Trabajos it help desk remote en Santa Rosa, CaliforniaCrear alertas

Job DescriptionAbout This Role This position is located primarily in the Central Valley and is only open to candidates who currently reside within that area. Candidates must have current relationships with key retail partners within this territory. This role takes on many established Hyroad key account relationships and will immediately take on a significant book of business with immediate commissions. Candidates who do not meet this criteria will not be considered. Responsibilities • Selling an entire portfolio of brands on a consistent basis, • Possess excellent oral and written communication skills., • Must be willing to visit retail 3+ days per week., • Have a proven record in embracing the power of regularly visiting retail vs. an overreliance on email, text, and phone calls., • Be motivated by success, solving problems, achieving goals, embracing SOPs, and building long-term relationships., • Possess strong negotiation, prioritization, and time management skills., • Present weekly sales updates to sales leadership., • Utilize and take action upon CRM, including regular feedback that goes to our brand partners, • Develop a strong understanding of internal SOPs, • Identifying red flags for action with retailers., • Grow existing retailers in both revenue and distribution by understanding how their needs fit into HYROADs brand partner offerings., • Build and maintain close personal relationships with retail partners., • Train, manage, coach, and develop Retail Execution Representative., • Embrace cadenced 1:1s with Sales Director to review KPIs, gaps to goals, and facilitate personal development., • Understand how to foster high levels of service by understanding accounts needs and how they can be specifically catered to., • Present sales presentations to retailers., • Be adept at rebuttals for pushback from buyers, front desk workers, security, and budtenders. When we get a no we dont just move on to the next brand., • Embrace retail visit checklist that ensures that every visit is as successful as possible and that follow ups are executed., • Implement merchandising standards., • Create and improve upon organizational and brand partner SOPs., • Operate with a sales-first mentality., • Possess a deep understanding of the tactical retail strategies of merchandising and pricing. HYROAD is a California-based sales, services, and logistics agency in the cannabis industry. We bring brands and retailers together to grow consumers by providing retail sales, marketing, service, and logistics solutions. We travel this road with our brand partners through a sales-first mindset, providing deep transparency, high levels of accountability within our team, and a portfolio of strong brands that complement each other. We believe in the importance of strong internal systems and robust training that help our team do what they do best - sell and grow brands! Our founders shoulder an immense personal responsibility to do right by our brand partners, recognizing that there are major investments in time, funding, employee and family livelihoods, life savings, and lifes work all at stake. This mentality is the core of how we challenge each other. If a brand is part of HYROADS portfolio, its because HYROAD truly believes in it. Every role within the HYROAD organization is either directly selling or in some way helping the sales team sell. We also believe that employees should be rewarded for performance, have opportunities to grow within the organization, and have personal ownership in HYROAD through employee equity compensation. Were not trying to become the largest cannabis sales, services, and logistics agency in California. Instead, were on a mission to become the best, most desired, and most sought after agency in cannabis. Required Experience • 2+ years California cannabis industry branded sales-to-dispensary experience, • Google Suite: slides, sheets, docs, email, calendar, • CRM experience a plusBenefits, • Health Insurance, • Dental Insurance, • Vision Insurance, • Life Insurance, • Flexible schedule, • Unlimited vehicle milage allowance, • Phone allowance, • Unlimited PTO, • Equity compensation (profits interest), • 401(k) coming soonDrivers License, • Must have a valid drivers license and must be able to drive for extended periods of timeJob Type:, • Full timePay:, • $75,000-$90,000 base salary per yearSupplemental Pay:, • Substantial bonus commissions on sales, • Equity compensation (profits interest)Schedule:, • Monday to Friday typicalOther Duties This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required as part of this role. Duties, responsibilities, and activities may change at any time with or without notice. This is a full time role and any additional employment must be approved by senior leadership. HYROAD and its affiliates provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Reasonable accommodations will be considered which would allow the employee to perform the essential functions of this job. Physical Standards • Must have finger dexterity, ability to use keyboard, • Must be able to sit/stand at a desk for multiple hours at a time, • Rarely require kneeling, bending, squatting, • Ability to push and pull up to 50 pounds, • Reach, stoop, and lift office files, records, or reports typically weighing 20 pounds or less, • Must be available to overnight travel (rarely), • Must be able to effectively communicate with others, • Must have good vision and be able to operate a computer, calculator, telephone, copier, • Must be able to stand and/or walk for long periods of time This is a remote position.

Job Description Mission Speechify is the easiest way to listen to the world's information. Articles on the web, documents in the cloud, books on your phone. We absorb it all and let you listen to it at your desk, on the go, at your own speed, and with tools that make learning easier, deeper, and faster. What streaming services have done for audio entertainment, we're doing for audio information. And whatever we're doing seems to be working. We're #1 in our category, and experiencing exponential growth. Overview We're looking for a Senior Software Engineer to join our Core Experiences Team. This team builds and maintains the foundational services and SDKs that power Speechify's product experience across platforms. It's a critical role for someone who enjoys working at the intersection of product and infrastructure, thinks strategically, and is passionate about designing clear, reliable APIs and simple systems that directly enhance the user experience. What You'll Do • Collaborate with Speechify's Product Teams to scope projects, find ways to reduce scope to get faster feedback from customers, navigate the integration/UX tradeoffs relevant to different product teams, and deliver solutions via our cross-platform SDK, • Optimize existing functionality to ship things like faster loading and more intelligent parsing by designing more efficient abstractions and improving our algorithms, • Systems thinking. You know that optimizing a system requires end-to-end design, and you believe simplicity is valuable., • Speed. You work quickly to generate ideas and options and know how to decide which things can ship now and what things need time, • Focus. We're a high-growth startup with a busy, remote team. You know how and when to engage or be heads down, • Collaboration. You know how to inspire, play, and negotiate with opinionated designers, marketers, and PMs, • Preferred Tech Stack:, • Kotlin Multiplatform (Java experience is OK but role is Kotlin Multiplatform), • A fast-growing environment where you can help shape the company and product., • An entrepreneurial-minded team that supports risk, intuition, and hustle., • A hands-off management approach so you can focus and do your best work., • An opportunity to make a big impact in a transformative industry., • Competitive salaries, a friendly and laid-back atmosphere, and a commitment to building a great asynchronous culture., • Opportunity to work on a life-changing product that millions of people use., • Build products that directly impact and support people with learning differences like dyslexia, ADD, low vision, concussions, autism, and more. Think you're a good fit for this job? Tell us more about yourself and why you're interested in the role when you apply. And don't forget to include links to your portfolio and LinkedIn. Not looking but know someone who would make a great fit? Refer them! Speechify is committed to a diverse and inclusive workplace. Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Job Description Applicants must reside in or be within commuting distance of Santa Rosa, CA, and be authorized to work in the US to be considered for this position. We are seeking a motivated and customer-focused Tier 1 Systems Support Technician with 1–3 years of experience in technical support. This role is ideal for someone with strong communication, problem-solving, and analytical skills who thrives in a fast-paced, service-oriented environment. As a Tier 1 Support Engineer, you will be the first point of contact for IT support requests, handling issues via tickets, phone, email, and in-person interactions. Your responsibilities include initial triage, basic desktop/workstation troubleshooting, answering user questions, and escalating more complex issues when necessary. You will use industry-standard tools, knowledge bases, and remote desktop access to resolve common technical problems and ensure a high level of customer satisfaction. This position requires onsite work at client locations as needed, so reliability, professionalism, and strong interpersonal skills are essential. This role is not responsible for consulting, systems design, or implementation services, but plays a critical role in delivering timely and effective first-line support. Compensation: $66,500 - $72,800 yearly Responsibilities: • Serve as the first point of contact for clients by providing Tier 1 support through the Portola Systems IT Service Desk., • Assess and triage customer needs by asking qualifying questions via phone, email, and remote support tools., • Perform basic troubleshooting and resolution of workstation, desktop, and network issues using industry-standard tools and internal knowledge bases., • Maintain and update internal client documentation to ensure accurate and consistent support practices., • Collaborate effectively with Tier II and Tier III engineers to resolve complex or escalated issues., • Apply logical thinking and technical knowledge to identify solutions that support client workflows and business needs., • Prioritize and manage support tickets to meet response and resolution timeframes., • Thoroughly document all support interactions, resolutions, and updates in the ticketing system to promote team continuity., • Foster positive relationships and communicate clearly with clients, colleagues, and vendors., • Perform onsite visits at client locations as needed to provide hands-on support and ensure issues are resolved promptly and professionally.Qualifications:, • 1-3 years relevant IT experience, • Associates degree or equivalent work experience, • Strong documentation skills including technical report writing., • Strong experience with desktop and mobile support including Windows 10/11 & MacOS Microsoft Exchange Active Directory (AD, ADFS, Azure AD), DNS, DHCP SharePoint Microsoft Office 365, including MS Office, MS Exchange Online, SharePoint Online Azure Active Directory and other core online IT and business collaboration tools. VMware (vSphere, vCenter, vCloud Air), AWS Storage Technologies (HP, Dell, EMC, Nimble) PC and server virtualization software, virus protection and backup systems • Certifications such as CompTIA A+, Net+ and/or Microsoft Certifications are a plus, but not required, • Must reside in or be within commuting distance of Santa Rosa, CA, • Must be authorized to work in the USAbout Company Portola Systems is a Sonoma County-based managed IT services provider supporting SMBs and public-sector clients throughout the Bay Area. Since 1994, we’ve delivered secure, scalable technology solutions with a focus on long-term partnerships. Our mission is to help clients work smarter with reliable, personalized support. Clients describe us as “brilliant engineers with outstanding support” and praise our “can-do, here-to-help approach.” We value integrity, responsiveness, and teamwork. With under 30 team members, we blend the deep expertise of a larger firm with the agility and care of a boutique provider. We foster a collaborative, growth-minded culture where people feel trusted and empowered. Joining Portola means being part of a tight-knit team that thrives on solving complex challenges and delivering excellence to the communities and businesses we serve.

Job Description Summary: The Help Desk/ Desktop Specialist is the firm’s first contact to our end users. We are searching for an upbeat IT Specialist with excellent customer service skills to provide technical support in an efficient and accurate manner. This position must possess strong technical knowledge and be able to communicate effectively to understand the problem and explain its solution. Solving technical problems, providing support and resolutions, all while making sure that our customers value is maintained above the standards set forth by our company. This position requires knowledge of computer hardware and software that is typically used in a desktop environment by end users. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment to ensure optimal performance. This role will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate fashion, and provide end-user assistance where required. Some advanced knowledge and troubleshooting of networks and servers may be required We support a diverse client base with users of varied levels of technical expertise, so being customer focused and patient is essential for success. Duties: • Provide timely and courteous response to client requests for assistance with their network; desktop / laptop / thin client; email; internet access; remote and mobile solutions; Windows Operating System; Microsoft Office and third party applications, • Remotely access client systems to resolve reported issues, • Communicate in a friendly and courteous manner to reassure clients experiencing system difficulty, to remotely troubleshoot system problems; and to advise of progress toward resolution and completion of work, • Maintain accurate incident report details and client documentation in established ticketing system, • Troubleshoot and resolve a wide range of technical support calls within terms established in the Company’s service level agreements (SLAs), • Ability to resolve issues at client sites as needed., • Occasional on-call responsibilities, • Troubleshoot and resolve a wide range of hardware and software support calls both remotely and onsite, as needed, • Repair, maintain, upgrade and document desktop, laptop and server hardware, software and peripheral equipment, • Assist the Network Consultants and Senior Network Engineers to identify potential performance bottlenecks, increase uptime, improve response times, and quickly resolve problems., • Assist Information Security team in eradicating high-risk vulnerabilities., • Assist other IT staff by identifying which IT Support Requests should be given top priority based on the business function or the urgency of the request Qualifications: • 3+ years’ experience supporting desktop-level solutions / consulting industry, • Experience with Microsoft Windows 7, 8, 10 and Mac OS, • Experience with Microsoft Office 2010, 2013 and 2016, • Experience with anti-virus technologies, • Experience with anti-spam technologies, • Experience with malware technologies, • Experience with Microsoft Exchange and Office 365, • Experience with remote access solutions, • Experience with Mobile Device Management, • Experience with Skype for Business, • Experience using ticketing, monitoring & remote support tools (preferred), • Experience with virus/malware protection, detection and removal, • Experience with Thin Client technologies, • Strong customer service and troubleshooting skills, • Experience using ticketing, monitoring & remote support tools (preferred), • Experience working in ConnectWise (a plus), • Experience in Healthcare or eCW(electronic Clinical Works) (a plus), • Motivated, inquisitive, self-starter with a desire to learn and succeed, • Bachelor’s Degree preferred (in any field, not necessarily IT related), • Current MCP certification, • Must pass background check, • Excellent communication skills - ability to communicate project status and key issues effectively to clients and management verbally and in writing, • Customer focused with a professional manner and presentation, • Determine work priorities for yourself and others in accordance with project plans, timelines, fluid work demands, and implementation policies and practices, • High level of customer focus and satisfaction, • Energetic self-starter with the ability to learn/grow in position, • Ability to take ownership of tasks and have accountability to follow through, • Ability to think logically, • Excellent time management skills, • Detail oriented, • Superb problem-solving skills and ability to perform work in accord with established company policies, procedures & priorities, • Able to sit and answer phones for a long period of time, • Ability to function in an office environment, • eCW (electronic Clinical Works) application, • SQL Database Admin, • Network diagnostic and monitoring software Disaster Recovery planning and implementation. Company DescriptionJoin KLH Consulting, Inc., a dynamic and rapidly growing IT Company, voted as one of the best places to work in Sonoma County for the past 5 years in a row! Located in Santa Rosa and with over 44 years of operational excellence, we cater to an expansive portfolio of clients both domestically and internationally. The significant growth KLH has experienced over the past decade is a testament to our dedication to superior customer service. Our client base extends across various industry segments such as Wine, Healthcare, Manufacturing, Distribution, Professional Services, Construction, and more. We're currently seeking diligent, intelligent individuals eager for new opportunities and passionate about being part of a culture that fosters excellence.Join KLH Consulting, Inc., a dynamic and rapidly growing IT Company, voted as one of the best places to work in Sonoma County for the past 5 years in a row! Located in Santa Rosa and with over 44 years of operational excellence, we cater to an expansive portfolio of clients both domestically and internationally. The significant growth KLH has experienced over the past decade is a testament to our dedication to superior customer service. Our client base extends across various industry segments such as Wine, Healthcare, Manufacturing, Distribution, Professional Services, Construction, and more. We're currently seeking diligent, intelligent individuals eager for new opportunities and passionate about being part of a culture that fosters excellence.

We’re looking for a Netflix IT Help Desk Technician to provide tech support to employees. Perks include competitive pay, flexible scheduling, training opportunities, a supportive work environment, and career growth potential. Work closely with your team to maintain high performance and efficiency.

A collaborative team player with a positive and proactive attitude. Strong multitasking abilities and excellent organizational skills. This is not a remote position - work location is in Santa Rosa, CA.

To excel in this position, you should have a willingness to learn and adapt, good communication skills, reliability and strong work ethic, basic computer literacy, a positive and cooperative attitude, and the ability to follow directions. Bring your energy to the role of Netflix IT Help Desk Technic

Strong background in IT security best practices: endpoint protection, device management, vulnerability assessment, incident response, and ITSM principles. As the backbone of our IT operations and InfoSec, you’ll balance day-to-day troubleshooting with strategic projects and security governance. Yo

You will collaborate closely with Business Solutions, Security, and Data & Development teams to ensure that technology operations are aligned with business priorities and deliver measurable outcomes. As the VP of IT Operations, you will lead the strategy, delivery, and continuous improvement of Groc

Other duties include respond promptly to inquiries and resolve basic issues, adapt to shifting priorities and business needs, manage daily responsibilities with a focus on quality and efficiency, work collaboratively across teams and departments, provide excellent service to customers and team membe

Review key PM deliverables on a weekly basis for quality and consistency, including the project charter, project schedule, project kick-off deck, and project status reports. Gather KPIs and metrics for the project portfolio and presents this data to the ITLT on a quarterly basis. Mandatory skills pr

Running regular checks on network and data security Identifying and acting on opportunities to improve and update software and systems Developing and implementing IT policy and best practice guides for the organisation Designing training programs and workshops for staff Conducting regular system aud

A career with an IT Managed Service Provider (MSP) is a challenging thing, but also extremely rewarding! It’s fast-paced, like drinking from a firehose, but this gives you a tremendous opportunity for hands-on experience with the newest platforms and a range of unique environments. Our team of exp

Computer/IT Job Duties: Setting up hardware and installing and configure software and drivers. Monitoring and maintaining computer systems and networks.

A collaborative team player with a positive and proactive attitude. Strong multitasking abilities and excellent organizational skills. This is not a remote position - work location is in Santa Rosa, CA.

Provide network support with a variety of operating systems. Maintain network connectivity of all computer workstations. Develop and monitor policies for the use of network resources.

We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected und

We’re looking for a Netflix Customer Service Advisor (Remote) to perform daily responsibilities with dedication. Provide excellent interactions with customers and colleagues. Ensure compliance with company and safety standards.

DirectViz Solutions, LLC (DVS) is an equal opportunity employer who prohibits discrimination and harassment against any employee or applicant for employment based on race, , sex (including pregnancy), age, gender identity, creed, religion, national origin, sexual orientation, marital status, genetic

We definitely love to laugh and have fun! Excellent verbal and written communication skills Highly organized with demonstrated attention to detail Candidates must be authorized to work in the US Specific responsibilities include. Requirements: Bachelor's degree or equivalent Entry level to 1 year

Customer Service Job Duties and Responsibilities Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience Answer and manage incoming calls, emails, chats, and/or interactive voice r

Training users on how to appropriately utilize their computer systems Writing instruction manuals for systems Consulting with managers to determine what role the systems play in the business Testing the systems on a regular basis to ensure quality and function Preparing costs and benefits analysis o

The Library Information Technology (Library IT) Division, a division within the UC Berkeley Library, is charged with the design, development, management, and maintenance of flexible and reliable technology environments for the Library, specifically: the development and management of digital collecti