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Job Description IT Help Desk Supervisor LNK International is seeking a knowledgeable and customer-focused Help Desk Supervisor to oversee daily operations of the Help Desk and ensure prompt, professional support for all end users. This role is responsible for supervising help desk staff, managing workload distribution, improving support processes, and maintaining high customer service standards. In addition to supervisory responsibilities, the Help Desk Supervisor is expected to actively participate in daily ticket handling, providing hands-on technical support and contributing directly to help desk workload as needed. Responsibilities • Supervise day-to-day Help Desk operations and support request workflows., • Provide leadership, coaching, and technical guidance to help desk technicians and build a strong working team with a customer‑focused attitude., • Ensure timely and effective resolution of end-user issues., • Actively work on help desk tickets, including troubleshooting, resolving, and documenting technical issues., • Perform hands-on technical tasks such as account provisioning, system troubleshooting, and hardware/software support., • Monitor performance metrics and prepare operational reports., • Respond to escalated issues and ensure proper resolution., • Maintain service standards, escalation procedures, and technical documentation., • Identify process improvements and contribute to support optimization., • Coordinate technician training and development., • Oversee help sheets, usage guides, and FAQ materials., • Research new technologies and make recommendations to support Help Desk operations. Position Requirements • Proven experience as a Help Desk Supervisor or Senior Technician., • Strong technical knowledge of computer systems, software, networking, and support tools., • Experience with Windows 10/11, M365, Azure, Active Directory, and AV technologies., • Proficiency with help desk ticketing systems and remote support tools., • Ability and willingness to perform daily hands-on help desk support tasks., • Excellent troubleshooting, communication, and customer service skills., • Demonstrated leadership and team development abilities., • Strong analytical and problem-solving skills., • Ability to prioritize effectively in a fast-paced environment. Education • Associate degree or CompTIA A+ certification with 2+ years of experience, or 4+ years of equivalent experience. The salary listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as permitted by law. LNK provides equal employment opportunities to all applicants and prohibits discrimination of any type on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information or any other characteristic protected by applicable federal, state or local laws. Job Posted by ApplicantPro

Job Description Description Client is an MSP based out of LI. There clients are small businesses across New York City and Long Island (doctors offices, dentists, etc.). Role sits onsite on Great Neck, LI and candidates can expect up to 10% of travel to the city (likely even less then 10%). Level 1 IT Help Desk Technician (MSP Environment) • Delivered Tier 1 technical support for multiple client environments, managing a high volume of service requests through a centralized ticketing system while meeting defined SLAs., • Performed Active Directory user administration across multiple domains, including password resets, account unlocks, group membership changes, and user onboarding/offboarding., • Supported Microsoft 365 tenants for multiple clients, assisting with Outlook configuration, mailbox access, licensing, and basic tenant-level troubleshooting., • Managed and monitored email security and spam filtering platforms, investigating false positives, releasing quarantined messages, and assisting clients with phishing and email-related incidents., • Troubleshot workstation hardware, peripherals, and connectivity issues using standard hand tools, performing workstation setups, break/fix repairs, and equipment swaps., • Accurately documented troubleshooting steps, resolutions, and client communications within the ticketing system to ensure continuity and audit readiness., • Prioritized and escalated incidents appropriately based on impact, urgency, and client contracts, maintaining clear communication with clients throughout the resolution process., • Provided professional, customer-focused support in a fast-paced, client-facing MSP environment while adhering to security best practices and standard operating procedures. MSP-Focused Skills • Multi-Tenant Microsoft 365 Support, • Active Directory (Multi-Domain), • SLA-Driven Ticket Management, • Email Security / Spam Filtering, • Client-Facing Technical Support, • Hardware & Desktop Support Skills Help desk support, Help desk, Desktop, Windows 10, Support, Troubleshooting, Customer service, Service desk, Active directory, Hardware, Windows, Phone support, Office 365, Ticketing system, Technical support, remote support, hardware support Top Skills Details Help desk support,Help desk,Desktop,Windows 10,Support,Troubleshooting,Customer service,Service desk,Active directory,Hardware,Windows,Phone support,Office 365,Ticketing system,Technical support Additional Skills & Qualifications Previous experience with MSP is preferred. *Must Haves* MSP experience and fluent in active directory and Microsoft 365 Job Type & Location This is a Permanent position based out of Great Neck, NY. Pay and Benefits The pay range for this position is $70000.00 - $70000.00/yr. _ Workplace Type This is a fully onsite position in Great Neck,NY. Application Deadline This position is anticipated to close on Jun 9, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Job Description The Help Desk duties which may include, but are not limited to: Providing outstanding customer service for Tier 1 service requests, incidents, and problems reported by Clients. The Technician will troubleshoot and resolve technical and procedural issues in an efficient and timely fashion over the phone, in person and through remote connectivity software. Help requests will come from our clients through email, phone calls, or the help desk system. The Help Desk Technician will ensure that all Service Desk requests, incidents, and problems are entered into ticket tracking system with accurate, detailed information. This position is also responsible for procurement, issuance, tracking of new and/or replacement computers/peripheral devices for customers as needed, ensuring replacement device is working properly. Must be able to work flexible hours with the understanding that workdays can be in excess of normal hours and some weekend and holiday work may be required. Responsibilities: • Help Desk or Service Desk experience, • Fundamental Client Network configuration and troubleshooting using TCP/IP over Ethernet, Wireless Networking and WAN, • Printer installation, maintenance, and troubleshooting, • Installation, management, and support of Malware removal tools (anti-virus, anti-spam), • Maintenance and upgrades of desktop PCs, thin clients, peripherals, laptops and the software that they contain Provide hardware and software technical and procedural support to external clients, • Knowledge and hands-on experience with the following: Operating Systems: Windows 2008/2012 Server, Windows XP/7, and Windows 8.1., • Windows Server Activate Directory Experience (Create, Edit and Delete Users Accounts, Unlock Account, Group, Permissions), • Microsoft Exchange Knowledge, • Working knowledge of remote connectivity technologies such as Citrix, VMware View, Team Viewer, VNC and Microsoft Remote Desktop Required Experience and Qualifications: • Associate’s degree or currently enrolled in a IT related degree program; experience may be substituted for education, • Entry Level with 1-2 years’ Experience in related field, • Effective customer service, and verbal and written communication skills Strong organizational and analyzing skills, • Ability to work independently and as part of a team, • Professional attitude, self-motivated, strong work ethic and the ability to work in a fast-paced and dynamic environment, • Be committed to Ozkar Services mission, and be willing to go above and beyond, • Ability to be “on call" and “on standby" in relation to the workload, • Ability to complete on-the-job and/or classroom training in order to remain competitive in Information Technology field., • Working Knowledge on Ticketing System ConnectWise and Management Console LabTech, • Must be able to Multitask in stressful office environment, • Technical Certification Requirements: Comp-TIA A+, Comp-Tia Network +, Microsoft MSCE, Cisco CAN Work Environment: • Employee must be able to travel to other work sites as required, • Must be able to lift 75 lbs

Job Description LNK International, Inc. is one of the nation's largest manufacturers of solid and liquid dose, over-the-counter (OTC) pharmaceuticals. For over 45 years, we have built a reputation for delivering the highest quality products, outstanding service and product innovation. What sets LNK apart? We believe it is our employees. From our lab chemists who consistently test every batch of product, our production workers who take genuine pride in their work, to our customer service representatives who are dedicated to serving our business. There is a commitment to quality in every department. Our full time employees enjoy competitive benefits including: • 401(k) with generous employer match, • Health Insurance, • Dental Insurance, • Paid holidays, • Paid vacation Job Summary The IT Help Desk Technician provides technical support and troubleshooting assistance for users in a Microsoft Windows-based network environment. This role is responsible for installing, configuring, maintaining, and supporting desktop systems, laptops, printers, mobile devices, and network connectivity. The technician serves as the first point of contact for IT-related issues and ensures timely resolution of hardware, software, and user access problems. Key Responsibilities Technical Support Provide first-level and second-level support for hardware, software, and network-related issues. Troubleshoot Microsoft Windows operating systems, Microsoft 365 applications, and standard business software. Respond to help desk tickets, phone calls, and email requests in a timely manner. Diagnose and resolve desktop, laptop, printer, and peripheral issues. Experience with AV Conferencing hardware and software support for conference rooms and desktops Network & Systems Support Support users within a Windows Active Directory / Azure environment. Create, modify, and disable user accounts and permissions. Assist with network troubleshooting, including TCP/IP, DNS, DHCP, VPN, and Wi‑Fi connectivity issues. Support Microsoft Exchange / Microsoft 365 email systems. Hardware & Software Management Install, configure, and upgrade PCs, laptops, printers, mobile devices, and related equipment. Deploy and maintain Windows operating systems and software applications. Perform workstation imaging, setup, and deployment. Maintain inventory of IT equipment and software licenses. Security & Maintenance Ensure antivirus, endpoint protection, and Windows updates are properly maintained. Follow company security policies and procedures. Assist with backup and recovery procedures. Document technical procedures and troubleshooting steps. Customer Service Provide excellent customer service and communicate technical information clearly to non-technical users. Train users on basic system functions and best practices. Escalate unresolved issues to senior IT staff when necessary. Required Qualifications Associate degree in Information Technology, Computer Science, or related field preferred. 1–3 years of help desk or desktop support experience. Experience supporting Microsoft Windows environments (Windows 11 and Windows Server). Familiarity with Active Directory, Azure, Microsoft 365, mobile devices, TCP/IP networking, VPN connectivity, and printers/peripherals. Strong troubleshooting and problem-solving skills. Excellent verbal and written communication skills. Ability to prioritize and manage multiple support requests. Skills List Windows 11 Windows Server Active Directory Azure Microsoft 365 TCP/IP Networking VPN Support Hardware Troubleshooting Remote Desktop Support Help Desk Ticketing Systems Customer Service Preferred Qualifications CompTIA A+, Network+, or Microsoft certifications. Experience with ticketing/help desk systems. Knowledge of remote support tools. Experience with virtualization technologies and backup systems is a plus. Mac experience is a plus Physical Requirements Ability to lift and move computer equipment up to 50 pounds. Ability to work at desks, server rooms, and office locations as needed. Work Environment Office-based environment with occasional after-hours or on-call support requirements. Requires local travel between company locations. The salary listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as permitted by law. LNK provides equal employment opportunities to all applicants and prohibits discrimination of any type on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information or any other characteristic protected by applicable federal, state or local laws. Job Posted by ApplicantPro

LNK provides equal employment opportunities to all applicants and prohibits discrimination of any type on the basis of actual or perceived race color creed religion national origin ancestry citizenship status age sex or gender (including pregnancy childbirth and pregnancy-related conditions) gender

Candidates should have a 2-year degree or military training in computer systems, and at least 4 years of help desk and 2 years of Systems Administration experience. The company offers competitive benefits and a supportive work environment focused on innovation.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to

IT help desk service desk technical support or related experience preferred. Familiarity with ticketing systems remote support tools and IT documentation processes. The ideal candidate has strong customer service skills basic IT troubleshooting experience and the ability to communicate clearly with

Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law. Diagnose and resolve hardw

We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status. Monitor maintain and support IT infrastructure and security including endpoints cloud servic

Working here means using your passion and ingenuity where it counts defending national security with breakthrough technology, superior products, and intelligence solutions. Exploiting every electron, we push the limits of what is possible, giving our customers the edge and our employees opportuniti

Cybersecurity experience • CompTIA certs (A+, Network+, Security+) • AWS certs (Cloud practitioner, systems admin) • PowerShell scripting and endpoint management tools (Intune, SCCM) • Experience supporting users across multiple sites. Cybersecurity & Systems ProtectioN • Monitor and m

Perks include competitive pay, flexible scheduling, training opportunities, a supportive work environment, and career growth potential. We’re looking for a Amazon IT Support Technician to diagnose and resolve hardware, software, and network issues for employees. Ensure all safety and quality stand

TS/SCI security clearance with the ability to obtain a CI polygraph Bachelor's or associate's degree in an IT-related field, with 2 to 5 years of relevant experience, or equivalent amount of education and experience Strong written and verbal communication skills Security+ or willingness to succes

The role includes monitoring system performance, administering Active Directory, and ensuring security compliance. Competitive benefits include bonuses, paid time off, and a 401(k) contribution. Teachers Federal Credit Union is looking for a Systems Administrator in Hauppauge, NY to manage and maint

Working here means using your passion and ingenuity where it counts defending national security with breakthrough technology, superior products, and intelligence solutions. Develops subcontracts and subcontract files, coordinates work requirements with the Product team, and defines terms and condit

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