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Job Description Job Title: Local IT Help Desk / Support Technician Job Type: Full-time, Salaried FSLA Status: Exempt Job Location: Hybrid - Tacoma Metro Area Compensation: $55,000-$75,000 annually, commensurate with experience Reports to: Service Delivery Manager About Focus Solutions Focus Solutions is a leading healthcare IT company dedicated to providing a comprehensive technology platform tailored to meet the needs of healthcare practices. At Focus Solutions, we integrate fragmented technologies into a seamless, intuitive technology ecosystem to enhance clinical and operational efficiency. We foster a collaborative and inclusive work culture, and our organization is experiencing rapid growth. We are looking for candidates who want to grow with the company. As a remote-work company, we offer flexibility and work-life balance while maintaining a strong sense of teamwork and connection. Role Overview The Local IT Help Desk / Support Technician is a hands-on IT professional with a strong foundation in Microsoft Azure, Office 365, networking, and end-user desktop support. This role requires a proactive problem-solver who enjoys working in both cloud and on-premise environments, thrives on variety, and is excited about delivering excellent support in the healthcare industry. Responsibilities Core Systems Administration & Support • Administer and support Windows servers, infrastructure, and virtualization platforms (VMware, Hyper-V)., • Manage Microsoft 365 environments including Exchange, Teams, SharePoint, and user access., • Implement and support Azure-based services including identity, security, networking, and virtual infrastructure., • Provide comprehensive Tier 1/2 desktop support (Windows and Mac), resolving escalated helpdesk issues remotely and onsite.Networking & Security, • Design, configure, and maintain network components: VPNs, IP routing, ACLs, NAT, and load balancers., • Support secure remote access, TLS/SSL encryption, MFA, and other security best practices., • Assist with firewall and endpoint security configurations.Automation, Monitoring, and Tools, • Use scripting tools (e.g., PowerShell) to automate repeatable tasks and improve operational efficiency., • Manage device configurations using MDM tools like Intune, Automate, and NinjaOne., • Maintain system updates and security patches across desktop and server environments.Client-Facing Field Support, • Travel to client sites (primarily in the Tacoma Metro area) for scheduled support, installations, and issue resolution., • Act as a trusted technical advisor to clients, identifying opportunities to optimize and improve their IT environments., • 3-5+ years of experience in Systems Administration or Tier 1/2 IT Support, • Strong working knowledge of:, • Microsoft Azure (IaaS, PaaS, networking, AD/Azure AD), • Microsoft 365 administration, • Windows Server environments, • Desktop support (Windows and Mac), • Networking fundamentals: VPNs, NAT, Routing, DHCP/DNS, • Mobile Device Management (Intune or similar), • Scripting (PowerShell preferred), • Virtualization platforms (VMware, Hyper-V)Preferred Skills, • Experience working with an MSP or in client-facing IT support roles, • Exposure to healthcare IT (EHR/EMR systems, HIPAA, HITRUST), • Microsoft certifications (AZ-104, AZ-140, AZ-800, etc.) a plusSoft Skills, • Excellent verbal and written communication, • Strong troubleshooting and time management, • Self-motivated with a service-oriented mindset, • Competitive pay commensurate with experience, • Hybrid remote work environment with flexibility, • Robust benefits package including health, dental, and vision insurance, • 401(k) retirement plan with company match, • Generous paid time off and vacation policy, • Professional growth opportunities, including training and development, • Bonuses for successful employee referrals and earning select Microsoft Solutions certifications, • A supportive, inclusive, and fun work culture that encourages collaboration and innovationHow to Apply If you are a motivated and detail-oriented data professional passionate about healthcare technology, we'd love to hear from you! To apply for the Local Help Desk / Support Technician position at Focus Solutions, please complete our applicant questions and submit your resume and cover letter outlining your qualifications and relevant experience. We look forward to your application! Focus Solutions is an equal opportunity employer and will consider all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job Description Join a mission-driven team where your IT expertise directly supports the U.S. Government while making a lasting impact on communities. At POWTEC Solutions, LLC, we’re proud of our Alaska Native roots and our commitment to excellence. We’re seeking a Senior Help Desk Technician to deliver high-level technical support across a dynamic military facility. In this role, you’ll be the go-to expert for hardware, software, and network solutions, ensuring the smooth operations of critical IT systems for over 750 users. If you’re looking for a challenging and rewarding opportunity with a company that values teamwork, professional growth, and giving back, POWTEC is the place for you. This position is Non-Exempt (hourly), Full Time (40 hours) per week, Monday through Friday with rotating after-hours on-call support. This position will work in person, on site at JBLM. Applicants must hold an active Security Clearance at the time of the interview to be considered for this position. Essential Job Functions: • The Senior Help Desk Technician will provide deployment and ongoing support of desktop hardware and software support for multiple locations around a military facility. Position will provide information technology support for more than 750 computer users, computer hardware and software, e-mail accounts, Internet, local area network, Virtual Private Network (VPN), and overall information technology system administration within both the NIPR (Non-Secure Internet Protocol Router, unclassified) and SIPR (Secure Internet Protocol Router, classified) domains. Installing, testing, and directing the operation of software and computer hardware: troubleshooting systems and equipment errors along with connectivity problems., • Provided customer service support for local area networks, data file administration, and communications., • Prepare workstations for remote and on-site deployment, including software configuration and/or imaging., • Provide troubleshooting of hardware and software in-person, via telephone, and/or use of remote-control tools, • Track deployment of assets via the inventory system., • Manage, establish, and maintain user network connections via physical and wireless (WIFI) connections., • Report, track, respond, correct, and account for IT threats and vulnerabilities as tasked by Department of Defense (DoD) authority organizations., • Create, manage, maintain, grant/deny/remove user access, and close user, group, and local e-mail and network accounts, as needed., • Manage user permissions to network resources, security groups, distribution lists, and network-stored data structures as requested by proper authorities., • Ability to meet deadlines and to work independently., • Proficient with Microsoft Office Suite or related software., • Professional attitude, strong interpersonal skills, and excellent verbal and communication skills, • Enjoy/thrive working in a team environment., • Must have a Security Clearance (U.S. citizenship is a requirement for this clearance level), • CompTIA Security+ Certification required., • A+ or Network+ Certification preferred but not required., • 2-4 years of Information Technology, desktops, peripherals, networks, active directory & handheld device experience., • Technical experience with setup, configuration, and troubleshooting of Windows 10 PCs, • Use of Remedy software or Trouble Ticket System, • Experience with Active Directory, Domains & VPNs, • Experience with local and network printer and multi-function device support, • Associate in computer science is preferred, • Must be able to pass pre-employment drug screen and will be subject to any post-accident and/or reasonable suspicion testing throughout employment. About Us: We are a company steeped in tradition as it is concerned with future sustainability. We originated on the shore of Southeast Alaska's rugged Prince of Wales Island, POWTEC was founded by two tribes, the Craig Tribal Association and the Organized Village of Kasaan. Together, the tribes focused on providing professional support services. POWTEC produces a means for tribal communities of Prince of Wales Island to be self-reliant and achieve social, economic, and educational wealth. Benefits: Our benefits package can include: 17 days per year of Paid Time Off, 11 Paid Holidays, Company paid Life/AD&D at $50,000, Short Term and Long-Term Disability, Medical Insurance with Company Contribution up to 90% for employees, 401k Plan with up to 5% company match. POWTEC offers other benefits that include Employee Referral Bonus, Employee Recognition Program, and Professional Development Assistance. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. POWTEC believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. This position description is designed to outline primary duties, qualifications, and job scope, but not limit our employees nor the organization to just the work identified. It is our expectation that each employee will offer their services wherever and whenever necessary to ensure the success of the company. POWTEC is passionate on having a diverse workforce and committed to our policy of equal employment opportunity and treating all employees and applicants equally and does not discriminate against any applicant or employee of all groups protected by law and promotes diversity in its workforce. POWTEC takes affirmative action to implement programs and maintain practices and policies that eliminate barriers to equal employment opportunity. In compliance with the ADA Amendment Act, should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources department via phone at 360-377-8600 x208.

Position Purpose: Provides lead level support on on-site and remote technical support to end users and site IT infrastructure (including network, print, audio/video and office setup) by troubleshooting hardware and software problems. Centene offers a comprehensive benefits package including: competi