Trabajos it help desk remote en East Orange, New JerseyCrear alertas

W-2 Candidate only!! The Support Analyst (System Administrator) - Contractor works as part of a small, dynamic IT team. The incumbent will provide system administration duties and use scripting languages to troubleshoot user systems. The incumbent will also provide day-to-day local/remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT support team. KEY RESPONSIBILITIES • Administers a variety of user systems with a focus on monitoring/optimizing performance, ensuring good preventive maintenance, minimizing downtime, and providing robust backup systems and procedures to ensure data retention., • Troubleshoot or enhance current automated systems by working with users to identify issues and then drawing on a knowledge of scripting languages (e.g., PowerShell, VBS, Python, etc.) to initiate corrective actions., • Provides Help Desk and related support to NJ and Boston offices, remote sales staff and contractors:, • Supports Microsoft Exchange (Office 365), and numerous other business and sales-specific programs (e.g., CRM, Salesforce (Veeva), etc.), • Administers MDM & Asset Management solutions (e.g. Intune, NinjaOne, etc.), • Troubleshoot issues as they relate to VPN, Wireless, LAN, Storage, etc., • Understands business concepts and processes to effectively support the business team with mediating new and existing business and technical challenges., • Conducts Periodic Performance Analysis and optimize the overall Backup environment., • Good working knowledge of SharePoint (e.g. Document Library file access permission), • Take cases through the Helpdesk ticketing system. Handles escalated to level 2 and 3 cases but also handles level 1 cases as needed to ensure excellent customer service., • Analyzes and solves all problems relating to: PCs, laptops, printers, iPhones, iPads, cabling, etc., • Installs PCs, printers and IT related accessories., • Supports VPN connectivity., • Troubleshoot print queues., • Supports new user account / email setup and departing user account retirement, • Demonstrates exemplary internal customer service and teambuilding:, • Builds and maintains strong working relationships with internal business unit’s leadership and throughout the company., • Supports users on PC operations and standard applications.

Job Description Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. Our transition to Kentro in 2025 reflects a rich legacy built upon the foundation of IT Concepts. Rather than leaving ITC behind, we confidently embrace a future centered around the Core of More. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones. Kentro is hiring an experienced Customer Service Engineer (System Administrator) to support our VA-ESOM- End Point Support and Operations Monitoring contract across the United States. The VA is responsible for providing comprehensive onsite and remote support to IT customers across all VA Administrations and special program offices, including direct support of over 340,000 VA employees and thousands of contractors who use government-furnished IT equipment and infrastructure. The VA provides support staff across 100+ CONUS and OCONUS locations including difficult-to-accommodate locales, such as high cost of living or under supported economic areas, where VA offices or facilities may be located and require onsite services. A Customer Service Engineer is able to quickly respond to end user requests for assistance when existing manuals and scripted responses are not sufficient to meet user needs. Must be able to interact with customers and diagnose problems and lead customers through the necessary steps to correct their issues. Must have experience in conducting routine system administration tasks and logging data in system admin logs. Responsibilities: • Support the Government with the installation, maintenance, testing, and troubleshooting of computer systems and equipment, ensuring optimal operation and user satisfaction., • Assist in delivering both remote and desk-side technical support, responding to IT support tickets, and performing diagnostic and repair activities on both hardware and software components., • Aid in setting up and maintaining user accounts, interfacing with other software applications, compiling reports, and responding to customer requests., • Assist in the maintenance of Active Directory and other system accounts, support connectivity and client applications, and assist in the configuration and support of local and wide area network services., • Monitor open tickets in VA’s ServiceNow customer incident ticketing system to ensure adherence to business processes, and any discrepancies identified shall be reported with proposed corrective actions for approval before implementation., • The work environment involves both sedentary and active elements, requiring careful handling of electronic components and adherence to safety precautions to prevent injuries or equipment damage., • Utilize debugging protocols and processes., • Troubleshoot problems and issues identified by customers and implement corrective actions quickly., • Facilitate equipment returns, deployments, unboxing, inventorying, and verification., • Possessing the physical capability to handle demanding tasks such as lifting equipment up to 50 pounds and bending, twisting, squatting, reaching, climbing, and crawling to navigate through facility spaces to access and repair equipment., • Stand and move throughout the work area for prolonged periods. Locations: East Orange VA Medical Center Travel: • A Customer Service Engineer may be asked to provide additional support during temporary periods of increased workload, referred to as “surge capacity.” These requests would be discussed and coordinated beforehand and could require travel of up to two (2) weeks., • Overtime is not authorized for any work to include this surge capacity. This Kentro position provides on-site support for the Veterans Health Administration (VHA). The VHA has facility-specific vaccination and testing requirements (outlined below). If chosen for this role, candidates may be required to show proof that the below vaccinations and testing are current. The VHA will provide guidance on specific documents needed and how to request reasonable accommodations. • Vaccine requirements may include COVID-19, Influenza, Measles Mumps & Rubella (MMR), Hepatitis B, and/or Varicella., • Bachelor's degree in computer science, electronics engineering, or other engineering or technical discipline or 8 years of additional relevant experience may be substituted for education., • 2+ years of experience in IT Technical Support, Help Desk or System Administration., • Experience in conducting routine system administration tasks and logging data in system admin logs, • Knowledge on a number of debugging protocols and processes, • US Citizen or Green card holder, • Willing and able to get a Public Trust Suitability clearance The Company We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence. We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC). Industry Recognition Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C. Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award Benefits We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development. We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy. Commitment Equal Opportunity Employment & VEVRAA Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law. Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements. As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness. We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility. Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness. How to Apply To apply to Kentro Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.” Please upload your resume and complete all the application steps. You must submit the application for Kentro to consider you for a position. If you need alternative application methods, please email and request assistance. Accommodations To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email . #LI-SB1

Job Description Mission Speechify is the easiest way to listen to the world's information. Articles on the web, documents in the cloud, books on your phone. We absorb it all and let you listen to it at your desk, on the go, at your own speed, and with tools that make learning easier, deeper, and faster. What streaming services have done for audio entertainment, we're doing for audio information. And whatever we're doing seems to be working. We're #1 in our category, and experiencing exponential growth. Overview We're looking for a Senior Software Engineer to join our Core Experiences Team. This team builds and maintains the foundational services and SDKs that power Speechify's product experience across platforms. It's a critical role for someone who enjoys working at the intersection of product and infrastructure, thinks strategically, and is passionate about designing clear, reliable APIs and simple systems that directly enhance the user experience. What You'll Do • Collaborate with Speechify's Product Teams to scope projects, find ways to reduce scope to get faster feedback from customers, navigate the integration/UX tradeoffs relevant to different product teams, and deliver solutions via our cross-platform SDK, • Optimize existing functionality to ship things like faster loading and more intelligent parsing by designing more efficient abstractions and improving our algorithms, • Systems thinking. You know that optimizing a system requires end-to-end design, and you believe simplicity is valuable., • Speed. You work quickly to generate ideas and options and know how to decide which things can ship now and what things need time, • Focus. We're a high-growth startup with a busy, remote team. You know how and when to engage or be heads down, • Collaboration. You know how to inspire, play, and negotiate with opinionated designers, marketers, and PMs, • Preferred Tech Stack:, • Kotlin Multiplatform (Java experience is OK but role is Kotlin Multiplatform), • A fast-growing environment where you can help shape the company and product., • An entrepreneurial-minded team that supports risk, intuition, and hustle., • A hands-off management approach so you can focus and do your best work., • An opportunity to make a big impact in a transformative industry., • Competitive salaries, a friendly and laid-back atmosphere, and a commitment to building a great asynchronous culture., • Opportunity to work on a life-changing product that millions of people use., • Build products that directly impact and support people with learning differences like dyslexia, ADD, low vision, concussions, autism, and more. Think you're a good fit for this job? Tell us more about yourself and why you're interested in the role when you apply. And don't forget to include links to your portfolio and LinkedIn. Not looking but know someone who would make a great fit? Refer them! Speechify is committed to a diverse and inclusive workplace. Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Job Description Mission Speechify is the easiest way to listen to the world's information. Articles on the web, documents in the cloud, books on your phone. We absorb it all and let you listen to it at your desk, on the go, at your own speed, and with tools that make learning easier, deeper, and faster. What streaming services have done for audio entertainment, we're doing for audio information. And whatever we're doing seems to be working. We're #1 in our category, and experiencing exponential growth. Overview We're looking for a Senior Software Engineer to join our Core Experiences Team. This team builds and maintains the foundational services and SDKs that power Speechify's product experience across platforms. It's a critical role for someone who enjoys working at the intersection of product and infrastructure, thinks strategically, and is passionate about designing clear, reliable APIs and simple systems that directly enhance the user experience. What You'll Do • Collaborate with Speechify's Product Teams to scope projects, find ways to reduce scope to get faster feedback from customers, navigate the integration/UX tradeoffs relevant to different product teams, and deliver solutions via our cross-platform SDK, • Optimize existing functionality to ship things like faster loading and more intelligent parsing by designing more efficient abstractions and improving our algorithms, • Systems thinking. You know that optimizing a system requires end-to-end design, and you believe simplicity is valuable., • Speed. You work quickly to generate ideas and options and know how to decide which things can ship now and what things need time, • Focus. We're a high-growth startup with a busy, remote team. You know how and when to engage or be heads down, • Collaboration. You know how to inspire, play, and negotiate with opinionated designers, marketers, and PMs, • Preferred Tech Stack:, • Kotlin Multiplatform (Java experience is OK but role is Kotlin Multiplatform), • A fast-growing environment where you can help shape the company and product., • An entrepreneurial-minded team that supports risk, intuition, and hustle., • A hands-off management approach so you can focus and do your best work., • An opportunity to make a big impact in a transformative industry., • Competitive salaries, a friendly and laid-back atmosphere, and a commitment to building a great asynchronous culture., • Opportunity to work on a life-changing product that millions of people use., • Build products that directly impact and support people with learning differences like dyslexia, ADD, low vision, concussions, autism, and more. Think you're a good fit for this job? Tell us more about yourself and why you're interested in the role when you apply. And don't forget to include links to your portfolio and LinkedIn. Not looking but know someone who would make a great fit? Refer them! Speechify is committed to a diverse and inclusive workplace. Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Job Description Mission Speechify is the easiest way to listen to the world's information. Articles on the web, documents in the cloud, books on your phone. We absorb it all and let you listen to it at your desk, on the go, at your own speed, and with tools that make learning easier, deeper, and faster. What streaming services have done for audio entertainment, we're doing for audio information. And whatever we're doing seems to be working. We're #1 in our category, and experiencing exponential growth. Overview We're looking for a Senior Software Engineer to join our Core Experiences Team. This team builds and maintains the foundational services and SDKs that power Speechify's product experience across platforms. It's a critical role for someone who enjoys working at the intersection of product and infrastructure, thinks strategically, and is passionate about designing clear, reliable APIs and simple systems that directly enhance the user experience. What You'll Do • Collaborate with Speechify's Product Teams to scope projects, find ways to reduce scope to get faster feedback from customers, navigate the integration/UX tradeoffs relevant to different product teams, and deliver solutions via our cross-platform SDK, • Optimize existing functionality to ship things like faster loading and more intelligent parsing by designing more efficient abstractions and improving our algorithms, • Systems thinking. You know that optimizing a system requires end-to-end design, and you believe simplicity is valuable., • Speed. You work quickly to generate ideas and options and know how to decide which things can ship now and what things need time, • Focus. We're a high-growth startup with a busy, remote team. You know how and when to engage or be heads down, • Collaboration. You know how to inspire, play, and negotiate with opinionated designers, marketers, and PMs, • Preferred Tech Stack:, • Kotlin Multiplatform (Java experience is OK but role is Kotlin Multiplatform), • A fast-growing environment where you can help shape the company and product., • An entrepreneurial-minded team that supports risk, intuition, and hustle., • A hands-off management approach so you can focus and do your best work., • An opportunity to make a big impact in a transformative industry., • Competitive salaries, a friendly and laid-back atmosphere, and a commitment to building a great asynchronous culture., • Opportunity to work on a life-changing product that millions of people use., • Build products that directly impact and support people with learning differences like dyslexia, ADD, low vision, concussions, autism, and more. Think you're a good fit for this job? Tell us more about yourself and why you're interested in the role when you apply. And don't forget to include links to your portfolio and LinkedIn. Not looking but know someone who would make a great fit? Refer them! Speechify is committed to a diverse and inclusive workplace. Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Job Description Job Title: Director of Information Technology Department: IT Location: Jersey City, NJ (Hybrid/Remote) Shift: M-F 8:30am-5pm Reports to: COO FLSA Status: Exempt Backup: CEO Revision Date: 07/23/2025 Position Overview: The Director of Information Technology is a senior leader responsible for overseeing the planning, coordination, and execution of all IT-related activities within the organization. This includes leadership of infrastructure, systems, development, cybersecurity, help desk operations, and data analytics platforms, including Tableau. The Director will guide a diverse IT team, vendors, manage strategic technology projects, and ensure alignment between IT capabilities and organizational goals, especially in support of digital transformation and compliance in healthcare. Key responsibilities: • Strategic Leadership and Vision, • Develop and execute a strategic IT roadmap aligned with organizational objectives and growth targets, • Lead innovation and adoption of emerging technologies with a focus on healthcare IT and security, • Provide strategic direction and mentoring to IT staff, MSSP, and analytics teams, • Lead and manage the cross-functional IT initiatives and vendors to optimize SLAs and standards, • Operational Excellence, • Implement, document, and maintain robust IT systems and processes that enhance operational efficiency and productivity, • Oversee and maintain robust IT operations, SLA performance, and service delivery, ensuring optimal performance, reliability, security, and compliance with healthcare regulations and standards, including HIPAA, • Manage vendor relationships, budgets, and procurement, ensuring adherence to contracts and SLA optimization, • Ensure the reliability, stability, performance, and scalability of technology solutions, including cloud services, • Oversee the planning and execution of IT projects, ensuring completion on time and budget, • Team Management, • Directly supervise IT staff, vendors, and MSSP services, including help desk and data integration services, • Supervise and support teams using Tableau and related data platforms to deliver actionable insights, • Oversee performance management, training, and career development for IT personnel, • Cultivate a high-performance culture with a strong focus on collaboration and accountability, • Security, Compliance, and Risk Management, • Lead cybersecurity initiatives, audits, and risk assessments, • Develop and implement policies and procedures for effective data management and cybersecurity, • Enhance the security framework to protect sensitive data and systems from emerging threats, • Oversee data privacy, business continuity, and disaster recovery planning and execution, • Ensure all IT services and data handling are HIPAA-compliant and aligned with industry’s best practices, • Proactively develop and implement solutions that exceed regulatory and client requirements Qualifications and Experience • Bachelor’s degree in information technology, Computer Science, or related field (master’s preferred), • Minimum 10 years of progressive IT leadership, preferably in healthcare or regulated industries, • Strong knowledge of IT infrastructure, networking, data security, and operations management, • Proven experience leading development teams working with Iguana, MS SQL, and Tableau or other BI tools, • Experience with Windows networks, Office 365, Active Directory, Intune, and cloud solutions, • Working knowledge of HIPAA and other healthcare regulatory compliances, cybersecurity standards, and IT governance, • Certifications such as PMP, CISSP, CISM, or similar are preferred, • Demonstrated ability to manage complex projects and cross-functional teams Key Skills • Strategic Thinking & Vision, • Team Leadership & Staff and Vendor Development, • Cybersecurity & Risk Management, • ITIL/Service Management, • Strong Analytical & Communication Skills, • Vendor & Budget Management, • Tableau and Data Visualization Tools Oversight, • Problem Solving & Innovation

The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT support team. Provides Help Desk and related support to NJ and Boston offices, remote sales staff and contractors:. Sup

Job DescriptionSummaryOur client is a leading IT Solutions Company located in Roseland, NJ and they are in need of a Level II IT Help Desk Support. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client’s business needs. Duties & Responsibilities • Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management., • Deploying and managing Windows Servers and Active Directory, • Designing Local Area Networks, • Implementing and monitoring network security, • Optimizing and maintaining network software and hardware, • Building and deploying file servers and cloud computing solutions, • Configuring and deploying VOIP solutions, • Performing network infrastructure troubleshooting, • Manage Microsoft Exchange Server, • Telephone solutions, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response., • New User On-boardingQualifications & Requirements, • Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory, • 3 years of experience in a client-facing environment such as sales engineering, • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology, • Possesses strong organizational and time-management skills, • Experience writing proposals for and implementation of technical solutions to fulfill business needs, • Results-oriented, self-motivated, energetic, professional, reliable, and a team player, • Strong understanding of technology and business productivity systems, • Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya or Connectwise., • Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise., • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills, • Sales training experience is a plus, • Having worked in an MSP environment is a major plus.Ideal Qualifications (not required), • CompTIA Net+ and/or CompTIA Security+, • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert), • CCNA or CCIE-Cisco certifications a real plusOur client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

Job DescriptionLead/Senior Service Desk Technician *US Citizens or GC holders *On-site daily in Jersey City, NJ The Senior Service Desk Technician plays a critical role in delivering advanced technical support for the organization. In addition to troubleshooting and resolving complex IT issues, this position involves mentoring and guiding junior analysts, acting as a knowledge resource for the team, and leading by example in areas such as customer service, incident management, and continuous improvement initiatives. Key Responsibilities • Advanced Technical Support, • Troubleshoot and resolve complex hardware, software, and network-related issues., • Serve as an escalation point for junior Service Desk Analysts, providing expert guidance and problem-solving., • Actively contribute to maintaining and improving technical documentation, procedures, and knowledge base articles., • Customer Service Excellence, • Demonstrate a high level of professionalism and empathy when engaging with end users., • Ensure communication about issue status and resolutions is timely, clear, and customer-focused., • Provide feedback to the team on best practices for handling difficult or complex customer situations., • Reporting & Documentation, • Track and analyze service desk metrics (e.g., response times, resolution rates) to identify trends and opportunities for improvement., • Assist in preparing regular reports on team performance and technical issues for management review., • Maintain documentation on complex resolutions or system changes to facilitate knowledge transfer., • Continuous Learning & Development, • Stay updated on emerging technologies, tools, and best practices in IT support., • Team Lead or Supervisory Experience, • Demonstrated success in leading or mentoring teams, even if informally., • Experience in scheduling, delegating tasks, and ensuring quality control for a service desk or technical support function., • ITIL or Similar Framework Knowledge, • Familiarity with incident, problem, and change management processes., • ITIL Foundation certification (or higher) is a strong plus., • Technical Certifications, • Industry certifications such as CompTIA A+, Network+, Microsoft (MCSA/MCSE), Cisco (CCNA), or similar credentials., • Proven track record of advanced troubleshooting in diverse environments (Windows, macOS, cloud platforms, etc.)., • ServiceNow or Other Ticketing Systems, • Hands-on experience configuring and troubleshooting popular ITSM (IT Service Management) platforms., • Ability to generate reports, dashboards, and manage automation within ticketing systems., • Strong Communication & Soft Skills, • Proven ability to communicate complex technical concepts to both technical and non-technical audiences., • Adept at conflict resolution, active listening, and building rapport with users and team members., • Project Involvement, • Involvement in process improvement or technology rollout projects., • Education: Associate or Bachelor’s degree in Information Technology or related field; or equivalent work experience., • Experience: 3+ years of hands-on Service Desk or Help Desk experience with a focus on advanced troubleshooting. Prior leadership/mentoring experience is highly desired., • Certifications: ITIL Foundation, CompTIA, Microsoft, or relevant vendor certifications are a plus., • Technical Proficiency: Experience with desktop, laptop, and mobile hardware; operating systems (Windows, macOS); office productivity suites; network fundamentals; active directory account management; and remote support tools., • Soft Skills: Excellent communication, organizational, and customer service skills. Strong ability to prioritize, multitask, and remain calm under pressure.

Job DescriptionSummaryOur client is a leading IT Solutions Company located in Roseland, NJand they are in need of a Level II IT Help Desk Support. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a clients business needs. Duties & Responsibilities • Workwith sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management., • Deploying and managing Windows Servers and Active Directory, • Designing Local Area Networks, • Implementing and monitoring network security, • Optimizing and maintaining network software and hardware, • Building and deploying file servers and cloud computing solutions, • Configuring and deploying VOIP solutions, • Performing network infrastructure troubleshooting, • Manage Microsoft Exchange Server, • Telephone solutions, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response., • New User On-boardingQualifications & Requirements, • Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory, • 3 years of experience in a client-facing environment such as sales engineering, • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology, • Possesses strong organizational and time-management skills, • Experience writing proposals for and implementation of technical solutions to fulfill business needs, • Results-oriented, self-motivated, energetic, professional, reliable, and a team player, • Strong understanding of technology and business productivity systems, • Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya or Connectwise., • Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise., • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills, • Sales training experience is a plus, • Having worked in an MSP environment is a major plus.Ideal Qualifications (not required), • CompTIA Net+ and/or CompTIA Security+, • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert), • CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.Employment Type: Full time Location: Roseland, NJ

Job DescriptionSalary: Competitive Job Title: Level 2 Help Desk Technician (Hybrid) Location: Stamford, CT (Hybrid Remote & Onsite) Job Type: Full-Time About Us: We are a fast-paced and client-focused Managed Service Provider (MSP) based in Stamford, CT. We support a wide range of businesses with their IT needs, providing exceptional service, reliable solutions, and a security-first mindset. As we continue to grow, were looking for a skilled and motivated Level 2 Help Desk Technician to join our team. Position Summary: As a Level 2 Help Desk Technician, you will be responsible for providing both remote and onsite support to our clients in the Stamford, CT area. Youll act as an escalation point for Level 1 issues and handle more complex technical problems related to networks, systems, and software. This hybrid role is ideal for someone who is technically adept, eager to grow, and passionate about cybersecurity and customer service. Key Responsibilities: Provide Level 2 support for desktops, laptops, printers, mobile devices, and networking issues Manage and troubleshoot Microsoft Office 365 environments (including Exchange, Teams, SharePoint) Support and maintain Active Directory, DNS, and Group Policy Perform onsite visits to client locations as needed for installations, troubleshooting, and project work Document work thoroughly in ticketing and knowledge base systems Escalate unresolved issues to higher-level engineers when appropriate Maintain a strong focus on cybersecurity best practices across all client environments Stay up to date with new technologies and participate in ongoing training and certifications Qualifications: 2+ years of experience in a help desk or technical support role, preferably with an MSP Proficient in Microsoft Office 365 administration and support Strong knowledge of Active Directory and DNS Familiarity with remote monitoring and management (RMM) tools and ticketing systems Excellent communication and customer service skills Self-motivated, detail-oriented, and able to manage multiple priorities Must have a valid driver's license, reliable transportation, and be located within commuting distance of Stamford, CT Strong understanding of cybersecurity principles and a commitment to securing client environments Preferred: Relevant certifications such as CompTIA A+, Network+, Security+, Microsoft 365 Certified, etc. Experience supporting Windows servers, firewalls, and backup solutions Why Join Us? Be part of a close-knit team that values your input and growth Exposure to a broad range of technologies and industries A hybrid work environment with flexibility and autonomy Ongoing professional development and training Competitive compensation and benefits

Position Summary:* This position is responsible for ensuring that all primary responsibilities are delivered in compliance with the company’s policies and procedures, Joint Commission standards, Licensing and Regulatory Affairs (LARA), HCBS guidelines and the contractual requirements of Community

Responsibilities Provide system administration, troubleshooting, and Help Desk support for local and remote users; maintain user accounts, permissions, and email configurations; manage new hire provisioning and offboarding. Job Title: Support Analyst, System Administrator Location: New Jersey, NJ Ho

Position Summary:* This position is responsible for ensuring that all primary responsibilities are delivered in compliance with the company’s policies and procedures, Joint Commission standards, Licensing and Regulatory Affairs (LARA), HCBS guidelines and the contractual requirements of Community

DESKTOP SUPPORT SPECIALIST One of our global financial clients is seeking a Desktop Support Specialist at their headquarters in New York City. QUALIFICATIONS: At least 2 years of providing desktop support in a corporate environment Experience with the following applications: MS Office Suite, Anti-Vi

As aSupervisor, Helpdesk-Service Desktop working remotely in the US, you’ll be a part of bringing humanity to business. As aSupervisor, Helpdesk-Service Desktop working remotely in the US, you’ll be a part of bringing humanity to business. TTEC is proud to be an equal opportunity employer where

Applicants must have excellent written and verbal communication skills, strong interpersonal ability, and the aptitude to learn new tasks quickly. Seeking a a Help Desk Technician for the Hackensack, New Jersey office. The position involves providing technical assistance for hardware, software, and

Additional Qualifications Experience with maritime, offshore, or remote field operations networking environments. Ability to travel internationally and/or provide remote support to international teams Must be a US Citizen Ability to obtain U. Responsibilities Serve as the internal point of contact w

A good understanding and working experience managing and supporting IT infrastructure, systems, servers, networks, security, computers, mobile devices, technology products and software combined with problem solving abilities to diagnose and resolve issues are important criteria to succeed in this po

Responsibilities: Opening tickets for technology incidents reported by TAB staff and tracking all reported incidents Managing user requests for access, reports, analysis and updates to software applications supporting TAB business units and its operations Investigating reported issues with hardware

Responsibilities Provide level II desktop support of PC equipment including laptops, desktops, virtual machines, software, printers, mobile devices and peripherals by troubleshooting and resolving standard technical problems; document, track and monitor incidents and work orders per set service leve

You’ll step into a team in transition, with responsibility for restructuring, mentoring, and developing a high-performing IT organization to support clinical systems and digital transformation initiatives. Job Title: Director of IT – Life Sciences/Clinical Location: Princeton, NJ (Mostly remote

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic inform

Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF) For multiple years running, Genesis10 has been r

To excel in this position, you should have a willingness to learn and adapt, good communication skills, reliability and strong work ethic, basic computer literacy, a positive and cooperative attitude, and the ability to follow directions. Bring your energy to the role of Netflix IT Help Desk Technic

IT and ITS applicants should have good arithmetic, writing and speaking skills, and should be able to use and understand computers. Upon completion of initial training at Recruit Training Command Great Lakes (known as Boot Camp), both ITS and ITs report for specialized training, including:. For thos

We are seeking an experienced healthcare IT leader to serve as Interim Director of Clinical Systems & Informatics, with oversight of Meditech Client/Server, Athena One, and Clinical Informatics initiatives. Excellent communication skills, with ability to work effectively across clinical, operational

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. The company is an equal opp

A reasonable, good faith estimate of the minimum and maximum annual salary will be $58,000 $60,000 for this position with full benefits. Assist with desktop support and administrative IT tasks. The Service Desk Specialist provides timely phone support and executes IT-related tasks to support overall

At King Tech we are leading provider of IT Services, we are looking to add to our help desk team to provider level 1 and level 2 help desk support to expand client base. Qualities the best IT Help Desk candidates possess:. Ability to work with different types of software and applications, troublesho

Additional Details: If candidate is a great fit the manager will convert to FTE admin assistant. Handle a busy front desk, and check in and greet visitors to the office.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to

As a Online Help Desk Associate, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including: respond to customer inquiries via phone, chat, and email. Duties and responsibilities can change depending on business needs.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to

Clearance Required: Active Secret with the ability to obtain and hold DEA suitability. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. In addition, our employees have access to a range of per

Monitor and measure the quality of IT operations, benchmark metrics, perform analysis and identify service improvement opportunities, self-service capabilities & automation to improve the overall service delivery. Focus on business outcomes, strategic thinker with ability to prioritize team goals an

Clearance Required: Active Secret with the ability to obtain and hold DEA suitability. This position will be located in New York, NY, and will be a fully on-site position. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender

JGS is growing rapidly and as a result has an opportunity for a new IT Support/Help Desk representatives in our IT Department. Experience in IT and Help Desk preferred. Our new office in Bell Works truly reflects an innovative and exciting environment with state-of-the-art surroundings.

Additional Information: The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, incl

Extensive experience in IT with strong knowledge of Capital Markets including Fixed Income Products (FX, Cash, Derivatives)Solid Supervisory / Management / team leadership experience in technology support of Capital Markets trading and related functions. Senior It Manager Capital Markets Front Offi

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to

Team Lead IT Operations (DevSecOps) Hybrid. About the Role: We're seeking a Team Lead Operations to oversee IT Operations across a diverse application portfolio.

Role - IT Help Desk Location - Brooklyn, New York Full Time Pay rate - $55k - $60k + Benefits Bilingual - Fluent in English and Mandarin - "Proficiency in Mandarin is preferred as the successful candidate will be required to communicate with business partners in China. As an E

ZT Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gen

As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medi

In addition, the Company is committed to providing equal employment opportunities to qualified individuals with disabilities, including employees affected by pregnancy. Familiarity with ticketing systems, ITSM tools, performance monitoring software, and project management/process improvement experie

As an IT Manager at Beyond Identity, you will have a two-fold strategic mandate: to manage the internal IT needs of a global, remote company and to serve as a key strategic partner to the product team. Foster a positive culture in line with Beyond Identity values. Its suite of passwordless, phishing