Field Service Technician Trainee (Copier) - LI, Bklyn & Queens
16 days ago
Jericho
Job Description Atlantic Tomorrows Office is a nationally recognized distributor of copier and high-end production equipment. We sell and service Ricoh, Toshiba, Konica, HP, and Kyocera products in the Tri-State area, and have openings in our Jericho, LI office that services clients in Long Island, Brooklyn & Queens. We are looking for motivated hands-on Field Service Technicians, the ideal candidates will be detail oriented and customer service driven. This is a unique opportunity to be part of a high-quality service organization. Field technicians provide on-site customer service when the client deems service is necessary. This may require successfully repairing or adjusting a device mechanically or electronically and/or “fixing the customer” by correcting the client’s expectations. • Accurately diagnose, repair and maintain equipment in optimum operating condition at customer sites, • Manage and maintain a highly accurate parts inventory via handheld device, • Receive, prioritize and accurately close service calls via handheld device, • Assist with equipment installations as needed, • Keep current with new technology through off-site manufacturer's classes and online training, • Communicate equipment problems and solutions to fellow technicians & management, • Project a positive company image through professional appearance, exceptional communication skills & excellent customer service, • A high school diploma or equivalent; or industry related experience and/or training; or equivalent combination of education and experience, • Computer literate and basic knowledge of networking, • Electronic & mechanical experience/aptitude, • Experience working on digital copiers and/or laser printers (Konica Minolta, HP, Ricoh & Kyocera experience is a plus), • Experience in networking and/or installing drivers is preferred, • Valid driver's license with an excellent driving record and reliable transportation, • Able to work independently, under pressure at customer sites and to accept direction on given assignments, • Able to handle and solve new challenges, demonstrate initiative and a willingness to learn, • Team player, reliable, punctual, and possessing a positive attitude, • Willingness to travel to various locations as needed, • Driving knowledge of the above-mentioned area(s)