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Job Description The IT Service Desk Analyst is accountable for providing positive experiences through reliable technical assistance and proactive problem solving to foster collaborative, secure, efficient operations as measured by service desk incidents and customer satisfaction surveys. Essential Functions Responding to service desk inquiries and providing technical support to end users Incident management: logging, categorizing and prioritizing incidents and requests while maintaining timely and accurate records Proactive support / identify training opportunities during support sessions Troubleshooting hardware, software, and network issues Escalating complex technical issues to the appropriate IT teams Documenting support requests and resolutions in the ticketing system Contributing to the improvement of IT processes and procedures Required Education and Experience Minimum 3-5 years proven experience in a help desk or technical support role Strong knowledge of IT systems, network infrastructure, and troubleshooting techniques Excellent communication skills and ability to interact professionally with diverse groups Experience with remote support tools Ability to work in a fast-paced environment and prioritize tasks effectively Silver Ventures, Inc. continuously transforms San Antonio through repeatedly reinventing shared experiences of food and learning to ensure the continued celebration of life and the well-being of our children.

Job DescriptionPosition: IT Technical Support Analyst Classification: Full-time, Non- Exempt Reports to: Manager, User Support Company: DePelchin Family Services Location: San Antonio, TX Position Description: The IT Technical Support Analyst will provide network infrastructure support functions and provide level-2 and level-3 technical support to respond to end user needs at all locations including but not limited to servers, computers, printers, mobile phones, telephones, and voice mail. Primary Responsibilities: • Provide level-2 and level-3 support functions related to hardware, telephones, and all Agency-approved software., • Provide individual end user support and installation/upgrades of hardware and software for all Agency computers., • Provide server, backup and network support for LAN, WAN and AD-server environments as well as Internet and Intranet functions for all locations., • Provide desktop/mobile telephone and communication systems problem solving and support, including setup and upgrades of devices for all locations., • Function as a liaison between the Agency vendor(s) to resolve all systems and communications problems internally and externally., • Make recommendations of purchases for hardware, software, and equipment necessary to maintain adequate system availability and inventory., • Maintain the skill level necessary to grow with the needs of the organization related to hardware, software, and other technology trends., • Manage timely completion and communication of all assigned help desk tickets to end users, fellow IT staff and supervisor including proper documentation of work completed with issue resolution., • Report known or discovered theft, abuse, or misuse of any agency technology resources to Director of Information Technology and Business Processes., • Propose and assist in implementation of proactive solutions to problems to streamline efficiencies or meet end user needs., • Respond to requests for technical assistance in person, via phone and electronically., • Administer help desk software, redirect problems to correct resource, identify and escalate situations requiring urgent attention and track/document requests and resolutions, • Provide installation and upgrades of hardware and software for servers and workstations., • Serve as liaison between organization and vendor(s) as needed to resolve all systems and communications problems internally and externally., • Assist in the planning, design, installation, and maintenance of the network infrastructure., • Continue to improve skills necessary to grow with changes in technology., • Provide daily management of equipment inventory responsible to the IT Department.Required Qualifications:, • Two plus years of college or technical school training related to Information Technology/Information Systems. Education may be substituted with a minimum of four years relevant experience related to job functions and/or IT Certifications., • Three (3) years’ experience providing Microsoft Windows network and Windows 10 support., • Three (3) years’ experience providing end user support, installation and repair of hardware and software. Preferably experience as help desk support level 2 or 3, including remote support., • One year experience with Active Directory domains., • Two (2) years’ experience installing and supporting Windows Server 2012/2016 and Windows 10 workstations., • Two (2) years’ experience with Windows based software, Microsoft Office 365 and Zoom., • Two (2) years’ experience working with LAN/WAN communications devices including routers, switches, wireless access points, firewalls and telephone services. Preferably Meraki.Preferred Qualifications:, • Certifications such as MCITP, MCSA, MCSE, CCA, CCNA are a plus. Certification may be substituted with relevant years of experience related to job function. Knowledge, Skills, and Abilities:, • Strong analytical skills and problem-solving skills with attention to detail and accuracy., • Advanced computer software and hardware knowledge and skills., • Ability to troubleshoot a variety of computer problems., • Ability to Interact with staff with a service orientation., • Ability to stay organized while executing multiple projects., • Ability to maintain professional, confidential work environment.Work Conditions:, • Environment: Hybrid – Office, Community Settings, • Range of Schedule: Mon – Fri, 7:00 am to 5\8:00 pm, • Travel: Frequent – Frequent (Must have reliable personal transportation, valid Texas Driver License and current Auto Insurance) DePelchin is Proud to be an Equal Opportunity Workplace. DePelchin is committed to selecting and employing the best and most qualified person available for each job opening without unlawful discrimination of any kind. Additionally, DePelchin is committed to providing a work environment free of discrimination and harassment on the basis of race, color, sex (including pregnancy, sexual orientation and gender identity), marital or parental status, veteran status, religion, national origin, age, disability, family medical history, genetic information, or political affiliation. Powered by JazzHR UnpXRnwbGV

Job Description Job Title Helpdesk Analyst Location San Antonio, TX Pay Rate $20/hr -$23/hr Description Helpdesk Experience -- MS Office Experience -- VDI Support -- WIN 10 Experience -- Good Understanding of TCP/IP/DHCP/DNS Networks -- Active Directory Responsibilities: -- Take 40+ calls per day, plus the ability to work in between calls on other work as assigned. -- The Service Desk currently provides coverage 24x7 and implements a follow the sun model between Belfast and San Antonio. The shift pattern includes a regular late shift as part of the rotation and on occasion there may be a requirement for weekend coverage in support of our clients and other service desk projects. -- A combination of 1st line resolution over the phone as well as efficient 2nd line incident management techniques is needed to evaluate and implement changes for the business including implementing other changes across the Desktop environment and infrastructure it uses. -- Respond to inbound calls to the Premium Client Service Centre in a professional and efficient manner, dealing with and resolving as many desktop issues as possible over the phone and by remote console -- This role will be based in San Antonio supporting Client Markets Trading & Investment Banking Floors globally working in a dedicated team of Service Desk support analysts. The individual needs to be able to demonstrate the willingness to learn quickly and understand the environment they support. -- The individual will be part of a team and be expected to support approximately 19000+ users with over 25000 desktops, plus laptop and Mobile devices. -- The role requires an effective organizer and confident individual who will demonstrate control over this highly changeable and dynamic environment. -- This role will suit someone who has a strong desktop support background with people management skills and wants to progress into a more high profile role within the sales and trading environment.O8" Company DescriptionAbout BCforward: Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work. BCforward is an equal opportunity employer.About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.

Job Description Client Location: SAN ANTONIO, TX 78245 Expected Duration: 12+Months Anticipated Start Date: ASAP Job Description: -- At least 1 year Helpdesk Experience -- MS Office Experience -- VDI Support -- WIN 10 Experience -- Good Understanding of TCP/IP/DHCP/DNS Networks -- Active Directory Responsibilities: -- Take 40+ calls per day, plus the ability to work in between calls on other work as assigned. -- The Service Desk currently provides coverage 24x7 and implements a follow the sun model between Belfast and San Antonio. The shift pattern includes a regular late shift as part of the rotation and on occasion there may be a requirement for weekend coverage in support of our clients and other service desk projects. -- A combination of 1st line resolution over the phone as well as efficient 2nd line incident management techniques is needed to evaluate and implement changes for the business including implementing other changes across the Desktop environment and infrastructure it uses. -- Respond to inbound calls to the Premium Client Service Centre in a professional and efficient manner, dealing with and resolving as many desktop issues as possible over the phone and by remote console Company DescriptionAbout BCforward: Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work. BCforward is an equal opportunity employer.About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.

To excel in this position, you should have a willingness to learn and adapt, good communication skills, reliability and strong work ethic, basic computer literacy, a positive and cooperative attitude, and the ability to follow directions. Bring your energy to the role of Netflix IT Help Desk Technic

Stability to grow alongside hard-workers in a collaborative environment with opportunities to grow professionally. The primary role for this position would be focused on implementing and supporting various IT Infrastructure technologies as mentioned below with an emphasis on matter resolution, on-bo

We’re looking for a Netflix IT Help Desk Technician to provide tech support to employees. Perks include competitive pay, flexible scheduling, training opportunities, a supportive work environment, and career growth potential. Work closely with your team to maintain high performance and efficiency.

Experience with cross-domain solutions or NiFi desirable for some positions. Experience with computer networking protocols including, but not limited to TCP, IP, UDP, HTTP, DHCP, and. Responsibilities include, but are not limited to:.

To excel in this position, you should have a willingness to learn and adapt, good communication skills, reliability and strong work ethic, basic computer literacy, a positive and cooperative attitude, and the ability to follow directions. Other duties include provide excellent service to customers a

CyberPoint is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of gender, gender identity or expression, sexual orientation, race, age, religion, physical or mental disability, veterans' status or other federal, state and local protecte

We’re looking for a Netflix IT Help Desk Technician to provide tech support to employees. Perks include competitive pay, flexible scheduling, training opportunities, a supportive work environment, and career growth potential. Stay adaptable to meet changing priorities and business needs.

Provides remote support access through desktop mirroring and other remote access applications for worldwide sites. Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure. Security Clearance: Full Scope Polygraph.

To excel in this position, you should have a willingness to learn and adapt, good communication skills, reliability and strong work ethic, basic computer literacy, a positive and cooperative attitude, and the ability to follow directions. Bring your energy to the role of Netflix IT Help Desk Technic

Excellent communication skills, both oral and written, analytical skills to troubleshoot issues, and an ability to conceptualize server infrastructures and configurations. Must be a US citizen and hold a current Top Secret clearance with SCI access (TS/SCI). Experience installing, testing, tuning, m

We’re looking for a Netflix IT Help Desk Technician to provide tech support to employees. Perks include competitive pay, flexible scheduling, training opportunities, a supportive work environment, and career growth potential. Work closely with your team to maintain high performance and efficiency.

Work Location: ONSITE - San Antonio, TX. Responsibilities: Provide support for users of computers and software systems.

Perks include competitive pay, flexible scheduling, training opportunities, a supportive work environment, and career growth potential. We’re looking for a Amazon IT Support Technician to diagnose and resolve hardware, software, and network issues for employees. Ensure all safety and quality stand

Work Location: Onsite - San Antonio, TX.

Other duties include manage daily responsibilities with a focus on quality and efficiency, assist with organizing, stocking, and general upkeep, follow safety procedures and company policies, gain knowledge of company offerings to better serve clients, maintain accurate records and documentation, al

Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the stand

Other duties include respond promptly to inquiries and resolve basic issues, adapt to shifting priorities and business needs, manage daily responsibilities with a focus on quality and efficiency, work collaboratively across teams and departments, provide excellent service to customers and team membe

This regulation prohibits discrimination against qualified individuals on the basis of disability, and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities. ARS employees are motivated through our indu

Perks include competitive pay, flexible scheduling, training opportunities, a supportive work environment, and career growth potential. Bring your energy to the role of Amazon IT Support Technician to diagnose and resolve hardware, software, and network issues for employees. Work closely with your t

Their core capabilities include Administrative & Project Management, Systems Engineering, AI/Machine Learning, Cloud-Based Solutions, and IT Consulting Services. This position requires an Active Full Scope Polygraph security clearance. This work is 100% on site in San Antonio, Texas.

Other duties include respond promptly to inquiries and resolve basic issues, adapt to shifting priorities and business needs, manage daily responsibilities with a focus on quality and efficiency, work collaboratively across teams and departments, provide excellent service to customers and team membe

Utilize the IT Service Management (ITSM) Information Technology Information Library (ITIL) v4, or latest version framework, to adequately provide end users consistent, available, and reliable IT services. The Military Medical Treatment Facilities (MTFs) IT (Information Technology) division supports

Other duties include manage daily responsibilities with a focus on quality and efficiency, assist with organizing, stocking, and general upkeep, follow safety procedures and company policies, gain knowledge of company offerings to better serve clients, maintain accurate records and documentation, al

Experience with cross-domain solutions or NiFi desirable for some positions. Responsibilities include, but are not limited to:. Proficiency in working with applicable network devices to include routers and switches, gateways and hubs.

Perks include competitive pay, flexible scheduling, training opportunities, a supportive work environment, and career growth potential. Bring your energy to the role of Amazon IT Support Technician to diagnose and resolve hardware, software, and network issues for employees. Work closely with your t

All qualified applicants will receive consideration for employment without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital o

Perks include competitive pay, flexible scheduling, training opportunities, a supportive work environment, and career growth potential. Bring your energy to the role of Amazon IT Support Technician to diagnose and resolve hardware, software, and network issues for employees. Work closely with your t

Minimum of 4 years of relevant work experience with a BA/BS degree in Information Technology, Computer Science, Engineering Management or related discipline OR in lieu of a technical degree, must have BA/BS degree with a minimum of 6 years of relevant work experience in Information Technology, Compu

We’re looking for a Netflix IT Help Desk Technician to provide tech support to employees. Perks include competitive pay, flexible scheduling, training opportunities, a supportive work environment, and career growth potential. Work closely with your team to maintain high performance and efficiency.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. Every day, we make a positive impact by delivering innovative IT

To excel in this position, you should have a willingness to learn and adapt, good communication skills, reliability and strong work ethic, basic computer literacy, a positive and cooperative attitude, and the ability to follow directions. Bring your energy to the role of Netflix IT Help Desk Technic

This position will be located in San Antonio, TX. Assists with restorations, application installation, testing, Tier 2 and Tier 3 support, and troubleshooting issues. Provides monitoring of databases, and supporting the Infrastructure environment.

To excel in this position, you should have a willingness to learn and adapt, good communication skills, reliability and strong work ethic, basic computer literacy, a positive and cooperative attitude, and the ability to follow directions. Bring your energy to the role of Netflix IT Help Desk Technic

Pay Transparency: Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit syst

We’re looking for a Netflix IT Help Desk Technician to provide tech support to employees. Perks include competitive pay, flexible scheduling, training opportunities, a supportive work environment, and career growth potential. Work closely with your team to maintain high performance and efficiency.

Monitor system performance and ensure platform availability. Help manage and maintain Aem 6.

To excel in this position, you should have a willingness to learn and adapt, good communication skills, reliability and strong work ethic, basic computer literacy, a positive and cooperative attitude, and the ability to follow directions. Bring your energy to the role of Netflix IT Help Desk Technic

Work with the Information Technology team to identify available Help Desk training that will enhance and improve computing support delivered to customer. Performs all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve overall dutie

Proficiency in working with applicable network devices to include routers and switches, gateways and hubs. Experience with computer networking protocols including, but not limited to TCP, IP, UDP, HTTP, DHCP, and. Responsibilities include, but are not limited to:.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans. Ability to apply Security Technical Implementation Guides (STIGs) and address vulnerabilities. Competitive benefits, including 401k matching, flex time off, paid parental leave, healthcare benefits, health & wellness pr