivation, accountability, and regular follow-up, • Ability to establish a strong service culture and maintain high customer service standards, • Ability to multitask, adapt to change, think quickly, and prioritize effectively in a fast paced and demanding environment while maintaining calmness, composure, and hospitality