Trabajos it help desk remote en Cherry Hill, New JerseyCrear alertas

Immediate need for a talented RN Care Management Coordinator. This is a 03+months contract opportunity with long-term potential and is located in Philadelphia, PA (Remote). Please review the job description below and contact me ASAP if you are interested. Job ID:25-89228 Pay Range: $40 - $45/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: • Applies critical thinking and judgement skills based on advanced medical knowledge to cases utilizing specified resources and guidelines to make case determination., • Utilizes resources such as; InterQual, Care Management Policy, Medical Policy and Electronic Desk References to determine the medical appropriateness of the proposed plan., • Utilizes the medical criteria of InterQual and/or Medical Policy to establish the need for inpatient, continued stay and length of stay, procedures and ancillary services., • Note: InterQual - It is the policy of the Medical Affairs Utilization Management (UM) Department to use InterQual (IQ) criteria for the case review process when required., • IQ criteria are objective clinical statements that assist in determining the medical appropriateness of a proposed intervention which is a combination of evidence-based standards of care, current practices, and consensus from licensed specialists and/or primary care physicians., • IQ criteria are used as a screening tool to support a clinical rationale for decision making., • Contacts servicing providers regarding treatment plans/plan of care and clarifies medical need for services., • Reviews treatment plans/plan of care with provider for requested services/procedures, inpatient admissions or continued stay, clarifying medical information with provider if needed., • Identifies and refers cases in which the plan of care/services are not meeting established criteria to the Medical Director for further evaluation determination., • Performs early identification of members to evaluate discharge planning needs., • Collaborates with case management staff or physician to determine alternative setting at times and provide support to facilitate discharge to the most appropriate setting., • Reports potential utilization issues or trends to designated manager and recommendations for improvement., • Appropriately refers cases to the Quality Management Department and/or Care Management and Coordination Manager when indicated to include delays in care., • Appropriately refers cases to Case and Disease Management., • Ensures request is covered within the member’s benefit plan., • Ensures utilization decisions are compliant with state, federal and accreditation regulations., • Meets or exceeds regulatory turnaround time and departmental productivity goals when processing referral/authorization requests., • Ensures that all key functions are documented via Care Management and Coordination Policy., • Maintains the integrity of the system information by timely, accurate data entry., • Performs additional duties assigned. Key Requirements and Technology Experience: • Key Skills:Precertification, Exp in Ambulatory Surgery/Orthopedic, Quality Management., • Active PA Licensed RN or LPN required, • BSN Preferred, • Minimum of three (3) years of acute care clinical experience in a hospital or other health care setting., • Prior discharge planning and/or utilization management experience is desirable., • Medical management/precertification experience preferred., • Exceptional communication, problem solving, and interpersonal skills., • Action oriented with strong ability to set priorities and obtain results., • Team Player - builds team spirit and interdepartmental rapport, using effective problem solving and motivational strategy., • Open to change, comfortable with new ideas and methods; creates and acts on new opportunities; is flexible and adaptable., • Embrace the diversity of our workforce and show respect for our colleagues internally and externally., • Excellent organizational planning and prioritizing skills., • Ability to effectively utilize time management., • Oriented in current trends of medical practice., • Proficiency utilizing Microsoft Word, Outlook, Excel, SharePoint, and Adobe programs., • Ability to learn new systems as technology advances. Our client is a leading Health insurance Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. 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Job DescriptionSalary: T38Fax is seeking an experienced Technical Support Engineer with a wealth of experience troubleshooting SIP / VoIP / FoIP issues in a customer-facing role. We're excited to be scaling our customer support team to keep up with the rapid growth of our popular T.38 Fax Over IP (FoIP) service. In this senior-level role we expected you to be well-versed in fundamental network concepts, with a demonstrated history of troubleshooting customer SIP and VoIP calls. The ideal candidate will also have experience diagnosing facsimile transmissions over SIP, especially if that experience involved T.38 Fax Over IP sessions. First, a Word About Fax Fans of John Olivers How Is This Still A Thing segments might be amused to learn that fax remains deeply entrenched in the way many companies transact their daily business. Indeed, it seems fax is still very much a thing! In its annual report on the fax industry, Business Research Insights reports that the global fax market size was 2.36 billion in 2023 and is projected to reach 4.25 billion by 2032 at a compound annual growth rate (CAGR) of almost 7%. Its especially surprising, then, that most modern VoIP/SIP and cloud-based phone companies neither support fax over SIP nor understand how they might do so (until we show them how easy it is). Our fax-approved SIP trunks are ready to go today and fill a vital need in a growing and underserved industry that shows no signs of slowing down for many years to come. About You As a TechnicalSupport Engineer you will be responsible for diagnosing and resolving customer issues related to SIP trunking, T.38 fax transmissions, call quality, and network configurations. You will work closely with customers, internal teams, and vendors to ensure seamless communication experiences. You are a proud, card-carrying tech-geek with a superheros penchant for helping others. You breathe all things engineering, innovation, and data. Logic is your friend, and you use it generously. Equipped with an entrepreneurial attitude, you are relentlessly energetic and excited by new challenges. If you arent multi-tasking, it means you are under-challenged. You dont just capture packets, you use science (not superstition) to tame them. Your Mission This is absolutely not an IT help-desk role. We call our support team 'engineers' because of the highly technical nature of troubleshooting SIP and T.38 at industrial scale. You will: • Provide Escalated (Tier 3) support for FoIP and SIP-related technical issues via email, phone and case management system (Zendesk)., • Diagnose and troubleshoot SIP signaling, call setup failures, one-way audio, jitter, latency, and packet loss., • Analyze SIP traces, PCAP captures, and logs using tools like Wireshark and tcpdump., • Support T.38 Fax Over IP (FoIP) implementations, troubleshooting failed fax transmissions and improving reliability., • Work with PBX systems (Asterisk, FreePBX, 3CX, etc.), VoIP gateways, and SBCs., • Assist customers with network configurations, NAT traversal and firewall rules., • Escalate complex issues to engineering teams and collaborate with vendors as needed., • Take ownership of reported customer issues and see problems through to resolution, ensuring proper recording and closure of all issues., • Write documentation, knowledge base articles and FAQs, and document troubleshooting steps, best practices and solutions in the company's knowledge base for use by both internal staff and customers. Expert-level support is a core component of our brand and is deeply ingrained in our culture. We look for a mix of the technical expertise, troubleshooting skills, and industry knowledge that will be needed to solve complex problems, including: • Bachelor's Degree in Computer Science or related field, or combination of education and experience may be considered., • Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, NAT, VPNs and firewall rules) and networking protocols, in particular VoIP/SIP., • Experience with fax and/or FoIP a plus., • Experience with Wireshark., • Experience with Asterisk, Kamailio, FreeSWITCH, OpenSIPS, or cloud-based VoIP APIs (Twilio, Plivo, Telnyx, etc.)., • Working knowledge of Linux/Unix Operating System., • Careful, methodical approach to troubleshooting complex technical issues., • Experience with help desk ticketing systems (Zendesk, Jira, ServiceNow, etc.)., • Excellent written and verbal communications including the ability to explain complex technical concepts to customers., • Customer satisfaction is your goal, and you pursue it relentlessly, • You have an unquenchable desire to learn, • You communicate clearly and concisely with technical and non-technical audiences, • You are a multitasker with the ability to properly prioritize, • Competitive salary with annual profit-sharing bonus, • Casual, informal work environment, • Flexible working arrangements (remote/hybrid options), • Generous PTO allowance, • Healthcare, • 401(k), • Flyers tickets with VIP parking, • A team of aces, • An open mind for new ideas and methodologies Work Location & Compensation This role can be performed remotely, hybrid, or in-office at our headquarters in Conshohocken, just outside of Center City Philadelphia. Candidates who choose to work in-office may be eligible for higher compensation, additional in-office perks, and increased collaboration opportunities. Compensation for remote employees is adjusted based on market rates for their location. Our Story Founded in 2016 and based in Conshohocken just outside of Philadelphia, PA, T38Fax provides fax-optimized SIP trunks to business customers within the US and Canada. Were similar to a Voice Over IP (VoIP) phone company, except our network is optimized for fax transmissions instead of voice. Our product is unique and in high demand, were one of just a handful of companies that do this worldwide, and we have an exceptional reputation in the industry. In 2020, T38Fax was recognized by Inc. Magazine as one of the fastest growing companies in the US and by the Entrepreneurs Forum of Greater Philadelphia (EFGP) as one of the 100 fastest growing companies in the Philly metro area. We remain small and agile, which makes this a fun, dynamic, and challenging place to work. The work environment is casual and, for the most part, informal. Expectations are high and excellence is encouraged and rewarded. We strive to make sure that we have a team-oriented group that can also work well independently. If you enjoy working in a high freedom, high demand environment with a small but talented group of people this may just be the job for you. We offer a competitive benefits package including healthcare, a substantial number of paid days off (PTO), a generous profit-sharing plan, and access to our Flyers season tickets for yourself and a guest. We're a great group of people doing exceptional things for our customers and having fun doing it. Like any emerging growth company, this will be hard work, but more importantly, it will be fun and immensely rewarding. We think you already know if this is a position for you, and if so, we look forward to reviewing your application! Are you The One? If so, please send your battle plan and a certificate of your superpowers. Alternatively, a cover letter and resume will suffice. At least for now.

Job Description Our client is a managed services IT company that offers an array of comprehensive services—from creating a custom IT solution for businesses to implementation of that solution, and everything in between. They are problem solvers; offering strategies and solutions to guarantee that systems are operating optimally. The IT Help Desk / Field Technician is responsible for providing technical support and troubleshooting in a Help Desk environment. This role fields incoming phone calls and emails from clients and triages technical issues based upon the severity level & overall business impact. This is not a remote position. Responsibilities include: • Deliver impeccable customer service while working with customers to troubleshoot break/fix issues in a help desk environment., • Document customer claims, open cases, and resolve any escalated tickets based on the Service Agreement., • Effectively resolve basic fixes in a Windows & Microsoft environment., • Focus on a customer’s problem at hand and filter relevant details for troubleshooting to resolve cases., • Adhere to all troubleshooting steps and implement tried and true customer handling scripts., • Meet or exceed case resolution goals based on the Service Agreement with the client., • Accurately and efficiently document clearly written steps taken to resolve cases., • Troubleshoot & perform basic fixes in Windows & Microsoft environments., • Verify users, create temporary passwords, and reset passwords., • Exercise in-person customer service skills., • Proven experience in a Help Desk Environment. Autotask experience a plus., • A+ Certification in progress or completed preferred but not required., • Server and Cloud experience preferred., • Understanding of computer networks, computer hardware, and windows environment., • Active listener with the ability to communicate efficiently both verbally and in writing in a professional and reassuring manner., • Exceptional organizational skills with the ability to prioritize and manage multiple projects simultaneously., • Ability to quickly analyze problems using deductive logic., • Must have a valid driver’s license and reliable transportation. #HelpDesk #IT #InformationTechnology #Cloud #Hardware #Windows #MicroSoft #A+Certification #FieldTech #Azure #Autotask #ITTechnician #HelpDeskTechnician #ITHelpDeskSupport #PasswordReset #Level1Tech

Job DescriptionDescription: Our Mission: Leverage Technology to Advance Social Impact We’re a passionate group at Tech Impact. We know nonprofits, technology, and how to work hard for a good cause. In addition to providing technical services to nonprofit organizations, Tech Impact runs workforce development programs to help young people learn in-demand skills to gain employment in the IT field. Senior Support Engineer Tier 3 Please note: This is a fully remote position. The Hiring team is only considering candidates located in EST or CST at this time. Benefits of Working for Tech Impact: • We pay 90% of associate and dependent medical benefits and cover your out-of-pocket medical expenses., • Paid Time Off - 15 days accrued in the first year, • 10 Paid Holidays, • 401K matches up to 3% of gross salary, • Employer-paid life insurance benefit, • We offer both remote & hybrid positions Tech Impact is a nonprofit organization dedicated to its staff. Applicants should expect a fast-paced environment with frequent exposure to new and challenging problems. Tech Impact expects most employees to transition over time into more technical and autonomous roles within the organization. Duties and Responsibilities: Service Desk Support · Provides Tier 3 technical support to all clients · Serves as an escalation point for Tier 2 Engineers · Provides direct support on network communications issues · Available to handle inbound issues via email and phone queue Monitoring · Monitors the network management system (Kaseya VSA) and responds to issues · Performs recurring network management tasks as required · Develops scripts and other monitoring improvements as required Projects · Serve as the technical lead on implementation projects, as assigned · Provides technical support on implementation projects, as assigned Customer Service · Maintains strong customer service skills when dealing with clients, vendors, and other Tech Impact partners · Provides technical sales support when engaged by the account management and sales teams · Advises Account Management of client support or recurring technical issues · Delivers on agreed-upon scopes of work as defined by approved projects Professional Development · Improves knowledge of current and future technologies that may be of benefit to Tech Impact or its clients Other Duties · Work with team to identify, develop, and document automation opportunities · Work with team to identify and develop new technology solutions · Provides technical project support as directed · Performs other duties as assigned Qualifications: · 10+ years of IT experience with a broad background in IT infrastructure · Extensive hands-on experience in deploying and maintaining data networking systems, including SonicWALL and other firewalls, Cisco Meraki switches, Ubiquiti Unifi WAPs, and more · Experience administering a cloud-based IT services/infrastructure platform (Microsoft 365, Google Workspaces, AWS, Azure etc.) · Experience configuring / administering / managing a directory server (Active Directory, LDAP, Entra ID, etc.) · Advanced understanding of networking is required. Ability to configure/troubleshoot DHCP/DNS, VLAN’s, VPN, etc. · Experience deploying, maintaining, and supporting VMWare ESXi and/or Microsoft Hyper-V environments. · Experience managing and supporting VoIP systems · Excellent troubleshooting skills · Experience in a managed services environment preferred · Experience working for nonprofits preferred · Excellent communication, writing, analytical, and creative problem-solving skills · Excellent customer service skills, including the ability to translate technical information to non-technical users · Ability to manage multiple projects/tasks simultaneously with tight deadlines · Ability to work well in a team environment Applying For This Role: • When applying for this role, please submit a cover letter, resume, references, and samples or links to your portfolio site, • As an equal-opportunity employer, Tech Impact values a diverse, inclusive workforce, and we provide equal employment opportunities to all applicants and associates. All qualified applicants for employment will be considered without regard to an individual's race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, physical or mental disability, medical condition, family care status, marital status, domestic partnership status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. We also consider qualified applications regardless of criminal histories consistent with legal requirements., • ADA Specifications: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position., • Requires the ability to use a computer and other office-related equipment.Requirements:

Job DescriptionSalary: $50,000 - $58,000 per year Join Our Team at Duncan Solutions, LLC Duncan Solutions, LLC, is a full-service transportation management company that focuses on connecting people, technology, and data to make cities more livable and efficient. As a leading provider of parking and tolling management solutions, we support municipal and commercial clients with citation processing, debt collection, DMV registered owner identification, back-office transaction processing, image review, customer service center and customer experience (CX) operations, integrated on-street parking management, and more. WORK LOCATION This is an Onsite position located at 701 Market Street Suite 5300, Jefferson Center Philadelphia, Pennsylvania, 19106. Please note: Duncan Solutions, LLC, does not provide visa sponsorship now or in the future. Candidates must be legally authorized to work in the United States without current or future sponsorship requirements. PAY TRANSPARANCY This role will offer $$50,000 - $58,000 annually,depending on experience, skills. Employees may also be eligible for performance-based incentives and additional benefits as part of our total rewards package. POSITION SUMMARY We are looking for a motivated and customer-focused Application Support Specialist to join our team in Philadelphia. This role is crucial for ensuring our end-users have a seamless experience with our technology, including our suite of custom-built applications. As the first point of contact, you will provide essential front-line technical support, troubleshoot issues, and collaborate closely with various teams to drive solutions. This is a full-time, onsite position requiring daily presence in our Philadelphia office. What You'll Do • Provide timely and effective Tier 1/Tier 2 technical support to end-users for our custom applications via multiple channels (ticketing system, email, phone, in-person)., • Diagnose, troubleshoot, and resolve application-related issues reported by users, ensuring clear and empathetic communication throughout the process., • Accurately document user issues, troubleshooting steps, and resolutions within our ticketing system and knowledge base., • Escalate complex technical issues to development teams or other senior support staff, providing detailed information for efficient resolution., • Collaborate effectively with colleagues, developers, QA testers, and project managers to identify root causes and implement solutions., • Assist in creating and maintaining user documentation, FAQs, and training materials for custom applications., • Identify trends in user-reported issues to proactively suggest application improvements or training opportunities., • Participate in testing new application features or updates before release., • Maintain a high level of professionalism and customer service in all interactions., • Other duties as assigned. What You'll Need to Succed Some College/Associates • Additional experience above the required minimum may be substituted for education requirements Must Have • At least 1-year of experience in a technical support, help desk, or application support role, directly assisting end-users., • Demonstrated ability to troubleshoot and support custom or proprietary software applications., • Exceptional communication skills (both written and verbal) with the ability to explain technical concepts clearly to non-technical users., • Strong interpersonal skills with a patient, customer-centric approach., • Excellent problem-solving and analytical abilities., • Proven ability to collaborate effectively within a team environment and across departments., • Self-driven and proactive, with the ability to manage time effectively and prioritize tasks in a fast-paced environment., • Must be able to work onsite daily at our Philadelphia office. Desired • Voice and data communication cabling and equipment., • Remote Desktop Client and Remote Assistance technologies, • Software application support PHYSICAL DEMANDS/WORKING CONDITIONS • Mobility: Frequently required to move about, traverse, or walk between different buildings, floors, or work areas to reach end-user locations., • Stamina: Must be able to stand and walk for extended periods while providing on-site support or moving between locations., • Carrying Equipment: May be required to lift, carry, or transport IT equipment (e.g., laptops, peripherals, tools) weighing up to [e.g., 25-50] pounds between locations., • Pace: Ability to move efficiently between user locations to respond to support requests in a timely manner., • Environmental Conditions: May be exposed to various weather conditions while walking between buildings or different sites. WHAT WE OFFER Duncan Solutions, LLC,offers a professional environment, stability, upward mobility, and a wide breadth of benefits. We offer our full-time regular employees who meet eligibility criteria the following which include: Medical, Dental, & Vision Insurance • Medical, Dental, & Vision Insurance, • Healthcare & Dependent Flexible Spending Accounts (FSA), • Health Savings Account (HSA) with Employer Contribution, • Company Paid Life and AD&D Insurance, • Company Paid Short- & Long-Term Disability, • Employee Assistance Program (EAP), • Business Travel Accident Insurance, • Corporate Travel Discounts, • Bonus & Incentive Compensation Programs, • 401(k) with Employer Match (Traditional/Roth/Safe Harbor), • Corporate Travel Discounts, • Bonus & Incentive Compensation Programs, • 401(k) with Employer Match (Traditional/Roth/Safe Harbor) Paid Time Off • 9 Company Holidays, • PTO Accrual, • Sick Time Accrual, • Parental Leave, • Jury Duty, • Bereavement Other Voluntary Benefits • Life and AD&D Insurance for Employees/Spouse/Child(ren), • Critical Illness, • Accident Insurance, • Identity Theft Insurance, • Pre-paid Legal Insurance Duncan Solutions, LLC is proud to be an Equal Opportunity Employer. We actively encourage applications from everybody. All qualified job applicants will receive consideration without regard to race, color, religion, creed, national origin, aboriginality, genetic information, ancestry, marital status, sex, sexual orientation, gender identity or expression, physical or mental disability, pregnancy, veteran status, age, political affiliation or any other non-merit characteristic. Please visit our website to learn more about us To view all of our current job opportunities, please visit

Job DescriptionSenior Help Desk TechnicianEmployment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA). CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- Backup/Restoration admin/support- File Server support- User Account/Mailbox administration- Software/Hardware installation- Handheld device installation/troubleshooting/support- Remote User setup/support/troubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheets/databases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports, trending analysis, service level reporting, process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops, desktops, tablet PCs, printers, MFPs’ accessories, IT supplies, etc. using spreadsheets- Provide desk-side training for new employees and staff, consisting of basic instructions on accessing and using standard desktop applications (e.g. e-Mail, Microsoft Office, etc) and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including, audio systems, video systems, A/V distribution systems, computer hardware and software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording and computer/video interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams, set-up operations for audio mixing boards and facilitate/monitor/record online meeting sessions Qualifications:- One year or more Adobe Connect or related online meeting center set-up experience. Non-Required, advantageous additional knowledge, experience, or competency considered favorable assets shall include: - ITIL Foundations certification - Change Management experience - Active DOD clearance of Level 6 Public Trust or above Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package:- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation!Explore additional job opportunities with CGS on our Job Board: more information about CGS please visit: or contact:Email: #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionSenior Help Desk Technician IIEmployment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA). CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- Backup/Restoration admin/support- File Server support- User Account/Mailbox administration- Software/Hardware installation- Handheld device installation/troubleshooting/support- Remote User setup/support/troubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheets/databases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports, trending analysis, service level reporting, process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops, desktops, tablet PCs, printers, MFPs’ accessories, IT supplies, etc. using spreadsheets- Provide desk-side training for new employees and staff, consisting of basic instructions on accessing and using standard desktop applications (e.g. e-Mail, Microsoft Office, etc) and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including, audio systems, video systems, A/V distribution systems, computer hardware and software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording and computer/video interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams, set-up operations for audio mixing boards and facilitate/monitor/record online meeting sessions Qualifications:- One year or more Adobe Connect or related online meeting center set-up experience. Non-Required, advantageous additional knowledge, experience, or competency considered favorable assets shall include: - ITIL Foundations certification - Change Management experience - Active DOD clearance of Level 6 Public Trust or above Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package:- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation!Explore additional job opportunities with CGS on our Job Board: more information about CGS please visit: or contact:Email: #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Level 1/2 Help Desk Admin - End User Support Job Location: Philadelphia, PA (remote possible) Full time position- Wednesday-Sunday Shift Experience- 5+ years Salary: 55-65k Job Description: Contour Data Solutions is looking for a person wanting to make an immediate impact in a rapidly changing, fast paced environment. The position is part of a technology team that has responsibility for internal and customer facing solutions which are hosted in our enterprise class data centers. The Level 1 Operations Team is responsible for supporting our client's end users supporting hardware, software/applications, printer, phones etc. Position requires an experienced, highly motivated Help Desk Admin with a minimum of one to three years' experience in Help Desk Support.. Major Responsibilities • 5+ years of experience with IT helpdesk or support position., • First line of support to clients regarding software, Hardware and systems., • Respond to end customer issues through phone, email, remote-in software, and computer chat., • Knows the Ins and Outs of a Network, Servers and Windows PC (Hardware & Operating System), • Have an understanding of an IP network, including switches/firewalls and how to troubleshoot different issues., • Able to self-manage and hold themselves accountable., • Can translate technical problems to the end user in a plain speak way that allows them to understand the problem and solution., • Enjoy people and care to develop strong relationships with clients., • Be an optimist at heart., • Resolves problem situations in a professional manner., • Experience with iPhone/iPad/Android., • Experience supporting phone systems from Microsoft Teams, • Experience with Apple computers in a networked environment., • Nable RMM (remote management of computers)., • Experience supporting printers/copiers in a networked environment., • Basic knowledge of windows server environment including active directory, DHCP, DNS, services, event logs, Line of Business application installations and management., • Support for Microsoft related technologies: Windows Server, Exchange, SQL, Office 365, Windows 7/10, etc. The Job: • Monitors ticket database and monitoring platform and follows up with assigned personnel to ensure timely resolution of problems, • Invokes problem escalation procedures to coordinate recovery, • Isolates problem trends and ensures that troubleshooting efforts are completed, • Solves problems and makes decisions on a daily basis to help resolve issues, • Interfaces with users of technology, employing a high degree of tact and diplomacy to promote a positive image of the department., • Accurately communicates pertinent information to create a work environment that lends itself to the best interests of departmental personnel and customer service, • Performs duties in a cost-effective manner to avoid waste of resources without jeopardizing quality of care and service, • Above all, build professional and sincere relationships with clients and seek ways to improve their satisfaction with our service., • Learn the ins and outs of our clients' unique work environments., • Work to quickly resolving incidents submitted by our clients., • Monitor alerts generated by our tools to resolve incidents before our clients are even aware., • Enter all work as service tickets and time as it occurs., • Interact with vendors to support customer's specific line of business applications, copiers/printers, internet service providers, etc., • Remote access solution implementation and support: VPN, Remote Desktop, RemoteApp., • IT environment documentation to include system reviews and recommendations., • Communication w/customers: keeping them informed of incident progress, notifying them of impending changes or agreed outages., • Understanding of server administration, troubleshooting, capacity planning, and disaster recovery planning., • Create technical documentation when needed, • Work closely with the multiples constituents including customers solutions, production support, as well as network, security, desktop support, and systems administrators to optimize the systems and related components., • Just as the Level 2/3 Engineers will be supporting you, you will also need to support them. We are a team and supporting those around us is a must! Must Have qualifications • Working knowledge of Windows server administration, • Proficient at using all available resources for troubleshooting and problem solving and the ability to quickly and clearly diagnose and communicate problems and ensure the resolution of any problems identified., • Technical, analytical, interpersonal and organization skills required, • Flexibility, integrity, teamwork, and unwavering commitment to client satisfaction, • Able to take ownership of and troubleshoot a broad variety of system problems, • Ability to work well with others, as well as independently. Attention to detail., • Position requires on-call support including planned and unplanned responses to a 24x7 environment. Bonus • Microsoft Certifications, • Working knowledge of ITIL principals and procedures. Non-skill requirements: • Pass a background check., • Able and willing to lift 50+ lbs of equipment.

Job DescriptionBenefits: • 401(k), • 401(k) matching, • Competitive salary, • Dental insurance, • Health insurance, • Paid time off We are seeking a skilled and motivated IT Project Engineer to participate in the planning, execution, and delivery of IT projects. The ideal candidate will work with cross-functional teams, ensure alignment with business goalsboth internally and for our clientsand drive project success through effective communication, technical insight, execution of tasks and leadership. As a member of the project team, In addition to your primary project responsibilities, you may be called upon to provide help desk support, assisting end users with technical issues and ensuring smooth day-to-day IT operations. Key Responsibilities • Planning and implementation of IT projects, defining scope, goals, and deliverables., • Coordinate internal resources and third-party vendors for seamless project execution., • Develop detailed project plans, contributing to progress, and adjusting timelines as needed., • Communicate project budgets, resource allocation, and risk mitigation strategies., • Communicate project status, risks, and issues to stakeholders and senior management., • Ensure quality standards are met throughout the project lifecycle., • Foster a collaborative team environment and provide leadership and motivation., • Conduct post-project evaluations and identify areas for improvement., • Create standard hardware recommendations for clients., • Respond to user inquiries and troubleshoot hardware, software, and network issues., • Log and track support tickets using the organizations ticketing system., • Provide guidance and training to users on common IT tools and systems., • OnCall RotationTechnical Skills Required / Preferred Windows: • Setup of Windows Servers in ESXi and Hyper-V, • RDS Server/Cluster Configuration, • iLo/iDrac Setup and Configuration, • Designing and Implementing network solutions (LAN, WAN, wireless, etc.)., • Configuring and Supporting Firewalls and Security Measures., • Managing cloud environments (AWS, Azure, O365, etc.)., • Troubleshooting technical issues and providing on-site support when needed., • Ensuring technical accuracy and adherence to industry standards.Linux:, • Creating Linux VMs in AWS and ESXiBackups:, • Veeam Backup Environment Setup, • Cloud Connections for VeeamNetwork Equipment:, • Configuration of SonicWall, FortiGate, and Sophos Firewalls, • Wireless Setup with Ubiquity and Meraki, • Switch Configuration and Implementation, • VPN Tunnel and SSLVPN SetupCloud:, • Familiarity with AWS and Azure, • Experience with GCC or GCC High 365 clients, • SharePoint Cloud ImplementationSecurity:, • Vulnerability Remediation for Servers and Networking Equipment, • KnowBe4 Campaign Setup for ClientsPreferred Skills, • Ability to manage multiple projects simultaneously, • Strong problem-solving and decision-making abilities, • Experience managing cross-functional and remote teams, • Familiarity with budgeting and financial reportingQualifications, • Proven experience as a IT Project Engineer, Project Lead, or similar role, • Strong understanding of project management methodologies, • Excellent organizational, leadership, and communication skills, • Familiarity with ConnectWise Control, Automate, PSA, • Proficiency with Office 365 Suite, • A+ and Network+ certifications Flexible work from home options available.

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