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Job Description Mission Speechify is the easiest way to listen to the world's information. Articles on the web, documents in the cloud, books on your phone. We absorb it all and let you listen to it at your desk, on the go, at your own speed, and with tools that make learning easier, deeper, and faster. What streaming services have done for audio entertainment, we're doing for audio information. And whatever we're doing seems to be working. We're #1 in our category, and experiencing exponential growth. Overview We're looking for a Senior Software Engineer to join our Core Experiences Team. This team builds and maintains the foundational services and SDKs that power Speechify's product experience across platforms. It's a critical role for someone who enjoys working at the intersection of product and infrastructure, thinks strategically, and is passionate about designing clear, reliable APIs and simple systems that directly enhance the user experience. What You'll Do • Collaborate with Speechify's Product Teams to scope projects, find ways to reduce scope to get faster feedback from customers, navigate the integration/UX tradeoffs relevant to different product teams, and deliver solutions via our cross-platform SDK, • Optimize existing functionality to ship things like faster loading and more intelligent parsing by designing more efficient abstractions and improving our algorithms, • Systems thinking. You know that optimizing a system requires end-to-end design, and you believe simplicity is valuable., • Speed. You work quickly to generate ideas and options and know how to decide which things can ship now and what things need time, • Focus. We're a high-growth startup with a busy, remote team. You know how and when to engage or be heads down, • Collaboration. You know how to inspire, play, and negotiate with opinionated designers, marketers, and PMs, • Preferred Tech Stack:, • Kotlin Multiplatform (Java experience is OK but role is Kotlin Multiplatform), • A fast-growing environment where you can help shape the company and product., • An entrepreneurial-minded team that supports risk, intuition, and hustle., • A hands-off management approach so you can focus and do your best work., • An opportunity to make a big impact in a transformative industry., • Competitive salaries, a friendly and laid-back atmosphere, and a commitment to building a great asynchronous culture., • Opportunity to work on a life-changing product that millions of people use., • Build products that directly impact and support people with learning differences like dyslexia, ADD, low vision, concussions, autism, and more. Think you're a good fit for this job? Tell us more about yourself and why you're interested in the role when you apply. And don't forget to include links to your portfolio and LinkedIn. Not looking but know someone who would make a great fit? Refer them! Speechify is committed to a diverse and inclusive workplace. Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Job Description Redefine the future of customer experiences. One conversation at a time. At Nextiva, we're reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation. Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it's through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are. If you're ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong. Build Amazing. Deliver Amazing. Live Amazing. Be Amazing. Nextiva's platform powers voice, messaging, video, and other omni-channel engagement capabilities for care teams and patients, ensuring security, compliance, and seamless integration with Healthcare EHRs and CRM systems. We are looking for an experienced Sr. Product Manager with experience in the Healthcare industry. You will own the product strategy, roadmap, and execution for key healthcare AI driven workflows, helping hospitals and clinics leverage our platform while integrating tightly with EPIC for scheduling, patient communication, secure messaging, and care coordination. As a Product Manager, you will be responsible and accountable for: • Developing and harvesting product ideas by processing customer and user needs, • Prioritizing the feature backlog by keeping in mind the bigger business objectives, • Will act as the point person for the Business, Development Teams, and the UX Teams, • Actively gets involved with product planning, UX Research, and Design, • Is self-directed, not afraid to ask questions, a team player, and is motivated to continually work towards the best possible product solutions for Nextiva's customers, • Work effectively with and build relationships between yourself and the developer teams that you manage, even if the individuals on your teams do not report directly to you. You are the point person between developers, QAs, project managers, and product designers., • Deeply understand the needs of healthcare personas: clinicians, IT admins, front-desk staff, and patient support teams., • Work closely with EPIC APIs (e.g., App Orchard, FHIR, HL7, SMART on FHIR) to define integration patterns., • Partner with Engineering to design, develop, and deploy scalable, secure integrations with EPIC and other EHR systems., • Collaborate with sales, implementation, and customer success to drive adoption, collect feedback, and improve product-market fit., • Define clear, actionable user stories, EPICs, and acceptance criteria with healthcare-specific use cases., • Ensure compliance with HIPAA, HITRUST, and other regulatory requirements in product design., • Manage & drive product initiatives and associated features and be able to effectively manage your dev teams' backlogs to match those priorities. This includes taking part in product planning and roadmap creation., • Be able to write clear and detailed product initiatives, feature/epics, story's, design requests, and bug tickets within Jira for developers, product designers, QA/QE team members., • 8+ years experience in a Product Manager role at a technology company, • Bachelor's degree, • Deep understanding of customer needs, market offerings, competitive position, feature requirements, and business model to ensure a viable & profitable product, • Ability to effectively communicate and manage multiple competing priorities, • Training and presentation experience with stakeholders or coworkers, • Experience working closely with stakeholders to deliver high-profile product features, • Familiarity with packaging products in tiers, user management, tenant provisioning, dashboard reporting, and analytics, • Ability to deliver projects quickly, reacting to tactical high-impact changes that require strategic solutions, • Meticulous attention to detail, which shows throughout your completed Jira tickets and other tasks, • Strong interpersonal, collaboration, and organizational skills, • Scrum, Kanban, Agile certifications, • Experience with agile environments, • First-hand QA/QE experience and/or software engineering/software development experience, • Master's Degree in any related field Nextiva's most successful team members share common traits and behaviors: • Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success., • Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies. Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. The expected hiring range is $115,000 - $178,000. A different level in the job hierarchy may apply to a specific candidate, resulting in a different hiring range. • Health 🍏 - Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage, • Insurance 💼 - Life, disability, and supplemental indemnity plans, • Work-Life Balance ⚖️ - Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays, • Financial Security 💰 - 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA, • Wellness 🤸️‍ - Employee Assistance Program and comprehensive wellness initiatives Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS. #LI-MS1 #LI-Remote Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we're the future of customer experience and team collaboration through our AI-powered, conversation-centric platform. Want to see what life at Nextiva is all about? Connect with us on Instagram, Instagram MX, YouTube, LinkedIn, and the Nextiva Blog.

Job Description iT1, a leading national technology solution provider headquartered in Tempe, AZ, is seeking a dedicated Inside Sales Support Representative, Federal. Recognized for over a decade as one of the Phoenix Business Journal's "Best Places to Work" in Arizona, iT1 offers a vibrant work culture where teamwork and support are paramount. Are you ready to make an impact at the heart of federal technology sales? Join our team as an Inside Sales Representative, Federal, and become the driving force behind our success with Civilian and DoD customers. In this dynamic role, you’ll own the RFQ process, support critical contracts, and collaborate with top OEMs and distributors—all while navigating the fast-paced world of federal procurement. If you thrive on building compliant solutions, coordinating complex orders, and delivering exceptional service under federal guidelines, this is your chance to shine. Help us power innovation for government clients and grow your career with a team that values expertise, precision, and partnership! Requirements RFQ/Bid Response (Federal): • Triage RFIs/RFQs/RFPs from an assigned federal contract vehicle, • Support orders under vehicles such as CIO-CS, ITES-4H, etc., • Confirm contract pricing, DoDIN APL compliance, TAA/BAA applicability, Section 889 representations, OEM letters of supply, and flow-down clauses., • Work within FAR/DFARS frameworks, • Support PIEE/WAWF receiving/invoicing workflows, DPAS ratings when present, and government acceptance terms., • Source pricing and availability through OEMs and distribution, • Act as a responsive POC for Contracting/Procurement Officers and Program teams., • Drive support for SaaS renewals, incremental service solutions, and backorder communication., • Generate monthly reports for order transactions, vendor status, and equipment failures Qualifications: • 2–5+ years in inside sales, bid desk, or sales support at an IT reseller/VAR or OEM., • Hands-on experience with Federal procurement processes and portals., • Ability to quote multi-line IT solutions (networking, security, servers/storage, desktop/laptops, video equipment)., • Working knowledge of pricing math (margin/markup), terms & conditions, • Previous work on GWAC’s (government-wide acquisition contracts) namely CIO-CS, ITES-2H/3H, SEWP, • Familiarity with CUI, FCI, supply-chain security., • Awareness of NIST 800-171/CMMC basics and common federal cybersecurity clauses., • OEM ecosystem experience (Cisco, HPE, HP Inc., Dell, Microsoft, etc.), • Eligibility for Public Trust or experience supporting cleared accounts (clearance not required). Physical Demands: • Sit at a computer for up to 8 hours per day, • Keyboarding for 8 hours per day, • Near Vision (working with small objects or reading small print), • Speaking (communicating information to clients/coworkers), • Hearing Requirements (In person speech, telephone, other sounds), • Engage in effective communication via phone and in-person conversations, • Ability to handle both routine and challenging customer interactions Job Location: • Hybrid if local to the Tempe, AZ office, • Remote if located outside of a reasonable commute, • Medical, dental, and vision benefits with highly subsidized premiums, • Two weeks paid time off in your first year, with increasing PTO as tenure increases, and most major holidays off, • 401(k) Plan with employer match, • Onsite Fitness Center, • Onsite Monthly Massages

Job Description Mission Speechify is the easiest way to listen to the world's information. Articles on the web, documents in the cloud, books on your phone. We absorb it all and let you listen to it at your desk, on the go, at your own speed, and with tools that make learning easier, deeper, and faster. What streaming services have done for audio entertainment, we're doing for audio information. And whatever we're doing seems to be working. We're #1 in our category, and experiencing exponential growth. Overview We're looking for a Senior Software Engineer to join our Core Experiences Team. This team builds and maintains the foundational services and SDKs that power Speechify's product experience across platforms. It's a critical role for someone who enjoys working at the intersection of product and infrastructure, thinks strategically, and is passionate about designing clear, reliable APIs and simple systems that directly enhance the user experience. What You'll Do • Collaborate with Speechify's Product Teams to scope projects, find ways to reduce scope to get faster feedback from customers, navigate the integration/UX tradeoffs relevant to different product teams, and deliver solutions via our cross-platform SDK, • Optimize existing functionality to ship things like faster loading and more intelligent parsing by designing more efficient abstractions and improving our algorithms, • Systems thinking. You know that optimizing a system requires end-to-end design, and you believe simplicity is valuable., • Speed. You work quickly to generate ideas and options and know how to decide which things can ship now and what things need time, • Focus. We're a high-growth startup with a busy, remote team. You know how and when to engage or be heads down, • Collaboration. You know how to inspire, play, and negotiate with opinionated designers, marketers, and PMs, • Preferred Tech Stack:, • Kotlin Multiplatform (Java experience is OK but role is Kotlin Multiplatform), • A fast-growing environment where you can help shape the company and product., • An entrepreneurial-minded team that supports risk, intuition, and hustle., • A hands-off management approach so you can focus and do your best work., • An opportunity to make a big impact in a transformative industry., • Competitive salaries, a friendly and laid-back atmosphere, and a commitment to building a great asynchronous culture., • Opportunity to work on a life-changing product that millions of people use., • Build products that directly impact and support people with learning differences like dyslexia, ADD, low vision, concussions, autism, and more. Think you're a good fit for this job? Tell us more about yourself and why you're interested in the role when you apply. And don't forget to include links to your portfolio and LinkedIn. Not looking but know someone who would make a great fit? Refer them! Speechify is committed to a diverse and inclusive workplace. Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Job Description Mission Speechify is the easiest way to listen to the world's information. Articles on the web, documents in the cloud, books on your phone. We absorb it all and let you listen to it at your desk, on the go, at your own speed, and with tools that make learning easier, deeper, and faster. What streaming services have done for audio entertainment, we're doing for audio information. And whatever we're doing seems to be working. We're #1 in our category, and experiencing exponential growth. Overview We're looking for a Senior Software Engineer to join our Core Experiences Team. This team builds and maintains the foundational services and SDKs that power Speechify's product experience across platforms. It's a critical role for someone who enjoys working at the intersection of product and infrastructure, thinks strategically, and is passionate about designing clear, reliable APIs and simple systems that directly enhance the user experience. What You'll Do • Collaborate with Speechify's Product Teams to scope projects, find ways to reduce scope to get faster feedback from customers, navigate the integration/UX tradeoffs relevant to different product teams, and deliver solutions via our cross-platform SDK, • Optimize existing functionality to ship things like faster loading and more intelligent parsing by designing more efficient abstractions and improving our algorithms, • Systems thinking. You know that optimizing a system requires end-to-end design, and you believe simplicity is valuable., • Speed. You work quickly to generate ideas and options and know how to decide which things can ship now and what things need time, • Focus. We're a high-growth startup with a busy, remote team. You know how and when to engage or be heads down, • Collaboration. You know how to inspire, play, and negotiate with opinionated designers, marketers, and PMs, • Preferred Tech Stack:, • Kotlin Multiplatform (Java experience is OK but role is Kotlin Multiplatform), • A fast-growing environment where you can help shape the company and product., • An entrepreneurial-minded team that supports risk, intuition, and hustle., • A hands-off management approach so you can focus and do your best work., • An opportunity to make a big impact in a transformative industry., • Competitive salaries, a friendly and laid-back atmosphere, and a commitment to building a great asynchronous culture., • Opportunity to work on a life-changing product that millions of people use., • Build products that directly impact and support people with learning differences like dyslexia, ADD, low vision, concussions, autism, and more. Think you're a good fit for this job? Tell us more about yourself and why you're interested in the role when you apply. And don't forget to include links to your portfolio and LinkedIn. Not looking but know someone who would make a great fit? Refer them! Speechify is committed to a diverse and inclusive workplace. Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Job Description Mission Speechify is the easiest way to listen to the world's information. Articles on the web, documents in the cloud, books on your phone. We absorb it all and let you listen to it at your desk, on the go, at your own speed, and with tools that make learning easier, deeper, and faster. What streaming services have done for audio entertainment, we're doing for audio information. And whatever we're doing seems to be working. We're #1 in our category, and experiencing exponential growth. Overview We're looking for a Senior Software Engineer to join our Core Experiences Team. This team builds and maintains the foundational services and SDKs that power Speechify's product experience across platforms. It's a critical role for someone who enjoys working at the intersection of product and infrastructure, thinks strategically, and is passionate about designing clear, reliable APIs and simple systems that directly enhance the user experience. What You'll Do • Collaborate with Speechify's Product Teams to scope projects, find ways to reduce scope to get faster feedback from customers, navigate the integration/UX tradeoffs relevant to different product teams, and deliver solutions via our cross-platform SDK, • Optimize existing functionality to ship things like faster loading and more intelligent parsing by designing more efficient abstractions and improving our algorithms, • Systems thinking. You know that optimizing a system requires end-to-end design, and you believe simplicity is valuable., • Speed. You work quickly to generate ideas and options and know how to decide which things can ship now and what things need time, • Focus. We're a high-growth startup with a busy, remote team. You know how and when to engage or be heads down, • Collaboration. You know how to inspire, play, and negotiate with opinionated designers, marketers, and PMs, • Preferred Tech Stack:, • Kotlin Multiplatform (Java experience is OK but role is Kotlin Multiplatform), • A fast-growing environment where you can help shape the company and product., • An entrepreneurial-minded team that supports risk, intuition, and hustle., • A hands-off management approach so you can focus and do your best work., • An opportunity to make a big impact in a transformative industry., • Competitive salaries, a friendly and laid-back atmosphere, and a commitment to building a great asynchronous culture., • Opportunity to work on a life-changing product that millions of people use., • Build products that directly impact and support people with learning differences like dyslexia, ADD, low vision, concussions, autism, and more. Think you're a good fit for this job? Tell us more about yourself and why you're interested in the role when you apply. And don't forget to include links to your portfolio and LinkedIn. Not looking but know someone who would make a great fit? Refer them! Speechify is committed to a diverse and inclusive workplace. Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Job Description Mission Speechify is the easiest way to listen to the world's information. Articles on the web, documents in the cloud, books on your phone. We absorb it all and let you listen to it at your desk, on the go, at your own speed, and with tools that make learning easier, deeper, and faster. What streaming services have done for audio entertainment, we're doing for audio information. And whatever we're doing seems to be working. We're #1 in our category, and experiencing exponential growth. Overview We're looking for a Senior Software Engineer to join our Core Experiences Team. This team builds and maintains the foundational services and SDKs that power Speechify's product experience across platforms. It's a critical role for someone who enjoys working at the intersection of product and infrastructure, thinks strategically, and is passionate about designing clear, reliable APIs and simple systems that directly enhance the user experience. What You'll Do • Collaborate with Speechify's Product Teams to scope projects, find ways to reduce scope to get faster feedback from customers, navigate the integration/UX tradeoffs relevant to different product teams, and deliver solutions via our cross-platform SDK, • Optimize existing functionality to ship things like faster loading and more intelligent parsing by designing more efficient abstractions and improving our algorithms, • Systems thinking. You know that optimizing a system requires end-to-end design, and you believe simplicity is valuable., • Speed. You work quickly to generate ideas and options and know how to decide which things can ship now and what things need time, • Focus. We're a high-growth startup with a busy, remote team. You know how and when to engage or be heads down, • Collaboration. You know how to inspire, play, and negotiate with opinionated designers, marketers, and PMs, • Preferred Tech Stack:, • Kotlin Multiplatform (Java experience is OK but role is Kotlin Multiplatform), • A fast-growing environment where you can help shape the company and product., • An entrepreneurial-minded team that supports risk, intuition, and hustle., • A hands-off management approach so you can focus and do your best work., • An opportunity to make a big impact in a transformative industry., • Competitive salaries, a friendly and laid-back atmosphere, and a commitment to building a great asynchronous culture., • Opportunity to work on a life-changing product that millions of people use., • Build products that directly impact and support people with learning differences like dyslexia, ADD, low vision, concussions, autism, and more. Think you're a good fit for this job? Tell us more about yourself and why you're interested in the role when you apply. And don't forget to include links to your portfolio and LinkedIn. Not looking but know someone who would make a great fit? Refer them! Speechify is committed to a diverse and inclusive workplace. Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Job DescriptionThe Tier 1 Agent serves as the first point of contact for all IT-related inquiries and incidents through the OneStop Help Desk. The agent provides initial troubleshooting, incident resolution for routine issues, and ensures accurate logging, routing, and escalation of tickets as needed. This role is critical to maintaining high levels of customer satisfaction and timely IT service delivery across headquarters, regional offices, and field staff. Key Responsibilities · Customer Support & Incident Handling • Answer incoming calls, emails, and OneStop self-service tickets from end users., • Provide first call resolution for common issues, including password resets, account unlocks, basic connectivity support, printer configuration, and application login issues., • Deliver “white glove” support to VIPs, meeting the required SLA (1-hour response, 1 business day resolution).· Ticket Management, • Log, track, and update all incidents and service requests in ServiceNow, ensuring compliance with agency ticketing SOPs., • Document all work notes and resolutions; close tickets upon completion or document “no user response” per policy., • Escalate unresolved issues to Tier 2 in accordance with the approved escalation matrix.· Knowledge & Process Management, • Use and contribute to agency’s internal knowledge base, incorporating feedback from Tier 2/3 teams., • Follow scripts, SOPs, and ServiceNow workflows for consistent ticket handling., • Create problem tickets when trends emerge and alert Tier 2 staff and COR.· Service Levels & Reporting, • Meet or exceed SLA performance metrics, including average speed to answer, abandon rate, first-level resolution rate, and customer satisfaction targets, • Participate in periodic training when new hardware, software, or procedures are introduced., • High School Diploma (minimum); Associate’s degree or IT-related coursework preferred., • 1–2 years of prior IT help desk, call center, or desktop support experience.· Technical Skills:, • Familiarity with Windows OS, Microsoft 365 applications, VPN and remote connectivity tools., • Knowledge of ServiceNow (or similar ITSM tools) strongly preferred.· Certifications (Preferred):, • CompTIA A+ or HDI Desktop Support Technician., • ITIL v3/v4 Foundation is desirable.· Soft Skills:, • Strong customer service orientation, communication, and troubleshooting ability., • Ability to follow scripts and procedures consistently while documenting accurately.Other Requirements, • Must pass background investigation. A3T offers excellent benefits to enhance the work-life balance, including: • Medical Insurance, • Dental Insurance, • Vision Insurance, • Life Insurance, • Short Term & Long-Term Disability, • 401k Retirement Savings Plan with Company Match, • Paid Holidays, • Paid Time Off (PTO), • Tuition and Professional Development Assistance 1YwGtssndR

Job Description SUMMARY: A TPO Client Success and Systems Specialist anchors the front end of our TPO channel. It orients new clients, guides them through our tech stack, and prepares loans for Candor, Account Managers, and Underwriting with precision. You remove friction for brokers, keep the pipeline crisp, and partner across teams to drive smooth, compliant closings. You unblock issues in the moment and then codify the fix, so it does not recur. This role may be a great fit for someone with a background in mortgage operations or processing, client success or support, business or systems analysis, or change management, especially if you thrive in a fast-paced environment and enjoy driving change. ESSENTIAL JOB FUNCTIONS: Top Priorities • Move files cleanly and compliantly: Clear alerts, validate data, and deliver Candor and AUS ready files with no surprises., • Disclosure Expert: Assist with ordering of disclosures, COCs, and assessing when and if they're needed during the upfront portion of the process. Help with resolving disclosure issues and following up on non-compliance., • Proactively assist brokers: provide white glove guidance, route questions to the right owners, and drive issues to closure., • Submission and disclosures: confirm complete packages, trigger or repair initial and re disclosures, and manage TBD to property-identified transitions., • Facilitate file changes: execute documented COCs for pricing and lock adjustments, coordinate redisclosures, manage expirations, and close out cancels and withdrawals when appropriate., • Case numbers and appraisals: pull or transfer FHA case numbers, coordinate appraisal transfers, corrections, and waivers per conditional approvals., • Pre-underwriting file preparation: reissue credit, import liabilities, run DU and LP where applicable, configure Candor inputs, and document outcomes for Underwriting., • Pipeline hygiene and communication: maintain milestones and target dates, publish clear status updates, anticipate risks, and escalate early with Setup, Underwriting, Legal, Compliance, and Funding., • Question triage and routing: act as central intake for broker and internal inquiries, route to AE or AM, Underwriting, Compliance, Secondary or Lock Desk, Valuation, or IT, track to closure, and capture FAQs for reuse., • Systems support: field "how do I" questions, guide early pipeline movement, troubleshoot TPO systems, and assist with clearing compliance alerts to keep moving., • System credentials and access: coordinate broker credentials and user setup across systems; manage provisioning and deprovisioning, MFA resets, permission changes, and access quality assurance., • Client orientation and training: provision access, deliver quick starts on our tech stack, and publish concise job aids with the Training team., • High School Diploma or equivalent, required., • 1-3 years of experience in mortgage required., • Experience in TPO Wholesale and and/or non-delegated preferred., • Tools proficiency: Encompass, LON, Candor, preferred., • Communication strength: professional, calm, and clear with brokers and internal partners., • Workflow discipline: detail focus, strong task management, and comfort running multiple files to a clean handoff., • Dexterity of hands to operate a computer keyboard., • Reaching overhead above the shoulders and horizontally bending at the waist, climbing, kneeling, and stooping for installation of hardware and more., • Hearing and speaking to communicate and provide information to others., • Prolonged periods sitting at a desk and working on a computer.

Experience with remote desktop tools, ticketing systems, and ITSM platforms (e. The contractor shall provide IT Infrastructure support services, which includes Tier 1 Help Desk, Tier 2 End User Support, Tier 3 Server, Platform, and Network Infrastructure Support and Engineering. The Tier 2 Specialis

Job Description Medical, Dental, Vision, Life, 401K match, PTO, Sick Time, 10 Paid Holidays, Remote work opportunities What you'll do at Cascade: Serve the American Dream Through Attainable Home Ownership. The primary responsibilities of this position are to provide support, maintenance, and configuration of end user desktop and laptop computer systems. This role documents, maintains, upgrades or replaces desktop and laptop hardware. They install, configure, and maintain software applications on desktop and laptop systems. In addition, they support and maintain user account information including rights, security ,and systems groups in MS active directory. The Desktop & End User Engineer III leverages enterprise management tools including MS Intune, Azure AD and MS Endpoint Configuration Manager to support the desktop and laptop environment. This position will actively resolve problems and issues with computer systems to limit work disruptions. They will develop and maintain installation packages, group policies, and applicable scripts supporting the management of the organizations end user computer systems and devices. How you will do it: • Provides on-site and remote technical service support, installation, configuration and problem resolution in PC /Network environments., • Provides technical support to internal customers via phone, email, and other contact points., • Diagnoses end user desktop/laptop hardware, software, and system failures using established procedures., • Determines most cost-effective repair resolution to minimize customer downtime., • Act as the primary provider of technical support to desktop and laptop computer users for hardware, OS, and application issues to Executive/Financial Level customers., • Monitor and update service desk incident tracking tickets for purposes of demonstrating compliance with issue response and resolution, Service Level Agreements, logging daily activities and documenting solutions., • Function as primary point of contact and communication with customer from assignment of ticket to successful resolution of issue, including scheduling work and keeping customer aware of work status and solution progress., • Coordinate support and repair activities with select third party vendors., • Escalates urgent and complicated support issues and security matters, appropriately, • Train, coach, and mentor desktop support staff. Build and obtain training material for support staff. Interact with internal and external customers., • Maintain an effective and workable framework for managing and improving customer IT support., • Experience in Network troubleshooting, diagnostic, and repair., • Experience performing day-to-day Troubleshooting, Diagnostic and Repair of desktop PCs, laptops, printer, etc., • Windows 10 operating system experience., • Office 365 Experience, • Networking, VPN, Wireless. Customer Service, Ticketing system applications and multi-tasking., • Remains calm and patient in the face of difficult situations, • Thought Process: Able to understand technical concepts and can develop ways to help others learn. Ability to solve complex problems with innovative solutions. Ability to manage multiple priorities. Ability to quickly and proactively gain an understanding of the client's business problems and deliver solutions and recommendations to solve., • Interpersonal: Excellent customer service, technical, organizational, and communication skills -- in person and on the phone; effective listening and team orientation. Able to persuade, influence and negotiate with staff and vendors in critical situations. Able to motivate others and work cooperatively in a group to achieve common goals., • Experience in basic Network troubleshooting, diagnostic, and repair., • Experience performing day-to-day Troubleshooting, Diagnostic and Repair of desktop PCs, laptops, printer, etc., • PowerShell Scripting ., • Strong verbal and written communication skills., • Windows 10 operating system experience., • Office 365 Experience, • Microsoft Intune, Endpoint Configuration Manager., • Experience managing organization units, group policies, in active directory., • Knowledgeable about ITIL processes including incident management, configuration management, problem management. Bachelor's Degree in a related field and three years of progressively responsible, professional level analyst and systems experience in a large-scale Information Technology environment; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above. Must have the technical ability to provide desk side support for computer and printer hardware, common software applications, Microsoft OS issues. Must be a proficient user of personal computer tools for word processing, decision support and communication. Must be skilled in problem solving techniques and supporting financial customers. About Cascade & Our Culture: Since opening our doors in 1999, Cascade Financial Services has grown to become one of the most trusted lenders in Attainable Housing. Our goal is to help thousands of families realize the dream of home ownership by offering mortgage loan solutions customized to the manufactured housing marketplace leveraging state-of-the-art business automation coupled with the most skilled professionals in the industry. The Cascade culture lives in our team members!!! We are focused and dedicated to developing and providing a platform for growth. We are proud of the team that we've built and are looking for great people who will embrace our values and contribute to them: T.I.E.S. Teamwork, Integrity, Excellence, and Service. We believe in work/life balance and a positive/family-like work environment. Together, we will continue to lead the way and make a difference. Join our team and assist us to Serve the American Dream Through Attainable Home Ownership.

Job DescriptionJob SummaryThe IT Support Technician delivers frontline support to EAW staff and student workers across on-site and remote locations. This role owns rapid triage and resolution of hardware, software, account, and connectivity issues; executes repeatable onboarding/offboarding; and maintains accurate documentation. This is a seasonal position with an expected end date of April 30, 2026, or sooner depending on the needs of the organization.Roles & Responsibilities • Incident & Request Handling:, • Triage, troubleshoot, and resolve tickets via Samanage within SLA (priority-based)., • Support via Teams, phone, email, and in person; document root cause and steps taken., • Aim for first-contact resolution where possible; clearly communicate ETAs/next steps., • Devices & Endpoint Management:, • Image, enroll, and deploy Windows laptops via Intune/Autopilot; apply baselines and required apps., • Replace/repair peripherals (docks, monitors, headsets, keyboards, YubiKeys)., • Perform health checks (disk, patch, antivirus status) and remediate., • Accounts & Access:, • Create, modify, disable accounts in Entra ID / on-prem AD per RBAC and least-privilege., • Manage group membership, mailbox/shared mailbox access, distribution lists, and licenses., • Collaboration & SaaS Support:, • Support Microsoft 365 (Outlook, Teams, OneDrive/SharePoint), Zoom, Slack, and other approved SaaS., • Troubleshoot MFA/SSO issues, profile problems, meeting/device performance., • Diagnose Wi-Fi/LAN/VPN problems; validate with basic tests., • Knowledge & Documentation:, • Create/update KB articles for repeat issues; keep “How-To”s and SOPs current.Education/Experience, • High school diploma or GED required; associate’s degree or equivalent technical coursework in IT/IS preferred., • 1–2 years of hands-on IT support/help desk experience., • Proficiency with Windows 11, Microsoft 365 (Outlook, Teams, OneDrive/SharePoint), and remote support tools., • Working knowledge of Entra ID/Azure AD and on-prem AD for user/account management, group membership, and basic RBAC., • Experience with Intune/Autopilot for imaging/enrollment and baseline policy/application deployment., • Familiarity with Zoom and Slack; ability to troubleshoot MFA/SSO sign-in issues., • Comfort with network fundamentals (TCP/IP, DNS, DHCP, Wi-Fi, VPN)., • Security-minded practices: BitLocker, Microsoft Defender (AV/EDR), phishing triage and escalation.Non-ExemptAFFIRMATIVE ACTION PLAN / EQUAL EMPLOYER OPPORTUNITY (AAP/EEO) STATEMENT: Education at Work (E@W) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, E@W complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. EAW expressly prohibits workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of E@W’s employees to perform their job duties may result in discipline up to and including termination of employment.

Job DescriptionSummary Our client is a leading Managed Services Provider (MSP) located in Scottsdale, AZand they are in need of a IT Helpdesk Support Level I. A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific hardware and software. Duties & Responsibilities • End-User assistance, • Point person with Windows Desktop related issues, • Assist with Windows Servers, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response., • New User On-boarding, • Network Services and Equipment Installation, • LAN/WAN Installation and Maintenance Support, • Network Hardware Support and Installation, • Door card access, wander guard, lighting, HVACQualifications & Requirements, • Having worked with a Managed Services Provider (MSP) in the past is a BONUS!, • Three (2-3) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support, • Remote Management & Monitor (RMM) software experience (i.e. Connectwise, Kaseya, Ninja), • PSA (or Ticketing) software experience (i.e. Autotask), • History of network and firewall administration (Sonicwall & Meraki)., • Basic knowledge of network, server, and workstation troubleshooting knowledge., • Excellent customer service skills (courteous, tactful, and professional demeanor)., • Excellent written and verbal communication skills, with experience presenting to groups., • Reliable work ethic., • A willingness to learn and growEmployment Type: Full time Location: Scottsdale, AZ

Job DescriptionDescriptionThe Sr. Desktop Support Specialist is responsible for effectively, efficiently, and promptly resolving issues relating to computer systems, software and various other services IT provides for local and remote users. You must be proactive, service-oriented, willing to accept responsibility, able to work with demanding deadlines, flexible, decisive and possess excellent team working skills. You must be able to maintain professional composure under stressful situations. As a Sr. Desktop Support Specialist, you are the direct support to users of the regional office, while also providing support to remote staff globally. You respond to customer communication regarding software/hardware issues received via phone, email or a ticketing solution. You evaluate the nature of the problem, determine the appropriate solution and provide assistance to resolve the situation for the customer. You also accurately and thoroughly document information in the provided ticketing solution for each contact handled following defined parameters. Role expectations • Provide oversight for AV and end-user workspace buildout and enhancements for the local office, • Provide on-demand support for hardware, software and access for in-person requests (walk up), • Provide primary escalation support for our Global Service Desk team, • Break-fix of computers, printers & AV equipment/accessories in conference rooms, cafes and signage displays., • Pilot test new hardware/software for compatibility with Align’s existing environment, • Escalate and report Major Incidents to the appropriate IT resources., • Primary operational responsibilities for End User Engineering tools and services, • Execute Onboarding & Offboarding processes in accordance with defined procedures and timelines., • Maintain and deliver new hire orientation to all incoming personnel in US/Canada, • Provision & revoke access to company resources as detailed in company identity and access management policies and procedures., • Engage with vendors for warranty replacement/support of end-user systems., • Maintain inventory of assets for all computers, mobile phones, AV equipment, etc., • Accurately and thoroughly document information in the ticketing system about each request/issue handled or reported, • Adhere to the Global Standards as defined by the Tier 3 IT teams., • Document help sheets, usage guides and FAQs for all end users with maximum transparency via the knowledge base., • Actively engage in feedback mechanisms to ensure maximum efficiency in any and all service management tools, • Provide recommendations for improvements to existing policies and procedures, • IT-related degree or 6 years of equivalent work experience., • Team player mentality - enhance team performance, promote a positive attitude and a whole company mindset, • Customer focus, with the ability to adapt style to effectively navigate challenging situations with patience and professionalism, • Ability to convert technical concepts into plain English, • Positive, can-do attitude to problem resolution and interaction with the end user community, • Strong background working with end-user operating systems, including Windows 10, MacOS, and iOS., • Foundational knowledge of fundamental security concepts – encryption, anti-virus/anti-malware, multi-factor authentication, etc., • Hands on experience with IT Service Management software (e.g. ServiceNow) General Description of All BenefitsWe are pleased to provide a general description of the benefits Align offers to full-time employees in this position. Family Benefits. Align offers employees and their eligible dependents medical (with a Health Savings Account option for some plan offerings), dental, and vision in accordance with those plans. Align also offers to employees: • Discounts on Invisalign and Vivera to employees and their eligible dependents after 90 days of employment, • Back-up Child/Elder Care and access to a caregiving concierge, • Family Forming Benefits – Available to Employees, and their spouse or domestic partner, covered under one of Align’s health plans, • Breast Milk Delivery and Lactation Support Services, • Employee Assistance Program, • Hinge Health Virtual Physical Therapy – Available to all employees and eligible dependents (age 18+) enrolled in an Align medical PlanEmployee benefits. Align offers its employees:, • Short-term and long-term disability insurance in accordance with those plans., • Basic Life Insurance and Accidental Death and Dismemberment. Voluntary Supplemental Life Insurance for Employee, Spouse/Domestic Partner, and Child(ren) are available for purchase in accordance with those plans., • Flexible Spending Accounts – Employees may be eligible to participate in a health care account (including a limited health FSA if enrolled in a HDHP), dependent care account, and a pre-tax commuter benefit plan., • 401k plan (with a discretionary Company match of 50% up to 6% of eligible earnings up to a maximum match of 3%.). Employer match vests after two years – 25% year one and 100% at year two. Align offers traditional, Roth, and after-tax options., • Employee Stock Purchase Program (Employees must work 20 hours or more and be employed on purchase date to be eligible)., • Paid vacation of up to 17 days during the first full year of employment (currently accrued at the rate of 5.24 hours each pay-period), which carries over to a maximum cap of 30 days. Annual paid vacation time accrual increases based on tenure. Both exempt and non-exempt employees who work 32 hours or more per week receive prorated vacation accrual based on their regularly scheduled work hours and tenure., • Sick time is accrued throughout the year at the rate of one hour for every thirty worked. Employees can carry over unused sick leave each year, up to a maximum balance of 80 hours., • 11 Company-designated paid holidays throughout the year., • If employed for at least 12 consecutive months, Align will grant up to 6 weeks of paid Parental Leave. If employed for less than 12 consecutive months, Align will grant up to 4 weeks of paid Parental Leave. All parental leave must be completed within one year of the birth or placement of the child. Parental leave is in addition to any state and/or local parental leave benefits. Three days of paid bereavement leave. In some cases, due to travel the amount of paid leave may be extended to 5 paid days off. To the extent applicable state or local law offers more generous benefits, Align complies with any such law., • Non-exempt employees will receive full pay for up to 10 days of jury duty. Exempt employees will receive their full salary during any week they serve and perform any work. Other insurance such as legal, critical illness, voluntary accident, long-term care, auto, home and pet insurance are available for purchase. To the extent applicable state or local law offers more generous benefits, Align complies with any such law.

Job DescriptionSummary Our client is a leading Managed Services Provider (MSP) located in Scottsdale, AZ and they are in need of a IT Helpdesk Support Level I. A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific hardware and software. Duties & Responsibilities • End-User assistance, • Point person with Windows Desktop related issues, • Assist with Windows Servers, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response., • New User On-boarding, • Network Services and Equipment Installation, • LAN/WAN Installation and Maintenance Support, • Network Hardware Support and Installation, • Door card access, wander guard, lighting, HVACQualifications & Requirements, • Having worked with a Managed Services Provider (MSP) in the past is a BONUS!, • Three (2-3) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support, • Remote Management & Monitor (RMM) software experience (i.e. Connectwise, Kaseya, Ninja), • PSA (or Ticketing) software experience (i.e. Autotask), • History of network and firewall administration (Sonicwall & Meraki)., • Basic knowledge of network, server, and workstation troubleshooting knowledge., • Excellent customer service skills (courteous, tactful, and professional demeanor)., • Excellent written and verbal communication skills, with experience presenting to groups., • Reliable work ethic., • A willingness to learn and grow

Job DescriptionDescription: About GLS: General Logistics Systems (GLS) Company is an established provider of time-critical package and freight shipping solutions that has been operating in more than 40 countries across Europe for over 30 years, generating annual revenue totaling well above $4 billion. We've taken our unique but proven business model stateside, where we intend to shake up the market with a truly combined express parcel, premier less-than-truckload (LTL), dedicated and freight brokerage offering that's faster and more flexible than our competitors'. We passionately believe that our success depends on our customers' success, which informs the 'why' and 'how' of everything we do. At this pivotal stage in our growth journey, we are looking for like-minded individuals to help us build a new kind of logistics company...one that makes customers' lives easier and plays an active role in their achievements. Does this sound like you? If so, please apply to join GLS-US and keep an eye out for future openings as we expand! Position Summary: The primary function of the IT Support Technician position is to field incoming IT support requests from both internal and external customers, as well as provide technical expertise and input on a variety of internal and cross-functional projects. Duties for this position include but are not limited to the support of online development, setup and integration of synchronous technologies, and advising various departments on general technology related items. This position will also serve as a general technical support specialist during high call volume periods by taking incoming requests from various stakeholders. The work is performed under minimal supervision by the Technical Support Supervisor. Duties of this individual are performed remotely, with occasional on-site travel as customer support requirements demand. Essential Duties and Responsibilities include, but are not limited to the following: • Provide tier 1 Help Desk support to both internal employees as well as external commercial customers., • Advise and help in implementation of various technologies to further the overall capabilities of the business., • Design and support methods and procedures to encourage adoption of various IT related tools and services., • Develop and create documentation and support materials for both internal IT staff and business stakeholders., • Provide remote troubleshooting and resolution on hardware, application, or operating system issues., • Work closely with other IT teams and external departments in collaborating on IT projects., • Train other staff and stakeholders on technical issues as needed., • Light design and programming work related to file transfers or automated scripting., • Analyze systems, identify problems, and develop and implement effective solutions., • Develop and recommend cost effective technical improvements across the business., • Other duties outlined by the IT Support Manager and Technical Support Supervisors. Requirements: Minimum Qualifications: • 2 years work experience in the IT field., • Demonstrated success in working in a technical team environment, providing IT service and support solutions., • Strong communication and collaboration skills., • Ability to perform a wide variety of duties and responsibilities with accuracy and speed under pressure of time sensitive deadlines., • Ability to multi-tasks and handle interruptions, then return to and complete tasks in a timely manner., • Demonstrate integrity, ingenuity and inventiveness in the performance of assigned tasks., • Ability to easily adapt to and learn new technologies., • Maintain important records efficiently and accurately., • Maintain confidentiality of information processed or prepared., • Perform duties and responsibilities independently., • Ability to coordinate, research, and analyze special projects/reports., • Establish and maintain effective working relationships with other employees, supervisory personnel, State and local elected officials, and the public., • Perform time management and scheduling functions, meet deadlines, and set project priorities, including following up on such functions or projects., • Ability to perform duties with awareness of all requirements and policies., • 3+ years experience in a client-facing IT service or support related field., • Industry and/or vendor-specific certifications., • A background in project participation at a contributor or analyst level, • Expertise in configuring and installing business-critical tools and applications., • Web based applications and data access mechanisms., • Basic understanding of networking protocols and design (IP, TCP, DNS, UDP, SFTFP etc.), • In-depth understanding of PC operating systems and software, and web-based applications, • ITSM/support request handling and management, • Windows Registry, • Firewalls and Network filtering, • Common Plugins and Browsers, • Ability to compose, read, interpret and edit complex documents and correspondence and relay information to stakeholders., • Communicate positively, professionally, and effectively to all stakeholders, both verbally and in writing., • Follow detailed written and verbal instructions., • Ability to apply common sense understanding to execute instructions furnished in written, oral, or diagram form., • Ability to problem-solve (ex. involving concrete variables in standardized situations, etc.), • Use logical and creative thought processes to develop solutions according to written specifications and/or oral instructions The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EEO Commitment: General Logistics Systems US is an Equal Employment Opportunity (EEO) employer and is committed to a diverse workforce. We welcome all qualified applicants to apply to at GLS and we strive to select the best qualified applicant for each position in our organization. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. GLS complies with all laws and regulations relating to employment discrimination and is always committed to doing what's right.

Job DescriptionDescriptionThis role will require applicants to be on site 3 days a week which could increase to 5 days a week onsite. Onsite Desktop Support Technician provides support to customer’s End Users both in person, over the phone, and through ServiceNow Ticketing system. Technician is responsible for problem determination, problem/incident recording, and problem resolution for clients of Blue Mantis. Onsite Desktop Support Technicians typically work on-location within a Blue Mantis client’s facilities. The technician will receive ticket escalations, direct end-user escalations, as well as participate, as instructed, as part of the Help Desk call queue. Key Responsibilities • Resolve problems reported to Blue Mantis via phone, web tickets or direct escalations – 50%, • Provide first/second level contact and problem resolution for customer issues, • Provide timely communication on issue status and resolution, • Maintain ticket updates for all reported incidents., • Update and maintain Help Desk Documentation and knowledgebase articles – 20%, • Review and update Help Desk documentation as assigned, • Review and create KB articles, • Other functions as directed by management – 30% or as pre-determined by client’s needs., • Travel to remote sites with 45 minutes of the home office will be required one day a week., • Answer phone calls entered into the call center by the SLA. Resolve or escalated as needed, • Acknowledge and work on incoming Help Desk web tickets by the set SLA. Resolve or escalate as needed., • Work on tickets escalated by the level 1 engineers, • Create ticket and return calls to customer by the set SLA., • Quickly and effectively communicate with customers within our SLA Work with vendor to resolve issues when required, • Configure/image desktops or laptops, • Continually update and improve our documentation of a customer environment., • Continuously improve upon technical skills sets within assigned areas of expertise, • Continuously improve upon soft skill sets required to deliver outstanding customer service, • Perform “Walk-In” activities for any employees that need technical assistance while onsite, • Work on client assigned projects related, • Continually maintain and improve customer environment documentation, • Research and contribute technical information to the knowledgebase Skills, Knowledge and Expertise • 3-5 years of Help Desk support experience, • 2-5 years of Microsoft Entra ID or Azure AD Experience., • 1-3 years of prior Customer Service experience, • Experience with providing technical assistance over the phone and customer facing interactions., • Able to multi-task by working on multiple open tickets simultaneously., • Experienced in working in a fast-paced environment with multiple priorities and projects., • Able to investigate, analyze and troubleshoot customer issues., • Comfortable making decisions on issue resolution without supervision., • Demonstrates excellent verbal and written skills., • Motivated to learn new skills and technology practices; focuses on continual knowledge-based improvement., • Windows/MacOS imaging and configurationProficient in at least three of the following, • Windows Operating system 10/11, • MS Office applications (Outlook, Word, Excel, PowerPoint, Visio, Project), • Email support – Exchange/O365 Administration, • Azure/EntraID Active Directory Administration, • Autopilot/Intune experience is a nice to have, but not a requirementBasic network support, • Understanding of domain/corporate IT environment PC/Laptop setup, • Basic knowledge of network technologies (LAN, WAN, wireless), • VPN clients (Cisco, SonicWall, Fortinet, etc.)Computer hardware support, • Troubleshoot issues with laptops, desktops, and thin clients, • Setup/install local, wireless, and network printers

Job Description Years of Experience: 2 years of experience Education Requirements:Bachelor’s degree in IT, Computer Science, or related discipline Program Description: The contractor shall provide IT Infrastructure support services, which includes Tier 1 Help Desk, Tier 2 End User Support, Tier 3 Server, Platform, and Network Infrastructure Support and Engineering. Services shall include, but are not limited to, technical assistance for hardware, software, and network issues; incident and problem resolution; service request management; infrastructure monitoring and support; hardware and software lifecycle support; and management of escalation across all tiers. Position Description: Supports the escalation of tickets from Tier 1 for advanced troubleshooting. Analyze recurring issues to identify potential areas for improvement within systems or processes. Manages documenting incidents, updating knowledge bases, and collaborating with other technical teams. Responsibilities: • Advanced troubleshooting, • Performing installations and upgrades Required Skills: • Bachelor’s degree in IT, Computer Science, or related discipline or four additional years of experience if no degree, • Public trust security clearance Preferred Skills Soft Skills: • Organizational Skills: Can plan and prioritize work. Follows tasks to their logical conclusion and makes sure that everything has been done to the right standard. Good attention to detail., • Team Work: Able to enthuse and maintain project interest. Comfortable working both individually and as part of a team. Prepared to challenge ideas within a group in a constructive way., • Communications: Ability to communicate clearly and efficiently to team members and clients, verbally and in writing. Able to present ideas in a variety of ways depending upon audience and context. Excellent active listening skills., • Quantitative Management: Ability to determine process measures and track to determine process effectiveness and efficiency., • Problem Solving:. Ability to analyze problems and determine root cause, generating alternatives, evaluating and selecting alternatives and implementing solutions. SES provides a competitive salary and the following benefits: • Medical, • Dental, • Vision, • AD&D, • STD, • LTD, • Company paid Life Insurance, • 401k with employer contribution, • Paid Time Off, • Pet Insurance

Job Description Starting pay rate: $23- $24 per hour This position is for an IT Help Desk team member of a restaurant franchise that assists in installing and supporting networks in 198+ locations in nine states and reports to the Director of IT. Roles and Responsibilities: Ø Support the NCR Aloha POS systems Ø Support users and restaurant locations (our customers) via the phone, remotely accessing user/restaurant workstations with LogMeIn, and onsite visits Ø Repair and upgrade computers and laptops as needed. Build and deploy new systems when required Ø Install software applications to IT department specifications Ø On-call rotation: providing remote and onsite support after normal business hours as needed. This is a seven-day responsibility – most of which is on the weekend. Ø Pull and terminate network cable runs and camera cable runs as needed Ø Install network cabinets and network related equipment Ø Support our digital surveillance environment (cameras, DVRs, etc.) Ø Assist the Director of IT with various projects Core Experience: Ø Windows 11/10, reinstall OS on laptops/desktops via Microsoft’s installation process or an imaging process Ø PC hardware repair experience Ø MS Office Suite Products Ø Basic network, TCP IP V4, POE Ethernet switch, Wi-Fi, router experience. Demonstrate (explain) IPV4 networks and what the different configuration components mean. Ø Desktop/server remote control software experience Ø CAT 5e/6 network and camera cabling, terminating ends, testing, and troubleshooting Ø Knowledge of broadband circuits, analog telephone lines and troubleshooting telecom outages Ø General knowledge of Battery Backups (UPS), KVM devices, USB switching devices, and Multi-Function printers (scanning/printing) Ø Help Desk Ticketing System Preferred Experience: Ø A+ certification Ø Point of Sale device/system experience Ø Headset/Speed of Service equipment Non-Technical Skills: Ø Self-motivated Ø Be very comfortable with air and ground travel; could travel 1 – 2 weeks at a time plus day trips Ø Team player, personable, energetic, approachable Ø Ongoing willingness to learn and assist with documentation Ø Ability to drive a car, their own car, and has a good driving record Ø Outstanding and professional customer service skills; be very comfortable conversing with customers. Ø General knowledge of tools/power tools, ladders Ø Ability to lift 50 lbs. Ø Comfortable accessing building roofs

Job DescriptionThe Tier 2 Agent provides on-site and advanced technical support to the agency staff at headquarters (Alexandria, VA) and regional offices (Austin, TX; Tempe, AZ). Tier 2 Agents handle escalated incidents from Tier 1, resolve hardware/software issues that require desk-side intervention, and ensure timely service delivery per Service Level Agreements (SLAs). They are critical in bridging the gap between initial help desk triage and Tier 3 engineering support. Key Responsibilities · Incident Resolution & Escalation • Provide desk-side troubleshooting and resolution of escalated tickets, including workstation hardware, operating systems, VPN, remote connectivity, printers, and peripheral devices., • Resolve complex application support issues (e.g., Microsoft 365, ServiceNow, enterprise business apps)., • Escalate unresolved issues to Tier 3, documenting all steps and maintaining clear communication with end users.· On-Site Presence, • Maintain a dedicated full-time presence at headquarters in Alexandria., • Ensure minimum on-site coverage of one FTE three (3) days per week at both Austin, TX and Tempe, AZ regional offices., • Deliver VIP/“white glove” support for executives and senior leadership, including on-site event or travel support when needed.· Hardware/Software Support, • Install, configure, and maintain laptops, desktops, mobile devices, and related hardware., • Provide support for software rollouts, updates, and patching in collaboration with engineering teams., • Ensure compliance with agency security policies and configuration standards.· Knowledge Management & Documentation, • Update and maintain troubleshooting knowledge articles in ServiceNow., • Document recurring issues and contribute to problem management activities., • Provide feedback to Tier 1 agents to reduce escalations and improve first-call resolution rates.· Service Level & Customer Support, • Meet SLA targets for response and resolution, ensuring excellent customer satisfaction., • Support continuity of coverage during leave, surge events, or special projects., • Associate’s degree or higher in IT-related field preferred., • 3–5 years of IT support experience, with at least 2 years in a desk-side / Tier 2 support role.· Technical Skills:, • Strong troubleshooting skills with Windows 10/11, Microsoft 365, VPN, Active Directory, and mobile device management., • Familiarity with ServiceNow (or similar ITSM ticketing platforms)., • Knowledge of imaging, patching, and endpoint security tools.· Certifications (Preferred):, • CompTIA A+, Network+, or Security+., • ITIL v3/v4 Foundations., • HDI Desktop Support Technician (preferred).· Soft Skills:, • Strong communication and customer service orientation., • Ability to work independently on-site, while coordinating with Tier 1 and Tier 3 teams., • Professional demeanor when supporting executives and VIPs.Other Requirements, • Must pass background investigation. A3T offers excellent benefits to enhance the work-life balance, including: • Medical Insurance, • Dental Insurance, • Vision Insurance, • Life Insurance, • Short Term & Long-Term Disability, • 401k Retirement Savings Plan with Company Match, • Paid Holidays, • Paid Time Off (PTO), • Tuition and Professional Development Assistance jldRYoepM6

Typically requires a University Degree or equivalent experience and minimum 4-6 years prior relevant experience in IT support or service desk roles with at least 2 years in a leadership position. We are an equal opportunity employer and all qualified applicants will receive consideration for employm

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Assist with inventory audits and collaborate with peers to ensure system integrity and data accuracy. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legal

Support for Endpoint/Desktop Services*: Coordinate the procurement, delivery, and inventory management of IT assets for IT&S Endpoint/Desktop Support Services personnel at remote sites. The supports the receipt, distribution, inventory, and overall disposition of Information

We are seeking a proactive and detail-oriented Intermediate Onsite IT Engineer to join our IT support team. Collaborate with remote IT teams to escalate complex issues and contribute to system documentation and knowledge base updates. Singapore, focuses on dividing aspects of digitalization into sma

Support for Endpoint/Desktop Services: Coordinate the procurement, delivery, and inventory management of IT assets for IT&S Endpoint/Desktop Support Services personnel at remote sites. The IT Asset Specialist 1 supports the receipt, distribution, inventory, and overall disposition of Information Tec

Monitor, organize, and manage IT inventory for the Phoenix site. IT help desk or technical support experience in a manufacturing or warehouse setting. Benefit from 10 vacation days, 7 recognized holidays, and an additional 5 days of paid sick leave, ensuring you have ample time to recharge 🔋.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. The company is an equal opp

This position is for an IT Help Desk team member of a restaurant franchise that assists in installing and supporting networks in 198+ locations in nine states and reports to the Director of IT. Ø Support users and restaurant locations (our customers) via the phone, remotely accessing user/restaura