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The Level II Help Desk Technician provides advanced technical support to internal customers, ensuring a secure, reliable, and efficient IT environment across the organization. This role requires strong analytical and troubleshooting skills, broad technical expertise, and excellent communication abilities. The ideal candidate demonstrates both independence in handling complex issues and strong teamwork within a multi-site IT support structure. The technician will resolve escalated support requests across all IT platforms, maintain a high standard of customer service, and contribute to continuous improvement of IT processes. This role includes a special emphasis on Mobile Device Management (MDM) for both iOS and Android devices. Bilingual fluency in English and Spanish is required. This position is 100% onsite. Job Responsibilities: • Mindset: Cultivate and promote a growth mindset within the IT team, encouraging continuous learning, innovation, and adaptability., • Customer Service: Model excellent customer service by clearly communicating the solution to the end user while demonstrating patience and empathy., • Mentoring: Provide guidance to less senior technicians, helping to enhance their technical skills., • Problem Resolution: Diagnose and resolve complex technical issues, including software, hardware, and network problems., • Incident Management: Handle incidents and service requests within the Zendesk Ticketing system, ensuring timely resolution and compliance with SLA performance metrics., • Mobile Device Management (MDM): Configure, manage, and support mobile devices (smartphones, tablets) across various platforms (iOS, Android) using Mobile Device Management (MDM) solutions such as MAAS 360, Apple Business Manager, KNOX and Intune. Subject matter expert for the broader IT team., • System Administration: Perform advanced tasks in Active Directory, Exchange, and File Administration., • Network Support: Assist in managing and troubleshooting network-related issues, including RDS / Terminal Services remote access., • Security: Identify and mitigate security threats, including phishing and malware, using various cybersecurity tools. Assist with remediating high-risk vulnerabilities., • Documentation: Create and update technical documentation, knowledge base articles, and standard operating procedures., • Project Support: Assist with IT projects, including deployments, migrations, and upgrades., • Hardware, OS and Software: Install, configure, and troubleshoot more complex hardware and software issues (SAGE, Paperless). In depth knowledge of Windows 10/11 operating systems., • Remote Support: Provide remote support for multiple locations and occasionally conduct site visits, which may include overnight stays. Local travel to other branch locations within 3-20 miles as needed., • Availability: Provide weekend or after-hours support as needed. Necessary Skills & Experience: • Education: Bachelor’s degree in information systems, Computer Science, or a related field (preferred), OR equivalent technical certifications., • Experience: 3-5 years of relevant help desk or technical support experience., • Technical Proficiency: Advanced knowledge of Windows 10/11 operating systems, Active Directory, Exchange, and network protocols., • Communication: Excellent verbal and written communication skills., • Problem-Solving: Strong analytical and problem-solving abilities with a focus on customer satisfaction., • Certifications: Relevant certifications such as CompTIA A+, Network+, Security+, or Microsoft Certified: Modern Desktop Administrator Associate (preferred but not required)., • BILINGUAL IN ENGLISH AND SPANISH IS A REQUIREMENT OF THIS POSITION, • Physical Requirements: Ability to lift and move equipment weighing up to 50 lbs. Perks & Pluses: • Medical, Dental, Vision, FSA, • 401(k) with company match., • 9 paid holidays per year., • Paid vacation and sick leave, • Technical conference participation and/or advanced technical IT training. Salary Range: • $30 - $32 per hour Join an elite team of IT professionals who have a proven technical track record for superior customer service. At Gothic Landscape, the customer comes first, and a successful team member will go above and beyond to ensure the IT needs of the company are met. Here at Gothic Landscape, we believe that your success is our success. Apply today and experience a wonderful and rewarding career in IT!

Job Description The Level II Help Desk Technician provides advanced technical support to internal customers, ensuring a secure, reliable, and efficient IT environment across the organization. This role requires strong analytical and troubleshooting skills, broad technical expertise, and excellent communication abilities. The ideal candidate demonstrates both independence in handling complex issues and strong teamwork within a multi-site IT support structure. The technician will resolve escalated support requests across all IT platforms, maintain a high standard of customer service, and contribute to continuous improvement of IT processes. This role includes a special emphasis on Mobile Device Management (MDM) for both iOS and Android devices. Bilingual fluency in English and Spanish is required. This position is 100% onsite. Job Responsibilities: • Mindset: Cultivate and promote a growth mindset within the IT team, encouraging continuous learning, innovation, and adaptability., • Customer Service: Model excellent customer service by clearly communicating the solution to the end user while demonstrating patience and empathy., • Mentoring: Provide guidance to less senior technicians, helping to enhance their technical skills., • Problem Resolution: Diagnose and resolve complex technical issues, including software, hardware, and network problems., • Incident Management: Handle incidents and service requests within the Zendesk Ticketing system, ensuring timely resolution and compliance with SLA performance metrics., • Mobile Device Management (MDM): Configure, manage, and support mobile devices (smartphones, tablets) across various platforms (iOS, Android) using Mobile Device Management (MDM) solutions such as MAAS 360, Apple Business Manager, KNOX and Intune. Subject matter expert for the broader IT team., • System Administration: Perform advanced tasks in Active Directory, Exchange, and File Administration., • Network Support: Assist in managing and troubleshooting network-related issues, including RDS / Terminal Services remote access., • Security: Identify and mitigate security threats, including phishing and malware, using various cybersecurity tools. Assist with remediating high-risk vulnerabilities., • Documentation: Create and update technical documentation, knowledge base articles, and standard operating procedures., • Project Support: Assist with IT projects, including deployments, migrations, and upgrades., • Hardware, OS and Software: Install, configure, and troubleshoot more complex hardware and software issues (SAGE, Paperless). In depth knowledge of Windows 10/11 operating systems., • Remote Support: Provide remote support for multiple locations and occasionally conduct site visits, which may include overnight stays. Local travel to other branch locations within 3-20 miles as needed., • Education: Bachelor’s degree in information systems, Computer Science, or a related field (preferred), OR equivalent technical certifications., • Experience: 3-5 years of relevant help desk or technical support experience., • Technical Proficiency: Advanced knowledge of Windows 10/11 operating systems, Active Directory, Exchange, and network protocols., • Communication: Excellent verbal and written communication skills., • Problem-Solving: Strong analytical and problem-solving abilities with a focus on customer satisfaction., • Certifications: Relevant certifications such as CompTIA A+, Network+, Security+, or Microsoft Certified: Modern Desktop Administrator Associate (preferred but not required)., • BILINGUAL IN ENGLISH AND SPANISH IS A REQUIREMENT OF THIS POSITION, • Medical, Dental, Vision, FSA, • 401(k) with company match., • 9 paid holidays per year., • Paid vacation and sick leave Here at Gothic Landscape, we believe that your success is our success. Apply today and experience a wonderful and rewarding career in IT!

We’re looking for a Netflix IT Help Desk Technician to provide tech support to employees. Perks include competitive pay, flexible scheduling, training opportunities, a supportive work environment, and career growth potential. Stay adaptable to meet changing priorities and business needs.

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. With Intelligent Automation, Milestone helps bu

To excel in this position, you should have a willingness to learn and adapt, good communication skills, reliability and strong work ethic, basic computer literacy, a positive and cooperative attitude, and the ability to follow directions. Bring your energy to the role of Netflix IT Help Desk Technic

This position will be primarily located onsite in Irvine, CA - with occasional visits to a branch location in Torrance, CA. Assist with server administration tasks, including file sharing, user permissions, and performance monitoring. Provide remote and onsite technical support for hardware, softwar

To submit candidates for consideration, recruiting agencies must have a valid, written, and fully executed agreement with Commercial Bank of California. Commercial Bank of California is also committed to providing reasonable accommodations to individuals with disabilities. Join us and be part of a t

Job Title: IT Service Desk Technician I. Maintain and manage service desk tickets and queues within SLA parameters. At least one year of customer service experience or completion of a Service Desk rotation in an IT apprentice program.

To submit candidates for consideration, recruiting agencies must have a valid, written, and fully executed agreement with Commercial Bank of California. All qualified individuals will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identi

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Francisco with cutting-edge security technologi

Support remote users with connectivity, VPN, and collaboration tool issues. The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:. Experience with Power BI,

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. With Intelligent Automation, Milestone helps bu

Other duties include respond promptly to inquiries and resolve basic issues, adapt to shifting priorities and business needs, manage daily responsibilities with a focus on quality and efficiency, work collaboratively across teams and departments, provide excellent service to customers and team membe

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. All qualified applicants will receive considera

Perks include competitive pay, flexible scheduling, training opportunities, a supportive work environment, and career growth potential. Stay adaptable to meet changing priorities and business needs. We’re looking for a Amazon IT Support Technician to diagnose and resolve hardware, software, and ne

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. By leveraging our vast knowledge base to execut

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:. Support remote users with connectivity, VPN, and collaboration tool issues. This is a full-time, dire

Job Title: IT Service Desk Technician I. Support remote users through remote troubleshooting tools. Familiarity with iOS and Android device support using mobile device management tools.

To submit candidates for consideration, recruiting agencies must have a valid, written, and fully executed agreement with Commercial Bank of California. All qualified individuals will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identi

Identify and mitigate security threats, including phishing and malware, using various cybersecurity tools. Cultivate and promote a growth mindset within the IT team, encouraging continuous learning, innovation, and adaptability. Provide remote support for multiple locations and occasionally conduct

Support remote users with connectivity, VPN, and collaboration tool issues. The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:. The ideal candidate is a

Job Title: IT Service Desk Technician I. Maintain and manage service desk tickets and queues within SLA parameters. Support remote users through remote troubleshooting tools.