Hospitality manager jobs in Melrose, New YorkCreate job alerts

At Tend, we do dentistry differently — without compromising on excellence or ambition. As a Lead Dentist, you’ll set the bar for clinical quality, mentor a high-performing team, and help shape the patient experience across your studio. You’ll balance delivering best-in-class dentistry with leading and coaching dentists, hygienists, and dental assistants to excel clinically and professionally. Together with the Studio Manager, you’ll create an environment that embraces Tend’s Mission, Vision, and Values — and drives both patient and studio success. We offer a guaranteed base plus a production bonus. Lead Dentists earn 32–40% of their adjusted production, making this one of the most competitive compensation models in the industry. You’ll also receive leadership bonuses, transparency, and support to help you thrive. What You’ll Do Clinical Leadership & Mentorship • Mentor and coach dentists, hygienists, and dental assistants in diagnosis, treatment planning, clinical skills, and patient care, • Conduct regular performance reviews for general dentists; create action plans as needed, • Partner with the Lead Hygienist and Lead Dental Assistant to provide team-wide mentorship and development, • Lead clinical onboarding and quality assurance reviews for new hires, • Deliver comprehensive dentistry services at or above the standard of care, while modeling clinical excellence for your team, • Partner with the Studio Manager to optimize schedules, improve patient access, and achieve production and care outcome goals, • Lead daily pre-shift huddles and studio calibrations focused on workflow, patient care, and efficiency, • Review and analyze clinical outcomes (e.g., REDOs, escalations) and implement solutions to continuously improve care, • Build a collaborative, inclusive, and growth-oriented studio culture with your Studio Manager and clinical leads, • Identify and nurture clinical team members with leadership potential, • Participate in leadership development meetings and cascade key updates to your studio team You embody our Tend values and demonstrate advanced leadership competencies that ensure patient success, team excellence, and studio growth. Tend Values • Tend to Others – Deliver outstanding oral health outcomes and patient experiences. You put the team and patient first, even in fast-paced settings., • Be Brave Enough to Lead – Act with integrity and take initiative to solve problems, coach others, and raise the bar., • Savor the Ride – Celebrate wins, stay resilient in challenging moments, and bring positivity to the workplace., • Embrace Our Differences – Welcome and value diverse backgrounds, ideas, and feedback. Communicate with respect and trust., • Earn and Give Trust – Earn the confidence of patients and teammates through honesty, transparency, and follow-through., • Lead with Clinical Judgement – Make sound clinical decisions grounded in data, evidence, and patient needs., • DDS or DMD degree from an accredited dental school, • Current, active dental license in the state where you practice, • Current CPR/BLS certification, • Active DEA registration, • Minimum 6 years of post-residency experience in private practice, DSO, or similar setting in a leadership role, • Proven experience mentoring, teaching, or leading providers in a multi-chair environment, • Demonstrated success managing complex patient cases and provider escalations, • Comfort with modern technology and digital workflows (Invisalign certification strongly preferred), • Ability to sit and stand for extended periods while performing clinical procedures., • Manual dexterity and fine motor skills to handle dental instruments and perform precise procedures., • Adequate vision (with or without correction) to read charts, interpret radiographs, and operate clinical equipment., • Ability to bend, reach, and maintain ergonomic positioning for patient care., • Occasional lifting or movement of equipment and supplies up to 25 pounds. What We Offer • 🦷 Dentist Equity & Partnership – Opportunity to invest alongside Tend and benefit from our growth, • 🎓 CE & Professional Development – Virtual and in-person CE opportunities and internal clinical forums, • 🌴 Time to Recharge - Enjoy generous Paid Time Off (PTO) and company holidays — because rest is productive., • 🛡 Malpractice Insurance – Full coverage provided at no cost to you, • 🩺 Health Comes First – Medical, dental, and vision insurance — plus our own Dental Wellness Program, • 💰 Plan for the Future – 401(k) with company match, • 💡 Support, When You Need It – Life & AD&D insurance, legal support, EAP, and health advocacy, • 🛍 Smart Spending Options – FSAs, HSAs, and pre-tax transit and parking benefits, • Generous paid time off + company holidays #LI-Onsite Pay Range $194,000—$350,000 USD The Tend Difference The highest standard of care, anywhere. At Tend, you’ll work alongside esteemed clinical leaders and experience-obsessed colleagues to deliver care that’s not only top-tier — it’s unforgettable. With access to advanced technology and thoughtfully designed studios, you’ll help create dental experiences that patients actually look forward to. Our hospitality-driven approach makes every visit feel personal, warm, and empowering. A top-tier clinical team who puts patients first. We value science over sales and lead with empathy, transparency, and integrity. There are no production quotas here — just a shared commitment to doing what’s right for our patients. We foster a collaborative, inclusive culture where team members go the extra mile for each other and for every patient who walks through our doors. Innovate Dentistry. Tend to Others. Grow Together. Tend is redefining what it means to grow a career in dentistry. We offer a modern, patient-first environment backed by cutting-edge tools and systems, industry-leading compensation and benefits, and robust opportunities for continuing education and professional development. Whether you’re clinical or corporate, you’ll be part of something meaningful — and surrounded by people who care. Tend is an Equal Opportunity Employer. We’re committed to fostering a workplace where everyone feels seen, heard, and supported. Tend does not discriminate based on race, color, religion, sex, national origin, age, disability, genetics, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable federal, state, and local laws. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, benefits, and termination. Legal and Compliance Notice: Tend complies with all applicable federal, state, and local laws governing nondiscrimination, equal employment opportunity, pay transparency, and other employment-related requirements. Where specific state disclosures or postings are required by law, we provide this information as part of our hiring process or upon request. Your privacy matters. To learn more about how we collect, use, and protect your information, please review our privacy policy ___.

Compensation Type: Yearly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. ___ Location: Located in the heart of Manhattan’s Times Square, the iconic Row NYC has completed a $140+ million transformation of all guest rooms and public spaces. The hotel is surrounded by 24 Broadway theaters, is 1 block from Restaurant Row and is close to Jacob Javits Convention Center, Macy’s, Rockefeller Center, the Empire State Building and many of NYC’s top attractions. The hotel offers 1,331 newly built guestrooms with a variety of bedding configurations including king, queen, double/double and twin. Overview: The Group Sales Manager for the newly renovated Row NYC Hotel is responsible for effectively soliciting and becoming familiar with all accounts in his/her market segments. He/she is also responsible for prospecting and closing on assigned accounts/territory to positively impact hotel revenues. Responsibilities: • Meet or exceed set goals., • Operate the Sales Department within established sales expense budget., • Participate in required M.O.D. and Saturday office coverage as scheduled., • Initiate and follow up on leads., • Maintain and participate in an active sales solicitation program., • Monitor production of all top accounts and evaluate trends within your market., • Regularly contact existing accounts based on the tracing frequencies of the Account Coverage Program., • Meet or exceed sales solicitation call goals as assigned by the Director of Sales., • Invite clients to the hotel for entertainment, lunches, tours and site inspections., • Assist in implementing special promotions relating to direct sales segments, i.e. parties, sales blitzes, etc., • Assist in the preparation of required reports in a timely manner., • Be familiar with all Highgate Hotel sales policies and selling techniques with an emphasis on maximizing occupancy and Average Daily Rate (ADR)., • Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property., • Use your property’s computerized sales management system to manage the hotel’s business, including (but not limited to) generating reports, entering business, blocking space and building accounts., • Meet and greet onsite contacts., • Abide by Prime Selling Time (PST)., • Develop networking opportunities through active participation in community and professional associations, activities and events., • Review meeting planner evaluations with the Director of Sales to ensure that issues receive follow-up., • Entertain clients., • Handle inquiries as part of Inquiry Day Program. Qualifications:, • College course work in related field helpful., • Experience in a hotel or a related field preferred., • High School diploma or equivalent required., • Must be skilled in Windows, Company approved spreadsheets and word processing., • Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner., • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner., • Attend all hotel required meetings and trainings., • Participate in M.O.D. coverage as required., • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, which include wearing nametags., • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations., • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions., • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary., • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives., • Must be able to maintain confidentiality of information., • Perform other duties as requested by management.

Compensation Type: Yearly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. ___ Location: Located in the heart of Manhattan’s Times Square, the iconic Row NYC has completed a $140+ million transformation of all guest rooms and public spaces. The hotel is surrounded by 24 Broadway theaters, is 1 block from Restaurant Row and is close to Jacob Javits Convention Center, Macy’s, Rockefeller Center, the Empire State Building and many of NYC’s top attractions. The hotel offers 1,331 newly built guestrooms with a variety of bedding configurations including king, queen, double/double and twin. Overview: The Sales Manager is responsible for effectively soliciting and becoming familiar with all accounts in his/her market segments. He/she is also responsible for prospecting and closing on assigned accounts/territory to positively impact hotel revenues. Responsibilities: • Attend daily Highgate Hotel Business Review (HHBR) meeting., • Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services and Reservations., • Develop a complete knowledge of company sales policies and SOP’s, and ensure knowledge of and adherence to those policies by the sales team., • Meet or exceed set goals., • Operate the Sales Department within established sales expense budget., • Participate in required M.O.D. and Saturday office coverage as scheduled., • Initiate and follow up on leads., • Maintain and participate in an active sales solicitation program., • Monitor production of all top accounts and evaluate trends within your market., • Regularly contact existing accounts based on the tracing frequencies of the Account Coverage Program., • Meet or exceed sales solicitation call goals as assigned by the Director of Sales., • Invite clients to the hotel for entertainment, lunches, tours and site inspections., • Assist in implementing special promotions relating to direct sales segments, i.e. parties, sales blitzes, etc., • Assist in the preparation of required reports in a timely manner., • Be familiar with all Highgate Hotel sales policies and selling techniques with an emphasis on maximizing occupancy and Average Daily Rate (ADR)., • Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property., • Use your property’s computerized sales management system to manage the hotel’s business, including (but not limited to) generating reports, entering business, blocking space and building accounts., • Meet and greet onsite contacts., • Abide by Prime Selling Time (PST)., • Develop networking opportunities through active participation in community and professional associations, activities and events., • Review meeting planner evaluations with the Director of Sales to ensure that issues receive follow-up., • Entertain clients., • Handle inquiries as part of Inquiry Day Program. Qualifications:, • College course work in related field helpful., • Experience in a hotel or a related field preferred., • High School diploma or equivalent required., • Must be skilled in Windows, Company approved spreadsheets and word processing., • Long hours sometimes required., • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects., • Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner., • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner., • Attend all hotel required meetings and trainings., • Participate in M.O.D. coverage as required., • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, which include wearing nametags., • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations., • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions., • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary., • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives., • Must be able to maintain confidentiality of information., • Perform other duties as requested by management.

Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: Hyatt Regency Times Square is perfectly located in the heart of Times Square excitement, situated directly on Broadway between 48th and 49th Streets. This iconic, ultra-modern, full-service hotel is surrounded by Broadway theaters and close to world-famous shopping and sightseeing. The hotel has 795 modern, newly renovated guestrooms. Overview: The Group Sales Manager is responsible for effectively soliciting and becoming familiar with all accounts in his/her market segments. He/she is also responsible for prospecting and closing on assigned accounts/territory to positively impact hotel revenues. Responsibilities: • Meet or exceed set goals., • Operate the Sales Department within established sales expense budget., • Participate in required M.O.D. and Saturday office coverage as scheduled., • Initiate and follow up on leads., • Maintain and participate in an active sales solicitation program., • Monitor production of all top accounts and evaluate trends within your market., • Regularly contact existing accounts based on the tracing frequencies of the Account Coverage Program., • Meet or exceed sales solicitation call goals as assigned by the Director of Sales., • Invite clients to the hotel for entertainment, lunches, tours and site inspections., • Assist in implementing special promotions relating to direct sales segments, i.e. parties, sales blitzes, etc., • Assist in the preparation of required reports in a timely manner., • Be familiar with all Highgate Hotel sales policies and selling techniques with an emphasis on maximizing occupancy and Average Daily Rate (ADR)., • Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property., • Use your property’s computerized sales management system to manage the hotel’s business, including (but not limited to) generating reports, entering business, blocking space and building accounts., • Meet and greet onsite contacts., • Abide by Prime Selling Time (PST)., • Develop networking opportunities through active participation in community and professional associations, activities and events., • Review meeting planner evaluations with the Director of Sales to ensure that issues receive follow-up., • Entertain clients., • Handle inquiries as part of Inquiry Day Program. Qualifications:, • College course work in related field helpful., • Experience in Corporate Group Sales, • Experience in a hotel or a related field preferred., • High School diploma or equivalent required., • Must be skilled in Windows, Company approved spreadsheets and word processing., • Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner., • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner., • Attend all hotel required meetings and trainings., • Participate in M.O.D. coverage as required., • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, which include wearing nametags., • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations., • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions., • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary., • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives., • Must be able to maintain confidentiality of information., • Perform other duties as requested by management.

Compensation Type: Yearly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. ___ Location: Hyatt Regency Times Square is perfectly located in the heart of Times Square excitement, situated directly on Broadway between 48th and 49th Streets. This iconic, ultra-modern, full-service hotel is surrounded by Broadway theaters and close to world-famous shopping and sightseeing. The hotel has 795 modern, newly renovated guestrooms. Overview: The Business Transient Sales Manager is responsible for effectively soliciting and becoming familiar with all accounts in his/her market segments. He/she is also responsible for prospecting and closing on assigned accounts/territory to positively impact hotel revenues. Responsibilities: • Attend daily Highgate Hotel Business Review (HHBR) meeting., • Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services and Reservations., • Develop a complete knowledge of company sales policies and SOP’s, and ensure knowledge of and adherence to those policies by the sales team., • Meet or exceed set goals., • Operate the Sales Department within established sales expense budget., • Participate in required M.O.D. and Saturday office coverage as scheduled., • Initiate and follow up on leads., • Maintain and participate in an active sales solicitation program., • Monitor production of all top accounts and evaluate trends within your market., • Regularly contact existing accounts based on the tracing frequencies of the Account Coverage Program., • Meet or exceed sales solicitation call goals as assigned by the Director of Sales., • Invite clients to the hotel for entertainment, lunches, tours and site inspections., • Assist in implementing special promotions relating to direct sales segments, i.e. parties, sales blitzes, etc., • Assist in the preparation of required reports in a timely manner., • Be familiar with all Highgate Hotel sales policies and selling techniques with an emphasis on maximizing occupancy and Average Daily Rate (ADR)., • Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property., • Use your property’s computerized sales management system to manage the hotel’s business, including (but not limited to) generating reports, entering business, blocking space and building accounts., • Meet and greet onsite contacts., • Abide by Prime Selling Time (PST)., • Develop networking opportunities through active participation in community and professional associations, activities and events., • Review meeting planner evaluations with the Director of Sales to ensure that issues receive follow-up., • Entertain clients., • Handle inquiries as part of Inquiry Day Program. Qualifications:, • College course work in related field helpful., • Experience in a hotel or a related field preferred., • High School diploma or equivalent required., • Must be skilled in Windows, Company approved spreadsheets and word processing., • Long hours sometimes required., • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects., • Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner., • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner., • Attend all hotel required meetings and trainings., • Participate in M.O.D. coverage as required., • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, which include wearing nametags., • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations., • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions., • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary., • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives., • Must be able to maintain confidentiality of information., • Perform other duties as requested by management.

Compensation Type: Yearly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. . Location: Midtown convenience. Classic hospitality. Complete comfort. A celebrated past. It all comes together at the Park Central New York Hotel – located squarely amidst New York’s most popular sights and hotels in Midtown Manhattan. Our mix of exciting amenities pay homage to our glamorous past, while presenting a modern spin on the hotel’s electrifying environment. Guests will delight in escaping the hectic city life to bask in the stylish Park Central New York. Overview: The Complex Business Travel Sales Manager is responsible for effectively and proactively identifying, soliciting, and becoming familiar with all accounts in his/her market segments. He/she is also responsible for prospecting, closing, and maximizing performance of assigned accounts/territory to positively impact hotel revenues. Responsibilities: • Proactively drive top line revenue for transient sales segments to include volume transient & consortia for primary hotels through customer acquisition and development strategies and tactics., • Identify and research potential accounts/clients and prospect for new business opportunities, generate leads, and set up meetings/presentations with clients, buyers, influencers, and agencies that will keep the hotels pipeline consistently full of opportunities., • Manage annual account rate negotiations requests for proposal through required RFP platforms., • Maintain and participate in an active sales solicitation program., • Regularly contact existing accounts based on the tracing frequencies of the Account Coverage Program., • Meet or exceed sales solicitation call goals as assigned by the Director of Sales & Marketing., • Invite clients to the hotel for entertainment, lunches, tours and site inspections as appropriate., • Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property., • Initiate and follow up on leads., • Handle inquiries as part of Inquiry Day Program., • Monitor production of all top accounts and evaluate trends within your market., • Meet or exceed set goals., • Be familiar with all Highgate Hotel sales policies and selling techniques with an emphasis on maximizing occupancy and Average Daily Rate (ADR)., • Meet and greet onsite contacts and travelers to garner and foster relationships, loyalty, and new opportunities., • Conduct outside sales calls 2-3 days per week, • Entertain clients as appropriate., • Abide by Prime Selling Time (PST)., • Use your property’s computerized sales management system to manage the hotel’s business, including (but not limited to) generating reports, entering business, blocking space, building accounts, and logging activities., • Assist in the preparation of required reports in a timely manner., • Assist in implementing special promotions relating to direct sales segments, i.e. events, sales blitzes, etc., • Participate in industry trade shows and events which may require out of market travel., • Develop networking opportunities through active participation in community and professional associations, activities and events., • Develop a complete knowledge of company sales policies and SOPs and ensure knowledge of and adherence to those policies by the sales team., • Attend daily Highgate Hotel Business Review (HHBR) meeting., • Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services and Reservations., • Operate the Sales Department within established sales expense budget., • Participate in required M.O.D. and Saturday office coverage as needed and scheduled. Qualifications:, • College course work in related field helpful., • At least 2 years sales experience in a hotel or a related field preferred., • High School diploma or equivalent required., • Must be skilled in Windows, Company approved spreadsheets and word processing., • Long hours sometimes required., • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects., • Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner., • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner., • Attend all hotel required meetings and trainings., • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary., • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives., • Must be able to maintain confidentiality of information.

When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together. Sunrise Senior Living was again certified as a Great Place to Work® by Activated Insights. This is the 8th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of. COMMUNITY NAME Sunrise of Edgewater Job ID 2026-239032 JOB OVERVIEW The Care Manager/"Designated Care Manager" is responsible for providing the highest degree of quality care and services to a consistent group of residents and their families in our assisted living/long term care and reminiscence neighborhoods. The Care Manager provides hands on care and physical and emotional support as outlined in each resident's Individualized Service Plan (ISP) while maintaining a safe and comfortable home like environment. The Care Manager/"Designated Care Manager" is responsible for demonstrating the Mission for Sunrise Senior Living, "to champion quality of life for all seniors" in accordance with federal, state/provincial, and local laws and regulations and Sunrise Senior Living standards, policies, and procedures to promote the highest degree of quality care and services to our residents. RESPONSIBILITIES & QUALIFICATIONS Essential Duties As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows: Resident Care • Review, read, notate, and initial Daily Log to document and learn about pertinent information about residents., • Participate in the development of the ISPs and monthly updates., • Review designated assignments., • Responsible for a designated group of residents during the shift, knows where residents are, and physically checks on them throughout the shift., • Observe, report, and document symptoms and conditions of residents for changes in condition such as skin, behavior, alertness, weight, diet, and participation in activities., • Attend daily Cross Over meetings by the lead care manager., • Notify supervisor and resident care director if a resident has increased care needs., • Inform supervisor of any resident changes in condition., • Respond to security system and resident call bells promptly and immediately. Take appropriate action including resetting call bells., • Greet guests, family members, residents, and team members., • Answer, direct and/or respond to phone calls in a timely, courteous, and professional manner., • Assist with continence management and dispose of all continence products properly to ensure sanitation of resident suite and community restrooms using standard care procedures., • Communicate with families and is a resource as needed., • Help residents maintain independence and physical safety and promote dignity of each resident adhering to the standards of Resident Rights and Sunrise Principles of Service., • Participate/lead and assist residents with activities of daily living (ADLs) and Invite, Encourage, and Assist (IEA) residents to participate in activities as indicated on the ISP., • Engage residents in life skills and other life enrichment activities throughout the day in reminiscence., • Strive to understand and respond to each resident with empathy, always remaining mindful of the resident's unique communication patterns or history and basic human needs., • Maintain an atmosphere of warmth, personal interest, and positive emphasis as well as a calm environment., • Ensure the established safety regulations are always followed., • Practice routinely good Standard Care Precautions of cleanliness, hygiene, and health., • Host and engage in activities with the residents daily.Risk Management and General Safety, • Partner with community team to ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety requirements, promoting Risk Management programs and policies, and adhering to safety rules and regulations., • Practice safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout procedures., • Report all accidents/incidents immediately., • Reports all unsafe and hazardous conditions/equipment immediately., • Ensure any cords, carts, equipment, and other hazards are always kept out of the way, not blocking exits, and in compliance with fire codes., • Understand and practice the proper method of attending to and disposing of, and the possibility of exposure to, blood borne pathogens, bodily fluids, infectious waste, sharp sticks, and hazardous materials., • Report occupational exposures to blood, body fluids, infectious materials, sharp sticks, and hazardous chemicals immediately., • Ensure oxygen tanks are stored safely, exchanged when empty and monitored to make sure liters of oxygen are at prescribed levels.Housekeeping and Laundry Services, • Maintain and clean resident's room as assigned including making beds, emptying trash, putting clothes away appropriately, spot sweeping, and mopping as needed., • Wash resident's laundry as noted in the ISP and as needed., • Wash and fold dining room linens and napkins., • Complete assigned housekeeping tasks., • Maintain common areas in a clean and tidy manner at all times.Dining Service, • Serve meals in the dining room and work in the dining room as assigned., • Promote and ensure a pleasant dining experience during all meals., • Assist with dining room set up and clean up as assigned., • Participate in pre-meal meetings., • Follow residents' diets as indicated on ISP and Confidential Diet Board/Chart., • Observe, note, and document in daily log any resident changes in dining habits., • Respond to the dining needs of the residents and guests while maintaining Sunrise hospitality and service standards., • Provide room service delivery as needed., • Practice safe food handling in compliance with universal care precautions at all times.Specific Responsibilities for the Reminiscence Neighborhood Care Manager, • IEA residents in life skills and other life enriching activities as indicated on ISP and demographic profile., • IEA residents to attend the afternoon social., • Incorporate the concept of 'Creating Pleasant Days' into the resident's daily routine., • Integrate the individual resident's life skills into their daily routine., • Blend a variety of multi-sensory experiences into the resident's day., • Participate in monthly letters home and letter writing with the residents and their families.Training and Contributing to Team Success, • Participate as a member of a team and commits to working toward team goals., • Demonstrate in daily interactions with others, our Team Member Credo., • Commit to serving our residents and guests through our Principles of Service., • Contribute to the overall engagement programs and processes (customer and team member engagement) including participating in the team member engagement survey and engagement improvement planning workshops., • Attend regular meetings; Town Hall, Department Team, Cross Over, and others as directed by the Supervisor/Department Coordinator., • Attend regular training by Assisted Living Coordinator (ALC), Resident Care Coordinator (RCC) or Reminiscence Coordinator (RC) using mini modules., • Comply with all infection control techniques, placement of bio-hazard containers, and removal techniques as listed in policies and procedures., • Maintains compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met., • Perform other duties as assigned. Core Competencies • Ability to react and remain calm in difficult situations, • Ability to handle multiple priorities, • Possess written and verbal skills for effective communication and a level of understanding, • Competent in organizational and time management skills, • Demonstrates good judgment, problem solving and decision-making skills Experience and Qualifications • High School diploma/GED accepted and may be required per state/provincial regulations., • CPR Certificate and First Aid as required by state/provincial regulations, • Must be at least 18 years of age, • Previous experience working with seniors preferred, • Desire to serve and care for seniors, • Ability to make choices and decisions and act in the resident's best interest, • As applicable, all Sunrise team members who drive a Sunrise vehicle must sign the Driver job description and understand the key essential duties for safety and regulatory compliance ABOUT SUNRISE Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals - at work and in your life. We also offer benefits and other compensation that include: • Medical, Dental, Vision, Life, and Disability Plans, • Retirement Savings Plans, • Employee Assistant Program / Discount Program, • Paid time off (PTO), sick time, and holiday pay, • myFlexPay offered to get paid within hours of a shift, • Tuition Reimbursement, • In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee's position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program. PRE-EMPLOYMENT REQUIREMENTS Sunrise considers the health and safety of its residents, family members, and team members among its highest priorities. Employment with Sunrise is contingent upon completing and passing a drug test (which does not include marijuana) and Tuberculosis Test, and a physical evaluation and a background check where required. Covid-19 and Influenza vaccination may be required if mandated by applicable federal, state, and local laws and authorities. COMPENSATION DISCLAIMER Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable).

Compensation Type: Yearly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. ___ Location: New York City, NY Overview: The Sales Manager is responsible for effectively soliciting and becoming familiar with all accounts in his/her market segments. He/she is also responsible for prospecting and closing on assigned accounts/territory to positively impact hotel revenues. Responsibilities: * Managing the group process once contracts are signed through to post-departure. Work effectively with the Operations team to deliver exceptional service to both internal and external guests. Confirm reservations as requested during the work week • Manage the VIP process for the hotel – room assignment; amenity; welcome note and ensuring that the team is aware of guests and their requirements., • Manage all aspects of the rental of the board room - Contracting; BEO; Billing; Ordering Food and Beverage; AV; staff scheduling; meeting management., • Solicit area churches for social bookings, e.g. weddings and family reunions, • Develop relationships with local fire department; police precincts; churches; event spaces, • Manage the relationship with some of the local Missions and Embassies, • Secure show rooms each day and perform pre-inspection to ensure that rooms are flawless, • Conduct site tours as requested – scheduled and unscheduled, • Execute prospecting and research projects as requested, • Responsible for effectively communicating accurate information on arriving and in-house groups to hotel team members. Ensure weekly pre-con meetings are held and all departments are aware of and receive the Resume, BEO and other pre-arrival information. Preliminary group resumes are to be distributed at least 2 weeks prior to the group’s arrival., • Ensure that group payments and rooming lists are on schedule as defined in the contract and clients are kept abreast of cut-off dates., • Prepare invoices for each group, • Reconcile Crew Commission invoices each month, • Reconcile group folios once the group checks out, • Manage relationships with local corporate clients by handling requests promptly, e.g. reservations; reservation letters; folios; payment receipts and statements, • Prepare PowerPoint presentations as needed by the sales team, • Ensure accurate information and updates are maintained in the Sales System, ensuring that all account information; group proposals; prospects; tentatives; definites; pick-up numbers are in accordance with the invoice and rooming list, • Perform monthly audit of the GRC vs the sales folders to ensure that all contracts are recorded, • Adhere to all the various written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which make up the essential functions of the job., • Drives customer loyalty by delivering service excellence throughout each customer experience., • Partners with Operations in providing a customer experience that exceeds the customer's expectations., • Interact with guests to obtain feedback on product quality and service levels., • Build and strengthen relationships with existing and new customers to encourage future bookings. This position has no direct reports. Qualifications: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Skilled in Microsoft Word, Excel, and PowerPoint. Knowledge of IVVY, Sales Pro or Delphi will be helpful, • Possess excellent written and verbal communication skills, • Ability to read, analyze and interpret general business periodicals, professional journals, and write business correspondence., • Ability to effectively present information and respond to questions from internal and external customers, • Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations, • Ability to define problems, collect data, establish facts, and draw valid conclusions, • Must be a self-starter and motivated, • Detail oriented, hands-on team player with strong interpersonal skills, • Ability to create and deliver high quality experience that meets or exceeds customer’s expectations, • Ability to maintain and grow relationships with customers to build loyalty PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, hear, stand and walk. The employee may occasionally lift and/or move up to 25 pounds. EDUCATION AND/OR EXPERIENCE Associate degree from a two-year college or university. Minimum of two (2) years Hotel customer interaction experience in Operations/Sales/Hospitality required. Proficiency in Microsoft Word, Excel, PowerPoint WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Job description subject to revision at any time at the company’s discretion based on business needs

As our Floor Manager, you’ll be the heartbeat of the dining room, ensuring every service is smooth, professional, and memorable. We’re looking for someone who’s more than just a manager, you’re a leader, a motivator, and a hospitality expert. Floor Manager in a fine dining se

Catering Sales Coordinator Job Reference Number: 37663 Employment Type: Part-Time Segment: Dining & Events Brand: Constellation Location: Bronx, New York (US-NY) The Role at a glance: We are looking for a Catering Sales Coordinator to join our Constellation team at The New York Botanical Garden in the Bronx, NY. This is a great opportunity if you have a catering & events background and you have had experience planning and executing those events. You will be directly supporting the needs/goals of the Director of Catering as well as the Catering Sales Manager and the Event Specialist. If you are looking to advance your career in managing catering events, this is a great role for you. Compensation: $25 an hour. What you'll be doing: • Working as a member of a cohesive operations teams supporting the Director of Catering and sales team, as well as the General Manager to enable event execution. This individual functions as a support to the Event Manager and Captains, as well as sometimes acts as a junior sales specialist when business levels are high. The Catering Sales Coordinator maintains a positive, “win-win” attitude, always working to improve the execution and timeliness of their team., • Ensuring all event information in CaterXpert from the sales team is up to date and fully detailed prior to event/deadlines., • Assisting in the setup and execution of events, as well as closing out assigned events., • Ensuring all event and pre-event paperwork is assembled for proper communication in a timely manner., • Spearheading business dining for the internal client- scheduling deliveries, organizing layouts, collaborating with culinary., • Collaborating with facilities teams to ensure proper inventory and cleanliness for event execution and closeout., • Maintaining calendar of events through Outlook and attend all necessary event meetings and conference calls., • Communicate with sales, culinary and booking staff, as needed, to ensure understanding of menus and client needs., • Assisting with sales during the initial inquiry process., • 2 years of catering/food-beverage and/or administrative/event experience, • Basic PC knowledge and comprehension (Word & Excel) Nice-to-haves: Safe Food Handlers Certification #LI-DM1 #indeedelior #Boost About Constellation: From retail spaces to office buildings, Constellation provides high-quality business dining and catering experiences all over the United States. Constellation takes pride in building every meal around its goal of fostering connections through food and hospitality. About Elior North America: Elior North America is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. We are committed to diversity and encourage applications from people of all backgrounds and abilities. We take pride in supporting the development of our employees and their skills at all levels and in fostering an environment of growth. At Elior North America, we are committed to offering growth and advancement opportunities for all of our employees. The valuable skills and experience you’ve gained with Elior will propel you further in your career, whether with our corporate office or one of our brand segments. Disclaimer: This job description can be revised by management as needed.

This manager-at-large position has a role to play at each: leading services, inspiring teams, charming guests, solving problems, and the daily application of our hospitality and leadership principles. This is a great position for a restaurant manager looking to take a next step.

General Manager – $140,000 + Bonus – NYC, NY We’re looking for a highly detail oriented General Manager to lead all daily operations of our clients upscale restaurant. This is a hands-on leadership role for an experienced leader with strong financial acumen, people management skills, and ensuring exceptional guest experiences. General Manager Responsibilities: • Oversee all restaurant operations, ensuring consistency, profitability, and efficiency, • Deliver superior guest service and create strategies to build guest loyalty, • Plan and implement marketing initiatives and represent the restaurant at local events, • Manage P&L, forecasting, payroll, and inventory with strong attention to cost control, • Hire, train, and mentor staff, fostering a positive and productive work environment Requirements: • Extensive years of experience in a senior restaurant leadership role, • Fine Dining Background, • NYC Hospitality EXPERT - knows the scene and fully emersed in the industry, • Proven record in driving revenue, profitability, and guest satisfaction, • Strong financial management skills with payroll and P&L experience, • Strong mentorship and management training - knows how to manage managers! Due to the volume of applications, we may not be able to provide feedback to all applicants. If you haven’t heard from us within 2 weeks, please consider your application unsuccessful. Nevertheless, feel free to reach out!

Banquet Manager Manhattan Landmark Event Venue We are seeking an experienced Banquet Manager to join the service team at a prestigious Manhattan landmark venue. The ideal candidate has experience working within a Local 6 union environment, and is passionate about delivering exceptional hospitality at the highest level. You will be part of a dynamic team that executes flawless events and creates memorable guest experiences. Who You Are • A hospitality professional with a minimum of two years’ experience as a Banquet Manager or Banquet Captain in a luxury hotel or high-end catering operation, • Highly organized with strong project management skills, • A proactive leader who takes initiative and drives continuous improvement, • Passionate about hospitality, team leadership, and creating exceptional guest experiences What You’ll Do • Lead by example through professional conduct, clear communication, and a service-first mindset, • Execute Banquet Event Orders (BEOs) with precision and attention to detail, • Anticipate guest needs and resolve service challenges swiftly and thoughtfully, • Lead and participate in daily pre-shift meetings to review event logistics and service standards, • Maintain organization and cleanliness of banquet storage areas, uniforms, and service spaces, • Support the development and enforcement of policies, procedures, and quality standards to ensure a high-performing, cost-effective operation, • Build relationships with repeat clientele and foster connections with new guests

About Casa Cipriani: Casa Cipriani New York is a private members’ club and luxury hotel located within the historic Battery Maritime Building. The property features over 20,000 square feet of elegant event space, a 47-room hotel, multiple dining and lounge venues, and a world-class fitness and wellness center. Since opening in 2021, Casa Cipriani New York has become one of Manhattan’s most distinguished clubs, offering an exclusive environment for members to connect, relax, and engage through curated cultural, culinary, and wellness experiences. As Casa Cipriani expands nationally and internationally, our vision is to create a consistent, elevated standard of hospitality and programming that reflects our Four Pillars: Culture, Authenticity, Simplicity, and Elegance. POSITION PURPOSE: Casa Cipriani New York is seeking a highly organized and hospitality-driven Learning & Development Manager to oversee all training and development initiatives across the property. This role is responsible for ensuring employees across the hotel, private members’ club, restaurants, lounges, and event operations are equipped with the skills, knowledge, and behaviors necessary to deliver a consistent, refined luxury guest experience. The Learning & Development Manager partners closely with Human Resources, senior leadership, and department heads to support operational excellence, service consistency, and brand standards aligned with Casa Cipriani’s Four Pillars: Culture, Authenticity, Simplicity, and Elegance. ESSENTIAL FUNCTIONS AND DUTIES: • Design, implement, and manage a comprehensive, property-wide training strategy aligned with operational goals and service standards, • Develop and maintain structured onboarding programs, including role-specific and phased training plans for new hires, • Create, update, and oversee department- and position-specific training curricula across all operational areas, • Deliver and facilitate service standards training, leadership development programs, and operational skill-building initiatives, • Ensure training programs consistently reinforce luxury hospitality service expectations and guest experience standards, • Partner with department leaders to identify performance gaps and implement targeted training solutions, • Manage and administer the Learning Management System (LMS), including course assignments, completion tracking, and reporting, • Develop and maintain an organized digital library of SOPs, training materials and job aids, including presentations, facilitator guides, and micro-learning tools, • Collaborate with department heads to assess training needs and align programs with operational priorities, • Coach managers and supervisors on effective training, onboarding, and team development practices, • Ensure all required compliance, policy, and operational training is delivered, documented, and tracked accurately, • Maintain training records to support audits, regulatory requirements, and internal reporting, • Monitor training participation and effectiveness through feedback, completion data, and operational performance indicators, • Provide regular updates and recommendations to HR and leadership regarding training outcomes and improvement opportunities, • Continuously refine training programs based on business needs, guest feedback, and operational insights KNOWLEDGE, EXPERIENCE AND SKILLS: • 3–5 years of experience in training, learning & development, or hospitality leadership, preferably within a luxury or high-end hospitality environment, • Proven experience designing, facilitating, and managing training programs across multiple departments, • Strong understanding of luxury service standards and hospitality operations, • Experience managing an LMS and digital learning platforms preferred, • Excellent facilitation, presentation, and communication skills, • Strong organizational and time-management skills with the ability to manage multiple initiatives simultaneously, • Ability to collaborate effectively across departments and leadership levels, • Professional discretion within a private members’ club environment PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION: • Ability to stand, walk, and move throughout the property for extended periods, • Capacity to facilitate in-person training sessions and conduct on-floor observations, • Ability to lift and carry training materials or equipment weighing up to 25 pounds, • Flexibility to bend, reach, and perform light physical tasks as needed, • Ability to work a flexible schedule based on operational and training needs INTENT AND FUNCTION OF JOB DESCRIPTIONS All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Cipriani is an equal opportunity employer.

Position: Food & Beverage Manager Location: Queens, New York City Salary Range: $70,000–$80,000 + PTO + 401K + Benefits Overview: We are seeking an experienced and motivated Food & Beverage Manager to support and oversee daily food and beverage operations within a full-service hotel in Queens, NYC. This role focuses on delivering exceptional guest experiences, managing day-to-day operations, leading teams, and supporting financial and operational goals across restaurants, bars, and banquet operations. Key Responsibilities: • Oversee daily operations of all food and beverage outlets, • Lead, train, schedule, and supervise food and beverage team members, • Ensure high standards of guest service and hospitality, • Monitor labor, food, and beverage costs to support profitability, • Ensure compliance with health, safety, and sanitation regulations, • Assist with budgeting, forecasting, and inventory management, • Handle guest feedback and resolve service issues promptly, • Support hiring, onboarding, training, and performance management, • Collaborate with culinary and hotel leadership to enhance service and operations Qualifications: • Previous experience in hotel or high-volume food and beverage operations, • Strong leadership, communication, and organizational skills, • Working knowledge of food and beverage service standards and regulations, • Ability to work flexible hours, including nights, weekends, and holidays, • Experience with POS systems and inventory management preferred

About Casa Cipriani Casa Cipriani is a five-star luxury hotel, private members-only club, and distinguished event venue housed within the iconic Battery Maritime Building in New York City. Combining timeless elegance with modern comfort, Casa Cipriani is dedicated to offering exceptional service, craftsmanship, and attention to detail in every aspect of the guest and member experience. POSITION PURPOSE: The Host / Reception Manager is responsible for overseeing all front-door and reception operations for the Club at Casa Cipriani, ensuring a seamless, controlled, and highly personalized member experience. This role blends refined hospitality with strong operational leadership and requires precision, foresight, and the ability to manage complex guest flow within a high-profile private members’ environment. ESSENTIAL FUNCTIONS AND DUTIES: • Oversee end-to-end front-door and reception operations, including member arrivals, guest verification, departures, and access control., • Manage daily guest lists, reservations, walk-ins, and waitlists in accordance with Club policies., • Control pacing and overall Club flow in coordination with floor managers, security, and senior leadership., • Anticipate peak periods and proactively adjust staffing levels, positioning, and procedures., • Ensure all front-of-house operational checklists, SOPs, and opening/closing procedures are consistently executed., • Deliver a polished, discreet, and welcoming experience aligned with Casa Cipriani service standards., • Ensure accurate member recognition and VIP handling, including preferences, restrictions, and special requests., • Resolve guest concerns decisively and diplomatically, escalating issues when appropriate., • Maintain strict confidentiality regarding members, guests, and internal operations., • Conduct structured operational walk-throughs to engage members, gather feedback, identify service gaps, and relay information on upcoming events and programming in accordance with Casa Cipriani policy., • Lead, schedule, and supervise the host and reception team across all shifts., • Build weekly schedules based on forecasted covers, events, and historical data., • Train staff on Club policies, service standards, and operational procedures., • Conduct daily pre-shift briefings and shift handovers to ensure alignment and continuity., • Monitor real-time floor performance and make operational adjustments as needed., • Maintain accurate guest management and membership system records, including VIP tagging, member notes, preferences, and restrictions., • Produce daily and weekly operational reports, including guest counts, member-to-guest ratios, peak arrival patterns, VIP activity, and notable feedback., • Identify operational inefficiencies and recommend process improvements., • Serve as the primary liaison between reception, Club floor teams, events, membership, and security., • Coordinate guest flow for private events, buyouts, and high-profile visits., • Support Membership and Events teams with guest list management and access control., • Enforce Club access rules, dress code, and house policies consistently and professionally., • Ensure compliance with internal procedures, safety protocols, and brand standards., • Maintain immaculate presentation of reception desks and entry areas., • Lead by example in appearance, language, professionalism, and conduct. KNOWLEDGE, EXPERIENCE AND SKILLS: • 3–5+ years of experience in a senior reception, host, or front-of-house management role within a luxury hotel, fine dining, or private members’ club., • Strong command of guest flow management, capacity control, and pacing., • Proven experience with reservation and guest management systems., • Advanced scheduling and labor planning skills., • Ability to interpret operational data and translate insights into staffing and service decisions., • Experience managing high-volume arrivals while maintaining a composed, elevated service standard., • Excellent problem-solving skills with the ability to make real-time operational decisions., • Ability to handle sensitive and confidential information with discretion., • Flexible availability, including evenings, weekends, and holidays. INTENT AND FUNCTION OF JOB DESCRIPTIONS All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Cipriani is an equal opportunity employer.

About Pret A Manger: Building the US Future of a Beloved Global Brand Pret US is at a defining moment. Backed by substantial investment and strategic commitment, we are not simply operating; we are transforming a beloved brand in the American market. With a newly established US Board and an entirely rebuilt senior leadership team, we are assembling exceptional talent to drive this ambitious vision forward. This is an opportunity to join a winning team built on an ownership mindset, rapid learning, bias for action, and competitive drive. Our ideal candidates are resilient, flexible, comfortable with ambiguity, and data-driven. We are seeking leaders who thrive in dynamic, high-stakes environments and are energized by the challenge of building something remarkable. As part of the Pret US team, you will work directly with seasoned leaders who understand turnarounds, scaling operations, and delivering results. If you are driven to exceed ambitious goals, make bold decisions, and build a brand that matters, this is where you belong. Join us in writing the next chapter of Pret in America. The Role As a General Manager at Pret, you are the hero of the shop. You oversee all aspects of shop operations from staffing and scheduling to inventory management, ensuring the business runs efficiently, profitably, and with heart. You are responsible for driving sales and profitability while creating a positive, inclusive, and high-energy environment where both guests and team members thrive. Our Managers are our in-shop Heroes. They protect the things that make Pret by keeping standards high, spirits high, and guests happy. When the shop gets busy, you lead from the front, whether that means rolling up your sleeves at the coffee machine (with training, of course) or diving into the P&L to improve margins. Key Responsibilities Own Full Shop Performance • Take full accountability for shop-level P&L performance, including sales growth, labor productivity, food cost, and waste control, • Drive strong transaction growth and operational efficiency, • Analyze performance trends and take decisive action to improve results, • Recruit, hire, and develop Assistant General Managers, Managers in Training, and hourly team members, • Create a culture of accountability, warmth, and high performance, • Conduct structured performance conversations and talent reviews, • Model Pret’s standards of hospitality on the shop floor, • Create a consistently warm, fast, and personal guest experience, • Coach in real time to improve service behaviors and guest engagement, • Ensure strict adherence to Pret’s recipes, food preparation standards, and product specifications, • Maintain high-quality, fresh food production throughout the day, minimizing waste while protecting availability, • Lead daily and weekly sales forecasting to accurately plan food production and labor, • Use historical data, sales trends, and upcoming promotions to optimize production levels, • Monitor waste and variance reporting, taking corrective action to improve forecasting accuracy, • Ensure full compliance with company policies, food safety, and health & safety regulations, • Maintain exceptional cleanliness and operational standards Qualifications Required Experience • 5+ years of management experience or equivalent leadership experience in restaurant, retail, or hospitality environments, • Proven P&L ownership and financial accountability, • Experience developing and promoting internal talent, • Demonstrated ability to lead high-volume, fast-paced operations, • Ability to stand and walk for extended periods; lift, carry, push, pull, or move objects up to 50 pounds; bend, reach overhead, squat, kneel, and go up and down stairs as needed; safely maneuver through tight or compact spaces; operate restaurant equipment and handle tools such as tongs, pots, and pans with dexterity; work in environments ranging from hot to cold, including near open flames and occasional outdoor conditions; maintain close, distance, and peripheral vision; communicate continuously with team members; and work in a constant state of alertness while maintaining safe operations Education • Bachelor's degree Preferred Salary Range • The pay range for this role is $70,000 - $85,000. Compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and the specific work location of New York, New York, United States. In addition, you will be eligible for a discretionary bonus if you are an active employee as of fiscal year-end.

About Role Ring Concierge is a rapidly growing female-founded fine jewelry company specializing in customized engagement rings and fine jewelry. Our Bespoke division provides a luxury one on one shopping experience for customized engagement rings and wedding bands. We are seeking a Sales Manager to lead a team of bespoke diamond specialists. The Bespoke Sales Manager will be responsible for elevating the client experience for custom bridal pieces. You will play a pivotal role in managing our sales team, driving growth, growing client relationships and ensuring exceptional customer experiences. The ideal candidate has the ability to multi-task and stay organized in a fast-paced environment. Responsibilities Sales • Identify business opportunities and implement actions to consistently achieve or exceed monthly, quarterly and annual sales plans, • Deepen client relationships by delivering a personalized and elevated experience that builds loyalty, • Manage and motivate the team to consistently achieve or exceed sales targets, • Develop sales tactics with the sales team to increase closing rate, • Ensure the team follows CRM guidelines and maintains consistent and timely communication with clients, • Lead client development strategies to cultivate new clients, • Drive business through key product pillars and KPIs Service • Execute in all things with a client-centric approach, • Handle all customer escalations across Bespoke and fine jewelry, • Lead, model and coach based on client feedback and elevate the Ring Concierge experience, • Provide management presence in the showroom or boutique, coaching the team and ensuring the highest standards of client experience are being delivered at all times, • Optimize hospitality to create unique experiences, • Take action on client feedback to improve customer service, • In tandem with the customer care team, handle all client escalations promptly and effectively, ensuring their concerns and issues are addressed in a timely manner Talent • Attract, hire, and retain top talent to cultivate a climate of high performance, • Continuously train, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance, • Set and communicate clear and challenging goals, aligned to our Strategic Priorities and Key Results, • Utilize training and development opportunities to effectively support growth and development to drive performance Operations • Oversee team inboxes to ensure timely, high-quality client communication, • Hold the team accountable to response-time and follow-up expectations, • Champion operations efficiency and effectiveness. Challenge the standards to seek continuous improvement, • Ensure exceptional operational support to drive sales and service, • Manage efficient back of house and ensure consistency with established operational procedures, • Identify and execute efficiencies and best practices, • Ensure compliance with all internal control procedures, • Act as liaison between sourcing, production team and sales team as well as to other departments within the company About You • Excellent communication and interpersonal skills to build rapport with clients and provide exceptional customer service, • Deep knowledge of diamonds, including quality assessment, grading, and industry standards, • Passion for luxury products, fashion trends, and a keen eye for design aesthetics, • Strong analytical skills to interpret sales data and make data-driven decisions, • Ability to multitask, prioritize workload, and meet deadlines in a fast-paced environment Requirements • 10-15 years of experience in luxury sales, preferably in the diamond or high-end jewelry industry, with a minimum of 3-5 years of experience in a managerial role, • Strong leadership and team management skills, with the ability to inspire and motivate sales professionals, • Proficiency in CRM software or other sales tools, • Accredited Jewelry Professional or Graduate Gemologist degree from GIA, a plus Details • Full-time role, based between our Midtown NYC office and our SoHo boutique, • Showroom Hours: 9:00 am to 6:00 pm and SoHo boutique retail hours as needed, • 401k with employer match program, • Generous employee discounts on our fine jewelry, • Paid time off, including an extra allowance of 3 days annually for religious observances, • The salary for this position is $130,000 commensurate with experience

About Vandelay Hospitality Group For over a decade, Vandelay Hospitality Group has defined what it means to deliver iconic, enduring hospitality experiences. With a growing portfolio of distinctive brands and markets nationwide, we are driven by a passion for craftsmanship, connection, and the pursuit of excellence. Every Vandelay concept celebrates the spirit of American dining: timeless spaces, genuine warmth, and an uncompromising commitment to quality that leaves a lasting impression on every guest who walks through our doors. About the Opportunity As a General Manager with Vandelay Hospitality Group, you’ll play a pivotal role in bringing our vision to life each day. This is more than a leadership position; it’s an opportunity to shape culture, inspire excellence, and create experiences that define modern hospitality. You’ll lead a high-performing team with purpose and authenticity, oversee daily operations with precision, and uphold the elevated standards that set Vandelay apart. What truly distinguishes Vandelay is our dedication to growth. Both for our company and our people. We are expanding across markets nationwide, creating meaningful pathways for advancement and development at every level. Many of our current senior leaders started as General Managers. We’re intentional about developing talent from within, and GMs who excel have clear visibility into Director and multi-unit career paths. General Managers are given the tools, mentorship, and visibility to build long-term careers within an organization that rewards initiative, performance, and passion for the craft of hospitality. Core Responsibilities • Lead, inspire, and develop a high-performing team that embodies Vandelay’s culture, values, and standards of exceptional hospitality., • Create memorable dining experiences by exceeding guest expectations and demonstrating a genuine love for the art of hospitality., • Foster a high-energy, service-oriented environment, modeling Vandelay’s standards of excellence and motivating your team to uphold them., • Respond to guest concerns (both written and verbal) with professionalism, creativity, and a solutions-focused mindset., • Oversee all daily operations with precision, ensuring seamless service, polished execution, and a consistently elevated guest experience., • Drive financial performance by developing accurate forecasts and budgets, monitoring key metrics, and achieving labor, COGS, and profitability goals., • Analyze monthly P&L statements, clearly articulate fluctuations, and present action plans during leadership meetings., • Recruit, train, mentor, and retain exceptional talent, maintaining accurate training records and leading effective orientations that reinforce VHG culture and expectations., • Build a strong leadership bench by coaching managers and supporting ongoing growth, development, and succession planning., • Create and execute initiatives that increase sales, profitability, and guest check average through community engagement and smart business strategies., • Uphold rigorous operational standards across service, culinary execution, sanitation, cleanliness, safety, and regulatory compliance., • Ensure all food and beverage products are consistently prepared and served according to Vandelay’s recipes, portioning, and presentation standards., • Oversee accurate purchasing, correct invoicing, and proper storage and rotation of all products to ensure freshness, quality, and cost control., • Maintain the aesthetic and physical upkeep of the restaurant, both inside and outside, ensuring a polished and inviting environment., • Ensure all restaurant paperwork (including daily reports, payroll, purchase orders, and HR documentation) is completed accurately and on time., • Identify and respond to safety hazards promptly, ensuring a safe working environment and adherence to all local, state, and federal regulations., • Lead weekly manager meetings and participate in scheduled GM meetings to communicate updates, align on goals, and strengthen team cohesion., • Use guest feedback and reviews to drive continuous improvement, implementing action-based strategies that elevate the guest experience., • Apply fair, consistent disciplinary actions aligned with Vandelay’s standards and protocols., • Serve as an ambassador of Vandelay Hospitality Group, upholding the company’s mission and fostering a culture of growth, excellence, and hospitality. Requirements • High school diploma or GED required; Bachelor's Degree in Restaurant / Hospitality Management or similar field of study strongly preferred, • 2+ years of General Manager experience in a full-service high volume operation, • Ability to work a flexible schedule including evenings, weekends and holidays, • Trustworthy, detail-obsessed and open to constructive feedback, • Exceptional communication skills both written and verbal, • Desire and natural ability to with our engage guests, exuding an infectious commitment to guest service at all times Perks • Medical, Dental and Vision benefits available, • Paid Time Off, • Dining discounts at all Vandelay Hospitality Group concepts, • Professional development and career growth, • Robust Training program, • All Vandelay Hospitality Group restaurants are closed on Thanksgiving, Christmas and the 4th of July so our team can celebrate with their friends and family, • A collaborative, uplifting culture where we take care of our guests by taking care of our people first Physical Requirements • Ability to lift up to 50 pounds, • Ability to work standing and walking for extended periods of time If you’re a passionate leader who thrives in a fast-paced environment and is eager to grow with a company that values hospitality and teamwork, we’d love to hear from you! Vandelay Hospitality Group provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other federal/state protected category.

Reimagine what coffee can be. Reimagine what you can become. Let’s grow together. Join Nespresso as a Boutique Team Leader at our one of a kind, US Flagship in the heart of Flatiron, NY! As an integral member of our retail store leadership team, your primary focus is delivering excellence in people leadership, sales, service, and operations. You will not only love to sell but also coach our sales associates to become customer experience and product knowledge experts. Your dedication to creating exceptional coffee experiences for our customers and celebrating wonderful team performance sets you apart. WHAT’S IN IT FOR YOU: • Competitive pay – Plus quarterly bonus for achieving team sales and service goals., • Growth and Development – At Nespresso, you have an opportunity to build a career that aligns with who you are. You will be supported in personal development and empowered to take ownership of your career journey., • Caring Culture – Nespresso is known for a culture that inspires you to be, feel and do your best, ultimately caring for our people in a supportive and collaborative team environment. Working with us is like a fresh cup of coffee – warm, welcoming, and revitalizing., • Purposeful work – As a B Corp we view coffee as a force for good. Enjoy work that is making a positive impact for humans and our planet. The approximate hourly pay for this position is $27.00. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills, and abilities as well as geographic location. WHAT WE OFFER: Nespresso offers Retail employees, performance-based incentives, and a total rewards package, which includes a free Nespresso machine and coffee product allowance, a 401k with Company match, educational reimbursement, health and mental wellness programs, DE&I resource groups, commuter benefits, pet adoption reimbursement, employee recognition program and discounts at over 2,000 companies and much more! (Incentives and/or benefit packages may vary depending on the position) WHAT YOU’LL BE DOING: • Drive Results: Function as manager on duty, driving sales by maximizing overall store productivity and building customer relationships through exceptional experiences in a fast-paced environment. You will assist the ASM and SM in leveraging reporting and sales trends to help the store achieve key goals in sales, customer acquisition and service., • Customer /Hospitality driven: Cultivate personalized coffee experiences by using storytelling to share your knowledge of our coffee and our sustainability practices to build customer relationships. Delight our customers with complimentary coffee tastings and highlight your extensive product knowledge. Your expertise will help build our customer base and boost sales., • Inspiring People Leadership: Act to influence and inspire a team to drive sales and service performance through coaching and training., • Excellence in Operational Execution: Ensure store standards are maintained; cleanliness, visual merchandising, and operational tasks (inventory/stock management, TQM compliance, and cash processes) Care about safety and create a safe, healthy environment for our employees and customers., • Collaborative Team Player: Actively seek and provide feedback, build strong relationships with colleagues, and thrive in a collaborative team setting. You find ways to champion innovative ideas, adapt quickly to changes, and bring a growth mindset to creatively solve problems. WHAT YOU’LL BRING: • You have 2+ yrs. experience in driving sales and leading a team in a high-volume retail environment., • You have patience for day-to-day challenges and are resourceful in troubleshooting on the spot., • You have effective communication, time management and analytical skills., • You are punctual and available to work open and closing shifts, weekends, and holidays.

STORE DIRECTOR, LUXURY HOME RETAIL STORE LOCATION: NEW YORK, MIDTOWN EAST POSITION SUMMARY The Store Director is the key leader responsible for overseeing daily operations, driving revenue growth, and fostering a culture of teamwork and excellence in a dynamic multi-story retail & showroom experience. This role involves strategic planning, team leadership, client relationship management, and ensuring the store aligns with brand standards to achieve sales targets and profitability. KEY RESPONSIBILITIES • Develop and implement new and diverse sales strategies to drive revenue and nurture, • profitable relationships with clients, • Lead and inspire a team of sales associates and support staff through training, performance evaluations and professional development, • Oversee store operations, including inventory management, visual merchandising, floor layouts, and compliance with health, safety, and operational standards, • Cultivate exceptional client experiences by building long-term relationships, personalizing services, and implementing new loyalty programs to enhance repeat engagement, • Monitor KPIs such as sales metrics, customer feedback,operational efficiency; prepare reports and recommend improvements, • Oversee and support an Events & Experience specialist to manage ongoing events and space rentals at the store; an Arts specialist with good network of potential customers for our art pieces; and a CRM specialist for client acquisition and retention improvements, • Collaborate with corporate team on marketing initiatives, product assortments, and store events and space rentals for external corporate or private events, • Manage budgets and resource allocation to ensure financial health while supporting growth opportunities like popups or events, • Stay informed on industry trends in luxury home retail, including digital integration, to innovate and grow QUALIFICATIONS • 5-10+ years of progressive experience in luxury retail, with at least 3-5 years in a leadership role such as Store Manager or Director, ideally in home goods, furniture, or lifestyle brands, • Proven track record of driving sales growth and achieving KPIs in a competitive city, • Strong interpersonal and communication skills, with the ability to build relationships at all levels, including high-net-worth clients, • Knowledge of luxury home retail trends, visual merchandising, and operational retail systems, • Ability to manage and grow business areas such as interiors, art and hospitality; and, • oversee a strong events business, • Entrepreneurial mindset with excellent problem-solving, analytical, and decision-making abilities, • Availability for flexible hours, including weekends and evenings, as required in retail

Position Summary The Event Manager takes a client from the Sales & Contracting conversation to a fully realized event. Through a thorough understanding of the event operations and space functionalities, the Event Manager ensures client satisfaction is reached with an eye for details and logistics. While focused on hospitality, communication and planning, this position is also an extension of the Events Sales team, and driving revenue is key to this role. The EM should be able to add significant revenue through the planning process. The Event Manager will be a support to the Sales Directors, suggesting floorplans, coordinating event start and end time with other possible events happening on the same date while focusing on exceeding client expectations while being mindful of financial goals for both the clients and the hotel. They must be able to read and understand a contract and invoice, as well as confidently upsell to clients in a relevant manner. They will manage all coordination with clients and vendors, including, but not limited to, an introductory briefing to the client, recommending appropriate vendors and best practices for hosting events at Wythe Hotel, menu selection guidance, floor plan creation on Prismm BEO creation on Triple Seat, adding information on Alice, while liaising with internal departments such as front desk, AV, housekeeping, engineering, porters, kitchen, event staff, etc as well as entering in group guestroom rooming lists and ensuring a safe event is hosted - all aligned with the client's vision, hotel needs and highest priorities. As a Manager in the Events Department, the Event Manager will also assist the Events General Manager with staff coaching & feedback when appropriate, and provide support to the new hire & annual review process. They will be present as a resource for our teams during setup and will ensure the client's vision is actualized by our service teams. Key Responsibilities • Oversight of event success from the first client interaction to closing out event financials and sending a warm note of thanks and an invite back., • Work to ensure excellent standards of personal service, responsiveness, follow through, professionalism, and event execution at every step of the process for our clients., • Must be able to recognize opportunities to maximize revenue by upselling and offering enhancements to create outstanding events and exceed guest needs. Must be a revenue driving member of the Events Sales team., • Extensive knowledge of Wythe Hotel’s food and beverage offerings, proper preparation and presentation of food and beverage items., • Extensive knowledge of meeting room capacities, floorplans and room set-up, furniture inventory, audio-visual internal and external capabilities and timing, and any other pertinent details as they relate to Events rooms set-up., • Directly oversee set-up for all events and buyouts. Oversee all corporate Events setups in terms of BEO requirements, floorplan, set up and breakdown, kitchen sheets, space appearance, A/V equipment, maintenance, storage, and equipment for both current and future events., • Create and maintain accuracy of BEO’s., • Communicate with all other Departments within the Hotel as necessary to ensure smooth execution of all Events, • Enter in group rooming lists and oversee final group guestroom billing to provide seamless service for clients hosting events with associated guestrooms., • Maintain complete knowledge of scheduled daily events, times/schedules, employee daily schedule/expected duties and setups for daily and future events, and daily activities of both active and non-active event spaces. Liaise as the main point of contact with group clients from turnover from the sales department through post-event review., • Oversee on-site event logistics, coordinating with all departments as well as outside vendors to ensure group requests are executed., • Serves as liaison with vendors by ensuring Wythe Hotel qualifications are met, processes and procedures are followed, insurance information is submitted, and quality standards are upheld., • Weekly serviceware rental orders, including coordination of delivery, storage, and pickup. Placing specialty rental orders; lighting, furniture, service ware., • Ensuring that competitive pricing is being obtained for all Events rentals., • Tour Event Spaces with clients and vendors as needed., • Weekly Kitchen / FOH sheet & packet management., • Obtain feedback on the quality of service and products post-event follow-up., • Invoicing & Billing: Charge group deposits when due, billing, and administration., • Collect reviews and critical feedback from clients and present opportunities for improvements to the relevant departments., • Capitalize on opportunities for repeat business by communicating opportunities to the Sales Directors. Experience & Skills Required • Catering knowledge , 2+ years experience in NYC venues preferred, • Ability to independently manage multiple tasks and projects and meet deadlines, • Desire to succeed in special event management by consistently providing outstanding customer service, • Ability to communicate effectively with clients and colleagues through verbal and written methods, • Ability to remain calm under pressure, handle stress well and think on your feet, • Technical competence (Tripleseat, Mews, Prism, Google Suite, 7Shifts, Alice, etc.), • Shows a high level of initiative, motivation, and detail orientation, • Able to present a calm and professional presence at all times., • Bring a positive attitude and set and example and the correct tone for the team each day What We Offer • Salary: $85,000-$90,000 (based on experience), • Comprehensive health benefits, • Paid Time Off, • Ongoing professional development, • Hotel room, Restaurant and Bar discounts, • Access to our network of cultural partners, • The chance to shape how discreet luxury is defined in Brooklyn About Wythe Hotel At the intersection of Brooklyn's industrial heritage and its cultural future stands Wythe Hotel - a pioneer that helped transform Williamsburg into one of the world's most dynamic neighborhoods. As we evolve with our neighborhood, we seek a Corporate Event Sales Manager who resonates with both Brooklyn’s heritage and future. The Wythe Hotel is an equal opportunity employer committed to building a team that reflects the dynamism of Brooklyn itself. Committed to creating an inclusive workplace that promotes and values diversity, we encourage applications from individuals of all backgrounds, abilities, and perspectives.

Hotel AKA NoMad is seeking a talented Food & Beverage Manager to join our team. The F&B Manager will plan and manage the Restaurant and other food and beverage outlets as appropriate in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals. This role requires a hands-on leader with a keen eye for detail and a passion for the hospitality industry. Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations. Need to be able to develop and implements a business plan for all food and beverage operations, ensuring that standards are maintained, and financial goals met Team Member Responsibilities: • Manages the Food and Beverage department, • Ensures managers supervise line staff. Manages all day-to-day operations of the outlets. Understands employee positions enough to be able to perform duties in employees' absence., • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example., • Responsible for and oversees culinary, restaurant, beverage, events and mini bar operations., • Responds quickly and proactively to employee's concerns., • Provides a learning atmosphere with a focus on continuous improvement., • Provides proactive coaching and counseling to team members., • Encourages and builds mutual trust, respect, and cooperation among team members., • Monitors and maintains the productivity level of employees., • Provides the leadership, vision and direction needed to bring together and prioritize the departmental goals in an efficient and effective manner., • Provides hands-on support in all Food & Beverage operations as needed, including covering kitchen line and cook responsibilities during staffing shortages, peak business periods, or operational emergencies. Finance and Revenue management · Oversee and manage all budgets for the food and beverage department. · Forecast future financial performance and plan accordingly. · Monitor and control food and beverage costs to maximize profitability. Implement cost-saving measures without compromising quality. · Analyze sales data to identify trends and opportunities for increasing revenue. Develop pricing strategies to optimize sales and profitability. · Oversee inventory levels to ensure adequate supply while minimizing waste. Conduct monthly inventory audits and manage supplier relationships. · Prepare and present financial reports to senior management for Weekly and Monthly reporting. Conduct regular profit and loss (P&L) analysis to assess financial health. Ensuring Exceptional Customer Service • Provides excellent customer service., • Responds quickly and proactively to guest's concerns and attends to all guest recovery needs., • Understands AKA brand's service culture., • Drives alignment of all employees, team leaders and managers to the brand's service culture., • Sets service expectations for all guests internally and externally., • Takes ownership of a guest complaint/problem until it is resolved, or it has been addressed by the appropriate manager or employee., • Provides services that are exceed guest expectations to ensure customer satisfaction and retention., • Ensuring a high level of service by consistently communicating and assisting team members of the importance of understand guest needs, providing guidance, feedback, and individual coaching when needed., • Serves as a role model for the F& B department, leading by example by demonstrating appropriate service levels of behavior., • Manages day-to-day operations, drives quality, and verifies standards are meeting set expectations of customers on a daily basis. Managing and Conducting Human Resource Activities • Provides guidance and direction to the team, including setting performance standards and monitoring results & performance., • Conducts performance reviews in a timely manner., • Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills., • Identifies the educational needs for leaders, develops formal educational, training programs, classes. Has the ability and skill set to be able to conduct training when required., • Develops action plans when deemed necessary in-order to address service needs, expand on strengths based on employee engagement and guest satisfaction results. Experience, Skills and Knowledge: • Minimum of five years of employment in a related/similar Food & Beverage management position., • Hotel Food & Beverage experience preferred., • Familiar with Micros Symphony POS systems., • Must have certified food handlers’ certificate or card., • Knowledge of Food & Beverage hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning., • Ability to work effectively under time constraints and deadlines., • Command of the English language both written and verbal Pay: $70,000.00 - $78,000.00 per year Franklin Hospitality Management LLC is an Equal Opportunity Employer and values diversity in the workplace. We make employment decisions based on qualifications, merit, and business needs. All qualified applicants will receive consideration without regard to race, color, religion, sex (including sexual orientation and gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected under federal, state, or local law.

Position Overview We are seeking an experienced District Manager to oversee multiple locations within a rapidly growing bakery café concept known for its freshly baked goods, specialty beverages, and welcoming neighborhood café experience. This role is responsible for driving operational excellence, revenue growth, and exceptional guest experiences across the district. The District Manager will provide leadership, coaching, and strategic direction to café management teams while ensuring operational standards, financial performance, and brand culture are consistently executed. The ideal candidate is a dynamic, people-focused leader who thrives in a fast-paced, high-growth environment and has a strong background in multi-unit restaurant or hospitality operations. Key Responsibilities Operational Leadership • Oversee day-to-day operations for multiple café locations, ensuring operational standards, food quality, and guest service expectations are consistently met or exceeded., • Lead and support General Managers and café leadership teams in executing operational strategies and company initiatives., • Conduct regular café visits and operational audits to ensure brand standards, cleanliness, safety, and service quality. Financial Performance • Drive revenue growth and profitability across the district through effective planning, forecasting, and cost control., • Analyze sales performance, labor costs, food costs, and other key financial metrics to develop action plans for improvement., • Partner with café leadership teams to implement local marketing and sales strategies that support district-level growth. Team Development & Talent Management • Lead recruitment, development, and retention efforts for café management teams., • Identify training and development needs and partner with training teams to ensure managers and staff receive appropriate support., • Provide mentorship, coaching, and performance feedback to General Managers and leadership teams., • Foster a supportive environment focused on growth, accountability, and high performance. Guest Experience & Brand Standards • Ensure every café delivers a consistent, welcoming guest experience aligned with the brand’s mission and values., • Proactively address guest feedback and implement corrective action plans to resolve service gaps., • Promote a culture of hospitality and community engagement within each location. Franchise & Corporate Collaboration • Support both corporate-operated cafés and franchise partners within the district., • Guide franchise owners and their General Managers in implementing operational processes, training programs, and performance management practices., • Ensure alignment with company standards, procedures, and brand expectations. Compliance & Safety • Ensure all cafés maintain compliance with local and state health regulations and food safety standards., • Monitor adherence to company policies, procedures, and operational guidelines., • Support preventative maintenance programs to maintain café facilities and equipment. Qualifications • 5–7+ years of progressive leadership experience in multi-unit restaurant, hospitality, retail, or entertainment operations., • Proven experience managing high-volume locations and leading multiple teams across a geographic region., • Bachelor’s degree preferred; equivalent experience will also be considered., • Strong financial acumen with demonstrated experience managing P&L performance, budgeting, and cost control., • Experience with POS systems (Toast experience preferred)., • Strong inventory management and operational planning skills., • Exceptional leadership, coaching, and team development abilities., • Excellent communication, organization, and problem-solving skills., • High emotional intelligence and ability to lead diverse teams., • Flexible schedule including evenings, weekends, and holidays as required to support café operations., • Competitive compensation package, • Medical, dental, and vision benefits, • 401(k) retirement plan, • Paid time off and paid holidays, • Performance-driven, collaborative culture, • Employee celebration perks including birthday recognition

DIN TAI FUNG RESTAURANTS JOB PURPOSE: As General Manager, you’re the co-captain of the restaurant, partnering with the Executive Kitchen Manager to keep everything running at the top of its game. You own the front-of-house, champion service excellence, manage inventory and costs, and plan labor. With a sharp eye on team development, financial performance, and smooth operations, you help shape the culture and drive success every single shift. WHY DIN TAI FUNG? Din Tai Fung (DTF) is a globally celebrated, family-owned restaurant brand founded in 1972 and internationally renowned for its iconic Xiao Long Bao. What started as a small family business has grown into one of the most recognized restaurant brands in the world, with more than 165 locations across 13 countries and a reputation for extraordinary quality, precision, and hospitality. Our Manhattan location represents an exciting chapter in our growth in New York, bringing the DTF experience to one of the most dynamic and competitive restaurant markets in the world. This restaurant operates at a high level of volume and precision, where strong leadership, operational excellence, and teamwork are essential to delivering the exceptional guest experience we’re known for globally. Read our Wall Street Journal article - America’s Most Successful Restaurant Chain Feeds a Dumpling Frenzy As a General Manager in Manhattan, you’ll lead a fast-paced, high-performing restaurant while developing a team that takes pride in delivering an outstanding dining experience every day. LOCATION: 1633 Broadway, New York, NY 10022 SALARY RANGE FOR GENERAL MANAGER: $185,000 - $220,000 annual base salary, plus eligibility for the annual incentive plan based on individual and company performance. The base salary or hourly wage range for this role will vary based on multiple factors, including but not limited to prior experience, relevant expertise, current business needs, and market factors. Range is not inclusive of potential bonus or benefits. Your Talent Acquisition Partner can share more information about the salary range and other factors during the hiring process. BENEFITS AND PERKS: • Competitive Pay & Benefits, • Employer Contribution for individuals and eligible dependents' medical insurance, • Dental, Vision, and Life Insurance, • Health Savings Account (HSA), • Commuter Spending Accounts, • 401(k) Plan with company match, • Employee Assistance Program, • Discounts through BenefitHub, • Employee Meal Discounts, • Paid Time Off (PTO) to support work-life balance (accrued based on length of service), • Paid Sick Leave (PSL) to care for your health or loved ones, • Quarterly Wellness Days - extra time off to recharge every season, • Car Allowance, • Bonus Eligible, • Opportunities for growth; we love promoting within! JOB RESPONSIBILITIES: • Oversees all front-of-house operations to ensure service excellence, brand standards, and consistent daily execution., • Leads by example, fostering a positive, professional culture through hiring, training, coaching, and motivating staff to meet company goals., • Sets and communicates performance expectations, holds team members accountable, aligns staff with business strategies, and maintains transparent communication with leadership., • Manages budgets and financial reports, monitors profitability, ensures accounting compliance, and drives sales and profit-improvement initiatives., • Creates effective schedules that meet business and labor needs, ensures proper staffing levels, and builds a strong leadership pipeline., • Manages inventory, ordering, and vendor relationships to ensure efficiency, quality, and operational support. JOB REQUIREMENTS FOR GENERAL MANAGER: • 3+ years of management experience in a high-volume, full-service restaurant., • Strong knowledge of brand standards, steps of service, and front of house operations., • Proven leadership skills with experience hiring, training, and developing service-driven teams., • Ability to manage budgets and interpret financial statements (e.g., labor cost, P&L)., • Effective communication and organizational skills, with the ability to collaborate cross-functionally., • Ability to stand for long periods of time., • Ability to lift 20+ lbs., • Bachelor's degree or equivalent in Business, Hospitality, or related field. NOTE: This job description in no way states or implies that these are the only duties to be performed by the employee occupying the position. Employees will be required to perform any other job-related duties assigned by their supervisor. Applicant must be 18 years of age or older and able to provide documentation to work in the United States legally Equal Opportunity Employer: Din Tai Fung North America is an Equal Employment Opportunity Employer. We are committed to creating an inclusive environment and welcome all qualified applicants, regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or any other protected status, in accordance with applicable federal, state/provincial, and local laws. U.S. Employment Eligibility: In the United States, Din Tai Fung North America participates in E-Verify to confirm work authorization for all new hires. To learn more, please visit: .

Tao Group Hospitality offers competitive benefits for all full-time team members such as: • Medical, Dental, and Vision Coverage, • 401(k) Retirement Program with Employer Match, • Life and Disability Insurance Plans, • Ancillary Insurance Plans, • Employee Assistance Program, • Fertility & Family Forming Support and Resources, • Pet Insurance, • Employee Discounts, • TAO Savings Marketplace, • Time off and much more! The Assistant General Manager of Concessions is responsible for assisting the General Manager with the efficient, professional and profitable operation of the venue. The Assistant General Manager of Concessions aids the General Manager in overseeing every managerial, f/t and p/t position, and ensuring full compliance with state and federal labor laws, sanitation and food-related ordinances, and alcohol service regulations. The Assistant General Manager of Concessions will actively supervise, coach, counsel, direct, train and mentor employees in meeting company quality standards, and will independently initiate and authorize all employment actions such as hiring, termination, suspension, discipline, and promotion. The Assistant General Manager of Concessions will actively and independently manage all aspects of employee relations to ensure a positive, harmonious, compliant and cooperative work environment. ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO: • To achieve operational and commercial success for the Observation Deck bar outlets., • Drive revenue performance and maximize sales opportunities., • Develop additional revenue streams including bar sales, promotional display changes, edge, activations, etc., • To be fully versed in all duties within the Edge Bar operation to ensure smooth and efficient delivery proactively seeking improvements and reacting to challenges as they arise., • Maintain a positive and active partnership with edge and Peak Event operations., • Collaborate with edge marketing for special activations and events., • Ensure the outlet is prepared and ready on time., • Staffing levels are appropriately based on revenue forecasting and expected visitor ships., • Bar/Spirits display features key products which are regularly re-filled and re-stocked in alignment with promotional campaigns and design., • Timely customer service responds to orders by reducing waiting time, queues and cashing procedures., • Quality Control of product to ensure that it meets standards., • Report any alcohol service or other compliance issues to GM immediately., • Ensure the work environment is safe and free from harassment or discrimination; immediately address all safety concerns, potential hazards, accidents or incidents., • Relays safety/health issues to GM/BD immediately., • Ability to obtain working knowledge of all existing concession locations: geographical locations, equipment, evacuation procedures, adjacent employee and guest areas and facility access., • Collaborate with edge marketing, Events Director and Beverage Director to facilitate all necessary operations for edge and/or sponsor related activations and holiday promotions., • Be fully versed in all aspects of technical equipment, applicable apps, POS and computers software programs as they relate to concessions operation., • All menus and signage are in perfect condition: no spelling mistakes, accurate, all changes are reviewed and approved by GM/BD., • Maintain all training materials, SOP and SOS documents., • Be sufficiently conversant with the IT, Aloha, Square, Slack to be able to resolve any issues., • Ensure full compliance with health and safety regulations and cleaning schedules are followed., • Ability to make sound business/operations decisions (i.e. regarding employee placement, staffing adjustments, and/or respond to technical, product or equipment challenges) quickly and under pressure., • Assist and/ or complete additional tasks as assigned. EDUCATION/WORKING KNOWLEDGE: • Associate’s degree (A.A.) or greater in Culinary Management, Business Management, or related field; along with two or more years’ experience in Concessions Management, other Food & Beverage Management, or related experience., • Degree requirement may be substituted for four or more years’ experience in Concessions Supervision, Food &Beverage Management or related position., • Solid working knowledge of computer applications: Microsoft office, POS systems, timekeeping system., • Nationally recognized food service sanitation training course certification preferred., • Nationally recognized alcohol service training course certification preferred., • 21+ years of age SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE: • Ability to write, read, and verbally communicate, • Must have good positive energy throughout the day, • Must be able to print legibly for Team Members, management, and guests to read, • Must be able to stand for extended periods of time, • Must be able to move quickly, • Must be able to push and lift up to 75 lbs. with or without assistance, • Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume, • May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required, • Exposure to cleaning materials, • May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required, • Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment, • Maintain a professional, neat, and well-groomed appearance adhering to Company standards, • Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner, • Ability to maintain confidentiality, • Ability to handle a fast-paced, busy, and somewhat stressful environment

Assistant General Manager About Pret A Manger: Building the US Future of a Beloved Global Brand Pret US is at a defining moment. Backed by substantial investment and strategic commitment, we are not simply operating; we are transforming a beloved brand in the American market. With a newly established US Board and an entirely rebuilt senior leadership team, we are assembling exceptional talent to drive this ambitious vision forward. This is an opportunity to join a winning team built on an ownership mindset, rapid learning, bias for action, and competitive drive. Our ideal candidates are resilient, flexible, comfortable with ambiguity, and data-driven. We are seeking leaders who thrive in dynamic, high-stakes environments and are energized by the challenge of building something remarkable. As part of the Pret US team, you will work directly with seasoned leaders who understand turnarounds, scaling operations, and delivering results. If you are driven to exceed ambitious goals, make bold decisions, and build a brand that matters, this is where you belong. Join us in writing the next chapter of Pret in America. The Role As an Assistant General Manager at Pret, you are a key leader within the shop that ensures we deliver strong operational performance and exceptional guest experiences. You help oversee day-to-day shop operations including staffing, scheduling, food production, and guest service while ensuring the shop runs efficiently, safely, and in alignment with Pret’s standards. Assistant General Managers lead from the front. When the shop gets busy, you are on the floor supporting the team, coaching in real time, and ensuring guests receive the warm, fast, and personal service Pret is known for. You also play a critical role in developing team members and preparing the next generation of Pret leaders. Key Responsibilities Own Full Shop Performance • Drive strong transaction growth and operational efficiency, • Analyze performance trends and take decisive action to improve results, • Assist in recruiting, hiring, and onboarding Shop Leaders and team members, • Foster a culture of accountability, teamwork, and positive energy within the shop, • Model Pret’s standards of hospitality on the shop floor, • Create a consistently warm, fast, and personal guest experience, • Coach in real time to improve service behaviors and guest engagement, • Ensure strict adherence to Pret’s recipes, food preparation standards, and product specifications, • Maintain high-quality, fresh food production throughout the day, minimizing waste while protecting availability, • Monitor waste and variance reporting, taking corrective action to improve forecasting accuracy, • Ensure full compliance with company policies, food safety, and health & safety regulations, • Maintain exceptional cleanliness and operational standards, • Learn how to analyze historical data, sales trends, and upcoming promotions to optimize production levels Qualifications Required Experience • 2+ years of management experience or equivalent leadership experience in restaurant, retail, or hospitality environments, • Experience supporting operational performance and service standards in high-volume settings, • Strong communication and problem-solving skills, • Ability to stand and walk for extended periods; lift, carry, push, pull, or move objects up to 50 pounds; bend, reach overhead, squat, kneel, and go up and down stairs as needed; safely maneuver through tight or compact spaces; operate restaurant equipment and handle tools such as tongs, pots, and pans with dexterity; work in environments ranging from hot to cold, including near open flames and occasional outdoor conditions; maintain close, distance, and peripheral vision; communicate continuously with team members; and work in a constant state of alertness while maintaining safe operations Education • Bachelor's degree Preferred Salary Range • The pay range for this role is $70,000 - $75,000. Compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and the specific work location of New York, New York, United States. In addition, you will be eligible for a discretionary bonus if you are an active employee as of fiscal year-end.

Assistant General Manager Salary: $90,000 - $100,000K + benefits Location: NYC Our client is a well-known hospitality group in NYC! With a long-standing reputation for fantastic food and providing service that goes above and beyond, they are currently looking to add a professional Assistant General Manager to their team! Requirements: • Proven years experience in a AGM upscale, fine dining restaurant, • Maitre D Experience, as asset!, • Passionate about providing exceptional service, • Have strong knowledge of cost control, P&L management and labour management, • Be a strong mentor to continuously develop the team If you’re interested in this opportunity, please send your resume to Cassidy today!

An established events and experiences firm known for delivering high-impact executive programs is seeking an Events Manager to join the team and support the execution of curated VIP gatherings. Who You Are • You have 4+ years of professional experience managing corporate events, executive gatherings, or VIP hospitality programs, • You have a bachelor’s degree in hospitality, business, or related discipline, or equivalent experience, • Proven ability to negotiate and manage venue and vendor agreements, including pricing, service scope, and contract terms, • Familiarity with hotel groups, restaurant operators, and distinctive event spaces used for corporate programming, • Strong project management capability with experience coordinating multiple events, timelines, and vendors simultaneously, • Able to support events in evenings and travel as needed occasionally to support events outside of NYC What You’ll Do • Own end-to-end planning for executive dinner programs, coordinating venue selection, vendor engagement, and production logistics, • Structure event delivery plans including environment setup, catering approach, technical requirements, and guest experience considerations, • Lead negotiations and contract management with venues and external partners while tracking financial commitments against program budgets, • Coordinate vendors across food service, production support, décor, transportation, and specialty services, • Maintain planning documentation and operational resources that guide event setup, staffing, and delivery, • Manage event materials and supply logistics, including inventory oversight, packing coordination, and shipment scheduling, • Provide on-site operational leadership during event setup and execution What Success Looks Like • Executive events are delivered smoothly with coordinated venues, vendors, and operational logistics, • Budgets remain controlled through consistent tracking of vendor commitments, deposits, and final expenses, • Operational documentation enables efficient execution and clear coordination among vendors and event staff, • Event environments support high-quality guest experiences through thoughtful planning and organized delivery Salary Range: $85,000 – 100,000 annually, based on experience Location: New York, NY – Hybrid Gainor is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Gainor are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, creed, sex, sexual orientation, gender (including gender identity and expression), age, national origin, immigration status, marital or familial status, citizenship status, ancestry, physical or mental disability, genetic information, reproductive health decision making, veteran or military status, or any other characteristic or status protected under applicable federal, state, or local law.

Restaurant Manager (PM) Salary: $80,000–$85,000 Location: NYC Benefits & Perks: Health, Dental, Vision, Paid Time Off, 401(k), Commuter Benefits, Dining Discounts An ultra-luxury client is seeking a polished and experienced Restaurant Manager (PM) to lead evening operations at their upscale Italian restaurant. This role oversees service in the restaurant, lounge, terraces, and private club, ensuring exceptional guest experiences and smooth daily close. Key Responsibilities: • Lead and close evening service across all dining outlets, • Train, schedule, and mentor front-of-house staff, • Maintain service standards and handle guest feedback professionally, • Coordinate with kitchen on guest preferences and special requests, • Assist with scheduling, payroll, reporting, and inventory, • Support implementation of new menus, events, and seasonal offerings, • Uphold brand standards and grooming guidelines, • Foster a positive, motivated, and guest-focused team environment Qualifications: • 2+ years in a luxury hospitality or fine dining setting, • Strong knowledge of food, wine, and spirits, • Professional communication skills; detail-oriented, • Evening/weekend availability (3 PM–1 AM), • NYC Food Handler's Certificate, TIPS, and ServSafe preferred

Event Manager 📍 Midtown Manhattan (5 days/week in office) A private investment firm is seeking an experienced Event Manager to lead its client events platform. This individual will own the strategy, planning, and execution of a portfolio of high-touch events designed to support relationship development and brand positioning among a senior, institutional audience. This is a highly visible, externally facing role partnering closely with senior leadership and investment professionals. The position requires strong judgment, operational rigor, and the ability to deliver polished, thoughtfully designed experiences with consistency and discretion. Responsibilities Event Strategy & Oversight • Lead end-to-end execution of an annual flagship conference for approximately 200+ senior attendees, • Plan and execute a series of curated gatherings throughout the year (regional dinners, thematic events, select receptions), • Assess and manage participation in relevant third-party conferences, including sponsorships and speaking engagements, • Own timelines, vendor coordination, contracts, and on-site management, • Develop detailed run-of-show materials and manage cross-functional stakeholders, • Coordinate executive participation in both internal and external events, • Oversee sponsorship deliverables and event-related materials, • Manage budgets and expense tracking, • Ensure a consistent, high-quality experience from invitation through follow-up, • Serve as a primary contact for senior attendees and external partners, • Prepare internal stakeholders for speaking and hosting responsibilities, • Track attendance, engagement, and qualitative feedback, • 5+ years of event management experience, preferably within financial services, professional services, private markets, or luxury hospitality, • Experience managing events for senior executives and institutional audiences, • Strong project management and organizational skills, • High attention to detail and commitment to quality, • Excellent written and verbal communication skills, • Willingness to work outside standard business hours as needed, • Professional maturity and discretion, • Ownership mindset and accountability, • Calm under pressure, • Refined judgment and strong aesthetic sensibility Total compensation is expected to be in the range of $300,000–$350,000, inclusive of base salary and discretionary bonus, commensurate with experience.

About Us: Complete Playground is the ultimate destination for inclusive family fun in the heart of New York City. As the largest indoor playground in Manhattan, our massive facility is a vibrant urban oasis packed with excitement—from wall climbing, slides, interactive play zones and even a fidget wall that keep kids moving and laughing. We provide a safe, inclusive environment for kids of all neurodiverse backgrounds which includes a top-notch sensory space to relax and recharge. Job Description – Party and Event Manager Are you a "people person"; with a knack for closing deals and a passion for creating magical experiences? As the Event and Party Manager, you will be the face of our celebrations. You won't just oversee parties; you will drive the growth of our event department by building local partnerships, managing a high-energy team, and ensuring every family walks out with lifelong memories. We are seeking a highly social, sales-driven professional who can manage the sales and logistics of a fast-paced venue while maintaining a "party-ready" attitude. Requirements • Experience: Event management, hospitality leadership, or a high-volume sales role., • Client Facing and Kid Centric: You are "highly social" ; and comfortable engaging with diverse groups of people, from energetic toddlers to high-net-worth corporate clients., • Sales Savvy: Proven track record of meeting sales targets and the ability to negotiate and close partnership deals., • Availability: Must be available to work weekends (Saturdays and Sundays), as these are our busiest and most exciting event days., • High Energy: A positive, optimistic attitude is non-negotiable. You set the tone for the entire facility., • Communication: Exceptional verbal and written communication skills for managing client expectations and internal team coordination., • Passion for Kids: A genuine love for the world of play and creating memorable experiences for children and families. 65K/year

Position Overview Assouline is seeking a strategic and creative Integrated Marketing Manager to lead the development and execution of global, multi-channel marketing campaigns that support product launches and key business priorities. Working at the intersection of product storytelling, brand strategy, and campaign execution, this role will shape how Assouline’s collections and books are brought to market across digital, retail, trade, and media channels. The ideal candidate is analytical, creative and executional, with a strong ability to translate product narratives into compelling campaigns that elevate brand visibility and drive commercial success. This individual thrives in a fast-paced, collaborative, and creative environment, balancing strategic thinking with operational excellence. Key Responsibilities Integrated Go-to-Market Campaign Strategy • Develop and execute integrated go-to-market strategies to support product launches, seasonal initiatives, and key commercial priorities., • Plan and implement global marketing campaigns across digital, social, retail, media, and trade channels, ensuring alignment with brand strategy., • Liaise with Assouline's many book partners on a daily basis as the main marketing contact, coordinating all aspects of marketing support from initial promotional concepts through joint contributions for each book title and collaboration., • Manage the global marketing calendar, coordinating campaign timelines, deliverables, and cross-functional priorities., • Roadmap each book title's go-to-market strategy, from concepting to execution and post-launch reporting. Product Storytelling & Brand Positioning • Craft compelling product narratives and messaging that highlight the distinctive editorial voice, craftsmanship, and cultural relevance of Assouline’s collections., • Partner with creative teams to translate product stories into campaign concepts, content, and marketing assets., • Ensure consistent brand voice and storytelling across all channels and customer touchpoints. Cross-Functional Collaboration • Work closely with sales, creative, retail, regional marketing, and e-commerce teams to execute cohesive product-focused campaigns that drive engagement and conversion., • Liaise with regional marketing teams to support global activations and ensure alignment across markets. Performance & Reporting • Monitor campaign performance and analyze key marketing KPIs across channels., • Prepare and present performance reports and strategic insights to senior management., • Apply data-driven learnings to optimize campaign effectiveness and inform future marketing strategies. Qualifications • 5–8+ years of experience in integrated marketing or product marketing (luxury, publishing, retail, or hospitality preferred)., • Strong experience launching physical products in multi-channel environments., • Demonstrated ability to manage cross-functional teams and complex timelines., • Strong analytical skills with a data-informed mindset., • Excellent written and verbal communication skills., • Highly organized, detail-oriented, and proactive.

Company Description VLICH is a prestigious hospitality brand known for exceptional service, world-class amenities, and a commitment to excellence in guest experiences. Headquartered in Queens, NY, VLICH operates posh properties that cater to both leisure and business travelers. Valuing innovation and collaboration, our team is dedicated to setting industry standards. By combining comfort, elegance, and top-tier management, we create memorable and enriching experiences for our guests. At VLICH, the focus is always on delivering unparalleled service in a dynamic and supportive work environment. Role Description We are seeking a full-time Hotel General Manager to oversee the day-to-day operations of our New York, NY property. As an on-site leader, you will ensure the smooth and efficient management of hotel operations, driving customer satisfaction, optimizing revenue, and maintaining high service standards. Your responsibilities will include overseeing all departments, managing budgets and costs, ensuring compliance with regulatory standards, training and motivating staff, enhancing the guest experience, and representing the hotel in the local community. Qualifications • Experience in General Management and Business Management to lead hotel operations and implement strategic goals effectively., • Expertise in Customer Service to ensure an exceptional guest experience and handle customer inquiries or concerns effectively., • Strong Budgeting and financial management skills to oversee hotel revenue and cost controls., • Knowledge of Food & Beverage operations and hospitality best practices to maintain a high standard of service and quality., • Excellent leadership, communication, and problem-solving abilities., • Ability to work in a dynamic, fast-paced environment while maintaining a customer-focused approach., • Previous management experience in the hospitality industry is essential; bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred. Core Work Activities: Assisting the Operational and Financial Management of the Property: • Verifies that all brand standards are being maintained in each area of the property., • Verifies that all team members meet or exceed all brand requirements., • Manages the operation of the ALL PROPERTY departments., • Verifies that a viable key control program is in place., • Maintains current licenses and permits as prescribed by local, state and federal agencies., • Manages all finance and accounting functions, including, but not limited to, accounts payable, accounts receivable, petty cash, payroll and ordering procedures, end of period, banking procedures, • Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement., • Complies with all corporate accounting procedures., • Performs required annual Quality audit. Supporting the Management and Development of Departmental Teams: • Stays readily available/approachable for all employees., • Extends professionalism and courtesy to employees at all times., • Leads by example demonstrating self-confidence, energy and enthusiasm., • Assists/teaches team managers scheduling (using Scheduling Tool that you recommend) against guest and hours/occupied room goals. Makes sure that staffing levels are appropriate to exceed guest expectations., • Sets clear performance expectations with the Owner., • Assists team supervisors with constructive coaching and counseling., • Solicits feedback for continuous improvement. Managing the Guest Experience: • Extends professionalism and courtesy to guests at all times., • Motivates and encourages staff to solve guest and employee related concerns., • Provides excellent customer service by being readily available/approachable for all guests., • Takes proactive approaches when dealing with guest concerns., • Assists employees in understanding guests ever-changing needs and expectations, and how to exceed them. Conducting Human Resource Activities: • Verifies that orientations for new team members are thorough and completed in a timely fashion., • Takes proactive approaches when dealing with employee concerns., • Verifies that property hiring practices and strives for a culturally diverse work place. Performs other duties as assigned and needed.

Role: General Manager Reports to: Managing Director WHO WE ARE Welcome to The Ned NoMad, a members' club and hotel in the heart of Manhattan. As the first international outpost of The Ned, we opened in 2022, bringing the spirit of our London flagship to New York with a distinctly local point of view. Set inside the historic Johnston Building, formerly home to the iconic NoMad Hotel, The Ned NoMad blends original architectural character with a layered, contemporary sensibility. The property includes 167 guest rooms and suites, a rooftop restaurant and terrace, ground-floor restaurant and bar spaces, member programming, and live entertainment, all brought together through a highly personalized approach to hospitality. THE ROLE The Ned NoMad is seeking a General Manager to lead the day-to-day operation of both the hotel and club with clarity, presence, and commercial acumen. Reporting to the Managing Director, this role is responsible for the overall performance of the property across operations, guest and member experience, financial results, people leadership, and brand execution. This is a highly visible leadership role for someone who knows how to run a complex hospitality business while creating a culture that is warm, polished, and deeply service driven. The right candidate is equal parts operator, strategist, team leader, and host. They are as comfortable driving performance as they are walking the floor, building relationships, and setting the tone for how The Ned NoMad shows up every day. KEY RESPONSIBILITIES: Leadership and Property Performance • Lead the overall performance of the property across operational, financial, experiential, and people metrics., • Set a clear strategic direction for the business and translate vision into actionable priorities., • Own the member and guest experience end-to-end, ensuring every touchpoint reflects the standards and spirit of The Ned., • Inspire, develop, and hold leaders accountable for performance, service delivery, and team culture., • Drive profitability across all departments in partnership with the executive committee, with direct oversight of departmental performance and P&Ls., • Make sound, timely decisions that protect and improve business performance, including labor management, cost control, forecasting, budgeting, and month-end review., • Ensure the property operates in full compliance with all health and safety, labor, legal, and regulatory requirements., • Act as a visible ambassador for The Ned NoMad within New York City, building meaningful relationships that support membership growth, brand awareness, and talent attraction., • Champion new thinking and innovation to keep the property competitive, relevant, and best-in-class. Operations • Oversee the full guest and member journey, from pre-arrival through departure, ensuring service is consistent, intuitive, and aligned with brand standards., • Ensure all teams execute service in accordance with established SOPs, while responding quickly and effectively to service issues in real time., • Oversee the successful execution of events, activations, and member programming, ensuring operational readiness and a high-quality experience., • Maintain a deep understanding of all property offerings, amenities, and local market context to support team performance and guest engagement., • Direct day-to-day operating plans, including weekly scheduling, coverage, and productivity management., • Oversee inventory controls and par levels to support uninterrupted service., • Lead daily walkthroughs and inspections to ensure all public areas, guest-facing spaces, and exterior areas are maintained to standard., • Oversee preventative maintenance, deep cleaning, and special projects to ensure the building remains in excellent condition., • Manage third-party vendors and contract service providers to ensure quality, efficiency, and alignment with brand expectations., • Ensure compliance with all required policies, procedures, and operational directives. Financial & Administrative Management • Serve as the primary operational liaison between the property and the Managing Director., • Oversee spending against both the Annual Operating Budget and Capital Reserve Budget, ensuring expenditures are aligned with business priorities and return on investment., • Lead the property's financial rhythm, including forecasting, budgeting, payroll oversight, labor planning, and month-end analysis., • Ensure accounting controls, purchasing practices, and invoice processes are executed accurately and consistently., • Oversee billing and collections processes as applicable, including delinquency and suspension procedures., • Ensure timely completion of projects, deliverables, and documentation tied to operational and business priorities., • Support the consistent implementation and adoption of company SOPs across all departments., • Maintain emergency preparedness procedures and continuity plans for weather, fire, safety, and related scenarios., • Own and regularly update a rolling five-year capital improvement plan to protect and enhance the asset. Communication And Cross-Functional Partnership • Build strong, proactive partnerships with central support teams including Brand, Revenue, People, Finance, Engineering, and Sales., • Foster an open, responsive culture across the property, with clear communication and strong follow-through at every level., • Communicate professionally and effectively with employees, guests, members, ownership, and leadership., • Ensure escalated guest and member feedback is resolved promptly and documented appropriately., • Lead effective team meetings and one-to-ones with direct reports to reinforce accountability, development, and alignment., • Maintain strong external relationships with local organizations, trade partners, business improvement districts, and industry groups. People & Culture • Build, lead, and retain a high-performing team through strong hiring, onboarding, coaching, and performance management., • Ensure staffing levels and organizational structure support the operational and service needs of the business., • Oversee training and development programs so teams feel confident, informed, and equipped to deliver at a high level., • Set goals, conduct performance reviews, and address performance issues with consistency and professionalism., • Maintain accurate job descriptions, postings, evaluations, and internal communication materials., • Foster a culture of professionalism, accountability, inclusion, and care., • Ensure uniform, grooming, and presentation standards are consistently upheld., • Reinforce a strong culture of safety through daily leadership, training, and compliance. KEY REQUIREMENTS • Minimum of five years of experience as a General Manager, or in a comparable senior leadership role, within a hotel, members' club, or luxury hospitality environment., • Strong commercial and strategic instincts, with demonstrated experience leading both financial and operational performance., • Proven ability to build, motivate, and develop high-performing teams., • A confident, hands-on leadership style with the ability to lead from the floor as well as from the business., • Exceptional communication and relationship-building skills., • Strong understanding of contemporary hospitality, lifestyle, and service culture, with a sharp sense of what drives relevance and loyalty., • Highly adaptable, resourceful, and comfortable operating in a fast-moving environment., • Strong personal integrity and sound judgment., • A genuine commitment to diversity, equity, and inclusion in both leadership and team culture. PREFERRED QUALIFICATIONS • Degree in Hospitality Management or a related field., • Previous experience as a General Manager in New York City., • Experience leading within a luxury hotel, lifestyle hotel, or private members' club environment. PHYSICAL REQUIREMENTS • Must be able to seize, grasp, turn, and hold objects with hands., • Must be able to stand and walk for extended periods, including up to 8 hours., • Must be able to move quickly throughout the property in a fast-paced environment., • Must be able to move, pull, carry, or lift between 20 and 60 pounds., • Must be able to kneel, bend, crouch, and climb as needed., • Must be able to use a step ladder. WORK PERKS • Medical, dental, vision, company-paid life insurance, short-term disability, and long-term disability insurance, • 401(k) with 3% company match, • Competitive compensation and referral bonus, • Career development and training opportunities, • Flexible scheduling, • Discounted family rates, • Family meals, • Two weeks of vacation, 9 PTO days, and 10 holidays OUR DOORS ARE YOURS TO OPEN The Ned is proud to be an equal opportunity employer. We seek to recruit, develop, and retain the most talented people from a wide range of backgrounds, perspectives, and experiences. We welcome applications from all genders, races, religions, ages, sexual orientations, parents, veterans, people living with disabilities, and those who bring diverse viewpoints to our business.

Leading Privately Held Financial Services Firm - Office & Reception Manager – NYC We are seeking a highly polished & organized Office & Reception Manager to oversee day-to-day office operations and front desk management for a Leading Privately Held Financial Services Firm in their New York location. You would be supporting their Professional Services and Capital Solutions groups across two floors, ensuring a client-ready office environment, seamless visitor experience, and strong operational execution. You would lead office remodeling projects, furniture procurement, and vendor management to maintain a premium workplace experience. Overview: • Manage front desk operations including visitor experience, guest registration, mail/package handling, and phone/email routing., • Own daily facilities operations across two floors, maintaining a professional, clean, and fully functional office environment., • Serve as primary liaison with building management and coordinate service requests, repairs, and maintenance., • Oversee conference room readiness, meeting setup, catering coordination, and hospitality support for client-facing meetings., • Manage office vendors (cleaning, pantry, catering, maintenance, security, supplies) and monitor service quality., • Lead office remodeling, refresh, and improvement projects including planning, vendor sourcing, project coordination & execution., • Manage office furniture purchasing, including vendor selection, ordering, delivery coordination, and workspace setup., • Support space planning, seating assignments, office moves, onboarding desk setup, and badge/access coordination., • Partner with Finance/AP to manage invoices, purchase requests, and budget tracking for facilities and office operations. It is an established organization which is experiencing significant growth which offer competitive benefits & growth potential.

The Position: Foxglove Communications is seeking an earnest and hardworking Account Supervisor to join our team. In this position, you’ll work closely alongside Account Coordinators, Account Executives, Account Directors, and Vice Presidents on a rapidly growing list of acclaimed hospitality clients that span hotels, bars, restaurants, spirits brands, and culinary events across the country. The ideal hire excels at consistently providing thoughtful communication in a fast-paced, autonomous environment. Those who enjoy a small-company feel and who are drawn to a service-based and hospitality-driven culture should apply.* *Note: Candidates must be based in New York, Philadelphia, or Chicago. You will work a hybrid schedule and will be required to have on-site presence at frequent client meetings, media appointments, and events. Who We Are: Foxglove is a communications consultancy with expertise in brand strategy, PR and marketing. Foxglove was founded by Gia Vecchio, a strategist and storyteller with over a decade of experience across hospitality, travel, beverage, and fashion brands that range from savvy startups to global, household names. What We Do: Brand Positioning • Marketing Strategy • Media Relations • Media Training • Activation • Content Creation • Social Strategy • Partnerships • Hospitality Consulting Title: Account Supervisor Salary: $70,000 - $95,000 Responsibilities: • Thoughtfully manage client business for a robust roster of accounts, • Proactive management of accounts under your purview, serving as a project manager and/or day-to-day lead; lean into supervisors for guidance as needed to service the account daily to company standards including:, • Overseeing strategic planning, executing communications plans, pitching and client reporting - with guidance but little oversight from senior management, • Demonstrating ownership and accountability towards meeting results and fulfilling the SOW for assigned clients; develop and maintain strong client relationships, • Serve as a shepherd of company culture internally as well as externally in how we service our clients and engage with the media and the broader hospitality industry, • Support of new business proposals and meetings with prospective clients, • Oversee and support assigned direct reports, including team members at the Senior Account Executive, Account Executive, Account Coordinator, and/or Intern levels, • Proactively take the lead on developing review materials and providing ongoing feedback, fostering a growth path for direct reports; identifying problems and posing solutions before they result in external issues or harm the company; and addressing performance challenges–consulting manager for input and review approvals, • Actively contribute to Management meetings, developing internal tools, resources, and standard operating procedure (SOP) documents, and fostering the company culture, • Cultivating and maintaining media relationships as well as broadening those relationships to benefit direct reports and the agency as a whole; visiting clients and making beneficial new relationships for Foxglove overall; with a strong focus on national media, • Maintaining awareness of key media awards, events and festivals, cultivating deep relationships with organizers to leverage clients and the agency; ensuring appropriate clients and the agency are submitted; participating in the upkeep of tracking documents, • Media industry immersion and monitoring of key media outlets; reading and researching local media, relevant lifestyle + food magazines, online outlets and influencers; ensuring media lists are current and effective, • Lead PR initiatives and in-market activations, including deskside appointments, interviews, FAM trips, media events in markets across the U.S., • Manage event organization, managing lists, invitations, and run-of-shows, • Research, write, edit and distribute press materials; and mentor direct reports in doing the same, • Draft and disseminate agendas, press kit materials, client bios, website copy and curated pitches, • Oversee and maintain account reporting and thoughtfully share results, • Lead ideation for campaigns, strategic events, and partnerships, • Recognize and bring client issues to supervisor’s attention with a proposed solution(s); ability to navigate smaller client issues independently, • Establish trusted partnerships with peers, clients, and media; create channels of communication to keep them informed and support the success of accounts and campaigns, • Interview prospective candidates and lead onboarding process Requirements: • 4+ years PR agency experience, directly related to the hospitality field, is a must, • Bachelor’s degree, • Passion for hospitality and travel, • Management experience and track record of successfully training and developing junior level employees, • Active, demonstrable, and strong existing media relationships in the hospitality sector and dedication to developing new media relationships, visiting clients & making beneficial new relationships for Foxglove, • Effective pitching skills and results garnered from proactive pitching efforts, • Energetic, self-directed, and self-motivated, • Exceptional attention to detail, • Displays a sense of urgency, ownership and drive to get things done, • Excellent presentation skills and ability to connect and work collaboratively with a client team to find creative story angles and target media, • Willingness to visit clients and travel for company obligations and to develop new media relationships, • Experience successfully driving media relations and thought-leadership campaigns, • Strong time management and project management skills, • Must be able to occasionally work night/weekend hours for client events, • Experience with relevant industry software: Google Suite (Drive, Sheets, Docs, Slides), MuckRack, Asana, CoverageBook, etc., • Social media literacy (past social experience is a plus)

This is a high-visibility leadership opportunity for a service-driven professional passionate about people, operations, and client experience. As Client Relations Manager, you’ll set the standard for hospitality excellence while leading a front-of-house team in a premier corporate environment. The Client Relations Manager is a client-facing leadership role responsible for delivering a five-star guest experience across reception, meeting services, and event operations. This individual oversees a team of corporate receptionists, ensuring service excellence, seamless daily operations, and a consistently polished, welcoming environment. Reporting to the Client Relations Director (CRD) in New York, the Manager serves as the day-to-day ambassador of the client’s workplace experience, fostering relationships, managing performance, and driving continuous improvement. Key Responsibilities Client Experience & Relationship Management • Serve as the primary liaison between Opensity and the client, ensuring alignment with brand standards and workplace culture., • Maintain strong relationships through proactive communication, responsiveness, and an unwavering commitment to hospitality excellence., • Monitor client and guest satisfaction, resolve issues promptly, and identify opportunities to elevate the experience., • Oversee all front-of-house operations including reception, meeting coordination, guest services, and hospitality support., • Ensure daily readiness of all spaces: reception, lobbies, conference areas, and lounges. Maintaining a “tour-ready” standard at all times., • Implement and refine operational workflows, SOPs, and training programs to support consistency and quality., • Track and report on service-level performance (SLAs, KPIs) and lead operational audits to ensure excellence., • Lead, mentor, and inspire a team of corporate receptionists to deliver genuine, anticipatory service., • Provide regular coaching, feedback, and recognition to promote professional growth and engagement., • Manage staffing, scheduling, and professional presentation standards., • Partner with the CRD and People Solutions team on performance management, employee relations, and training initiatives., • Foster a positive, inclusive, and service-driven culture where every team member feels empowered to create memorable experiences. Qualifications • 5+ years of leadership experience, managing large teams of receptionists or concierges, in a corporate or high-end hospitality setting., • Proven ability to manage and inspire teams delivering five-star service in fast-paced, client-facing settings., • Strong client relationship management skills with a track record of delivering measurable service excellence., • Highly organized with the ability to manage multiple priorities and maintain composure under pressure., • Exceptional communication, presentation, and interpersonal skills., • Skilled in Microsoft Office Suite; familiarity with hospitality management systems a plus., • Professional, polished, and hospitality-minded demeanor at all times., • Commitment to confidentiality, discretion, and operational integrity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristic protected by law. Internal candidates only: The compensation outlined is applicable for candidates who fully meet the qualifications of the role based on their education and experience. If Opensity Solutions selects an internal candidate who does not meet all requirements, the position title, structure, and compensation may be adjusted accordingly.

This is a high-visibility leadership opportunity for a service-driven professional passionate about people, operations, and client experience. As Reception Services Manager, you’ll set the standard for hospitality excellence while leading a front-of-house team in a premier corporate environment. The Reception Services Manager is a client-facing leadership role responsible for delivering a five-star guest experience across reception, meeting services, and event operations. This individual oversees a team of corporate receptionists, ensuring service excellence, seamless daily operations, and a consistently polished, welcoming environment. Reporting to the Client Relations Director (CRD) in New York, the Manager serves as the day-to-day ambassador of the client’s workplace experience, fostering relationships, managing performance, and driving continuous improvement. Key Responsibilities Client Experience & Relationship Management • Serve as the primary liaison between Opensity Solutions and the client, ensuring alignment with brand standards and workplace culture., • Maintain strong relationships through proactive communication, responsiveness, and an unwavering commitment to hospitality excellence., • Monitor client and guest satisfaction, resolve issues promptly, and identify opportunities to elevate the experience., • Oversee all front-of-house operations including reception, meeting coordination, guest services, and hospitality support., • Ensure daily readiness of all spaces: reception, lobbies, conference areas, and lounges. Maintaining a “tour-ready” standard at all times., • Implement and refine operational workflows, SOPs, and training programs to support consistency and quality., • Track and report on service-level performance (SLAs, KPIs) and lead operational audits to ensure excellence., • Lead, mentor, and inspire a team of corporate receptionists to deliver genuine, anticipatory service., • Provide regular coaching, feedback, and recognition to promote professional growth and engagement., • Manage staffing, scheduling, and professional presentation standards., • Partner with the CRD and People Solutions team on performance management, employee relations, and training initiatives., • Foster a positive, inclusive, and service-driven culture where every team member feels empowered to create memorable experiences. Qualifications • 5+ years of leadership experience, managing large teams of receptionists or concierges, in a corporate or high-end hospitality setting., • Proven ability to manage and inspire teams delivering five-star service in fast-paced, client-facing settings., • Strong client relationship management skills with a track record of delivering measurable service excellence., • Highly organized with the ability to manage multiple priorities and maintain composure under pressure., • Exceptional communication, presentation, and interpersonal skills., • Skilled in Microsoft Office Suite; familiarity with hospitality management systems a plus., • Professional, polished, and hospitality-minded demeanor at all times., • Commitment to confidentiality, discretion, and operational integrity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristic protected by law. Internal candidates only: The compensation outlined is applicable for candidates who fully meet the qualifications of the role based on their education and experience. If Opensity Solutions selects an internal candidate who does not meet all requirements, the position title, structure, and compensation may be adjusted accordingly.

Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries. We’re a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we’re the behind-the-scenes team making everything run smoothly. Job Description Schedule: Monday - Friday; 10:00am - 7:00pm The Facilities Associate is a member of the Williams Lea team delivering exceptional customer service at our client. Responsibilities include facilities, hospitality and receptionist and other general office duties as needed. Job duties (* denotes an “essential function”) • *Perform office moves and office set ups, • Maintain visitor offices, • Assist with installation of ergonomic keyboard trays and other office equipment, • Make minor furniture and office repairs, • *Assist with weekly inventory of office supplies, • *Assist with maintaining office supply inventory levels for client service areas, • Assist clients with hanging pictures and/or certificates, • Under supervision, work with Building Engineers to address issues relating to the office, • Assist with coordinating facility related vendor activity, • Maintain cleanliness and integrity of the client site by regular inspection of site (doors, furniture, floors and fixtures), • Empty shredding bins, • *Set up conference rooms, including audio/visual equipment, signage, food, beverages, utensils and ice, • *Clean up conference rooms after use and return property to vendors if necessary, • *Prepare coffee and other beverages in each kitchen in the morning, • *Keep kitchen and catering areas in order and clean, • *Under supervision, responsible for performing a weekly inventory of kitchen and catering supplies, • *Assist with maintaining inventory of kitchen and catering supplies, • *Maintain cleanliness and integrity of the client site by regular inspection of site, • *Communicate with supervisor/manager regarding client projects or deadline issues, • *Operate multiple line phone systems, • *Greet clients and visitors, • *Inform client or staff of visitor arrivals, • *Issue visitor badges, • Escort visitors to appropriate office, conference room or other area Qualifications • High School diploma or equivalent, • Minimum 6 months experience in legal, banking, or large corporate environment in facilities, property management, building operations, catering, hospitality or reception, • Proficient in both oral and written communication, • Ability to type with accuracy, • Must be able to read and follow written instructions, • Ability to make minor repairs and install office equipment, • Ability to handle sensitive and/or confidential materials as required, • Attention to detail with emphasis on accuracy and quality, • Committed to providing superior customer service, • Maintain a professional demeanor and appearance at all times, • Demonstrate social awareness and the ability to exhibit professionalism, • Ability to effectively prioritize and complete multiple tasks and/or projects on time, • Capable of working successfully in a team environment or alone, • Ability to work in a fast-paced environment, • Ability to handle multiple phone lines, • Can safely lift and move furniture and/or other objects, • Aptitude operating various power, hand tools and/or machinery, • Ability to use basic audio/visual equipment, • Must be able to practice Safe Food Handling procedures, • Capable of quickly learning and implementing new processes and/or procedures, • Support and help maintain effective client and vendor relationships, • Experience using Outlook, Office Suite and other office software, • Ability to lift up to 50 lbs. on a regular basis, • Ability to work overtime Additional Information The rate of pay for this role at the noted RRD location is $22.00 / hour. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and visioncoverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts. All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen. RRD is an Equal Opportunity Employer, including disability/veterans

About the Role We're seeking an Operations Manager to own the day-to-day operational excellence of our luxury travel business. This is a hands-on role that combines process improvement, quality management, customer success, and systems administration. You'll be the operational backbone that enables our Travel Team to focus on delivering exceptional client experiences. Why this role matters: Our team's success depends on seamless operations, documented processes, efficient systems, and proactive customer success management. You'll directly impact client satisfaction, team productivity, and company scalability. Key Responsibilities Process Management & Documentation (25%) • Write, edit, and maintain SOPs for all trip-related processes (trip planning, vendor coordination, escalation handling, etc.), • Create and update macros, checklists, and templates in Monday.com, Google Workspace, and other tools, • Document lessons learned from escalations and complex scenarios for team learning, • Implement process improvements based on team feedback, client feedback, and operational gaps, • Audit process adherence and provide coaching when SOPs are not being followed, • All processes documented and accessible, • 90%+ team adoption of new SOPs, • Monthly process improvement implementation, • Zero confusion on "how we do things" Systems & Automation (20%) • Administer systems: Monday.com, Zendesk, Google Workspace, Guru (knowledge management), • Create automations for repetitive work (booking confirmations, follow-ups, escalation routing, etc.), • Build workflows that reduce manual data entry and human error, • Configure templates and macros for common tasks (welcome emails, proposal templates, QC checklists), • Integration management: Ensure all tools talk to each other smoothly, • 50%+ reduction in manual/repetitive work within 6 months, • All common workflows automated, • Systems running smoothly with zero major outages, • Team time savings documented quarterly Quality Assurance & Compliance (30%) • QA on all client communications (emails, confirmations, itineraries) before they go out, • Manage client issue audits (investigate why escalations happened, document root causes), • Create quality check points (pre-trip, during-trip, post-trip checklists), • Monitor SOP adherence and provide corrective coaching, • Track data accuracy across trip requests, vendor information, client preferences, • <5% error rate in client communications, • All escalations have documented root causes, • 95%+ SOP adherence, • Client satisfaction maintained at 4.5+/5 Customer Success & Renewals (10%) • Manage customer success tracking: Monitor trip progress, proactively communicate with clients, • Handle renewals: Track renewal timelines, create renewal workflows, ensure seamless continuation, • Manage customer data: Keep client profiles, preferences, and history up-to-date, • Track usage across membership types and identify at-risk customers, • Post-trip follow-ups: Ensure clients receive thank-you notes, feedback surveys, and renewal outreach, • 100% renewal rate (or document why clients leave), • <2% at-risk clients surprise churn, • Customer success data current and accurate, • Proactive renewals (reaching out 60 days before expiration) On-boarding & Training (10%) • Manage client onboarding: First welcome email, client profile setup, preference gathering, • Train new Travel Team members on all processes, tools, and company standards, • Maintain training materials: Documentation, checklists, video walkthroughs, • Track training completion and ensure competency before independence, • New clients onboarded within 48 hours, • New agents independent within 2-3 weeks, • 100% training completion rate, • Zero errors in new hire setup Capacity Planning & Reporting (10%) • Capacity planning for trip team: Monitor workload, identify understaffing issues, forecast needs, • Track data across request types: Volume, complexity, turnaround time, • Generate operational reports (metrics, trends, recommendations), • Monthly dashboard reporting: SOP adherence, escalations, QA results, customer health, • Monthly operational reports delivered on time, • Capacity issues flagged in advance, • Data-driven recommendations for process improvements, • Clear visibility into team health and workload Who You Are Required Skills & Experience • 2+ years in travel lsaas, or corporate travel Strong organizational skills: You thrive in managing multiple processes, details, and timelines simultaneously, • Systems & tool proficiency: Comfortable learning new tools (Monday.com, Zendesk, Google Workspace); ability to configure workflows and automations, • Attention to detail: Client-facing work means errors matter—you catch and prevent them, • Written communication: You write clear, professional emails and documentation, • Problem-solving: You see issues and design solutions, not just report problems, • Initiative: You identify what needs to be done and do it without being asked Nice-To-Have • Experience with travel, hospitality, or luxury brands, • Experience in Zendesk, Monday.com, or similar CRMs/workflow tools, • Exposure to Google Workspace (Sheets, Docs, Gmail management), • Basic knowledge of macros or automation principles, • Customer success or retention experience, • Data analysis or reporting skills Soft Skills (Critical) • Proactive: You anticipate problems and prevent them, • Detail-oriented: You catch typos, inconsistencies, and process gaps others miss, • Collaborative: You work well with Travel Team, CoS, and leadership, • Flexible: You adapt to changing priorities and emerging needs, • Curious: You ask "why?" and continuously improve, • Calm under pressure: You handle escalations and urgent issues without drama Day-In-Life Example Monday, 9:00 AM • Check QA inbox: Review client communications from agents before sending (15 mins), • Escalation audit: Investigate why a trip had a delay, document root cause, update SOP if needed (30 mins), • Automation work: Build new Monday.com workflow for trip confirmations (1 hour), • Customer success: Review at-risk renewals, prepare outreach emails (45 mins), • Reporting: Pull monthly metrics, prepare one-pager for CoS (1 hour), • Continuous improvement: Draft SOP update based on recent escalations (30 mins) Success In This Role (First 90 Days) 30 Days • Deep dive into all current processes (understand the status quo), • Meet all team members; understand their pain points, • Identify 3-5 quick wins (automations, template improvements, SOP gaps), • Set up basic QA process (review client communications), • Implement 2-3 quick wins (process improvements, new automations), • Document all critical SOPs in centralized location, • Build customer success tracking dashboard, • Train team on new processes and tools, • All critical processes documented and being followed, • 2-3 major automations live and reducing manual work, • Customer success/renewal system in place, • QA process embedded (zero surprises on quality), • Team reporting processes smooth and data-driven, • Show impact: Metrics improving (SLA, error rate, renewal rate, efficiency) Growth Opportunity This role is positioned as a stepping stone to bigger leadership: • 6 months in: If excelling, explore expanding to oversee additional functions (customer support, operations team coordination), • 12 months in: Potential to manage small team (if company grows and needs more operational support) Compensation & Benefits Salary: $70,000 - $90,000/year (based on experience) Benefits: • Health insurance (medical, dental, vision), • 401(k) with employer match (if eligible), • Flexible work schedule, • Remote-friendly (distributed team), • Professional development stipend ($200-300/quarter) *HOW TO APPLY: Please submit the following short application form:

This Jobot Job is hosted by: Jeremy Lee Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume. Salary: $90,000 - $160,000 per year A bit about us: Founded more than 20 years ago, we have grown from a regional contractor into a multi-state operator with offices in key urban centers, including Austin. Our focus is on commercial construction projects that range from industrial facilities and retail centers to hospitals and multifamily developments. With a strong reputation for quality and safety, we have completed millions of square feet of diverse projects valued in the billions, and we continue to expand our footprint and project diversity. Our work culture encourages professional growth, leadership development, and collaboration among talented individuals. Why join us? • Highly competitive pay, • Bonus opportunities, • Health, dental, and vision insurance, • Paid time off/ Holidays, • 401(k) with company match, • Advancement opportunities Job Details As a Project Manager, you will lead project delivery from preconstruction through closeout on commercial projects in the Austin market. You will be accountable for project financial performance, schedule management, contract administration, client relationships, and coordination of internal and external teams. This is a hands-on leadership role that requires strong commercial acumen, proactive risk management, and the ability to maintain quality and safety standards while meeting budget and schedule targets. You will work closely with superintendents, estimators, engineers, and operations leadership to ensure successful project outcomes and client satisfaction. Responsibilities: • Manage all phases of assigned projects including budgeting, scheduling, procurement, and closeout, • Maintain project financials: track costs, change orders, forecasts, and margins, • Lead client and stakeholder communication; build and maintain strong client relationships, • Coordinate design reviews, constructability input, and subcontractor procurement, • Oversee contract administration, change management, and claims avoidance/resolution, • Develop and monitor project schedules; coordinate with superintendent to meet milestones, • Implement and enforce safety, quality control, and compliance requirements, • Mentor project team members and foster a collaborative project environment, • 4+ years of commercial construction project management experience (open to more experienced candidates as well), • Demonstrated success managing mid- to large-scale commercial projects, including offices, industrial, retail, hospitality, corporate interiors, healthcare, and/or multifamily, • Strong financial literacy with experience managing budgets, cost controls, and forecasting, • Excellent leadership, negotiation, communication, and client-management skills, • Proficient reading construction documents, specifications, and contracts, • Familiarity with construction management software (e.g., Procore, Sage, MS Project) and Microsoft Office Interested in hearing more? Easy Apply now by clicking the "Apply" button. Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: jobot.com/privacy-policy

Join Our Team as a Territory Manager – Where Passion Meets Opportunity! Are you ready to build relationships, drive sales, and make a meaningful impact in the foodservice industry? At US Foods, we’re not just delivering food – we’re delivering success. Join a dynamic team where your expertise, energy, and ideas are valued. Take your career to the next level as a Territory Manager and be part of something bigger! US Foods ranks among the largest food distributors in the U.S. where we offer a variety of products, including exclusive and national brands. Beyond food distribution, we offer services designed to enhance our clients' profitability. Our commitment to exceptional customer service distinguishes us from our competitors. We win together! As a Territory Manager, you’ll play a pivotal role in shaping customer relationships and driving business growth. From nurturing existing accounts to hunting for new business, this role is all about passion, performance, and partnerships with the ability to drive earnings and incentives! US Foods has a comprehensive training program for the Territory Manager position. Our leaders provide extensive coaching, sales tools and mentoring to ensure your long-term success. What You’ll Do as a Territory Manager: * Be the Customer Champion: Own and nurture the customer relationship in a team based selling model. Educate customers on ordering platforms and provide menu consultations, product recommendations and pricing strategies to help customers succeed. * Drive Sales Success: Your success will be measured by selling to customers, increasing case growth, and acquiring new business. You will do this through delivering impactful sales presentations and tailoring your sales approach to individual customers. Effective time and territory management is critical. * Team Based Selling: Work collaboratively with our Specialists to assist with top penetration opportunities and new accounts opening. You’ll also work closely with marketing, supply chain and customer service to ensure seamless product delivery. * Lead with Insight: Develop new business by identifying prospective customers by utilizing market intelligence databases, as well as business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences. * Delivery Resolution: Manage deliveries to the routing schedule published by the transportation department; troubleshoot any problems that occur during the order process (e.g., delivery mis picks, short on loads, stock-outs). * Competitive Advantage: Know the market conditions, product innovations, and competitors' products, prices, and sales; share information with customers as part of value-added services provided. * Stay on the Move: Drive your personal motor vehicle to conduct regular check ins, site visits and follow ups to ensure customer satisfaction. SUPERVISION • No direct reports. WORK ENVIRONMENT • Daily outside the office environment working in your assigned territory, visiting customers in variable weather and temperature conditions. MINIMUM QUALIFICATIONS * 1+ year of sales experience preferred. * HS Diploma or equivalent. * A valid driver’s license is required, and motor vehicle record must be in good standing. * Foodservice industry/culinary/restaurant management/hospitality experience preferred. * Excellent oral and written communication skills and presentation abilities. * Ability to build internal and external relationships and cold call to develop new business. * Exceptional customer service and interpersonal skills. * A competitive spirit with a drive to exceed goals. * Problem solving ability / organization and negotiation skills. * Team up mentality to collaborate with internal and external stakeholders. * Tech-savviness – proficiency in Microsoft Office and CRM tools like Salesforce is a plus. * Have the ability to occasionally lift or carry up to 75 lbs. Why join US Foods? * Competitive salary. * Market leading performance-based incentive program. * Supportive and dynamic team-based selling environment. * Comprehensive benefits, including health, dental and vision insurance on day one of employment, 401K plan options, and paid time off. * Employee stock purchase plan and life insurance options. * Mileage reimbursement. * Opportunity for career growth in a thriving industry! Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. This role will also receive commissions. To review available benefits, please click here: ___.

Join Our Team as a Territory Manager – Where Passion Meets Opportunity! Are you ready to build relationships, drive sales, and make a meaningful impact in the foodservice industry? At US Foods, we’re not just delivering food – we’re delivering success. Join a dynamic team where your expertise, energy, and ideas are valued. Take your career to the next level as a Territory Manager and be part of something bigger! US Foods ranks among the largest food distributors in the U.S. where we offer a variety of products, including exclusive and national brands. Beyond food distribution, we offer services designed to enhance our clients' profitability. Our commitment to exceptional customer service distinguishes us from our competitors. We win together! As a Territory Manager, you’ll play a pivotal role in shaping customer relationships and driving business growth. From nurturing existing accounts to hunting for new business, this role is all about passion, performance, and partnerships with the ability to drive earnings and incentives! US Foods has a comprehensive training program for the Territory Manager position. Our leaders provide extensive coaching, sales tools and mentoring to ensure your long-term success. What You’ll Do as a Territory Manager: * Be the Customer Champion: Own and nurture the customer relationship in a team based selling model. Educate customers on ordering platforms and provide menu consultations, product recommendations and pricing strategies to help customers succeed. * Drive Sales Success: Your success will be measured by selling to customers, increasing case growth, and acquiring new business. You will do this through delivering impactful sales presentations and tailoring your sales approach to individual customers. Effective time and territory management is critical. * Team Based Selling: Work collaboratively with our Specialists to assist with top penetration opportunities and new accounts opening. You’ll also work closely with marketing, supply chain and customer service to ensure seamless product delivery. * Lead with Insight: Develop new business by identifying prospective customers by utilizing market intelligence databases, as well as business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences. * Delivery Resolution: Manage deliveries to the routing schedule published by the transportation department; troubleshoot any problems that occur during the order process (e.g., delivery mis picks, short on loads, stock-outs). * Competitive Advantage: Know the market conditions, product innovations, and competitors' products, prices, and sales; share information with customers as part of value-added services provided. * Stay on the Move: Drive your personal motor vehicle to conduct regular check ins, site visits and follow ups to ensure customer satisfaction. SUPERVISION • No direct reports. WORK ENVIRONMENT • Daily outside the office environment working in your assigned territory, visiting customers in variable weather and temperature conditions. MINIMUM QUALIFICATIONS * 1+ year of sales experience preferred. * HS Diploma or equivalent. * A valid driver’s license is required, and motor vehicle record must be in good standing. * Foodservice industry/culinary/restaurant management/hospitality experience preferred. * Excellent oral and written communication skills and presentation abilities. * Ability to build internal and external relationships and cold call to develop new business. * Exceptional customer service and interpersonal skills. * A competitive spirit with a drive to exceed goals. * Problem solving ability / organization and negotiation skills. * Team up mentality to collaborate with internal and external stakeholders. * Tech-savviness – proficiency in Microsoft Office and CRM tools like Salesforce is a plus. * Have the ability to occasionally lift or carry up to 75 lbs. Why join US Foods? * Competitive salary. * Market leading performance-based incentive program. * Supportive and dynamic team-based selling environment. * Comprehensive benefits, including health, dental and vision insurance on day one of employment, 401K plan options, and paid time off. * Employee stock purchase plan and life insurance options. * Mileage reimbursement. * Opportunity for career growth in a thriving industry! Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. This role will also receive commissions. To review available benefits, please click here: ___.

Join Our Team as a Territory Manager – Where Passion Meets Opportunity! Are you ready to build relationships, drive sales, and make a meaningful impact in the foodservice industry? At US Foods, we’re not just delivering food – we’re delivering success. Join a dynamic team where your expertise, energy, and ideas are valued. Take your career to the next level as a Territory Manager and be part of something bigger! US Foods ranks among the largest food distributors in the U.S. where we offer a variety of products, including exclusive and national brands. Beyond food distribution, we offer services designed to enhance our clients' profitability. Our commitment to exceptional customer service distinguishes us from our competitors. We win together! As a Territory Manager, you’ll play a pivotal role in shaping customer relationships and driving business growth. From nurturing existing accounts to hunting for new business, this role is all about passion, performance, and partnerships with the ability to drive earnings and incentives! US Foods has a comprehensive training program for the Territory Manager position. Our leaders provide extensive coaching, sales tools and mentoring to ensure your long-term success. What You’ll Do as a Territory Manager: * Be the Customer Champion: Own and nurture the customer relationship in a team based selling model. Educate customers on ordering platforms and provide menu consultations, product recommendations and pricing strategies to help customers succeed. * Drive Sales Success: Your success will be measured by selling to customers, increasing case growth, and acquiring new business. You will do this through delivering impactful sales presentations and tailoring your sales approach to individual customers. Effective time and territory management is critical. * Team Based Selling: Work collaboratively with our Specialists to assist with top penetration opportunities and new accounts opening. You’ll also work closely with marketing, supply chain and customer service to ensure seamless product delivery. * Lead with Insight: Develop new business by identifying prospective customers by utilizing market intelligence databases, as well as business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences. * Delivery Resolution: Manage deliveries to the routing schedule published by the transportation department; troubleshoot any problems that occur during the order process (e.g., delivery mis picks, short on loads, stock-outs). * Competitive Advantage: Know the market conditions, product innovations, and competitors' products, prices, and sales; share information with customers as part of value-added services provided. * Stay on the Move: Drive your personal motor vehicle to conduct regular check ins, site visits and follow ups to ensure customer satisfaction. SUPERVISION • No direct reports. WORK ENVIRONMENT • Daily outside the office environment working in your assigned territory, visiting customers in variable weather and temperature conditions. MINIMUM QUALIFICATIONS * 1+ year of sales experience preferred. * HS Diploma or equivalent. * A valid driver’s license is required, and motor vehicle record must be in good standing. * Foodservice industry/culinary/restaurant management/hospitality experience preferred. * Excellent oral and written communication skills and presentation abilities. * Ability to build internal and external relationships and cold call to develop new business. * Exceptional customer service and interpersonal skills. * A competitive spirit with a drive to exceed goals. * Problem solving ability / organization and negotiation skills. * Team up mentality to collaborate with internal and external stakeholders. * Tech-savviness – proficiency in Microsoft Office and CRM tools like Salesforce is a plus. * Have the ability to occasionally lift or carry up to 75 lbs. Why join US Foods? * Competitive salary. * Market leading performance-based incentive program. * Supportive and dynamic team-based selling environment. * Comprehensive benefits, including health, dental and vision insurance on day one of employment, 401K plan options, and paid time off. * Employee stock purchase plan and life insurance options. * Mileage reimbursement. * Opportunity for career growth in a thriving industry! Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. This role will also receive commissions. To review available benefits, please click here: ___.

Join Our Team as a Territory Manager – Where Passion Meets Opportunity! Are you ready to build relationships, drive sales, and make a meaningful impact in the foodservice industry? At US Foods, we’re not just delivering food – we’re delivering success. Join a dynamic team where your expertise, energy, and ideas are valued. Take your career to the next level as a Territory Manager and be part of something bigger! US Foods ranks among the largest food distributors in the U.S. where we offer a variety of products, including exclusive and national brands. Beyond food distribution, we offer services designed to enhance our clients' profitability. Our commitment to exceptional customer service distinguishes us from our competitors. We win together! As a Territory Manager, you’ll play a pivotal role in shaping customer relationships and driving business growth. From nurturing existing accounts to hunting for new business, this role is all about passion, performance, and partnerships with the ability to drive earnings and incentives! US Foods has a comprehensive training program for the Territory Manager position. Our leaders provide extensive coaching, sales tools and mentoring to ensure your long-term success. What You’ll Do as a Territory Manager: * Be the Customer Champion: Own and nurture the customer relationship in a team based selling model. Educate customers on ordering platforms and provide menu consultations, product recommendations and pricing strategies to help customers succeed. * Drive Sales Success: Your success will be measured by selling to customers, increasing case growth, and acquiring new business. You will do this through delivering impactful sales presentations and tailoring your sales approach to individual customers. Effective time and territory management is critical. * Team Based Selling: Work collaboratively with our Specialists to assist with top penetration opportunities and new accounts opening. You’ll also work closely with marketing, supply chain and customer service to ensure seamless product delivery. * Lead with Insight: Develop new business by identifying prospective customers by utilizing market intelligence databases, as well as business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences. * Delivery Resolution: Manage deliveries to the routing schedule published by the transportation department; troubleshoot any problems that occur during the order process (e.g., delivery mis picks, short on loads, stock-outs). * Competitive Advantage: Know the market conditions, product innovations, and competitors' products, prices, and sales; share information with customers as part of value-added services provided. * Stay on the Move: Drive your personal motor vehicle to conduct regular check ins, site visits and follow ups to ensure customer satisfaction. SUPERVISION • No direct reports. WORK ENVIRONMENT • Daily outside the office environment working in your assigned territory, visiting customers in variable weather and temperature conditions. MINIMUM QUALIFICATIONS * 1+ year of sales experience preferred. * HS Diploma or equivalent. * A valid driver’s license is required, and motor vehicle record must be in good standing. * Foodservice industry/culinary/restaurant management/hospitality experience preferred. * Excellent oral and written communication skills and presentation abilities. * Ability to build internal and external relationships and cold call to develop new business. * Exceptional customer service and interpersonal skills. * A competitive spirit with a drive to exceed goals. * Problem solving ability / organization and negotiation skills. * Team up mentality to collaborate with internal and external stakeholders. * Tech-savviness – proficiency in Microsoft Office and CRM tools like Salesforce is a plus. * Have the ability to occasionally lift or carry up to 75 lbs. Why join US Foods? * Competitive salary. * Market leading performance-based incentive program. * Supportive and dynamic team-based selling environment. * Comprehensive benefits, including health, dental and vision insurance on day one of employment, 401K plan options, and paid time off. * Employee stock purchase plan and life insurance options. * Mileage reimbursement. * Opportunity for career growth in a thriving industry! Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. This role will also receive commissions. To review available benefits, please click here: ___.

Join Our Team as a Territory Manager – Where Passion Meets Opportunity! Are you ready to build relationships, drive sales, and make a meaningful impact in the foodservice industry? At US Foods, we’re not just delivering food – we’re delivering success. Join a dynamic team where your expertise, energy, and ideas are valued. Take your career to the next level as a Territory Manager and be part of something bigger! US Foods ranks among the largest food distributors in the U.S. where we offer a variety of products, including exclusive and national brands. Beyond food distribution, we offer services designed to enhance our clients' profitability. Our commitment to exceptional customer service distinguishes us from our competitors. We win together! As a Territory Manager, you’ll play a pivotal role in shaping customer relationships and driving business growth. From nurturing existing accounts to hunting for new business, this role is all about passion, performance, and partnerships with the ability to drive earnings and incentives! US Foods has a comprehensive training program for the Territory Manager position. Our leaders provide extensive coaching, sales tools and mentoring to ensure your long-term success. What You’ll Do as a Territory Manager: * Be the Customer Champion: Own and nurture the customer relationship in a team based selling model. Educate customers on ordering platforms and provide menu consultations, product recommendations and pricing strategies to help customers succeed. * Drive Sales Success: Your success will be measured by selling to customers, increasing case growth, and acquiring new business. You will do this through delivering impactful sales presentations and tailoring your sales approach to individual customers. Effective time and territory management is critical. * Team Based Selling: Work collaboratively with our Specialists to assist with top penetration opportunities and new accounts opening. You’ll also work closely with marketing, supply chain and customer service to ensure seamless product delivery. * Lead with Insight: Develop new business by identifying prospective customers by utilizing market intelligence databases, as well as business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences. * Delivery Resolution: Manage deliveries to the routing schedule published by the transportation department; troubleshoot any problems that occur during the order process (e.g., delivery mis picks, short on loads, stock-outs). * Competitive Advantage: Know the market conditions, product innovations, and competitors' products, prices, and sales; share information with customers as part of value-added services provided. * Stay on the Move: Drive your personal motor vehicle to conduct regular check ins, site visits and follow ups to ensure customer satisfaction. SUPERVISION • No direct reports. WORK ENVIRONMENT • Daily outside the office environment working in your assigned territory, visiting customers in variable weather and temperature conditions. MINIMUM QUALIFICATIONS * 1+ year of sales experience preferred. * HS Diploma or equivalent. * A valid driver’s license is required, and motor vehicle record must be in good standing. * Foodservice industry/culinary/restaurant management/hospitality experience preferred. * Excellent oral and written communication skills and presentation abilities. * Ability to build internal and external relationships and cold call to develop new business. * Exceptional customer service and interpersonal skills. * A competitive spirit with a drive to exceed goals. * Problem solving ability / organization and negotiation skills. * Team up mentality to collaborate with internal and external stakeholders. * Tech-savviness – proficiency in Microsoft Office and CRM tools like Salesforce is a plus. * Have the ability to occasionally lift or carry up to 75 lbs. Why join US Foods? * Competitive salary. * Market leading performance-based incentive program. * Supportive and dynamic team-based selling environment. * Comprehensive benefits, including health, dental and vision insurance on day one of employment, 401K plan options, and paid time off. * Employee stock purchase plan and life insurance options. * Mileage reimbursement. * Opportunity for career growth in a thriving industry! Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. This role will also receive commissions. To review available benefits, please click here: ___.

OVERVIEW Job Overview The Event Sales Manager is responsible for event sales and all related duties: event prospecting, revenue strategy, logistics planning, and client communication. Additionally they are responsible for conveying event details to the internal operations team and ensuring that events are planned in a manner that operations can execute. Occasionally, there will be planning of events that are done for marketing or programming purposes. The position will handle event booking and planning from start to finish, working alongside a dedicated in-house operations team to execute the event. As the primary point of contact for all events, you will primarily coordinate details with the event clients, the Authentic management team, Authentic staff, and Authentic’s marketing team. Primary duties include, but are not limited to, the following: • Oversees private event bookings for assigned market segments and venues, including Broken Shaker, Bar Calico, and Georgia Room, managing events from initial inquiry through post-event follow-up and closeout., • Manages day-to-day sales leads and inquiries; conducts site visits; prepares and negotiates contracts; secures deposit payments; and ensures successful execution of events in accordance with detailed Private Party Orders (PPOs)., • Plans and coordinates events from inception to completion, ensuring Operations, Culinary, and Food & Beverage teams receive accurate and timely information necessary for successful event execution., • Creates and manages BEOs and event contracts, including programming and special initiatives, as requested., • Exercises independent judgment in event planning and client management, including direct collaboration with Culinary leadership to review and modify menus consistent with client expectations and operational standards., • Maintains and ensures accuracy of event management systems, including Tripleseat; provides training, mentorship, and technical guidance to team members on proper system utilization and reporting standards., • Demonstrates financial literacy related to private events, including generating monthly revenue reports and bi-weekly forecast reports; reviewing events for financial accuracy prior to closeout; and partnering with Operations on event-related financial inquiries., • Develops and executes a structured prospecting strategy to drive private event revenue during low-demand periods and maximize performance during peak seasons; identifies growth opportunities and implements targeted initiatives to capture market share., • Develops and maintains a robust network of local, national, and international contacts within the New York market; actively prospects new business opportunities; attends industry and networking events to generate qualified leads., • Identifies key calendar opportunities (e.g., NYFW, Frieze Art Week, Tech Week, and similar citywide events) and develops targeted outreach strategies to capture related private event business., • Ensures compliance with all applicable insurance requirements, contractual obligations, health and safety standards, and venue policies in connection with private events., • Conducts post-event follow-up with clients to obtain feedback, finalize billing, address payment inquiries, and cultivate repeat business opportunities., • Reports to the Director of Events & Marketing and collaborates closely with Food & Beverage, Operations, and Culinary Management to ensure departmental alignment. Qualifications • Proven experience as Event Sales Manager, 4+ years in a hotel or similar environment, • Previous project management experience, • Have a love of seeing something through from start to finish, • Understanding and have a love of the of food and beverage industry, • Have the ability to generate reports, write briefs and carry out various admin tasks, • Be a team player with strong leadership skills, • Customer-service orientated, • Excellent organizational skills, • Stay calm when the pressure hits Schedule & Work Environment • Evening, weekend and holiday availability required, • Role requires extended periods of standing and walking, light lifting, and navigating stairs. Standard Specifications The requirements listed above are representative of the minimum knowledge, skills, and abilities required to perform this position successfully. To perform this job, the employee must be able to carry out each essential function satisfactorily. A review of this job description has excluded marginal functions that are incidental to the performance of essential job duties. All duties described herein are considered essential job functions. This job description does not state or imply that these are the only duties to be performed. Employees may be required to perform additional job-related duties as assigned by their supervisor, consistent with business needs. Authentic Hospitality is an equal opportunity employer and complies with all applicable federal, state, and local employment laws, including the New York City Human Rights Law. Reasonable accommodation will be provided to qualified individuals with disabilities in accordance with applicable law. Nothing in this job description creates an employment contract, express or implied. Employment with Authentic Hospitality is at-will, meaning either the employee or the Company may terminate the employment relationship at any time, with or without cause or notice, subject to applicable law. Pay: $65,000.00 - $80,000.00 per year plus commission Benefits: • Dental insurance, • Health insurance, • Paid time off Work Location: In person