Florence
Job Description Reports to: General Manager/Department Manager Job Summary: Our mission is to provide an innovative and entertaining dining experience which will compel our guests to become raving fans and create brand loyalty. Join us as a guest, leave as a friend. The Host/Hostess welcomes and entertains guests in a warm, friendly manner to provide a positive first impression of service. They are responsible to manage the efficient and timely seating of our guests, answering the phones, call ahead seating, reservations, guest inquiries, and Curbside To-Go orders. Responsibilities and Duties • Believes in and follows all team standards and expectations., • Adherance to attendance policy and procedural compliance., • Ready for each shift in full uniform., • Perform host stand set-up, opening duties, running side work and closing duties., • Be the positive and uplifting first and last impression of our guests., • Answer the phone promptly with a smile., • Communicate and seat guests in an organized, professional and friendly fashion., • Accept reservations based on Company standards., • Manage quotes and waiting periods based on Company standards using a guest management system., • Inspect restrooms and parking lot for cleanliness., • Maintain cleanliness of the host area and guest waiting areas., • Attend all employee meetings and bring suggestions for improvement., • Maintain restaurant safety and sanitation., • Assist in table maintenance and bussing for prompt seating., • Is aware of and abides by all liquor service laws., • Alert Manager immediately if intoxicated Guest enters the restaurant., • Always friendly and courteous on the telephone and in person., • Keep a clean and professional appearance at all times., • Handle guest concerns with courtesy., • Provide information to guests when requested., • Processes guest retail sales., • Take to-go orders for guests and process payment., • Perform other related duties as assigned by a Manager. Minimum Qualifications • Knowledge of basic restaurant hospitality and fully engaged, service-minded attitude., • Food Safety certification, as state law requires., • Good hearing for safety and accurate communication (with or without accommodation)., • Must be able to read, write and speak in English., • Must have reliable transportation to and from work., • Basic computer usage skills., • Must possess valid food safety certification or any other food/alcohol certification if required by state law., • Compliance with our dress and appearance policy including black slip resistant shoes., • Ability to pass general information and departmental tests (test score of 90% or higher). Physical Requirements • Prolonged periods standing., • Must be able to lift up to 50 pounds at a time. SUPERVISORY RESPONSIBILITIES This position does not include any supervisory responsibilities.
