Systems Engineer II
10 days ago
Fair Lawn
Job Description Summary: Performs duties as level two support, including troubleshooting hardware and software issues for various desktops, laptops, printers and network devices in a Windows network environment with various business applications. Assists the Network Engineers in supporting the corporate network infrastructure (switches, routers, firewalls, servers, workstations, mobile devices, etc.). Job Responsibilities: Systems and Equipment Administration • Assists with the management of the corporate network environment. Primary responsibilities include installing and configuring hardware, software, systems, networks, printers, phones and scanners; maintaining, deploying, and troubleshooting Windows workstations and laptops., • Repairs and replaces equipment as necessary including but not limited to upgrades and preventative maintenance., • Communicates and works with vendors as appropriate for network troubleshooting and implementation., • Provides tier two technical support for all corporate network devices and across all IT platforms and applications., • Performs administrative activities for M365 and Active Directory., • Responds in a timely manner to service requests from end-users received via service tickets and/or help desk calls., • Performs User Provisioning activities, via the ITSM platform and provides onboarding support and end-user training and for system access and company issued devices., • Supports the implementation of new technologies and platforms supporting business objectives., • Assists in the management of small to medium sized projects according to project management schedules., • BS in Computer Science, Computer Engineering, Electronic Engineering or related disciplines., • Minimum of 5 years of networking and professional technology support (end user or desktop) or related experience., • Periodic travel to other branch offices is required along with physical installation work at headquarters and remote locations., • Excellent problem-solving, communication, both verbal and written, and customer service skills., • Strong interpersonal ability, with aptitude to learn new tasks quickly and explain technical concepts and instructions to non-technical staff members., • Ability to troubleshoot with end users to resolve operational issues and restore services., • Experience with M365, Intune, Active Directory and Azure., • Experience with IT Service Management ticketing and service principles., • Experience with installation, configuration, troubleshooting and supporting corporate and end-user systems and devices, cabling and operational best practices across different platforms., • Experience with Mobile Device Management and onboarding end users to laptops, phone, tablets etc., • Experience with printers/copiers, basic networking, audio-video equipment and phone systems., • Previous Financial Institution Experience, • Citrix/VMWare, • Jira Service Management Experience Columbia Bank offers the following benefits: • Medical, Dental, Vision and Rx which are contributory., • Bonus programs., • Employee Stock Option Program (ESOP)., • Life Insurance, Long Term Disability and Accidental Death and Dismemberment (LTD&AD&D)., • Paid Time Off (PTO) which includes Personal and Vacation Time., • Paid Sick Time., • Bank Holidays. This role is eligible for a hybrid schedule; 3 days in the office and 2 days work from home based on business need. Columbia Bank and its affiliates is an Equal Opportunity Employer, including individuals with disabilities and veterans.